Responses

  • Ge
    Gemmstar Mar 28, 2013

    Why has candy crush log me out of my facebook account on my phone? I now cant recieve any tickets or lives from 'friends' who play this game on facebook. It keeps telling me i cant connect to the kingdom. It was fine until two days ago. Please respond

    0 Votes
  • De
    DebiC Mar 27, 2013

    I keep requesting for and getting tickets to move on. Once I get them and click on them to use, nothing happens. I've lost 4 or 5 tickets so far. HOWEVER, if I purchase a ticket for $.99, that always works. Would you like to explain?

    -1 Votes
  • Ch
    charles pusakulich Mar 26, 2013

    WHY DID FACE BOOK CHARGE ME $2.10 FOR SERVICE PROVIDERS ON MONEY CARD ON 03/24/03 MY E MAIL IS [email protected]

    0 Votes
  • Fe
    Fed-Up-with-candycrush Mar 24, 2013
    This comment was posted by
    a verified customer
    Verified customer

    What happens to all my lives that I get gifted because they do not go in my lives counter, I'm really getting fed up playing have lost over 30 lives, friends gift them to me and I never see them!!! Sort this out ASAP.

    -1 Votes
  • Ha
    Hannah Robinson Mar 23, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I was on level 35-40 and it brought all the way back to level 25 and I refuse to play all those levels again so I need y'all to fix this problem

    -2 Votes
  • Jo
    Joan Derblich Feb 19, 2013
    This comment was posted by
    a verified customer
    Verified customer

    The same thing happened to me! They are very stingy with their information re the actual cost of charms, etc. What's up with that?

    -1 Votes
  • He
    Heather Ratliff Feb 16, 2013

    They can call me and tell me what they are doing about the situation. It turns out that my 14 year old son was the one who made the charges that I did not. I am going to sue them for this. 14 year old kids are not allowed to use debit cards and it was clearly used on his account so that he can play games and stuff. His age is clearly on his account. I don't mind paying my charges but they have no right to due business with a 14 year old. 14 year old kids don't know how a debit or credit card works. They don't know that by giving a debit or credit card they are actually giving money. Facebook likes to prey on unsuspecting children.

    0 Votes
  • He
    Heather Ratliff Feb 16, 2013

    I have been charged by Facebook multiple times on my debit card I did not authorize all these charges I want my money back. I will be contacting the BBB about this. I can't getanyone on the phone to help me. My number is [protected] someone needs to contact me and refund my money.

    0 Votes
  • Bo
    BONNIE WILLIAMS Feb 15, 2013

    tHERE WAS A 9.99 CHARGE PUT ON MY CARD, I DID NOT MAKE A PURCHAS FOR 9.00, ON THE 14 OF FEBURARY 2013, I NEED MY MONEY RETURNED TO MY ACOUNT

    0 Votes
  • Ca
    Carol2 Feb 12, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Hi, I purchased one of the three charms, but I can t see it on my map near my boosters, so plz if someone can help me to get, coz already I paid for it from my account .thx

    -1 Votes
  • Do
    dougl63 Feb 04, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Solitaire Blitz needs major attention. It says you have so much to buy boosts with so I proceed to get what I want and it then pops up saying I don't have enough silver, which I did. Then proceeds to not going anywhere while taking away lives and silver when I never got to play. It is so aggravating. Please check this as it is one of my favorite games and miss it.
    Thanks everyone,
    Laurie

    0 Votes
  • De
    Debra Northard Jan 31, 2013

    I KEEP GETTING AN ERROR 1007 MESSAGE AND IT TOOK AWAY ALL 5 OF MY CHANCES. PLEASE FIX ASAP AND GIVE ME BACK MY CHANCES.

    -3 Votes
  • **SuperMan** Jan 28, 2013
    This comment was posted by
    a verified customer
    Verified customer

    You folks will never learn! Stop using Facebook and stop giving your credit card information to internet companies, plain and simple. Kiss your money good-bye on those transactions... those are a done deal. Now you need to cancel that particular card and have another one issued. Learn from your mistakes and stop giving your valuable information to financial robots.

    -2 Votes
  • Te
    teddygirl1 Jan 17, 2013
    This comment was posted by
    a verified customer
    Verified customer

    ON 1/15/13 @8.55PM A CHARGE OF $14.99 WAS ON MY CREDIT CARD CAN YOU TELL ME WHAT IT IS

    0 Votes
  • An
    angry gir Dec 25, 2012

    i'm soooooooo PISSED OFF!!! that i can't add a new account with that stuck up ### place called facebook i'm tryly thinking never going back there till they're problems are FIXED.

    0 Votes
  • CPNexus Dec 02, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I suggest you contact your credit card company and file a fraud report, and contact Facebook's customer service to report the problem.

    0 Votes
  • Ja
    jackie rodenmacher Dec 02, 2012
    This comment was posted by
    a verified customer
    Verified customer

    my card was stolen and there was $100 takin off my card for a game...this was done on Nov 3oth...can u please help me on this matter...tyvm jackie

    0 Votes
  • Th
    The Ogre Nov 30, 2012

    What does unarthrized mean?

    0 Votes
  • Je
    jesse orwin Nov 30, 2012
    This comment was posted by
    a verified customer
    Verified customer

    i was charged 66 dollars and i did not approve it i need it taken care of asap my number is [protected]. i am not giving my credit card number on it i give it to u when u call

    0 Votes
  • Uj
    UJ3 Nov 28, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I HAVE HAD TO CHANGE MY PASSWORD TWICE IN LESS THAN A YEAR ON FACEBOOK'S WEBSITE.
    ALOT OF OTHER PEOPLE HAVE BEEN HACKED ON FACEBOOK AS WELL EVERY SINCE FACEBOOK HAS WENT PUBLIC WITH THE STOCK IT HAS GOT A LOT MORE VIRUSES AND I AM FED UP WITH IT. YOU ARE SUPPOSED TO BE ABLE TO GO ONTO A PUBLIC WEBSITE WITHOUT GETTING VIRUSES.

