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1.4 18 Reviews 1757 Complaints
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FedEx Complaints 1757

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C
12:36 pm EDT

FedEx FedEx driver

This has happened over and over and always on SATURDAYS! I wait all day while package says to be delivered BEFORE END IF DaY! Then before 7:00pm
It will pop up changed! To "PENDING!"
Why am I the one that always get NOT delivered on Saturdays? This did NOT "JUST" start!
He's been doing this for months!
Then yesterday it says out for delivery "AGAIN!@
Seriously? I've NEVER had a delivery on Sunday... and it Didn't Start Today! Ha!
What is my fedex drivers problem?

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5:04 pm EDT
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FedEx delivery

I ordered online package [protected]-53967 from the National Gallery of Art Shops. I paid $72.95 total, $28 for the Starry Night umbrella and an exorbitant $44.95 for shipping to London. This was a gift for a dear friend, but I just found out it became a nightmare for her. The Gallery Shops used Fed Ex International tracking [protected], which days after delivering the gift then billed my friend 38 British pounds for shipping, about $46.74. When my friend explained that I had already paid The Gallery Shops for shipping, Fed Ex turned it over to a collection agency, which has been hounding her. She will have to pay the shipping costs that I already paid to keep Fed Ex International from unjustly ruining her credit. This extortion is inexcusable.

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R
9:18 am EDT

FedEx overnight delivery

I received a Priority Overnight package, with frozen food inside. The delivery person never rang the doorbell to let me know it was at my front door. Just by chance, I had to go out my front door and noticed the package.
Lucky for me, while the frozen packages had thawed, the food was still cold.
Calling their customer support system is a nightmare, taking me over 10 minutes just to speaker to an agent.

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4:04 pm EDT
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FedEx Packages sent to wrong address/wrong state..

Two auctions purchased through ebay..used ebay shipping calculater and selected Fed Ex for shipping to Tennessee. Packages shipped and buyer messenged seller that packages had been delivered to Illinois. 1st call to Fed Ex customer service rep Allison. She stated she could not be sure how packaged ended up in Illinoies but she woukld notify driver and he could likely pick up packages. Asked that packages be returned to senders address, also my phone number is on package. Days later no packages, nothing. Contact #2 customer service rep Dereck stated they were still looking for packages, took my infor again said they would be returned to my address. Days Later Contact #3 Billy he advised "he had good news the packages had been found at the terminal in Illinois and they would be returned to sender"expect them soon. Days later contact #4 consumer service Fay, she advised there was no documentation of packages being found or even driver being contacted..but that the case had been marked resolved and closed on contact #1. Advised to submit a lost package claim. Contact #5 to customer service Kelly she advised the cases were open but no packages located. Advised to file a lost package claim. I attempted to file the lost package claim and at the end of the claim it stated "the packages have been delivered" and therefore no claim can be made. "packages get stolen all the time and that is not the problem of Fed Ex" Contact#6 to Brent about the claim not being accepted. He pretended like he was filling me out a claim he took all my information the package sizes, value etc..acted sincere concerned, said he would email me the claim completed..He emailed me a blank claim form. It was then I realized customers are a joke are likely just "being played" What I found was a very untruthful and deceptive service reps who tell the customer basically what they want to hear..as one rep told me to get the customer off the phone. Terrible customer service.
Fed Ex should print their moto as USE US WE MIGHT GET YOUR PACKAGE DELIVERED, bUT IF WE DELIVER TO THE WRONG ADDRESS YOU ARE JUST OUT OF LUCK. ..BUT HEY WHY NOT TAKE A CHANCE WITH US IT WILL BE LIKE BETTING ON THE HORSES ...SO MUCH FUN WATCHING THE TRACKING TO SEE IF THE PACKAGE ENDS UP IN THE STATE YOU SENT IT.. If Fed ex would tell you that at the beginning then you know you are gambling and if you lose..well it would be your fault. I lost my bet.

