Family Dollar
reviews and complaints

Location 12092 in N Charleston, South Carolina always refuses to give cash back no matter the time of day. No complaints about the service. On today, I saw a manager take in several customers ahead of me. These folks all paid in cash. Once I got to register, she looked dead at me and said no cash back. Not sure the root cause. This has happened on several instances. Please correct the team or explain to the community why cash back is only available at certain family dollars.

12 pk of drinks on sale for $3/10. I also purchased various other items to then be told after check out I can't take the cart outside to unload my items to my vehicle. So I have to leave the items I just paid for inside the store and make 4 trips back and forth to load my purchase. While people are walking past my just purchased items. Quit putting stores in thy ghetto. 2 women were shot and killed at this same store a little while back.

I am an employee of store 12778 which is a brand new store in Georgia. It is now closed due to the fact that the manager was let go. The district manager and we will call him just John assumed that everyone quit. He closed the doors. And now no one can go in for their scheduled time.

He does not answer his phone nor reply to his messages. He is hiring new people and it’s not fair as a lot of us have said we want to work. He should have called all employees first to see who is available.

We have tried to call and complain but no response from anyone. Where do we go from here is the question?

On july 31,2022, I entered the family dollar store around 11:30 am in deming nm, the store manager anastasia talbot, was working and I don't know her, she rudely rushed towards yelling that she asked me not to come in her store, which was false, then threaten to call police on me which I didn't understand, she totally embarrassed me! I then walked out the store upset getting in my car to wait for my friend, well this is the same woman that has been disrespectful to my mother and children! I have ignored the fact of her that she makes racial remarks toward me, I am african american. This is something that really needs to be addressed she is a very ugly disrespectful person, I do have plenty of witness that have experienced the same rudeness.

Thank you, dolores chavez

I went in to family dollar store # [protected] Skyland blvd east Tuscaloosa, al to purchase some extra gum spearmint [protected]. Price on the shelf was $1.00 dollar I bought 10 packs was charged $1.50 a pack asked the manager to refund the difference he said no, I voiced my complaint he said to leave or he would call the law he was not going to refund my money difference. The total amount was 16.50. I should have been charged $11.00 dollars. I want a refund. date of purchase [protected]:20:[protected]. number under bar code on receipt [protected]. this is all the info. on my receipt.

My name is Dereke and I am a code enforcement officer in the City of Warren

Michigan. The store in question is located in Warren Michigan at 23045 Schoenherr Rd. The store constantly has loose trash on the outside that nobody cleans up. I have written several violations/tickets and mailed them to HQ located at PO Box 1017 Charlotte, NC [protected]- The store is in violation again so I would like a local number/contact person who is the district or regional manager for this store. You can contact me at

[protected]@cityofwarren.org

or [protected]

1 City Square

suite 315

Warren Michigan 48093

I walked into store number 3285 and as I was shopping I over heard an employee talking very inappropriate while at work (bedroom talking, profanity, and sexual things). Not being the first time walking into these store she is rude is always on her phone and when I asked her for her name she looked at me like I was stupid saying can’t you read. I have never been so angry with someone as I was with this employee her name was heather I’m not sure what her last name was but she was saying that she’s the manager of store 3285 and can’t believe a company would hire someone so rude.

Can you tell us why in Philadelphia when calling the store no one answers the damn phone, instead your employees pick up the phone and hangs up. You never get to ask a question. Why do you have a phone in the store. We are a business-like Family dollar, and we are trying to do business. I think it's time to go to Walmart. Try calling any Family Dollar Store, in Philadelphia.

August 10, 2022, I was shopping for dog food and saw the dog food two weeks before because the price on the tag said $20.45 and when I went to check out the price was $24.75 and I tried to get the price changed but the manager said that's the price for it and I had to pay for it. I don't know but isn't this a form of FALSE ADVERTISING? I know it's only a $4 difference but it's the principle behind the whole matter.

