Fantastic Sams Cut & Color
reviews and complaints

I have been a customer for a few years and have never had a problem in the past.

I walked in at the store on yopp rd Jacksonville NC. I understand they were busy but when I asked if I could walk in the person at the desk acted like it made her mad I was asking. She said it was an hour wait so I said ok and that they would text me. I did not get a text so I went back into the salon and was met with attitude the person at the desk kept saying she has been waiting for you and we texted you. I apologized bc I did not receive the text but she kept repeating herself. So I told her someone can go ahead of me since I caused them to wait and left. I did not go back and I don't think I will visit that salon again.

My mom went in for a wash cut and blow dry, she was taken full advantage of as a senior , she has gone there before and had oil treatments done along with everything else and only paid 55$, they charge you what they feel like no set price, she end up paying 85$ and needless to say the hair was not even, I called to speak to manager as well as corporate and still waiting for a return call.

On 02/25/2023, I went to the location in Wilson NC (2340 Forest Hills Road)

I just wanted a hair trim- simple. The lady that I talked to was really rude and told me that they would not have time to do a simple hair trim that day. From what I could tell there was her and one other person working at that time. Also there was 2 customers in the shop(both in chairs) and I understood that they were busy at that time. I asked if I could make an appointment for that day and she pretty much told me "no". That they opened back up on Tuesday. I work 15 hours a day and this is the 1st day I have had off in about 3 weeks. I told her I could not come back on Tuesday. There is a sign for walk-ins. I have gotten my hair trimmed at this location for last few years. I will never go again- I went across town and was in and out in 10 minutes. I was treated like they were happy to have my business. So they have got my business now. I rarely complain about any service, but from my side of being a manager in customer service. If the lady is not happy in her line of work or the company she works for then she needs to change jobs.

I went in fir a color and cut I told the stylist that I am a natural red head she insured me that my hair would be fine if I went more blond I was already a light brownish blond I wanted to add more blond and highlights the bleach and toner were burning my head my hair just looks like it was bleached and is now a strawberry blond underneath in some parts.

I went in cut color beginning in August. I was canceled by Amanda manager.Reschelduld another day with Mercedes. I asked for highlights it looked like a paint brush was used stripes on top of head 3 different colors. White in front looked like Elvira. I was in there for 4 hours/foils.No toner was used After a few days.Blonde highlights were yellow. I called went in Amanda looked at it. Scheduled a appointment for today. I received another email telling me she was canceling again. I called she said she didn't know why.She couldn't see a appointment for today when she had scheduled it.Was told she was leaving early for a doctor's appointment.I asked for a refund as this has been strung out for a month. She told me to come in 9am tomorrow morning. Won't be surprised if she cancels again. I paid $238.00 + $35.00 tip horrible 😢 Iam going to ask if I can go to the Arroyo Grande store. Not happy I splurged to get this done. Ended up being a expensive hassle. Ruined my hair 😒

I made an appointment more then a month from the day if my nieces wedding. I wasn't in the wedding but am 57 and wanted my hair up with some style around my face. 1 hour and 20 minutes later sheets done. I Saud it was on because I didn't have tome for her to redo it the wedding was 1 and half hors away. When I got home the hair bothered me at the ceremony uncomfortable. It looked like pin curls in back I went to take it down that night it had 26 Bobby pins. Basically she pinned up every sprig of hair. I was charged 40 dollars tipped the girl for her efforts. Called the following Tuesday after wedding told them I shouldn't have been charged for A FORMAL UPDO. Cause it wasn't even a style forsure not formal. They were ridiculously rude. So Next day on. local radio I heard their ad saying SATISFACTION GUARANTEED. So I called again and told them about the ad on the radio. They were even more rude, wouldn't hive me corporates number and ended up hanging up on me. I told them I wasn't trying to get over on them that I was willing to pay 20 for the style I got bit not 40 for a formal updo. If they didn't know I was going to a wedding I could hair been at a ballgame it was that plain. They They issue no refunds but gift certificates. I said I'd be more then happy to the a 20 gift certificate. They said since I left with my hair the day they did it and didn't complain It was too late. But I didn't have time to complain I HAD A WEDDING TO GO TO

So I went on Friday 6/3 to have my hair color and cut, the person started out with color my hair instead of bleaching it first, I told him that that is not what I wanted so I went back today 6/7/22 and he didnt show up for my appt time and the other lady went ahead and started to bleach my hair and then toned it I asked for a specific color and this is what I got I paid 45.00 on 6/3/22 and they told me I didnt have to pay because the other person mistake so they told me I had to pay 100. I want a full refund since my hair does not look any thing like the picture I showed them

I went into Fantastic Sams for an 11:30 AM appointment to get a cut and color. I showed her a picture of the length I was going for and a separate picture of the color I wanted. We decided together that highlights would be the best option for me, and she pointed to a chart with a $90 highlight weave. I had never colored my hair prior to this appointment.

She cut my hair rather quickly and used a razor to feather out the layers she did. As far as I could tell when I was in the chair, it looked nice. It was not exactly what I wanted so I asked her to texture the ends. She then put the highlights on with the foil, working rather quickly, not paying too much attention to the hair right around my face. She was conversing with coworkers working beside her at this time. We then waited for the color to set.