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L
2:24 pm EDT

FedEx driver

I live on 22 west rock trail, Satmford, CT the driver was extremely rude an disrespectful to me, he beeped the horn to me to go get a package from him when i was walking in my home w two bags of groceries. when walked over he said am I bothering you? I said well I have heavy groceries and he said well I'm sorry then that this package was for you...asked him his name and he ignored me. I have never had this happen to me and now I am fearful of my safety because he know I am complaining. Plate Number xfdw7d

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R
9:12 am EDT

FedEx Rerouting a shipment ( ref # [protected])

I rerouted a shipment on Friday 3/6/2020 @5pm and at no time was I told it will not meet the new destination by the orignal due date. I talked to 2 customer service rep and repeatly ask if the package will still make the due date. What more disappointing is when I talked to the manager ( or someone above the customer team, ) Bianca did not ask for a contact number to let me know when I could expect my package. When I told her I was going to rate her low- she hung up on me. I would expact her to contact me and let me know when I can expect this package. The was a package from company to company and it was not a personal package.

R.A.Mason

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V
5:15 pm EDT

FedEx Attempted delivery

Tracking # [protected]

The driver "LIED" that this package had been attempted to be delivered. I had waited at home ALL DAY to ensure that I received it.

I will ensure that I NEVER USE FEDEX FOR ANY LEGO delivery! Moving forward, I will ensure that UPS is used for ALL deliveries from the LEGO company.

THE DRIVER IS A LIAR AND SHE/HE NEVER ATTEMPTED TO DELIVER TO MY HOME ON 8 MARCH 2020 @ 3:14 PM BECAUSE I WAS HOME ALL DAY! WAITING!

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K
9:59 pm EST

FedEx Non-Delivery of Two packages

I have been looking so forward to my subscription boxes from Boxycharm. They probably have at least a $500 value. I was ecstatic to see they would be arriving today, March 7, 2020. Tracker said they were on the vehicle and out for delivery. It gave me a drop off time ending around 3:45 pm. So, I sat by the front window so I could not miss them. I also have a very protective pit bull who knows all the different delivery vehicles and goes into a tizzy when she sees one park and someone walking up to our house. It got to be after 5 pm so I checked the tracking again and it said both packages had been delivered. My husband and I looked outside again, very closely - side door and front door. Tracking indicated front door drop off. I called FedEx help and a woman took down all my information and told me to expect a call regarding my issues. Why can't FedEx take a photo of the drop offs like other companies do? So, I am in FedEx limbo. What resolution do I want? I want my packages. I want an apology. I want to know who the driver for my area is. I am not sure if I should post any tracking and shipment info.

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E
11:49 am EST

FedEx deliveries

We have our deliveries go to the wrong address constantly because the replacement or new delivery drivers don't drive up our road far enough to find our address. They settle for a close address of our neighbor with whom we do not get along. Our neighbor did bring the last two mis-deliveries to our house last night. The driver, Vickie, who has been our delivery driver for years does not make mistakes but all of the newer drivers don't seem to care if it's the right address or not. Fed Ex customer service phone line is horrible, too.

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D
4:27 pm EST

FedEx Driver conduct

PLEASE ask your drivers to turn their music down when they are parked in residential neighborhoods. There is one woman who has her bass going loud enough to vibrate my windows, and when she gets out of the truck and leaves her door open, it's unbearable. I live in a cul de sac so she usually is stopping at several houses, which means I've got to put up with this for ten minutes or more, multiple times some days, regardless of the time of day. Please address this with your drivers and ask them to be a little mre considerate with the volume of their music.

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D
7:11 am EST

FedEx delivery driver

I was servicing my automatic gate and had the control pad removed. Your driver, instead of leaving package at gate, forced the gate open damaging the control arm mount. The gate now has to be taken down to be repaired. Your drivers can not go around causing damage to my property. I expect a your company to have a talk to the driver and explain to her not to force gates open. Where I live there is NO problem in leaving a package at the gate and has been done quite often by Fedex and UPS. There is no reason to force my gate open. Please reply so I know some action has been taken. Thanks, Danny Morton, 2000 Carminati rd, Montague TX [protected])

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8:59 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a phone with guaranteed 2-day delivery by FedEx. It was an emergency purchase to replace my unlocked phone for which Tracfone was unable to provide APN settings. I was unable to access data for maps, Waze, & MMS, all of which I for work & for my safety & my family's safety. Although I was guaranteed 2-day delivery, I tracked the order & learned...

