Family Dollar
reviews and complaints

I was at store [protected] spring hill dr the associate was bending my cards throwing them in the bag. I ask her to stop bending my cards she stated if you don't like the way I bag you can shop some where else. I ask for a manager her response i'm the dam boss here. I ask her name she said right her can't you read. I said no because your hair is covering it she yelled it's lisa. Say I don' t care who you call. Bad for business yall can do better than this person. Date 10-12-2022 at 12:25:44

I went into Family Dollar Store Number 12358 today. When I walked in I was on the phone with my husband. I immediately was approached with "CAN YOU NOT READ"? I let my husband go on the phone I said "Excuse me"? Maria (Which by the way is EXTREMELY rude) said it again.. I then told her I have no clue what she is talking about. She pointed to the VERY small sign on the door. She said leave your purse in the car or up front. I said no thank you. She said you will do that or we won't serve you. I said I am not leaving my Dooney and Bourke purse at the front of the store. Melissa which is the store manager stood there and allowed Maria to speak to a customer that way.

First of all, to ask a customer to do that is absurd.

Second of all, maybe approaching and be a little kinder to your customers that provide you a job.

Third of all, my company shops with your store nearly every day. To have the attitude that Maria did was completely uncalled for. We will now not shop at Family Dollar. We will go across the street to Dollar General where they treat their customers with respect.

No matter what we get from this store in Wild Rose WI ,it smells very heavy of a tide pod smell. Very perfumey. The food that even is in bags has a taste of this smelly perfume soap smell.and the bags they use to bag at the register smells of this stench. We even tried some cream puffs in the wrapper and no-one would eat them we had to toss them out. THIS IS TOTALLY DISCUSTING .

I live in Lometa, Tx and since I'm on disability I rely on your store. There has been hardly any over-the counter meds for at least 6 months. I just dont understand, there is NO shortage of these products. The other closest place I can go is 20 miles away and since I dont drive it almost impossible to get there. I dont think short changing the rual store is hardly right. Please fix this problem.

I'm writing to you today October 05,2022 because the store #05804 is in a constant state of disarray and always out of stock and if they do have stock, they have so much you can't even maneuver down the aisle. I can never find what I'm looking for and if I do it is either busted or broken or it is located with the wrong price. The customer service is not very helpful and is rude at times. Like today I went to look for Boire charcoal cleansing wash which was not out of stock on the app but when I got to the store the shelves where bare, so I had to get Nuvel morning fresh facial cleans instead. I hate having to go to this store but being that it is the closest to my house I have no choice, due to the fact I have trouble getting around.

Store#03058 us highway 90 grand bay, al. 09/29/2022 I went to this store today for a few items, I got one cotton bush flower,7 cans of dog food, dawn dish liquid, scrub pad, a door plaque for fall & a pin wheel deco. The manager rung up 2 cotton bush flowers,&2 reese pumpkin candy bars which wasn't something I wanted to purchase, this couldn't be a error because the cotton bush weren't rung up together& she had to have scanned the candy for some reason unknown to me, this wasn't a mistake, I checked my receipt when I got to my car to find the error & went back in the store right away to tell her, I had her go to my car to see for herself, she said she rung up the candy for the pin wheel which was a lie, because the pin wheel had a barcode & wasn;t the same price as the candy which was a$1.15 & the pin wheel was $1.00, she did this on purpose. I'am a senior citizen & don't need to pay for things I don't want! There was no appolgy, if I ever go back to that store again believe me I will watch everything scanned.

