The complaint has been investigated and
resolved to the customer's satisfactionResolved Farfetch — order cancellation and not refunding money
resolved to the customer's satisfaction
Purchase from Farfetch ended badly for me...after 1 year of thinking over expensive purchase I finally decided to treat myself and bought 2 pairs of shoes only because there was Black Friday discount days... I paid around 600 euros which for me is quite big amount of money. I choose PayPal as payment, as I did not want to show my credit card details, just for extra security, as somehow my intuition was telling me, that it will be better... Just after payment went through and money went out of my account, I received email from FArfetch, that my order was cancelled because they could not determine if I was legitimate customer...E-mail did not stated that I could use other payment option ... I understood, that in this case my money will be freezed until this case will be resolved and obviously I would not get my shoes with discount anymore...Somehow I felt ripped off because idea came into my mind that it was done on purpose in order not to sell with such a big discount which in my case was around 200 euros... I wrote a letter to Farfetch stating that I want my money back into account straight away and I also complained about bad service where I felt like I was kind of criminal and not worth a penny as a new customer. I received reply from Farfetch that they are sorry but hey will return my money back only after 10 business days. As the result, I still don't have my money in account and I don;t know if I will get it ever back, as my Farfetch order from PayPal has disappeared from history of purchases...I still hoping that until 10 days will pass, I will get my money back but meanwhile I am hugely disappointed that in the age of internet online purchases company as Farfetch use people' s trust and throw costumers in trash bin with no respect. As much I liked shoes I wanted to buy, I would not give even 1 cent of my hardly earned money for company like Farfetch. Real shame...
The complaint has been investigated and resolved to the customer's satisfaction.
More Farfetch Complaints & Reviews
- Farfetch.com - they do not honor what they've put up on their website and neither do their suppliers
- Farfetch.com - they took some large sums of money from my bank account and I haven't even ordered anything from them
- Farfetch - counterfeit products - boutique verified
- Farfetch.com - clarification from the ceo
- Farfetch.com - they sell items from europe, don't respond for weeks, send to the us and for their returns they make you pay 200 customs and $55 shipping
- Farfetch - I'm very disappointed with farfetch
- Farfetch - wrong size
- Farfetch.com - the shoes do not fit
- Farfetch.com - would never recommend them to a friend
- Farfetch - fraud