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4.3 23 Reviews 1392 Complaints
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Facebook Complaints 1392

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K
10:41 pm EDT

Facebook took our 17,959.97 deposit never returned

We entered into a contract for Landscaping/ Fencing August 2018. Paid them the deposit so they could buy the materials. Neither the owner or the operational manager returned. We received notification by the Operational Manager the company was going bankrupt and we would receive our deposit back the following Thursday, This was two months ago and still no contact. After research, BC Government stated many other NON PAYMENTS attached to this company. Scary thing is they are still operating in the Kelowna area. Beware.

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A
1:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook looking for help from customer services

I requested a simple name change for my business page over a month ago. It fits perfectly within their guidelines and the lead time is supposed to be 3 days but i get nothing, not even a notification. I report it every day and receive a response from a robot thanking me for my feedback or my patience. I resubmit the request every four days along with posting my experience to the FB community. If I am lucky enough to get a response from their community all they do is tell me I should report it, even though I make it very clear in my post that I am reporting it every day. I have now resorted to shifting more focus to Twitter and submitting my experience with review sites like this, partly in the vein hope someone can help and partly out of frustration and anger with the faceless corporate operation of FB. The change was simple with all their competition and I even got human support from their competition when I needed it. Over a month now and this is business critical as its to do with the rebranding of my business. I have used FB as my primary social media channel for over three years and have nearly 10, 000 followers so I am a cash cow for them and their advertisers but they think I am stupid enough to not realise they are making money out of me and showing me no appreciation

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C
12:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook facebook

I am thoroughly frustrated at this point trying to reach a person/site to get information as to how to proceed.
PLEASE HELP!
Twice this month while I was ON my phone BOTH times, I get a notification that my phone number was changed on my facebook account. I immediately took measures to fix it & put my original number back on my account. Please tell me what this means & how to fix it from happening again. I am afraid next time I wont be as timely & someone will steal my facebook. I changed my password the first time also. The notification claims the other person had my number valid. Here is the false number it was changed to on October 8, 2018.
[protected]. PLEASE ADVISE
The second false change number came in last night 10/28/2018 again I put it back to original number.
After that I believe three more times today it's been changed again... every single time the phone has been in my hand!
Please help with this issue.
I also found a feedback or complaint number before this one & when I finished describing my issue (above) I was sent to a place that was going to charge me $47
Please advise.
In closing it sure would be extremely helpful if there was a safe place to reach facebook for these IMPORTANT issues as I have spent the last 9 hours getting to this spot right here. Look forward to hearing from a real live person. Thanks

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S
6:11 am EDT

Facebook facebook two step authentication

I can't get onto my Facebook page. I changed my password. Sent my ID. I am Not getting the text messages. Did my phone number get deleted? Please send my tw3 step verification so I can log in. My phone number is [protected]. I didn't try to log in 18 times in one day and it said I did. I changed my password. Thank you.
Sheri Tellone

I need to get this fix ed as soon as possible

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C
2:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook My account

I've had the same account for 11 years and facebook shuts it down by saying there's suspicion activity. Then when I change my password and do all necessary steps, it says "something went wrong. We are working to get it fixed," which is the same message it has been displaying for months now! Ughhhhhhh I hate that facebook doesn't offer customer service either!? What a pain!

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P
6:27 am EDT

Facebook gameroom

Hello, u

Facebook gameroom deactivated my account in Star Trek: Alien Domain. I play on server Enara Prime and my character I.D. is Jazz. I received notice saying I refuted payments therefore they will not let me into the game account. I NEVER refuted ANY payments in and/or for this game account. Facebook gameroom is continually deactivating my account without first contacting me on any issue. I repeatedly fill out a form that continues to show up on my page for them and they remain steadfast on not contacting me back or emailing me. My boyfriend and I have spent thousands of dollars in this game and everyday minute and day they block me out I am losing items for this fleet I have created in this account. I would very much like my account reopened, receiving compensation for the items lost due to this misunderstanding. Please look into this situation and change your policies concerning deactivations and begin contacting players before blocking these type of accounts.