On the night of August 26, 2022, at approximately 7:45 PM Central time 9-26-2 I stepped into the Family Dollar retail store located at 811 N. 1st Street, in Durant Oklahoma, 74701. I was waiting on a take-out order to be filled at the Mexican food restaurant across the street, and I decided to pop into the Family Dollar for some Pepto Bismol. I went in there reluctantly, and I will explain why later. I saw some name brand Pepto for almost $6, and some off brand of basically the same stuff for $3. I got the cheaper one. When I approached to counter, there was a discussion between the lady paying for her things about another lady coming back to pay for something. As I placed the bottle of medicine on the counter the young lady clerk behind the counter was looking in a bag, as another lady came in and almost got in front of me. The clerk told me she would go ahead a check me out. The off brand pepto rang up almost $5. I told her the sales tag on the shelf said $3. The clerk responded that they had a lot of recent price changes. The woman behind me, was acting annoyed at me. I asked the clerk isn’t it universally customery to sell the product for the price on the shelf, since that’s what is posted? The clerk just stared at me with no response and a smirk on her face. Then the woman behind me said, with much hostility, “my god, what’s the difference, in the price, I’ll pay the damn difference”. I politely, and without saying a word, placed the medicine back on the counter, and exited the store. As I was outside, walking away from the store, the woman behind me, came out, following me, and said “you don’t have to be a [censored]ing [censored]”! I did not appreciate this. Because I had not acted like an “[censored]” at all, I said nothing rude to anyone, in fact I had said nothing at all. And when the lady behind me had rudely involved herself in my purchase, with the clerk not offering to sell the product at posted price, nor even call a manager, I simply left. How can you act like an “[censored]”, when you politely, quietly, and non-confrontationally leave? The woman who called me an [censored], went back into the store. I reentered, and told her she had no right to follow me out, calling me names, as not only had I said nothing to her, I had said nothing to anyone! While I was telling her this, the clerk started yelling and cursing at me, then from the back emerged a young male, who was also an employee, with dark brown hair, who was moving toward me, very aggressively. And by aggressively, I mean he was coming at me full force like a bouncer in a bar, about to throw a brawler in a bar out. He was yelling at me to leave the store. I found this quite odd, that it was okay with them that one of their customers verbally assaulted me, but when I responded assertively, then I am the one who ‘needs to leave”. Then the male store clerk told me to “leave his mom’s store”, reached out with force to physically grab me by the arm. I warned him, that if he put his hands on me, that I would lay him out. And I meant it. About this same time, an older woman claiming she was going to call the police, if I didn’t “leave HER store” approached getting almost in my face too. (They were all speaking like she owned the place). I told her to go ahead and call the police. Then the female clerk from behind the counter, who had continued to curse at me and call me names, screamed at me “not to talk to her mother like that, and get out of her mother’s store”. Then this same female clerk from behind the counter actually jumped up on the counter, acting as if she was strung out on drugs, or was an escapee from a insane asylum, started spitting on me, calling me all sorts of disgusting names. Then she jumped down to the other side from the counter at me, and came at me swinging both of her fists. I backed up, as the male store clerk grabbed her from behind, and literally dragged her away to the back of the store, as she kept trying to get at me to assault me. As the young male dragged the female clerk away, I could see that her pupils were dilated, and slobber was still around her mouth. It literally looked like she was foaming at the mouth like a rabid dog. At this point, I got my cellphone out, and told the woman standing in front of me claiming to own the store, that I was now going to call the police, as that was attempted physical assault and she had even spat on me. This woman replied, “no don’t call the police”, and looked toward the back and announced, “nobody is going to call the police”. But she was the one who had threatened to call the police on me, and now she didn’t want anyone to call the police. At that moment, I figured it was better to just leave, get my dinner, and report this later to the proper people. I was approached at the restaurant across the street by a man, who told me he had captured the entire ordeal on video with his cellphone. He gave me his name and number. And since, he has emailed the footage to me….. My suggestion to the reader of this is, that they should obtain any and all in-store security camera footage, so you can see for yourselves how your employees (who claim to own that store) behaved. I have since looked at reviews of that same store on the internet. They are pretty bad. You may also want to check those reviews out for yourselves.

Now the reason I was reluctant to even go into this store on this night, was because about 2 years or more, ago, I went into that store and purchased some carpet foam cleaner. I had plans to go to a carwash close by and needed some quarters. I gave the clerk a dollar bill and asked for 4 quarters in change. She told me they were not allowed to do that. I responded by telling her that I had just made a purchase, and that I was a paying customer, not just someone who wandered in off the street. She replied that they had a new manager who told them they were not allowed to make change for anyone. I found this to be a very senseless, and unacceptable policy. And I decided that my new policy was to never shop there again, but yet I did. And look what happened.

Went to family dollar on 9/25/2020 between 12 and 1 PM as I have been doing for OVER two months. With my shopping bags, my cart (yes my own rolling cart since I live a few mins away and don't drive) and my 13-year-old son. for TWO MONTHS NO ONE ever said we needed to leave our "bags" at the front desk. So, for two months you had a "policy" to take MY PROPERTY away from me and keep it with your stuff. First off there is no way in hell I would let ANYONE I don't know hold on to my stuff. If there is a policy about illegal having someone else's property it needs to be posted on the front of the door. ONLY family dollar tells customers this after they been going there for months. AFTER they let 10 other people come in the store with their bags. When I tried to ask why suddenly they want my bag the lady cashing people out started getting all loud and yelling. Also yelling at my 13-year-old son. When I told her to stop talking to him, she got an attitude. He 13 and a minor and she has no legal right to speak to him. Two other associates decided it was their job to act like fools and get loud also. YOU CAN NOT TAKE MY POPERTY AWAY FROM ME. Some other lady who might have been a manager who knows, no one actual looks like they work there or wears a badge ask me what going on. So, I told her. Instead of explaining anything she just got loud also. They "kicked me out" because I refused to give up my property and because some lady behind the register decided it was better to get in a yelling match and start threatening me instead of taking care of her customers. She wanted to fight me. Your store is ALWAYS a mess. The associates are ALWAYS yelling at someone or swearing at each other. One male (maybe a manager) is always outside with a bunch of people loitering and smoking weed. The floors are a mess, the stockers are always playing loud random music though a speaker and they are just disrespectful when you walk through the door. The ASSOCIATE who started this has rung me out before and I have given her my shopping bags AFTER I finished shopping previously and NEVER said anything to me before.