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J
3:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FedEx shipping service

Ordered a package from Wayfair. It was 2 boxes. Both shipped from the same location and were scaned as received at the same time. Both arrived at the Olive Branch, MS FedEx facility and were scanned received at the same time. One shipped out and I received it, but FedEx says weather is delaying the other package. Go figure...weather at the same facility is ok for one package to ship and not the other. This is MS. We have hot, humid summers and very slightly cold winter days in the winter. There is never a reason for a weather delay in MS. It rains, but rain does not close roads. FedEx uses "weather" as an excuse for every lost package and they lose plenty. Tried to call and resolve with customer service. They are the worst. FedEx in general has the worst service. Wayfair may gain more business and keep business if they'd contract with UPS.

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L
3:28 pm EST

FedEx deliveries

My building does not allow deliveries to be left in the lobby. There is a large notice at the entrance saying that, and that deliveries must be left at apartments. All shippers but FedEx follow this rule. FedEx does not. The delivery information might say delivered to front door, or Left in Mail Room (there is no mail room.) I recently had a medical product I needed disappear from the lobby, which is not secure. The building manager has notified FedEx that they may not leave deliveries in the lobby; residents say the have reported it to FedEx cust svce. I have submitted formal complaints to FedEx cust svce. A FedEx local dispatcher twice then phoned and assured me it won't happen again., which it doesn't — for maybe a couple of weeks. Then it starts again. Perishable deliveries of medicines and foods packed in ice in foam boxes have been left in the lobby, where they may remain for days. Packages too heavy for me to carry have been left there. There are thousands of complaints about FedEx posted online. There has been to response to my recent complaints sent to FedEx cust svce.

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2:19 pm EST

FedEx delivery

This is a recurring problem: Every time something is sent to me via FedEx and the shipper requires a signature, the driver WILL NOT WAIT for someone to come to the door. I am often home but by the time I get to the door the delivery person has bolted, leaving behind a door tag and no package. I have tried leaving a note with my phone number to call when the delivery arrives. The delivery person just ignores it. They are in such a hurry they will not wait more than thirty seconds. Today both my wife and I were home and heard the bell. By the time my wife got to the door the driver was pulling out and headed down the street. I need that package. I paid for it. It is mine. I have also paid for FedEx to deliver it to me. FedEx fails repeatedly.

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L
10:55 pm EST

FedEx driver

I was driving west on Country club Rd in Roswell, NM and a fedex driver cut me off. Did not stop at the stop sign she followed another car thru the intersection. Turning left on to Washington Ave heading South. She proceeded to tail gate the person she followed thru the stop sign. I had to speed to get the license plate # which was 858WLK. Next stop sign she did the same thing and continued to tail gate the vehicle in front of her. She was very aggressive and rather dangerous. This was approx 4:10pm on 2/12/2020. I hope something is done she will cause an accident eventually and hurt someone.

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3:10 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The new female clerk at the Fedex office at 7200 S. Orange Blossom Trail, Orlando treated me rudely when I dropped off some packages for shipment today. I think your employees need to be instructed to devote their attention to the customer they are assisting and not to the next customer waiting. When the employee stops attending to my business, mistakes are made. Thanks [protected]@gmail.com

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3:35 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

FedEx package delivery

Absolutely the worst carrier delivery service in the Troutdale, Oregon area. Consistently late and delayed delivery with non-existent communication. On numerous occasions I've requested SMS updates which was acknowledge but then no updates were sent not even after delayed delivery. On recent experience I waited all day by the door for FedEx delivery which never arrived. It was delivered next day without notice or SMS from FedEx by the door without even a courtesy door knock.
From now on it will be USPS or UPS or I won't order at all.

