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4.3 23 Reviews 1392 Complaints
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Facebook Complaints 1392

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3:25 pm EDT
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Facebook improperly suspended

today 21/06/2023 i went to go on facebook and it won,t accept my password. i tried about 4 times then clicked forgot my password,you sent me a 5 figure code which i put in and created another password but you would,nt accept the new password either. i done this about 3 times still no joy then a box comes up i have been suspended and after 180 days i,m out altogether. i,ve done nothing wrong please help, thankyou.

Desired outcome: suspension lifted and back on facebook.

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12:20 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Facebook I am blocked and can not log in

June 19, 2023

A fraudster attempted to take over my Facebook account. Facebook froze my account . I received an email from. Facebook that this had happened. I was glad. I was informed of this by Facebook on Saturday June 17, 2023

Then the email continued "let's get you back on Facebook"

I followed the instructions which included taking a picture of my Driver's License.

Then we came to the final step. I was asked to enter. a different email which I did.

And then we came to the password and here is where there was. a problem. I had to change my password but I had to request a. code before I did.

I had to request a code. I got an email with the code. I had to put the code in a box ands then I got the ok to reset my password.

I can not remember what went wrong but now it was not going to be ok. There was a problem reseting my password. I began to get messages that the password was incorrect and did I forget my password. I had to use the "forget the password" button This happened more than once.

I was having problems with the password.

Then I got messages that I was going too fast or that I had requested a code too many times and try later.

Now I am blocked and can not get into my Facebook account. I do not know how long the block is going to last.

I have gone to the Help Center which is no help at all.

Like others on this site, I have been on Facebook several years. I have over 200 friends. I only communicate with some of these friends on Facebook. I have no other way of getting hold of them any other way than Facebook.

I can not go to my Facebook page but my friends on Facebook can.

Desired outcome: I would like the block lifted. I would like simple instructions on resetting my password and getting into my page.

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Resolved

I was able to get in as of today. As with other times, I attempted to get in. But this time, I was allowed to go through several steps and it worked. I eventually received an email telling me that I was now allowed to enter my account. I am drained from the situation. Facebook needs real live living and breathing humans in tech support and customer service, not just BOTS. I have no idea why I was allowed in finally.

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5:35 pm EDT
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Facebook Blockiing

There is a Facebook group called "Friends of people who like occupy Democrats" that Facebook refuses to give you the option to block. You can block your friend who shares the page or the friend who shared to your friend but you do not get the option to block the page. The memes are are obvious Trump Derangement Syndrome driven and put out hate, miss information and is very distasteful attempts at humor.

Desired outcome: I want the option to block "Friends of people who like occupy Democrats".

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2:17 am EDT

Facebook Facebook support

My Facebook account was hacked in Nov 22. The hacker changed my email, phone number and password. This has been reported to Facebook 40+ times by myself and many friends. I also lost access to a business page when my profile was hacked. Nothing I do will get a response from Facebook. I have provided original details of my account every time I have contacted them and keep going in circles. I was scammed out of money from my bank account and am aware that my friends list is also being targeted by the scammer trying to get money. I cant even shut down this account profile to protect my friends and family. And then I have over 10 years of photos and information on my account I wish to recover. It is sending my crazy trying to get help from Facebook support. There just isnt any. I dont know what to do. I am so disappointed in Facebook.

Desired outcome: I would like access to my account to stop the hacker contacting my friends and family, to retrieve my photos. I want my account back to the way it was before the hacker took over.

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12:40 pm EDT
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Facebook Instagram

Good morning Support Team;

I have contacted you over and over about this and yet my account was deleted unexpectedly. Please help because these are my business accounts that I use from others in other states. Please see email attachments

Email to Facebook: [protected]@yahoo.com which was attached to peace_bl8c and [protected]@gmail.com was attached to peace_bl8c81

These have grown a lot of viewers for me that have helped me gain other resources that have helped me and I am not sure why my verification wasn’t fully reviewed. Please review again because I am lost without my accounts. There have been bots and hackers under my Cam Bobo account and that account I let go and I even sent you guys a follow up without any responses back. Please help me to gain my account because this has to be a mistake. My business number is [protected] and personal is [protected]. I am in my profile pic with my work clothing on and still my account was deleted for no reason. My accounts were also connected to Facebook before you removed it. Whatever you need me to provide I will. Please help me

Desired outcome: I would like both my accounts back because it seems to e they both were hacked and I've created audiences with both

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9:29 pm EDT
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Facebook Earning payout payment not received

I’m seller at Facebook Marketplace since 2020 . And I’m happy to do business to them but starts Jan 17,2021 up to now my problem is not totally resolve because there response to me they unable resolve because no tools . Or is not there job scope and the link giving me was giving me error . No connection. Someone wrong peoples connected to my account from Florida and uk . And their payment or commerce department I don’t trust them to resolve this problem because one of them is involved to this problem. Please any question I’m here and all this report are true

Desired outcome: Refund and cash settlement and I deserved apology for all this happened to my business and to my life .