    0 Votes
  • Cr
    CreekpaddIer Nov 25, 2012

    Agrees with Tasha, this is your job as a parent to pay your child's bill. Pay off the bill and make your daughter give you money back by doing extra chores or finding a job. There are many jobs she can do, shovel driveways, wash cars, mow lawns. See if any neighbors need jobs done. But don't allow her to be alone with adults she does not know.

    0 Votes
  • Ro
    Robin R. Martin Nov 25, 2012

    Update, just found out my 12 year old daughter took my credit card out of my purse and made the purchases and then put my credit card back. Since she is under the legal age to be on Facebook (13) if the money is not refunded within 48 hours I will take you to court.

    0 Votes
  • Ro
    Robin R. Martin Nov 25, 2012

    11-25-12 was charged three times $50 from facebook, and was unathurized, want my money back and overdraft charges removed!

    0 Votes
  • Ga
    Gary Rice Nov 18, 2012
    This comment was posted by
    a verified customer
    Verified customer

    1. did not get my horse shoes on 11/14/12 receipt #D3EVQ35NX2 suppose to get 465 got them than they disapeared, I didnt use them.
    2. paid 19.99 for VIP membership and they charged me but I am not a VIP member now. I was up to level 227 and now am back to level 200.
    3. also was suppose to get 450 horse shoes for Netflix. called netflix they said they would get it straight with facebook. They have charged me still no horse shoes

    0 Votes
  • Te
    Teresa Scott Nov 16, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Purchased game points for $40.00 dollars did not get the points but my creditcard was charged.

    0 Votes
  • Lm
    L Miceli Nov 11, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Someone is sending e-mails to my Facebook friends as if they had come from me. They actually come from this address: [email protected]
    It seems this person hacked into my Facebook info somehow. I don't know how, as I thought I had my page set to be seen only by friends. Now I've set it so only I can see my Friends list. But the damage is already done, apparently. How do I stop this person?

    0 Votes
  • Et
    ethel murray Nov 07, 2012

    Facebook took 30 dollars off my card but give me credit for 10 now do i get my credit back

    0 Votes
  • Mi
    mikenlynn Nov 05, 2012

    On Friday November 2, 2012, I had made a purchase with my debit card on one of your facebook game, double down casino for some chips. 750, 000... for $8.00, they decined my credit card transaction but had double charged me for a total of $17.00 and never gave me my chips. i need someone to please contact me to resovle this ASAP. My names Mike Silva [protected]

    0 Votes
  • Te
    Teri Martin Oct 06, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I ordered some coins to be billed to my cell phone before i realised i had changed to an android phone that it wouldnt take the charge.Thet sent message code and i never used it because it coudnt be charged. They charged my credit card anyway and i never got the coins. The charge was for the second amount charged to me cell phone that came out ofmy checking account,

    0 Votes
  • De
    dee jackson Oct 05, 2012

    how can I get my money back on my debit card

    0 Votes
  • Do
    Dorothy DANIELS Oct 01, 2012

    I did not authorize the facebook, com credit to take $100.00 out of my Debit account on 9/27/2012 at 7:28 pm. I don't know what the money was taken out for, I am a senior and on a fixed income. the money that was taken was for my bills. Please put my money back into my account.. thanking you in advance for your help.

    0 Votes
  • Lu
    LUKEMAN01 Sep 25, 2012

    but i <3 mafia warz, its teh bestest game evr, way better than COD!!! :(

    0 Votes
  • Mr
    Mrsomeking Sep 25, 2012

    Facebook games are too addictive, I was addicted to Farmville for several months and ended up going to Farmville rehab.

    0 Votes
  • Pr
    projas817 Sep 25, 2012

    I been playing games on face book. I only orderd two things on one of the games. Now every time I play a game it asks if I want to order the thing that would get me through t6he next level I said no. But it is chargeing me for those games. Face book has also caused me alot of over drafts on my account. I fill that they owe me all this money back including the over drafts. Icontacted my bank about this situation. thaks patricia rojas

    0 Votes
  • Di
    dia3766 Sep 22, 2012

    not facebook's fault if your settings are not right, or you have your password too easy to guess

    1 Votes
  • Kr
    krispix318 Sep 22, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Changing your password would be a good first move. You can also adjust your privacy settings so that you'll be texted and/or e-mailed when someone logs into your facebook with a device you haven't authorized.

    1 Votes
  • 19
    19glorybe Sep 21, 2012
    This comment was posted by
    a verified customer
    Verified customer

    On facebook someone is getting into my account as their are times logged in that I have not been on my computer.

    0 Votes
  • Ki
    Kion brooks Sep 20, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I Was charged 125.00 dollars on my credit card Which I never authorized, and at the time it happened I was at work. please call me so I can resolve this issue.

    0 Votes
  • Cc
    ccowan Sep 13, 2012

    My complaint is that threw the game car town a link is there for Netfix. Unknown to us is that we chose to subscribe for a free one month trial of Netflix and with that application it gave facebook access to our credit card. This is misleading and has since cost me 178.78 in charges that are not authorized. I want a solution this problem is what I'm seeking and will not let it slide till this is cleared from my account.

    0 Votes
  • Na
    nadege honore Sep 04, 2012
    This comment was posted by
    a verified customer
    Verified customer

    My credit card was charged over 15 times for things that i know nothing about so i would to get all my money back please

    0 Votes

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