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L
6:44 pm EST

FedEx deliveries

There is a large notice posted at my apartment building entrance that deliveries may not be left in the lobby; they must be brought to the addressee apartment. UPS, AMAZON, USPS, follow the instructions. FedEx does not, even though they may report LEFT AT APARTMENT. I have had a delivery disappear from the lobby, perishable items in iced foam boxes left in the lobby, where they might remain for days. The building manager and I have entered formal complaints with FedEx numerous times. The response is the local dispatcher phones and assures me it won't happen again. For a short while, deliveries are made properly. Then they are again left in the lobby. I try not to patronize sellers who ship by FedEx.

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Update by len zee
Feb 08, 2020 7:00 pm EST

You apparently don't read English any better than FedEx drivers: "There is a large notice posted at my apartment building entrance that deliveries may not be left in the lobby; they must be brought to the addressee apartment."

And it wasn't groceries, not that it makes any difference, it was insulin.

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J
2:03 am EST

FedEx fedex keeps backing his truck just to turn around in our driveway a lot!

We have a Ring doorbell so I can verify that the FedEx driver uses our driveway a lot just to turn his truck around in the street. I told him when I caught him backing up to please not use our driveway as a turnaround because of the weight of the truck. I told him I had a ring doorbell and can tell when he did it.
Today at 12:12 PM he backed his truck totally in our driveway when I was looking out the window. He backed up to our front porch sidewalk and came close to our garage door. I don't know if the driver was the one I told to earlier about not using the driveway.
Please tell your drivers to not use people's driveway as a turnaround!
Our address is 4948 Alexis Dr. Cane Ridge TN 37013
[protected]@outlook.com

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About FedEx

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FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

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Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Delivery was posted on Jun 12, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1775 reviews. FedEx has resolved 164 complaints.
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  1. FedEx Contacts

  2. FedEx phone numbers
    +1 (800) 463-3339
    +1 (800) 463-3339
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    75%
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    USA and Canada
    +1 (800) 003-3339
    +1 (800) 003-3339
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    800 733 339
    800 733 339
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    New Zealand
    1800 535 800
    1800 535 800
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    Ireland
    800 033 339
    800 033 339
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    South Africa
    800 988 1888
    800 988 1888
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    China
    +1 (800) 209-6161
    +1 (800) 209-6161
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    120 003 200
    120 003 200
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    Japan
    +1 (877) 339-2774
    +1 (877) 339-2774
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    Canada, Tech Support
    +44 345 607 0809
    +44 345 607 0809
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    United Kingdom
    +44 247 670 6660
    +44 247 670 6660
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    +61 132 610
    +61 132 610
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    Australia
    +55 112 169 7000
    +55 112 169 7000
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    Brazil
    +54 810 333 3339
    +54 810 333 3339
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    Argentina
    +43 800 123 800
    +43 800 123 800
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    Austria
    +32 27 527 575
    +32 27 527 575
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    +45 70 233 332
    +45 70 233 332
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    +358 10 800 515
    +358 10 800 515
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    Finland
    +33 140 855 660
    +33 140 855 660
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    France
    +49 61 076 840 660
    +49 61 076 840 660
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    Germany
    +39 199 151 119
    +39 199 151 119
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    Italy
    +31 800 0222 333
    +31 800 0222 333
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    Netherlands
    +47 63 940 300
    +47 63 940 300
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    Norway
    +351 707 244 144
    +351 707 244 144
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    +7 495 788 8881
    +7 495 788 8881
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    Russia
    +34 915 209 060
    +34 915 209 060
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    100%
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    Spain
    +46 40 169 160
    +46 40 169 160
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    100%
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    Sweden
    +41 448 744 160
    +41 448 744 160
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    100%
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    Switzerland
    +90 444 9339
    +90 444 9339
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    100%
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    Turkey
    +966 122 329 999
    +966 122 329 999
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    Saudi Arabia
    +971 42 183 860
    +971 42 183 860
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    100%
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    UAE
    +852 27 303 333
    +852 27 303 333
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    Hong Kong
    +65 67 432 626
    +65 67 432 626
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    Singapore
    +82 23 338 000
    +82 23 338 000
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    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 14, 2024

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