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Update by Leonardo Castro Jr.
Jun 17, 2023 4:25 am EDT

My problems since Jan 17,2021 up to now . About my earning payout to my Facebook marketplace commerce profile. When I made my first support from them that was month of Feb, 2021 and that time are only 3 transactions was short payout . They told me they was all paid . When I checked my bank. Yes I do . I asked my bank when they received the payment . But 100% no payment . So I came back to tell them that no payment made . But no response from them. But the same month feb. 2021 I received a 2 re-ordered from year 2020 that complete transaction. I asked them when I will ship the re-ordered but no response from them . But feb .18,2021 the 2 re-ordered paid me. The amount $200 . So I told them what is happening to my account . There are a lot more incidents to my account that are totally unacceptable. But everything I ask their help center especially their payment and ads department to help me to resolve my problem . But they unable to resolve my problem because they told me

No tools and not their job scope . I have a lot bad experience getting help . I also I followed their CEO Mark and sent him messages. But no response and they told me I’m violating their Policy to messages to him . But last April 19, 2023 finally heard my case and they made an initial refund of $212 but I have a lot more money owed me .

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2:05 am EDT

Facebook Hacked account needs to be closed.

My daughters account was hacked, she has no access to the account to change it. Someone had gone in and put that my daughter is a prostitute that does oral sex. Please this is damaging her reputation. The Bot help desk does not work in resolving this issues. Please this is causing serious depression and anxiety which could lead to suicide. Please Please delete the account off facebook. The account is of her with her baby in her hands. She created a second account but because that one is still active she is being harassed by people expecting sexual pleasures. It is Madonna Keyser [protected]

Desired outcome: Delete the account that is hacked please. Nothing else on Facebook works to solve this.

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6:59 am EDT

Facebook My account has been hacked!!

My account was hacked back in February of this year, I have tried countless times to try and report it and get it back! The hacker managed to change my email and removed my phone number.. All my pictures of my children are on it which is a big concern and my friends are being messaged and asked for money all the time.

My name has also recently been changed by the hacker.

Please please help as this is very distressing and I keep going round in circles.

Can I not provide ID and have my account recovered ?

robert.griffiths.334491 profile been hacked

Desired outcome: To get my account back or have it deleted

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Katie McPherson
US
Jun 17, 2023 2:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same issue with my art page for about 2months, it got hacked and eventually disabled. Just got back in last week. My colleague recommended this techguy "stedtech11" on Instagram. He's very fast and reliable. You should explain to him

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6:24 am EDT
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Facebook Account Hacked

My Facebook account was hacked on Saturday 3rd June and I went through the process to secure it, but the hacker had changed the email and contact number of my account. I did the whole process and gave my email for the OTP to be sent and it is now Monday the 5th and still no response from facebook. I cannot even find myself on facebook anymore and they have changed the name, etc of my account. Please assist, not sure why facebook takes so long to respond, have I lost my account as it say's that my email is not registered on facebook anymore

Desired outcome: Please can someone give me answers

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Tanessa@2
Houlton, US
Jun 07, 2023 1:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same thing happened to me on June 3rd. I can't access my account. I tried following Facebook help and still nothing. I reported the account, Which I received a e-mail stating that it does not go against their community standards. So what the heck does?

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1:51 am EDT
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Facebook My page got hacked.

My Facebook Page got Hacked and the hacker is using it with their name. I tried everything possible but even Meta couldn't do anything about it. I lost my multiple pages, 15+ years old facebook account and ad account which was associated with multiple pages.

How it started:

On 5th of April 2023 I reported to Facebook Business Support about quality of my leads. I filed this issue because 49 out of 52 leads had no idea they ever filled any form on Facebook. Meta support staff asked consent or permission to view my account and I allowed that.

