Responses

  • My
    MysticSaga Oct 03, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I am not happy with Candy Crush Saga. I am playing this game because my friends does. After reaching Level 147 for many weeks, NOTHING has accomplished. I paid some money to see if small buck would get me out of this level. They are eating my money!!! I still am stuck at this level with what success? I am about to lose my interest in this game since why, why are you keeping the game players, like this friendly game, glued to the computer to break the level 147 over and over for many days and weeks with no lucks. Don't you think it's funny? We have many tasks to do around the house, we have the family to take care of. It would make sense to finially break the level after a few attempts. But like this being brainwashed or addicted is not an American way to play this friendly-family type game. I expected you to give me my money back ! This is getting no where. Show a respect for avid-players after trying many attempts and still not get it. We should do something to make Candy Crush Saga to remiburse us for our time loss --- I am on verge to give it up. Not worth my time if they don't care.

    0 Votes
  • Te
    Terriebaby Sep 25, 2013

    Since The New Change That It Went To Gold Bars..I Was Playing A Level, And I Just Needed One More..So I Bought A Gold Piece For 9..I Hit The Button And Nothing Happened.. I Hit Continue And They Took Another 9 Out...Could You Please Give Me Back My Credits..I'm A Loyal Player. I'm On Level 168..Thank You...

    0 Votes
  • Vi
    vickie j Sep 25, 2013

    I have beat level 132 2 times and it will not level me up. Please help out with this. Thank you.

    0 Votes
  • Vi
    vickie j Sep 25, 2013

    In on level 132, I have beat the level 2 times, but it will not let me move on to the next level. PLEASE help with this problem it is very frustrating. Thank you.

    0 Votes
  • Be
    beverley caaaarpenter Sep 22, 2013
    This comment was posted by
    a verified customer
    Verified customer

    please use my email or call me to get this matter straight soon as possible.

    0 Votes
  • Be
    beverley caaaarpenter Sep 22, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Hello this is Beverley Carpenter,
    This is my second complaint, I never heard from anyone the first time so I'm filing again for the last time till I turn it over to my attorney. Someone used my debit card and used $126.89 in credits. It was not authorized by me, therefore I want my money put back on my debit card.

    0 Votes
  • Do
    Donna fountaine Sep 17, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I have lost my points I was 145 up there, lost that, now I am doing it all over again up to 35, got rid of the Kelly's 4times and never. Sent me ahead, what is going on with losing where you are in the game.

    0 Votes
  • Ap
    apee Sep 17, 2013

    I am stuck for days now and don't care how close you go to winning you fail it sucks the game is not nice unless you can pass your levels and i am going to stop playing like a lot of others you people that make this game must let it be fun at all times it has becoming boring each day you wake is the same thing you playing its dam boring

    0 Votes
  • Nu
    Nursecathy123cat Sep 08, 2013
    This comment was posted by
    a verified customer
    Verified customer

    When my FB friends send me a ticket to the next level, I accept them. Then the tickets disappear! I have had to buy tickets to the next level 3 times now, even when free ones had been sent. That's it. No more Candy Crush.

    0 Votes
  • Be
    Beth1234567 Aug 20, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I paid dearly to get past 132. Please do not play this game ! RIP Off !

    0 Votes
  • Sa
    samiamdiva Aug 19, 2013

    PLEASE FIX LEVEL 391...YOU HAVE TO COMPLETE THE TASK AND I'VE DONE IT LIKE 10 TIMES ON MY MOBILE BUT YOU CAN'T SCORE 240000 BY DOING SO...YOU HAVE THE LEVEL SCORE TO HIGH TO COMPLETE...FIX THIS PROBLEM SO I CAN FINISH THIS GAME I'VE USED OVER 200 LIVES TRYING TO REACH 240000...

    1 Votes
  • Ki
    Kimbrown Aug 17, 2013

    Hi,
    After going to from level 50 to level 51 it crushes while I'm playing the level and I keep losing lives. Again it happened at level 51. This game kept taking my money and I don't get a chance to play a level as it keeps crushing down. Never had any complaints before and felt this game was gr8 before

    0 Votes
  • Re
    Renee Blair Stump Aug 14, 2013

    For about the third or fourth time this week alone friends give me lives and less than a hour later they are gone. 30 min ago i had over 20 lives friends had sent me since 930 this am . They were all taken but 2. Such a scam!!! Im sure they want me to buy some but it will be a cold day in ---- before I spend another penny and I need someone to tell me who I can file an official complaint with Please

    0 Votes
  • Lo
    Logical Sense Aug 12, 2013

    Try complaining to FB, not on this board, WE are not going to give you your money back, WE are not going to fix your game, go complain to FB.

