Fashion Nova
reviews and complaints

I have placed an order with fashion nova. And they have never sent it it says delivered I never received Anything and I've contacted them for a refund and still no response since nov. 26 2021. How was it delivered thats not even my address it went to it so far off. I just want my refund an never want to do business with them again. It's taking way to long for a response for this issue to even be resolved by them.

I placed an order with Fahion Nova on 1/7/22. Shipment tracking reported that my package would be delivered on Thursday 1/13/22. On 1/13/22, the shipping notice updated and reported that my package was delivered on Tuesday 1/11/22 at 8pm. The package was never delivered on 1/11/22. There was someone at my home during that time and I arrived home shortly before 9pm; at which time no package was on my door step. I contacted Fashion Nova and Lasership to report the incident. Lasership reported that the package was delivered on 1/11/22, but not picture was taken of the package at the front door. Lasership reported that I would have to speak with Fashion Nove regarding the incident. I contacted Fashion Nova on two occasions now with no response. There's no way to speak to anyone in customer service and no one replies to my claim.

My order #[protected] says it was delivered on 1/10/2022, it has been 8 days but I still haven't received it. I contacted customer support on fashion nova website's help center, but haven't received any response. I also tried calling their 1-800 number, but there was not a live person answering. I also emailed them and received an automated reply telling me to contact them via their website's help center which I already did. I don't know what else to do. If they don't respond to my request or help solve this issue, I may have to contact my credit card comp to intervene.

I ordered from fashion nova November 16 2021
And I still haven't gotten any updates or anything. It's been 2 months with no word on where my package is all it says is pending, they would give me an arrival date but it never shows up… and customer service is [censored], I can't email or call them so at this point I don't know what to do. My money back would be great but I know that's not gonna happen. This is happening with 2 of my orders. Both ordered at the same time.

I spent $144.94 dollars on Fashion Nova I have never had an issue until recently. I put an order in Jan 6th 2022 received an email with an estimated date of Jan 15th 2022. I received an email Jan 9th 2022 advising that my order will be delayed, however I received another email on Jan 12th 2022 saying that my package was delivered to the Front Door. Nothing was at my door. I go to Fashion Nova website to Track my order but I can't call anyone I can't email anyone. The website says to file a complaint within 10 days yet how can I when I have no way of reaching out to Fashion Nova. You can't tell me a Live Person does not work for Fashion Nova.

My name: Raysene Tyler
Phone: 702.886.0701
Email: [protected]@icloud.com

I've been a long time customer of FN. Before celebrities started endorsing them, back when they only had a few million followers on IG. I purchased 2 items and returned them both but was only issued a store credit for one of them. When i emailed them they claim it was because 1 of the items was apart of the b1g1 and i wouldve had to return both items to receive full credit, which doesnt make any sense. The item i never received credit for wasnt apart of the b1g1. Anything to scam paying customers out of money. They definitely lost a customer. Maybe if they could stop paying these celebrities ( who only wear designer clothes) millions to endorse them, they could hire some customer service reps to answer calls. Im currently disputing this through paypal and if that doesnt work then Chase will surely give me my money back.

I contacted fashionnova 9 times to get this issue resolved. I contacted them on Jan. 5 notifying them my order says delivered but i never received it. They said it says delivered so as a one time courtesy they will issue me an e-gift card. They emailed me a form to complete and return to email. I did this 9 times from 1/5 to 1/12 and i have yet to get my e gift card. One email stated, they are unable to find my email thread with the attached form. I resent it right away with proof of how many times i sent it along with the signed form and no response. I don't know what to do next. I have had an issue with them once before and never received my money back. I even tried calling no one answers. If i cannot get my e-gift card i will like a refund.

They sent my package back to the sender. They did not give me a refund and has said I would get a gift card and also did not get that either. Horrible communication with their customer service and their help center does is not helpful at all. I have no emails from them letting me know what the next step is to this situation. I have no idea of what to do myself, I want my package or just the refund of what I had ordered.

Never received package, it was delivered to wrong address and they refused to refund my money after their delivery service made this mistake, which even apartment management stated the picture of doorway sent was not the same as mine. Which proves my package was dropped at wrong address. I contacted fashion nova delivery company and they sent me back to fashion nova, then fashion nova sent me back to delivery company . Nether is taking responsibility. I looked online to double check and my delivery address for package was correct, so they definitely made mistake and left at wrong address. I want my money back it was part of my daughter Christmas.

