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Farfetchmy order was cancelled without any notification and I didn't get my money back

Review updated:

My order was cancelled after 4 days of silence without any notification or explanation. I saw the new status of my order just by chance in the application.
However the money were charged from the card (about 2 000 € what is a very big deal!)
I have contacted Farfetch two times regarding this problem (through web-site form and through email), but they don't seem to care about their clients - I've got no response.

It wasn't my first time of purchasing on Farfetch, so I was sure I can trust them. After this case they definitely lost me as a client.
I am still trying to find out the reason of order cancellation and when the money will be reimbursed to the account.

Yu
Mar 21, 2019
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Comments

  • Se
      Apr 04, 2019

    you are not the only one that had the problem
    farfetch is a no go definitely if theres no resolve of this

    +1 Votes

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