    0 Votes
  • So
    Softvoice1 Aug 12, 2013
    This comment was posted by
    a verified customer
    Verified customer

    On level 242 I purchased a lollipop hammer and as soon as it appeared, the game froze. How do you contact support for this game?

    0 Votes
  • Ja
    Jarita Lawrence-Burdette Aug 09, 2013

    I received tickets after I passed level 245 but the app on my phone is not syncing with facebook. As well as on facebook it shows that I am still waiting on one ticket to get to the next level but the game is allowing me to play the next boards. Please correct this issue so that I can contiune playing on the app on my phone.

    -1 Votes
  • Jo
    Joyce Akers Aug 07, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I authorized $5.00 to be deducted from my account to purchase chips to play Texas HoldEm which is a Zynga game. I discovered today that 54.10 was deducted from my account on June 1, 2013. Please, I am on a fixed income. I need the difference of $49.10 refunded to my account immediately. I will provide mt account number which I am instructed to do so.

    Joyce E. Akers [protected]

    0 Votes
  • Cu
    Cupidx Aug 03, 2013

    Why does candy crush keep freezing on level 316. I have to end the game and restart candy crush and it takes my lives!!! HELP!!!

    0 Votes
  • Cu
    Cupidx Aug 03, 2013

    I am on level 316 the game freezes and it takes my life wen I have to end the game Help!!!

    0 Votes
  • Ma
    mary ann doyle Jul 21, 2013

    This is the second time writing you, I would like 300.00 at least, it has been more put bak on my visa, you have taken money out and I have won games but my levels in the beginning did not change! I am on leverl 245 and it cannot be done unless more money is spent, this game has had it, If nothing is done I will stop and go back to others. Please move me out of 245 to 246 because you have robbed me of others thanks

    0 Votes
  • Ma
    mary ann brunkard Jul 19, 2013

    I am so sorry I started playing this game, I have spent at least 300.00 getting extra moves etc, in the beginning fish started moving, finished at least 5 levels and never got credit for them! I am on level 245 and sorry not going to finish this because if you don't buy more moves etc you can not do this. since I have spent all this money I would like you to move me past this 245 level and give me back some credit I spent. I also last night I had 20 free moves, when I went back I had 5, never used the others. If this is not fixed will not play any longer, thanks! [email protected]

    0 Votes
  • El
    elaine h 1963 Jul 15, 2013

    i am sick of the game keep on saying error and taking all my lives please can you sort this and give me back lives i have lost

    0 Votes
  • Bo
    Boo2012 Jul 12, 2013

    I have been playing for sometime now ...your game is awesome but there are glitches in it which is very frustrating to those playing your game ...I had 209 loves I have collected and they went down to 107in one day and I had not even used them and now they were down to 99 and after playing my level they went to 33then now I have none !!! You have to know how crazy tha makes us a avid game players please please fix this glitch ...it is agrivating .i would really like it if you guys where ever you are could be so kind as to replace my lives ! Thanks you !

    0 Votes
  • Mi
    Mitty 1964 Jul 09, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I keep losing my lives that have been gifted first I had 70 lives and they all went Then I managed to save up 36 on two occasions and lot them all again.
    Friends gift them and I save them for levels I get stuck on getting really fed up with his.

    0 Votes
  • Tr
    Tracey Gilbey Jul 08, 2013

    It would be nice to actually get 5 lives, but we only get 4

    0 Votes
  • Do
    Dot Holley Jul 07, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I would like to no why you keep taking my free lives these are lives that are sent to me by my Facebook friends and they keep disappearing twice now I have got over 200 lives they they have gone now I get to around 12 and again they disappear you tell me why . Is this because I don't buy them ? I love candy crush but this is really starting to turn me off the game it is happening to so of my friend WHY ?