I visited the Family Dollar store# 7922, 1115 Casino Center Dr. Robinsonville, MS 38664 on Wednesday, August 17, 2022, at approximately 8:30pm. I purchased a queen size 4 piece bed sheet set for $15.00. I took the bedding home and attempted to put it on my queen mattress and the sheet set did not fit. I returned the items in hopes to exchange for a king sheet set but was told bedding items aren't exchangeable nor can you get a refund on the items once the package is open.

This policy isn't posted up in the store, nor is this policy worded on the receipt nor did the store salesclerk mention this policy at the time of purchase. I needed a replacement sheet so therefore I had to spend out of pocket again to replace the sheets purchase that did not fit.

I am requesting a refund, store credit and apology for my inconvenient.

[protected] is my contact number.

I'm a store manager at one of the dollar tree locations. I transferred an employee to family dollar. One of the assistant managers at family dollar has been spreading false accusations and calling the police on members of my old transfered employees family. Now he is under investigation and now groping paid to work. But this assistant manager at fd is calling dollar tree personal phone numbers and calling after midnight, than once to discuss this

Yesterday, I was at Family dollar in Mills, Casper. I stop there almost everyday it's located at the end of my street. I literally know everyone by their name. Yesterday they were 2 new people working. I went to the soda isle and all the coupon stickers said 2 liters were 3 for $5. So I got 3 and some $1.25 cookies for my baby. Went to check out my total was almost $9. I told the girl that wasn't correct. Maybe she rung up 1 to many sodas. She called the guy "Swoop" over and I told him that on the soda isle what the price tags said. He proceeded to go and rip the tag off bring it up front and tell me it's expired. He asked did I still want them I said yes for the price listed (3 for $5). He said I'm not doing that! I said well all the price tags say that ans you should honor that. He said I'm the supervisor and I'm not changing the price. I told him he might want to go check the tags then because all the prices are wrong. He said that's not his job. He asked again did I want the sodas for the $2.75 they were ringing up at. I told him I've worked in retail and your suppose to honor what the tag says. He said I'm not changing the price. I asked him for a customer serive number he said don't have one then I asked him his name he said " Swoop". I then left with no purchase and very very very upset!

The store manager named Jessica at the Monticello store stole a phone and when the person came back looking for her phone she lied and stated that it wasn’t there…. All while having her 8 yr old child was there stocking shelves. My phone kept leading me back to that store. She stated that the cameras haven’t been working for over a mth. I will be making a police report and I may go as far as reporting to the news station about the kind of people you have working in your establishment and get in touch with the good government people to inform them of the abuse of child labor laws.😉

I downloaded and clipped the $5.00 off coupon that is good only on Saturdays when you spend $25.00. Store # 10404 300 West Main St. Conway NC 27820. I am so very sorry I can not give you either associates name as they did not have on name tags. There was a issue that it didn't take off the $5.00 so I asked if he the cashier would call a manager. She came up with a HUGE attitude. Line was backed up probably 10-12 deep. Needless to say I didn't get my discount and was totally embarrased with the smart things that came out of her mouth directed to me. I will drive an hour to get what I need rather then go back in that store. They are currently building a Dollar General and I can't wait. I have lived in this area for over 6 years and have complained several times about this store. I am white and all they have ever hired were black people that are very racist. Not only that they will never ever allow anyone to use their restroom. Maybe your survey should ask how the workers make you feel. Worst customer service ever. Please fix this. I was shopping at 12:03:15 On August 13th 2022.

I went to the Family Dollar to grab some quick items and was told to put my purse in my car or else the police would be called on me.

How are you suppose to shop without your purse.

So every customer that comes into the store with a purse is considered a thief!

Then threaten as if I done something wrong for the police to be called.

Since I was not treated as a valued paying customer I will no longer shop at Family dollar.

Walmart does not treat paying customers that way.

I was at the store in Louisville, Ky Preston Hwy near the corner of Outer Loop.

That's is just crazy to come to any paying customer in that form.

It was around 12:30pm 8/12

FAMILY DOLLAR #10271