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I placed an order on the 8th of September for $525 dollars and paid $25 for expedited shipping which the site says is 2-4days. 2 days later I received a shipment number. I have not been able to get any tracking information with the tracking number provided and I have sent multiple emails and direct messages on Twitter to the customer care team with no assistance. I get the same automated response from each consultant saying that they are having delays and that deliveries may take up to 30days due to local customs for international orders but I cannot even follow up with my local post office because all I have is a shipment number from Fashion Nova that does not bring up any information. They eventually sent me a $25 gift card for the shipping but I have not received any further responses as to where my order is nor any responses to my request for a cash refund! I am extremely frustrated as this is a lot of money and I have been taken for a ride!
yo I placed my order July, 21 and up to now I haven't receive my tracking number and the worse part is I bought a cute outfit for my birthday July 30th! I swear if my order don't reach by then I will never order from this website ... I should've read the reviews before I order anything from here . bad costumer service yall need to do better.
On 3 different occasions I purchased merchandise from Fashion Nova only to be disappointed every time. I went so far as to contact fashion Nova to confirm that they had all of the items I was ordering in stock before ordering and was told by a live rep that they were 70% stocked but yet still issued a refund. This is poor service without a doubt
I put clothes in my favorite as hair searcher and they went through with my card and I don't want them and would like to cancel them.i do not want to purchase them I was just looking and can not afford all of them please cancel the orders
I placed and order on September 10 of $86.08 on September 10th and was expecting 2 day shipping. I haven't received a tracking number nor a confirmation email. I am very disappointed and would like to know where is my package! My order numer#7700294 . I already put in a complaint with the BBB !
No replies to my email and no one pick calls because they go straight to VM even after I sent multiple emails with a picture taken with my Government ID card for verification.
I would have given a minus star if possible.