It keeps saying my gift card is invalid . It's a 300 dollar card . Do I need to contact my attorney to resolve this issue? I get no response from you via emails and calling the 1 800 number gets me no where. This has gone on long enough. Let's get the gift card working or issue me a refund.asap Thanks

I ordered clothing to be delivered by December 28, 2021. The items are showing delivered for 2 days and I haven't seen my package yet.

I have waited over a month for fashion nova to respond to my request of having my original order re-sent to me. On November 26th 2021 I was suppose to receive an order that totaled approximately 158.00 and some change. The carrier (Ontrac) delivered my order to the wrong address and then documented that it was dropped off at my house. Upon further investigation they discovered their driver in fact gave it to the wrong person and was unable to retrieve it. I received an email from the carrier where took full responsibility. I forwarded this to fashion nova along with the required paperwork they asked of me in order to have my shipment sent out again. Since December 1st 2021 Fashion Nova has failed to reply back to me regarding this order, resend my order, or refund my money. I am disgusted and upset that you can't reach customer service because they turned off their phone lines and their help center will not respond back.

Fashion nova customer service is the worse. They don't email you back and you can't talk to a representative. I have 2 problems with them and have not resolved the problem. My first problem was I returned 3 items back and was only refunded for 2 items. They never replied back in regards to the lost item. The 2nd problem is that I ordered some shirts and I never received my package. The ontrac reported my package delivered but I was home all day and I did mot received that order. It was delivered to the apt next door she refused the package due to wrong apt and the driver did not unmarked that delivery as un delivered. Fashion nova ignored my emails and I was not refunded back at all

Hello, I have a problem with an order that I placed on the 24th of November 2021. My account name is Uvi Sewchurn. The order number is [protected]. The tracking number is EPG010647915436756. I ordered a total of 7 items. I reside in 25 Curtis Street Brenthurst Ex2, Brakpan, Johannesburg, Gauteng in South Africa. I've been waiting for 31 days and I have been tracking my order. On the 24th of December at 7:29am it said Out for delivery and today at 1:45am it said vendor tracking events not currently available. I don't understand what's the delay and why I'm all of a sudden unable to track my order

I keep contacting them for my order [protected] and nobody has gotten back to me for weeks. I have received an email saying that a case has been created for me and someone would get back to me in 1-2 days but I have not been contacted at all. My other issue has not been resolved regarding the promo code/gift card issue as I tried to put it in the section that was stated on the website and it did not work. Now, my top prize sweater is missing. Both issues have not been resolved.

I didn't receive my items and it's suppose to been at my house today I got the text message can someone call me [protected] and I would like to have my items b4 New Year's Eve and I left a Message for the fed ex people if I'm not home leave a note and I'll come and pick it up and they did none of that and I called the customer service number and no one answered it after the operator said what he said and hung up and I ordered over $189.00 worth of clothes

Ordered from fashion nova with an understanding from advertisement & promotions that their clothes are made to fit my body type. After receiving clothing I learn that in fact fashion nova clothes run small. And for that reason I returned the clothing. Seeing as this was false advertisement. There is no need for me to shop at fashion nova anymore. The clothes don't work for my body type & ultimately I won't be able to use a gift card as refund. I request to have my money back in the original form of payment asap.

My daughter made a online purchase with Fashion Nova she has yet to receive it. She was keeping up up with the shipment because the clothes were for a trip that she planned for her college graduation out of the country. She received an email about the shipment of the package on December 1, 2021 saying shipment information was sent to FedEx, on 12/2 picked up at Hawthorne, CA and left Hawthorne, CA by FedEx. December 3, 2021 arrived at FedEx hub in Memphis, TN and on December 7, it says in transit and nothing after that. She tried to reach out to Fashion Nova with no response so she filed a claim with FedEx not feeling like it was you guys fault because you did your part and shipped the merchandise, so she filed a claim with FedEx being that the merchandise was in their possession. They denied the claim because they are telling us that we the shipper must file all claims as per their contract agreement with Fashion Nova and told us to contact the shipper for further information. It is impossible to speak with anyone at Fashion Nova so we have been emailing since this started. This is too much money to ignore the situation and to not be able to speak with anyone is just nerve racking. PLEASE RESPOND!