On 25th of April one of the admins lost access to the page and I thought that was some minor issue or maybe I removed accidentally. So immediately I added that admin back from other admin panel.

On 1st of May 2023, we, all three admins and one editor, lost complete access to our page. I reported this to Support right away. They acknowledged the unusual changes but couldn’t take any strict action.

As a result, on 5th of May, page name was changed to some Vietnamese Language named as “ nhà khung thép dân dụng hà nội “. Hacker also deleted all my page contents.

I was reporting it to Facebook Support almost twice a day but surprisingly nothing was working.

I contacted the new page admins via page chat and the guy who was using it acknowledged he bought it from the hacker. I took screenshot of this conversation and sent to Facebook support team but they didn’t even care about this as well.

The most horrible part is, last week of May, my Facebook account got locked and now I don’t have access to my personal Facebook account as well.

There was active ad running and the page had a level of legacy. (SEO, Festival Posts, Promotional Posts, Updates, Etc Etc). I lost everything.

I have screenshots of almost all the events that happened during this disaster.

I’d like to know if anyone here also have gone through similar issue and if YES, did you get any support from Meta Team?

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10:53 am EDT
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Facebook I would like to return my Facebook account to the state it was in six weeks ago so that I can reset my password, and otherwise secure my account.

My Facebook account was hacked; someone changed the password, as well as the e-mail address. Without either, I cannot log into my account, change the password, or do anything suggested by their "help" pages. Ironically, when you select the "someone changed my e-mail address," they ask you to log in with... wait for it... wait for it... your e-mail address.

For a incredibly large company, with so many opportunities for identity theft, there must be some way to talk or chat with tech support to resolve problems like this.

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11:10 am EDT

Facebook unauthorized charges

several unauthorized charges from facebook on my bank account in last 2 weeks. do not have permission, have not bought anything from facebook

05/30/2023

FACEBK CPP3QRKW62 05/26 PURCHASE Menlo Park CA

View/Edit Debit Card -$75.00

05/30/2023

FACEBK PG7FBP7X62 05/26 PURCHASE Menlo Park CA

View/Edit Debit Card -$66.48

05/26/2023

FACEBK AANPJNBX62 05/26 PURCHASE Menlo Park CA

View/Edit Debit Card -$50.00

05/18/2023

FACEBK S4QZUMFW62 05/18 PURCHASE Menlo Park CA

View/Edit Debit Card -$15.00

05/18/2023

FACEBK 4ZA4UMKX62 05/18 PURCHASE Menlo Park CA

View/Edit Debit Card -$15.00

Desired outcome: better security online

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10:29 pm EDT
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Facebook Account hacked, logging in from Ibadan, Nigeria

I have used the same Facebook account since 2009. My account was hacked and login information was changed on 10/11/2022. The person has messaged numersous friends and family members ask to borrow me pretending to be me. I have had charges on my PayPal account from persons in Nigeria. I have filed ever from in help center seveal times I have sent 14 emails. Several people have reported the person. I am blocked ffrom it, My Instagram account is linked to the account which I still have access to. I have messages of the person try to extort money from me to get back into account and messages that was sent to others asking for money. Scam post have been posted on the account. I am not sure if they ever scammed anyone out of money in my name. The person is still using my account. I am at a loss as what else I can do. I have Years of memories on the account that I can not get back without having access to the account I exported my data from account in July of 2022 but can not access it now with out logging into account. I don;t understand how there is no flags when to account linked are being logged in from 2 different countries. the current email on the account is Outlook email. not mine

I filed a report with IC3, they never got a response sent me email saying they could not do anything else.

Desired outcome: Regain access to account and Lock hacker out and ban his IP address. Microsoft and apple ban Ip address if possible

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4:44 pm EDT
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Facebook Intellectual property

your facebook complaint number is [protected].

The poster on the private facebook page has doctored a image I got from the rights holder originally. I had permission to restore the image and colourize it. I inserted three watermarks with my name on it. The poster removed those watermarks to give the impression they did the work.

I spend a great deal of my own time restoring images and colourizing them I dont not take kindly to a person plagiarize my work. This isnt the first time they have done this.

https://www.facebook.com/photo/?fbid=1982976185388760&set=gm.10161395297647150&idorvanity=395203397149

I want this image removed the admin warned. I cant be productive in my work whilst the admin go unchallenged.

