FedEx
reviews and complaints

1:30PM 5/21/20
Truck# 154211, second Trailer # 821980.
Interesection I30 and FM1402. Fedex east bound I30 service road.
I was south bound on FM1402.
Driver pulled thru intersection heading east causing me to come to an abrupt complete stop to avoid an accident. Driver continued on.

What is bad is FEDEX does not have a safety department to report these issues to. Fedex does not want to know so the don't have to deal with issues.

Hope I get to give a deposition for someone filing suite aginst FEDEX for lack of saftey.

Hello,
I had one of your driver stop at my office who was asked to ware his face mask his respond he do not have to use a Face mask because FedEx only take their temperature .This was very unappropriated.
Date of incident May 19, 2020 Time 11:30 am address is 10011 S Nob Hill Circle Tamarac, Florida 33321 my email address is [protected]@gmail.com please

I ordered an item from BBY on 4/8/2020. It was shipping from California to Anderson, S.C. via FEDEX ground. Scheduled delivery was 4/22/2020 through 4/25/2020. This package was originally addressed to a PO Box. I contacted Customer NO-Service to ask to change the address, was told only the shipper can do that. I asked to be able to pick up my package at your terminal, was told it MUST GO ON DELIVERY VEHICLE. It was then returned to the shipper, address changed to a FEDEX terminal locally. They, due to the stated reason of "we cannot accept deliveries here", refused the package.
I again spoke with Customer No Service trying to change the address to my son's house. "You cannot change the address, only the shipper". I then spoke with a supervisor on 5/13/2020. He found my package and promised delivery 5/14/2020.

Today is 5/17/2020. I do not have my package. The terminal can't find it. It was scanned onto a delivery vehicle at 3:44 AM on 5/13/2020. Now the terminal says they cannot locate the package.

I have since had my shipper file a claim for this shipment, reshipping my order. How in the world can this happen? Is it still on the truck? Why can't I pick it up at the terminal? Why don't the Customer No Service reps know that I can receive my package at the terminal?

My Name is Bob Prince. My telephone # is 864.934.5665. My email address is [protected]@bellsouth.net.

Please contact me for more information. Obviously, I am not a happy camper.

Hello it is Wednesday, May 6 and around noon till 1:00 PM FedEx driver backed in to our shared driveway and delivered a package to our neighbor and backed into our flowered Rockwall and hit two to three blocks and hit one of our plants. He either was not aware that he hit this retaining wallOr just didn't care and drove away. Enclosed you will see pictures. My husband is fixing it now. We live on 3444 Chase Rd. SE. in or port Orchard. Washington! Thank you for your time! here is her phone number is [protected]. Steve and Mickey Marggraf.

On 5/1/2020, I received a text that this shipment would arrive before end of day. It has now been sitting at the Tuscaloosa Fedex facility since 6 a.m. on 5/1. Status was changed to Pending with No Delivery update. I spoke to a representative yesterday who told me someone would be getting in touch with me about why this had not been delivered. Today is 5/5 at 9 a.m. and I'm still waiting. Please - please deliver this shipment. My Mom is 90 years old and depends on shipments in order to feed her cats. I don't understand what is wrong with you guys. I've been patient, but enough already. Deliver her cat food! By the way - this is not my first bad experience with you. Several months ago - long before Covid-19 - you did the same thing to her with a shipment from chewy.com. They replaced that shipment via another delivery company and you finally delivered the first order over a week later.

On May 2, 2020, I was expecting a package to be delivered. Toward the end of the day I noticed no one had showed up. I contacted the Fed Ex customer service and explained that I notice that the driver stated he or she tried to make a delivery and the business was closed.
I explained to the person that I had not seen a door tag on the door or heard anyone open the door and that I had been in the office and no one had been here, from Fed EX.
She told me they have been told the business was closed. I was very upset with everything going on with COVID-19 that the driver would be spreading lies about businesses, when businesses are struggling to stay open just to survive and feed there families and keep there employees with a job.
Fed Ex should be ashamed and there drivers should be disciplined for lying during such a time as this.

Terry Coffey
200 Gold Rush Rd. #6
Lexington, Ky. 40503
[protected]

On March 28, 2020 I sent a package to Dominican Republic over night I paid $177.00 for over night delivery., I was told it may take up to 2-3 business day. It have been more than 2 weeks and my package have not been delivered yet please help this is very important I did not mind paying that much because I did believe on FedEx Service
Tracking number [protected]
I need to find out what happen to my package. Thank you

Tracking number [protected] was dropped on my front porch at 4:23 on 4/10. I discovered it at 7:00. You have it on file and on your website that packages are to be delivered to the back porch, you ring the bell (there is no bell at the front door), and wait 3 minutes for me to get to the door. Remember I probably will not be right on the other side of the door — it will take time to get to the door. I am disabled and cannot get down to the porch to pick up a package. Why do you insist on dropping the package on the porch and running? Without ringing the bell I don't know you're there & you run the risk of having the package stolen before I even know it is there. Also, there is the question of weather — what happens to my package of tea that gets left in the rain? I'm tired of calling you every time there is a package there because you do not follow your instructions! I have called you & wrote to you time after time after time after time about this. What do I have to do — sue you?

