Fashion Nova review: Package not received

I ordered 11/26/21. On 12/10 Lasership tracking posted via tracking that my package was at a distribution center on Brookpark in Ohio, which is just minutes away from my home address. My delivery date changed multiple times 12/11, 12/15, 12/18 and then marked as exception. These items ordered were for my vacation on 12/15/21 needless to say, those items did not go with me. I've reached out to fashion nova several times about my order & I kept all emails. On 12/21 immediately after I sent another email about my order oddly enough I received a delivered message which was not true as I was home at said time of 3:59pm there was no delivery made and no picture of delivery either as fashion nova claim form asks. I immediately reached back out to them only to recieve a response to wait 2-3 days before I file a missing package claim. On 1/11/22 against my better judgment I completed the verification form and chose my order to be replaced, per their policy I only had 2 options store credit in the form of a gift certificate or replaced items. I have not heard from fashion nova since sending the form 2 days ago. You'd think after all this time they'd be quick to resolve this dispute. I am not new to fashion nova I've made many orders in the past and other than very slow shipping I received my items. Customer support has been far less than helpful. I feel like I kept receiving the same copied responses. I am beyond disappointed with this whole ordeal. I just want it resolved and never shop with them again.
Today I attempted to contact fashion nova again this time it says they're unable to file a claim because it's been over 30 days. I am blown away by this response and don't know how to proceed from here.

View 0 more photos