Thank you for your time and attention,

Patti Shearer
(Jazz)

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Update by Patti Shearer
Oct 12, 2018 6:29 am EDT

Quit turning off accounts for things the owner of the account did NOT do and begin contacting the owner, of said account, before taking such actions!

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V
1:27 pm EDT

Facebook facebook is a scam

Facebook is choosing favorites. I have an unusual name from India. When I search my name on the internet a little dark skinned indian girl shows up under my name on facebook and my profile does not.
I am half indian and I have lighter skin.
Facebook is purposefully hiding my profile. Facebook will not even list my name on its list of similar names on the internet search of my name.

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D
8:56 am EDT

Facebook facebook lottery

Gillermo Hernandez, Fb. Promotion Manger says I have won $5000.000.00 through the Fb. Lottery. He was emailed me, and texted me on my cell phone, with his phone number [protected] I have called back and even talked to him. I can pay to have my winnings sent to me, or come to the main Office in LA., CA to pick up my winnings? Can you help me? And is this true? I have not been able to talk to no one about this. What do I do?

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Z
9:32 am EDT

Facebook I am writing to you from dunia a financial institute in uae.

We have recently noticed that a user on Facebook by the name of Chris de bruin has been posing as our CEO and offering people loans (https://www.facebook.com/profile.php?id=100015363820406).

Have also attached a screen shot of the conversation he had with me on Facebook.

As proof of our actual CEO please click on this link which is our official website and you will see that he is a different person (https://www.dunia.ae/management_team).

While we have already reported this on the Facebook page we would request you to look into this on an urgent basis as we are a Financial organization and are at risk of spoiling our name if he cons people out of their money.

Appreciate your prompt assistance on the above.

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M
9:32 pm EDT

Facebook customer service

I just created a facebook account today for the first time ever. Facebook disable my account twice, in less than 1 hour. I have not done anything but add some family pictures and search for two other family members so that I can add them as friends. Facebook's reason for disabling my account was to review a photo of me and to protect my security. Frustrating me is not protecting my security or helping me in any way. This is my first experience with facebook and it is terrible. I do not regret staying away from this website since it was created, at all. I wish I did not create the account and am seriously thinking about deleting the account permanently. I am not a patient person and can't deal with pointless roadblocks. I was excited to create the account today but I currently hate facebook. I really think I'm going to delete my account. Also, it is ridiculous that there is no way to contact facebook. What kind of business does not offer a service to help there customers?

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L
9:01 pm EDT

Facebook facebook incorrectly banning me

My post got reported and was removed as violation of community standards. However, facebook apologized for the mistake as my post did not really violate anything. They put my post back and gave me my rights back. It seemed that the post got reported again, and for no reason or anything, they banned me again. This is a ciolation of my rights. I am seeking assistance to retrieve my post and get my Facebook rights back. Please help. Thanks!

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Chris1977
US
Oct 04, 2018 11:47 pm EDT

What might seem ok to you might be offensive to somebody else. Not everybody thinks alike.

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R
6:53 am EDT

Facebook my account was hacked! it says sorry, something went wrong. we're working on getting this fixed as soon as we can.

my account was hacked can you please fix it
its [protected]@gmail.com i use that in my facebook account

hope you'l will help me for my problem!

thank you facebook team
give me call back or email at [protected]@gmail.com

Im trying to open my account since september 03, 2018 it's been 1 month it is possible to open my account I've been using my account for almost 11years 😞😞😞
It's important to me because i manage my account their.
Thanks 🙏

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C
cupcakeqt
Lake Forest, US
Oct 10, 2018 3:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The same exact thing has happened to me.

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J
3:44 pm EDT

Facebook your story / messenger

I sent a photo to a friend on messenger. About an hour later I was horrified to learn that people on Facebook had seen it via 'your story'. I have nothing to hide but I thought messenger was a private communication channel to connect with Facebook friends?! I did not (and have not knowingly) used the 'your story' facility!
I need to be reassured that anything I send via messenger will not go public.
The link to disable 'your story' does not work!
I'd appreciate your comments on this matter as I feel it is a gross invasion of privacy.