Thomas marks, 834 s albert, south bend, in 46619

I had a package delivered yesterday April 8th 2020 around 10:30 am the driver pulls into my driveway and leaves the box right by my gararge door my front door is about 20 steps away. My next door neighbor seen the driver deliver the package. Well about 1:00pm i happend to go out my front door and seen a stranger in my driveway right near my gararge with my package in his hands I yelled at him he dropped the package and ran. My Complaint why didn't your driver place the package at my front door. Here is my tracking # [protected] so you can look up who the driver was. I do not want this to happen again.

Mrs L

I've been working home for over a month and I have watched FEDEX come in and out of my driveway. Each time they come in and out of my driveway they hit the curb. They have caused so much damage to our property/driveway that the concrete has chipped away. Our property number is on that curb and half of the numbers are gone! Please have your drivers stay out of our driveway. Can you please check on this? Also does your insurance cover this type of damange?
I also have cameras in front of our home that will show all of your drives coming and going.

I ordered a package that was supposed to be delivered today at the end of day. I waited it all day. I called at 8:30 they tell it is being taken to a facility only 20 minutes away. Then they blame it on Covid. How when ups delivery exactly on time? I bet I'll never use a company who uses fedex again.

Once again today, I was expecting a package to be delivered. I was at home all day and at 6:40 PM I received a notification that there was a delivery attempt at 6:35 PM. This is not true I called FedEx to ask what the issue was. They said they did not know. I said that all my info is in managed deliveries, so it couldn't be access.
They said they did not know and they could not contact the driver to find out why he/she said that. I said there will be another attempt tomorrow, how am I suppose to know if they won't do the same thing. If you don't know what the problem is, how can it be corrected?
I filed a complaint and asked when I would hear from them and they said that they may not contact me but investigate way.
This is a stay in place time and their office are not open to the public either.
This is not the first time. I just wish, that if they are running late, they can just say delayed, or if there is an issue it should be clearly noted what that issue is.
I can't see it saying I was not available or business is closed when i was at home and it is residential.
So upset.

I paid $26 for overnight delivery to IRS in California for letter to arrive on 3/26. I get a email update saying it is rescheduled to be delivered on the 31st. Now I get another email update saying delivery rescheduled for 4/7. Spoke with FedEx rep, she tells me someone requested the package be redelivered on this day. I'm the shipper and made no such request. A case # was generated and told to expect a call within 2 hours. Hopefully this gets resolved quickly.

I was coming down Ortiz Ave at about 4:30pm 03/30/2020 & one of FedEx driver was riding the turning lane for a couple minutes I tried to slow down once to let him in but he never merged in so I was trying to speed up for the truck to easily get behind me. He sped and jumped inches in front of my causing me to drive off the road a little.
Tag # Y54SWF

For almost a week now FEDX has not solved my problem they will not take care of my problem. I had a i phone delivered to a place in Africa they said was open and it was not the same as was shiped I would like my phone back or the money i spent. I have been on the phone for and talked to three different people and they are not care of me. When I called today they had me on hold for over one hour. Then they put me on hold again to tak to someone else and that person would nt answer answer.

I just received a delivery from Fedex, the driver left the package right next to my mailbox on the GROUND next to it, not 25 yards from my house! Since when do they leave packages in the grass when anyone could walk past and pick it up, steal it and I would be told it was delivered. This is inexcusable! He delivered a package to a porch a few houses down from me. What if I had not witnessed this and had not been home?
Disgusting, there is a 75 minute wait to call Fedex. I want to hear from someone.

March 27, 2020 at approximately 12:20

This has happened over and over and always on SATURDAYS! I wait all day while package says to be delivered BEFORE END IF DaY! Then before 7:00pm
It will pop up changed! To "PENDING!"
Why am I the one that always get NOT delivered on Saturdays? This did NOT "JUST" start!
He's been doing this for months!
Then yesterday it says out for delivery "AGAIN!@
Seriously? I've NEVER had a delivery on Sunday... and it Didn't Start Today! Ha!
What is my fedex drivers problem?

I ordered online package [protected]-53967 from the National Gallery of Art Shops. I paid $72.95 total, $28 for the Starry Night umbrella and an exorbitant $44.95 for shipping to London. This was a gift for a dear friend, but I just found out it became a nightmare for her. The Gallery Shops used Fed Ex International tracking [protected], which days after delivering the gift then billed my friend 38 British pounds for shipping, about $46.74. When my friend explained that I had already paid The Gallery Shops for shipping, Fed Ex turned it over to a collection agency, which has been hounding her. She will have to pay the shipping costs that I already paid to keep Fed Ex International from unjustly ruining her credit. This extortion is inexcusable.

I received a Priority Overnight package, with frozen food inside. The delivery person never rang the doorbell to let me know it was at my front door. Just by chance, I had to go out my front door and noticed the package.
Lucky for me, while the frozen packages had thawed, the food was still cold.
Calling their customer support system is a nightmare, taking me over 10 minutes just to speaker to an agent.