Desired outcome: Image removed and admin warned not to do it again

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10:59 am EDT
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Facebook Account Hacked can not get into my old account

Hello, my Facebook account was hacked, have had this account for 14 years. On my old account I was messaged through my friend on Facebook, about some beneficiaries grant, that they were doing, to help, people pay for repairs or housing, and that supposedly the government was giving out grant money through this site Beneficiaries Grant, and method of delivery through fed ex next day, but you, had to pay for shipping and a certificate saying you, got the money. Well, these people got into my account, I have proof of the messages and screen shots of money sent through gift card. I deleted the account but apparently these people started to do it again, from my old account and targeting people that I know.

Please

I cannot recover my old account because password and email has been changed completely. I need this account deleted permanently and resolved, and to catch these hackers doing this being someone that they not.

Desired outcome: Permantley delete my old account and catch the hackers. Or a way to recover my old account even though everything was changed from email to to password, which I do not know at all, because I did not do this change.

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bostonphil
Austin, US
Jun 20, 2023 12:44 pm EDT
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I am having a similar problem with Facebook. Not the same but similar.

A fraudster tried to steal my account and Facbeok frze it. Good

But the instructions they gave me t get back in to my account were not clear. I made errors and now I am blocked from my account

The HELP pages make everything worse

I have been on Facebook several years and have over 200 friends. I can only connect with some of these friends through Facebook

Facebook needs to have some real people in their support and customer service areas. All they have is bots. I need real technical support and guidance

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Robert Griffiths$$$$
OXFORD, GB
Jun 05, 2023 7:04 am EDT

Did you receive any help or advice? I have had the same happen to me!

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10:38 am EDT
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Facebook Unable to file an online report about dealing with marketplace

Good Morning:

I've been trying for a few weeks now to file something about a fraudulent incident my wife and I both had dealing with a Facebook Marketplace group/individual. I have a bunch of messages (text, Messenger) which I will gladly supply via screenshots or whatever may I can figure it out. We're both in our mid 70"s and trying to find out the best way to get this information to Facebook. Anyway we're out $300 Venmo payment and other requests by this man were gift card or PayPal or more Venmo payments and shipping was cash only or gift card. It's all a scam and I want to report it somehow but can't do so on my Facebook page. Please have someone tell me the best way to get this information to you. Thank you for your time.

Fred C. Weaver Jr.

Facebook email = [protected]@aol.com

Desired outcome: I'd appreciate a response to report all of this information to you.

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7:54 pm EDT
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Facebook Facebook Ad Center, Events, Posting, and General

5/1/2023 - 5/14/2023

They began by deciding I was not me even when I showed them my driver's license. I can prove my identity and they still suspended all business activities I could do using facebook options. Then they started blocking my blog saying it was spam. Then today they stopped a live event saying I was talking too fast. CLEARLY, they are targeting me, and need to be dealt with.

Desired outcome: I would like payment in lost revenues, and I would like all of my abilities restored, and I would like an official apology for their bigotry and wrongness.

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12:19 pm EDT
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Facebook Facebook dating app

Do not use this app it is 100% scam and does not work people are leiing on there regardless and has become problem people make false acusations which can be considerd a crime and cant prove it at all do not use this app it has to many errors and no matches 99% profiles are fake also you will see and notice on other apps that same people r on them same profile same pics

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10:11 am EDT
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Facebook Hacked account

My husband's account has been hacked. They have stuff listed for sale and have STOLEN from our friends who did not know the account was hacked. We have tried everything we can to recover the account and reported the account several times, and Facebook seems to do NOTHING about it. I believe theft should be handled very seriously and they are doing NOTHING!

Desired outcome: To block the hacker, and let us get his account back so no one else get robbed of their money!!!

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4:52 pm EDT
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Facebook Facebook hacked

The other day my wife's Facebook account got hacked by someone. Now she is unable to access her account. We have tried contacting Facebook and got ahold of someone that said they would help but wanted us to give them our bank account number. I will never give out that information to anyone period. We have taken steps to make sure all of that information is safe but really not sure for how long. Each individual we have talked to has been rude. Do I need to talk to our attorney general to get help or will you help us out? I'm not making threats but this has gone on long enough and we need this to be taken care of. I was also sent a message from the individual saying to send them $100.00 dollars and they would give my wife's account back. We all know how that works.

Phill Trusty

USMC/USAR Retired

Desired outcome: My wifes Facebook account reinstated and some kind of response back.

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Marketplace was posted on Sep 5, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7780 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 05, 2024
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