Fantastic Sams Cut & Color review: Devastating hair damage and financial loss from fantastic sams cypress lakes & san carlos locations

On July 22, 2025, I visited the San Carlos Fantastic Sams salon in Fort Myers, FL, seeking corrective treatment after a prior hair disaster at the Cypress Lakes location—both operated by the same owner. The first visit left my hair severely damaged, and the owner admitted fault. I spent hundreds of dollars trying to restore it but ultimately had to cut it off.

Still hoping for honest and professional care, I returned to the San Carlos location in good faith. Unfortunately, this second appointment caused even more devastation: my hair was cut down to a quarter inch across most of my scalp, my extensions began falling out within days, and the cut was visibly uneven and rushed. I had to travel to Miami for emergency repairs just to look presentable for a work event.

Over the last few months, I’ve spent over $1,200 on restorative treatments, consultations, and ongoing damage repair—on top of the emotional and physical distress. Future costs are still mounting.

Despite being a long-time loyal client who always tipped generously, I experienced:

Charges for services not performed, including foils

No receipt provided

My salon account deactivated without notice

Promotional coupons never honored

A processing fee just to leave a tip

Initially, I posted a positive review, believing the results were okay. But as extensions fell out, compliments turned out to be pity. I was left feeling humiliated and heartbroken.

I reached out respectfully and was dismissed. I'm now submitting photo evidence, a formal statement, and asking for the return of my personal hair extensions, which I paid for and left at the salon. I have also scheduled a consultation with RK Salon to assess long-term corrective options.

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