Fashion Nova review: My order #86849892

My order was placed Dec.14 gotten an email from them saying Carrier delay Dec.16 and on Dec.23 email says package on the way Dec.25 says arriving soon and expect your order to be delivered by the carrier within 14 hours then Dec.28 email says your package was delivered at the front door Dec.28 @ 4:49 pm I am a homemaker and been home all day no deliveries to my front door was made we check the camera and even ask my neighbors across the street from my house to check theirs as well and same thing no deliveries was made. I waited another day before I reach out to FedEx since according to the tracking number it's being delivered by them so they check the tracking number and I was told that it's being delivered by USPS since FN used FedEx post so then I reached out to my USPS and they check for the same tracking and was told they do not have that package nor can find the tracking. I have reached out to Fashion Nova and finally gotten an email back Jan. 3 have me a case number and said they will respond to my request in 24-48 hours and it's now Jan.8 and I still haven't heard from them. I have all documentations. Please help and thank you!

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