After some time, she took me to the sink to wash out the foils. She washed my hair and took me back to the chair. She began to blow dry my hair, and that is when I noticed that there were lines around my face where the color did not go to my roots. I waited until she was finished drying to point out the spots where there were straight lines of bright color. She stated: "Oh yeah, some of the foils slipped while I was putting them in". I waited for her to offer a suggestion of how to fix this. She said nothing more and walked away to the register. Since I had never colored my hair and she did not say anything more about it, I assumed this was the expected result.

She did the transaction and I ended up paying $124.95 with tip.

When I got in the car and began looking at the results, I saw how noticable the sides next to my face were, and lifted up my hair to see more uneven lines of color. I decided to get a second opinion rather than going back into Fantastic Sams immediately. I felt as though the stylist was not going to listen to my concerns nor be able to fix the mistakes. I had no trust with this person.

I went to a different salon only an hour after my experience with Fantastic Sams, and the stylist I saw there throughly examined the state of my hair before doing anything. She took pictures of what the first stylist had done. She fixed the uneven cut.

There is a part of my hair in the back that is damaged. One side of my head is more blended than the other. The lines around my face are apparent. And the cut is uneven at the bottom.

The stylist I am seeing now is going to make corrections.

I decided to go back to Fantastic Sams the same day I received their services to let them know my concerns and ask for a refund. I asked for a refund so I can fix my hair elsewhere.

Before driving to the salon, I called first and immediately asked for a manager. It sounded as though I was on speaker phone because I could hear everyone else speaking along with the person on the phone. My stylist was the one that answered and I asked if I could speak with a manager.

She stated "The manager just stepped out, give me one moment." I could hear her yell out: "[man's name]!" Right after this, another voice said: "[Man's name] isn't the manager." My stylist then said: "I know but [manager's name] isn't here so she can speak to him".

Ivan came on the phone and asked me to describe what was wrong. I explained. I also told him that I was getting my hair corrected elsewhere and that I did not want anything more done to my hair that day. He stepped away from the phone for a moment and I heard him tell, who I am assuming was my stylist, that someone came in to get highlights that morning and they have lines of color near their face. I overheard my stylist say: "I saw that, yeah I saw that."

He said I would need to come in so they can see the problem.

I arrived at the salon and came up to the stylist who had done my hair, she was sitting at the desk. She immediately got up and told me to follow her to a chair. I told her that I did not want further services, only a refund for the color, which was $90 according to my receipt.

I showed her where the problems were and explained what the other stylist had told me. I even offered to show her the pictures that had been taken.

She refused to look at the images.

She then took me to the register and claimed that she was only going to offer me a $50 refund for some of the color service that she did. She claimed that she believed the cut she did was very well done and that the highlights were nicely done everywhere but the couple spots around my face.

She called, who I believe was the actual manager, over to take a look. This other woman, whom I did not catch her name, looked around my head and said: "This looks great, I see these couple spots but it looks fine. It's impossible to get the color that close to the head and it's normal for the foils to slip down. The other person you saw was going to tell you what they wanted".

I had already gotten the cut fixed at a different salon, what this woman saw was not the original cut, only her color job.

I did not say anything else. The stylist handed me a $50 bill, even though I had paid with card, and stated: "Since you got a refund, I want you to know that you cannot come back here for any service. No one is going to want to do your hair because you got this refund."

I left.

I have a gift certificate I cannot use cause the salon has closed and no other fantastic salon will honor it. The original certificate was for $100.00 and I got a haircut on 12/22/21 and the certificate now notes a balance of $75.00 on that date. The certificate number is163907. The salon it was purchased was at 5903 S. Transit Rd. Lockport NY 14094

I worked for fantastic sams and had to take a week or 2 off as my grandmother died and I had to go out of state for her funeral... I was also in a abusive relationship. Well when I left for the funeral, I was not sure what date exactly I would be back so the franchise said they would have to let me go and that my stuff will be packed up and put up for me for when I get back. Well my ex ended up keeping me hostage for 8 months. When I left him and when i got back went to collect my items, they were gone. The funny thing about it is that they gave me all my personal items but somehow can't find my 1500+ dollars worth of hair tools? Iv been asking for months now. They not once told me, hey if you don't come get it, we are going to have to get rid of them... no one said anything to me and I know for a fact they didn't just "misplace them" as they obviously still had my personal items that were with all my tools at my station. Now I am not able to work as I don't have my equipment or that kind of money to get new stuff..

The cut and how she kept pulling on my hair afterwards I am so sorry that I sat there and let her pound on my head with that brush to stylet and I asked her not to put any spray of any kind and she just said a little bit and did it anyway the haircut was the worst ever I had in my life I just wanted a blunt a line and she took the shears and went wild I’m so sorry I paid for it when I looked at it I just shut my mouth and I left and this is the place in White Oak and it was Norma

My mother was given an 88.00 gift certificate for Christmas. Approximately 6 weeks later she went to the Fantastic Sam's location on gift certificate on S. Transit Rd. in Lockport. The salon was sold to another salon. And we're told the previous owner doesn't own any other salons. This Fantastic Sam's previous owner knew he was selling the salon. Then he should not have sold gift certificates. Now my elderly mother has no way to use the 88.00. And the gift giver wants her money refunded then. This wasn't in the customer's best interest. Please reply for an acceptable resolution.

Sincerely,

Lisa Kreutz