    0 Votes
  • Si
    Sieras2003 Jul 06, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I had same today 30 lives gone.can someone explain.thanks

    0 Votes
  • De
    deanna8225 Jul 06, 2013

    I have the same issue with losing lives that I have saved up. This is such a ripoff, even when you don't spend any money on it. I really lie playing the game but there has been multiple times that I have had a lot of lives saved up and lost them all.

    0 Votes
  • Be
    Bep51 Jul 05, 2013
    This comment was posted by
    a verified customer
    Verified customer

    My user name is bep51. I was saving up my life because I was going on vacation and on June 27th all my life's disappeared. I had 360 life when that happen and now it continue to happen. I would like to know what is going on and can you give me my life back. This situation also happened to about 10 of my friends and family. Please correct this issue if you can. Thank you,

    0 Votes
  • Lo
    Louis1970 Jul 05, 2013

    I stop sending my friends requests. Since then i have been stuck on the same level for 2 week. This game is a scam and a cheat.

    0 Votes
  • Ma
    Mary10455 Jul 03, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Twice this week the lives and extra moves that friends sent disappeared. One day I had 11 and I just had 21 that just vanished. What is going on!

    0 Votes
  • Kb
    KB_1382 Jul 03, 2013

    I would like to know why some level are beyond ridiculous to beat!? Both me and a friend are stuck on Level 347 and it is just impossible. She has been stuck for days now and I don't see how I will ever get past it. You need to make some sort of booster that friends can give you, accumulate a certain amount and helps you get past these stupid-hard levels. If you want to keep this as interesting and keep me playing then I think you should think about how hard you make it to win these levels. On a side note, we are obviously pretty good at this game and for us to be stuck like this makes me think that it is almost purposeful on your part to keep it so hard, so people buy those boosters and then get ripped off!
    Also on my PC the friend given lives disappear when you accept them if you have a full 5, now that is just unfair! If you play on the phone app you can keep them and save for later. You need to fix this issue so you can use as you choose.

    0 Votes
  • Ja
    Janadd Jul 02, 2013
    This comment was posted by
    a verified customer
    Verified customer

    In the last 24 hours I have had 23 charges for Candy crush applied to my account. I only authorised 1 of these. I did not ask for them- nor did I ok them. Hs anyone else had a similar problem? They amount to about £40.00. Have emailed king and am awaiting a response

    0 Votes
  • Mi
    Michelle Oxford Jun 29, 2013

    I had 80 lives in my inbox and they all disappeared, and this has now happened to me twice. This needs fixing

    0 Votes
  • Jo
    Joy Joreid Jun 29, 2013
    This comment was posted by
    a verified customer
    Verified customer

    HELP! Yesterday I tried to get 115 credits for $20. I was not receiving them in my game, so I tried again and again! 4 times to be exact! Today the bank called. All 4 went thru! But Yesterday I had NO points on my game! So I had no idea any went thru! I ONLY wanted $20 worth! Please back off the other 3. PLEASE. Just don't have that kind of money to pay! PLEASE PLEASE PLEASE.

    [email protected]

    0 Votes
  • Ja
    Jacq2013 Jun 27, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I am just wondering, why is my level 316 jammed halfway through the game? Most of the time I still have 20+ moves left, but the whole things just got stucked, and there's no response to any movement. Please, can u fix it? Thanks.

    0 Votes
  • Ta
    Tabmack Jun 27, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I had 145 gifts from friends that I have been saving to use when I need them and today they disappeared!! What happened to all my lives? How do I get them back?

    0 Votes
  • Yo
    yousry Jun 26, 2013

    I can not use my Bars which I purchased ???????????????????????

    0 Votes
  • Pe
    Peacegirlgreen Jun 25, 2013

    O my iPad I pay for the lives and than go to play and it freezes up and goes back to where I pick the game. It keeps doing it and I keep paying and than I lose lives. I think it sux I can't get these lives or play when I paid. I want my lives!

    0 Votes
  • Sa
    sally. laird.12 Jun 23, 2013

    I have tried getting the "free 100 lives/50 lives/200 lives" and it has NEVER worked. I follow all the instructions on numerous occasions, step-by-step, and nothing. I posted the problem to my timeline to see if I was the only one, and I am not. SO, what is being done, if anything, to stop the problem??? I and my friends are surely not the only people having the problem. You can contact me at my e-mail, [email protected] when you come up with an answer, and if I don't hear from you, I'll contact who I need to.

    0 Votes

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