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M
4:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook my account suddenly has an unauthorized attempted access and...

first my name is mrs sarah helen lee my yahoo is [protected]@yahoo.com and my phone number is [protected]. I was using my account all morning and suddenly a message popped up saying my account was locked while I was using it. it asked if this unidentified entity from California had accessed my account..how could they access it if I was using it..Now I want my account fixed asap..tried to redue the password but had forgotten the original when I tried to fix it nothing I was instructed to do worked..so someone fix this mess..it should not of been accessible when I was using it in the first place. I am using this account to look for a home..

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R
3:03 pm EDT

Facebook real estate services

On April 29, 2017, I contacted Access 1 Properties to find an investor to partner on a property I had under contract. I was referred to Verdant Homes Financial Solutions where my deal was stolen. We had a signed agreement for a 60/40 split I would handle the project management on this deal and Verdant Homes would provide the financing. These companies partnered up to swindle me out of my deal. I was told if I didn't let Verdant Homes take over my deal they would wait until my contract expired and purchase the property without me and I would lose my earnest money deposit. Instead of assistance, I was cut out of the deal my EMD was returned I was given a small finders fee and Verdant Homes Financial Solution walked away with the full profit of about $90, 000.00. I was scammed out of my portion of the profit and my deal. To verify check their website the property address is 6768 Real Princess Lane, Gwynn Oak, MD

http://www.verdanthomes.com/home-rehabilitation-gallery/

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A
8:36 am EDT

Facebook "cat not received after payment"

On June 5, 2018 I email money transferred $2750 ($2500 for cat and $250 for flight) to Kathy Laroche of Sherakan Bengal for payment of a Bengal cat. The cat was to be shipped via plane from Montreal to Toronto on June 19, 2018. June 16, 2018 was when I was contacted by Kathy Laroche about the cat's health complications. She was unable to ship the cat and told me that if I was unable to drive and pick up the cat, that I would be fully reimbursed. I attempted to make arrangements with Kathy to meet and pick up the cat in Montreal. That day came and went with no contact from Kathy about where and when to meet. Kathy paid me $1000 on June 27, 2018 and told me she would refund the remainder the following week. July 11, 2018 she sent $740. It is now September 22, 2018 and I have still not received the remaining $1010 from Kathy. I've received excuse after excuse as to why she can't send the money and have been told over and over again that she will pay me the following week. She is continually putting off refunding me. This is no way to do business. The customer should never have to wait months for reimbursement, especially for a product they never received. Please do your research before buying a cat from this business. If you come across this complaint and require any additional information, please feel free to contact me for more information.

***Do your research!*** I wish I had read a little more about Kathy and her business Sherakan Bengal prior to this transaction. I am now out $1010 because of it.

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Lee2000
Montreal, CA
Feb 09, 2021 4:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

She is a big scammers contact me bissetzakaria@gmail.com to exchsnge info i will porsuit her.

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D
12:55 am EDT

Facebook sm hypermarket clark customer service

To Whom It may concern:

I am a PWD regular customer of SM Clark. I think most of the staff knows me because this is my second home. I dine, I shop, I stroll around.

I do my groceries at the Hypermarket. Since I am a PWD, I use to leave my groceries at the package counter together with the package number, and would just tell them that my daughter will pick it up after her work. Then, the time comes that the package counter boy doesn't want me to leave the number because his superiors ordered him not to do that but suggested to leave with the customer service. For about 2-3 times, I have been doing that, but on Monday, September 17, I have a terrible experience because they kept me waiting for an hour and so,, just for a person whom they told me must approve first so that I may leave the number and that this person is on a break. I even told them that I have an appointment with my doctor. Since I am becoming too late for my doctor's appointment and thinking that I have the number, I am confident that the package will be safe. I decided to tell them that, "bukas na lang ito makukuha." (Next day, my daughter went out late from her work and having heavy rains, I instructed her to get the package on the next day.)