I applied for the asm position at store number 06623. I was told I had a no rehire on my record I worked for dollar tree 15 years ago. Family dollar should of erased this record after 8 years. Ive been trying to contact someone to resolve this issue but I keep getting stone walled. I applied on 09/13/2022. Ive called the manager cant get ahold of the district manager cant reach human resources.

My wife was asked to exit the store by a very pugnacious associate whom identified herself as the manager (Nicole). When I arrived at the store to inquire why my wife was asked to leave she lied and stated that our service dog tried to bite an associate. Our docile dog barked when an associate turned the corner at a fast pace, the shih tzu alerted my wife per his training. I also asked why whe told my wife that our dog had on the wrong color collar, she answered which I have a recording of: " I made a mistake." The mistake was calling my wife a liar and threatening her with arrest if she did not leave with and I quote, "stupid dog. My wife left her cart of items and departed the store accordingly.

I recently did a background check and it went through confirmed. I have nothing illegal in my check. Never been arrested or in court and still waiting on my job offer email to confirm and get started and now I could lose job because its taking too long so im very upset. I sent in my background check on the 12th to brassring company which should have been wasy to review since ive never had legal and a couple days later I was suppossed to get another email with a formal job offer including hours and wage which I then had to approve but its now the 19th and still have not gotten 2nd email which may cost me getting the job at family dollar because I need that step to continue with the hiring process.

The manager is very rude and disrespectful, but workers are very friendly. I almost needed to beg the manager to look at a wrong price post and she took it all very defensively as if I was a liar. Pointed to the price listed and that on the receipt and she says I do not have my glasses so cannot see it, in front of her! I am 70 and could see it clearly. She quoted some ridiculous price. The I overheard her to one of the associates about my complaint as if again I was a liar about having bought several other cakes when I in fact did! I am not a thief nor a liar especially when we are talking about a mere maybe dollar each. The product she, a number of times states they just opened that section a week ago when I know it has been at least several weeks. I purchased the items at least three times. I only had a receipt for the last, so she refunded it once again with some attitude doing it. When I went to pay after shopping, I asked where the product is that they held and says rudely I put it back! Ok then tells me to go get another. The price difference was maybe a dollar, and I can easily afford it but the rude behavior I cannot. I am a 70-year-old combat disabled soldier of 32 years in the military as well as retire field grade officer with two PHDs and to be treated by such as she is a disgrace to your business.

I placed an order for one case of hairspray and bever received the order. I was refunded my money and told to replace the order. I ordered again on Aug. 24th and received emails stating my order was ready for pickup. I called the store and the manager, or nobody has any knowledge of my order. I was told to call back the next Thursday when their truck arrives. I called and no manager is available I have left messages with no return calls. Very unprofessional service and Nobody knows where my order is or if I will even receive it as they DO NOT know how to track anything. Very incompetent service and very unprofessional.

What is going on with Family dollar in Cameron WV The store website says it closes at 10 pm and when you go to the store after 9pm it already closed if it closes at 9 pm you need to change your website. The sore itself is dirty ,boxes setting everywhere, and the shelves are not be stocked like before . In the last few months this store has been going downhill dramatically. Employees are always outside smoking and not doing doing there job are you paying them to smoke and not stock your store . A very unhappy customer.

I was trying to return dog food I bought it on 9 03 22 of this month.I try to return it on 9 14 22 I have my receipt Doris told me I could not return it I told her about the 30 day policy she said no store address 5660 w Roosevelt rd there nu.ber [protected]

It’s the family Dollar on North Carrier in Grand Prairie, Texas, this is the third time this cashier is rude. I went in there today pick up what I needed she came to the cash register I just said hi how’s your day nothing she wouldn’t even look at me. I’ve went in there 2 months ago and she was standing at the register yelling that if other damn customer came up to her and ask her a question she was going to lose it. She will not speak or make eye contact, but will stand there and talk about customers with other Family Dollar employees. I’ve tried to use my phone number before for my coupons and she’s already rang me up and said to another employee I guess she didn’t hear me I told her ( me) how much it is.

#3612 I felt uncomfortable within 3 days of working there i started to notice the difference on how i was treated differently than the other employees i was constantly bullied talked down to and treated very unfairly by the manager bonnie she would talk about me to the other employees and nothing was done about it after i left & said something to the hiring manager

Just got out from working the night shift so I decided to stop at family dollar on 1227 webster ave Bronx NY to buy a bottle water the person in front ask me with an attitude to leave my personal bag at the front I have my food, money and other personal thing in my bag so I told them no and why... After walking in the store the manager came up to me with a rage and told me with an unprofessional attitude that I should leave the store guess what I left not shopping here anymore...I got my water at the corner store... The workers definitely don't have proper customer service it's a shame. Not every body are thief and if you treat everyone like that then you would lose customers.