Wednesday, September 19, my daughter claimed the package. She communicated with me, asked for the content and that she has been waiting for a long time. The store was almost closing, she asked me to call her. She told me that she was informed that they are getting all the stuffs that I have already bought from the shelves because they have brought it back on its place. Even my daughter who doesn't actually likes confrontations like this had asked them, why they should do that since this is already considered a personal belonging because it has been paid? They replied, "It's a rule." Finally, they could not give all the items I bought such as the granola, etc. because there was no stocks. They gave my daughter the same number and instructed her that I can just show it to them to get other items from the store. A blessing in disguise, since the store was closing because if not, they might have just asked my daughter to get any item in exchange.

Please take note:
1. I am a PWD sick of multiple Sclerosis but was treated this way that even with the healthy normal person will be stressed out.
2. My energy and effort of doing the chores was just wasted. Not to mention the transportation expense and the time wasted instead of attending to my work and earn money online.
3. I missed my neurologist doctor appointment where I should have gotten a clearance required by my gastroenterologist for an endo-colonoscopy procedure. This would also mean I cannot submit the next day's appointment with my gastroenterologist... and that's what had happened.

I am very furious that I can't help it but to cry in frustrations. This might be nothing for you but this makes me feel abused and had really makes me sick.
Please, will somebody enlighten me? I need your help!

To SM Hypermarket Clark:
Please define customer service. You are the ones who gave me a very hard time instead of helping me. I will not make any effort such as this if I didn't get hurt.
You have to do something about this SM Hypemarket, Clark!

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H
12:31 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook double account by mistake

hy iam sajid tufail my account is unverify and I dont use some day so simple I forget now I need some account and make a new account in neteller.
simply its easly sign in but now I want to deposit but show a erorr massage its massage below.

we have detected a similar account profile in our system. you will be unable to deposit, withdraw or pay with your neteller account until you speak with an agent.

now iam worried beacause I want to use neteller but always shaws a erorr massage. then I close my first account (I want to use second account)
first account g mail is ([protected]@gmail.com
second account g mail is ([protected]@gmail.com
now I want to know that what should i?

[protected]@gmail.com
[protected]@gmail.com

send me mail or contect me
0300.7712326
[protected]

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Update by HELP ME PLZ 007
Sep 25, 2018 9:38 am EDT

my one account is open but two days after is disable what is this

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sajid00000000
PK
Sep 22, 2018 1:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

hy i have trouble with my two accounts its disable together so how i can use one account plz help me

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C
12:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook account creation

My old account was hacked so u created a new one and then it got disabled before I even used it. Then the new one gets shut down for verify identity.

Now I am trans and I am feeling targeted because of that. Since once I I have started the trans formation I have been picked on and shut down alec. As such I was just hacked hella and that why I am trying to make a new account. Now I'm done with this [censored] harrassment i have opened a court case against you for discrimination and harrassment for the inability to open or keep open a Facebook account. I will have my attorney get ahold of u to discuss this.atter further with a news crew filming it for the evening report.

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C
Call the Waaaambulance!
US
Sep 12, 2018 4:18 am EDT

I am laughing AT you. Here's why:

Out of all of the millions, possibly billions of people, that have a Facebook account, they decided to target someone in Lacey frickin Washington, because you are trans? Give me a break! Just verify your account, and move on.

Unless you can prove, without a shadow of a doubt, that FB targeted you specifically, because you are trans, you have no case, and are just wasting the court's time. Get a life. Verify your account and move on.

Tons of people have been asked to verify their accounts on FB. You got hacked... now they want you to verify your account. Where is the discrimination?

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J
7:00 pm EDT

Facebook I am not able to post on my facebook page

I am filling this complaint out a second time, The first one vanished . I was barred from posting on 08/31/2018. There is nothing on the posts that are derogatory or hurtful to any person. I have been on facebook quite a few years and have behaved, with no individuals being harmed. No names of people treated to abuse. I would like to hear why this action happen. Thank you for your attention, I hope to hear soon. Judy Townsend

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Update by Judy Townsend
Sep 09, 2018 7:04 pm EDT

Dated 09/09/ 2018 I was barred on 08/31/2018 and also 09/08/2018. I hope to hear from you and have it resolved. Thank you, again

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Marketplace was posted on Sep 5, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7780 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 14, 2024
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