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1.4

Overall customer rating from reviews and complaints

Facebook earns a 1.4-star rating from 17 reviews and 1436 complaints, showing that the majority of social media users are dissatisfied with platform experience.

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Facebook Complaints Page 2 of 72

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9:50 am EDT

Facebook Facebook does nothing when accounts are hacked

A friend had her account hacked. The person that hacked it posted a fake story that “she” was selling things for her brother-in-law/Aunt (two separate posts). They were able to get money from friends and family. Many tried to report the issue, including the person it happened to. Facebook refused to take the account down or the post because “it did go against community guidelines”. And anyone that reported the issue was removed from seeing the account.

Claimed loss: $900

Desired outcome: Facebook needs to take responsibility and ownership when these things happen and it is reported by multiple people. I know of several people that lost money and were impacted by this

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2:06 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Facebook

Dear Facebook Team,
My account was deactivated without any clear reason. I have always used your platform in accordance with the community guidelines and have not received any warnings about potential violations. I kindly ask you to review this matter and explain what has happened.
Account Name: Sakalosh Kamilla
Email: [protected]@gmail.com
Deactivation Date: May 9, 2025
I would like to know why my account was deactivated and who initiated this action. If this is a technical error, I kindly request that it be resolved as soon as possible. I rely on your service for communication and important matters, and this incident has caused significant inconvenience.
I trust in your ability to address this issue promptly, and I look forward to your response.
Thank you in advance for your assistance.
Best regards,
Kamilla Sakalosh

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12:08 pm EDT

Facebook Instagram account disabled without valid reason

My Instagram creator account (@eternal.abhii) was disabled on December 13, 2024, with the reason given as "Page Integrity." I strongly believe this may have been an automated error or misunderstanding, as I have always tried to follow Instagram's community guidelines sincerely. This account is very important to me as it represents my digital identity, creative portfolio, and my growing community as a creator. It has taken me years to build my audience, and losing access to it hasimpacted my engagement, collaborations, and potential income opportunities. I respectfully request that my case be manually reviewed, and if any violations occurred unintentionally, I am ready to correct them. I sincerely hope for the restoration of my account and assurance that the matter will be looked into properly. Thank you.
Account URL: https://www.instagram.com/_u/eternal.abhii

Claimed loss: Loss of audience, content, and potential collaborations due to account disablement.

Desired outcome: Restoration of my Instagram creator account and confirmation that the issue has been properly reviewed and resolved.

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6:23 pm EDT
Verified customer The reviewer confirmed their account using X. Learn more

Facebook My facebook account was closed for no reason.

Dear Meta Official,

My Facebook account was closed without any reason. I believe this decision was made by mistake. I have already provided all the necessary information, including identity verification, but I have only received automated responses. I have not been given a clear explanation and no human review has been done.

All I ask is for my Facebook account to be reopened.

I kindly ask you to review this situation and make a fair assessment.

Facebook Account Username: https://www.facebook.com/caferalparslan.bal

Desired outcome: Please open my account.

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7:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Facebook Facebook log in process

The log in process on my cel phone is not good anymore. I get too many notifications about who's logging in. The codes to my account sent by email never work and there's some foreign guy on my page that isn't me. I never changed my password. The app is awesome but like many apps it wants to constantly update. I can't believe it. I need the codes to work and it not to be that difficult to use. Figure out who's who. Some [censored] is on my page.

Claimed loss: Fix the problem and figure it out

Desired outcome: Restore my pages

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Resolved

I was able to log in but it took a couple attempts on my phone . I was happy to simply wish people a Happy Easter with no harassment at all . I am thankful for my social media but all things aren't feasible for what we use either . The Kindle was similar and the library was very nice. Thank you.

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B
9:11 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Payment

I am facing a critical issue with my Facebook account and page, which have been blocked without any option for recovery. Despite trying all possible solutions through Meta/Facebook support, I have received no resolution or response. Additionally, the Grievance Officer has not addressed my concerns or provided any assistance. No response from any support is provided since last couple of. Month. There has been multipel Ads schedule with the fund allocated and not able to track what is going with the Funds. Many FB page and group manged and owned by me has a loss of 1 lakhs due to no access. All my social credentials has been blocked with huge revenue loss on daily basis. The account has been linked with my company authentication mode over the developer app from which the authentication is being performed which has the revenuw loss of 2 lakhs per day. Below are my account details for reference: Email ID: [protected]@gmail.com Mobile Number: [protected] Facebook Username: Kamal Sharma Full Name: Babu Kamal Dev I request your urgent support in resolving this issue as soon as possible. Please let me know the next steps or any further information required. Best regards, Kamal [protected]

Claimed loss: 100000

Desired outcome: 100000

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11:34 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook All suggestions button missing

Hi Complaints Board, I'm writing to report a problem with my Facebook account my All & Suggestions Button is still missing I have tried different troubleshooting methods and nothing is working properly I tried rebooting I tried logging in and logging out I think it started when Facebook reinstated my friends list on February 19th because I haven't had any issues like this before and even on my mother's computer I checked Facebook on there and the All button shows on there I don't know what happen to cause this problem Could you please investigate this issue and take necessary action to have it resolved and restored

Claimed loss: My All& Suggestions Button is missing

Desired outcome: The outcome I want is to have my All button back up

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6:46 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook All & suggestions button missing

Dear Complaint Board, I'm writing to report a problem with my Facebook I had my Facebook friends list to disappear on February 14th and I got it back today February 19th but the problem is now when I look on my friends profile sight it doesn't show the All & Suggestions Button is missing I tried different troubleshooting methods to bring it back I rebooted my tablet I did the logging in and logging out I reported it to Facebook and to the FTC and it hasn't return yet is there a way you can fix this problem and get it back up for me thank you

Claimed loss: The loss I have is the All & Suggestions Button is missing

Desired outcome: The outcome I want is to have it reappear

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3:44 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Temporarily blocked and friends list disappearance

Hi Complaint Board, I'm experiencing an issue with my friends list on Facebook and not being able to send friend request my friends list disappeared on February 14th and it has been 3 days now and still no progress. Despite having a valid account and being active on the platform my friends list and my All & Suggestions Button is missing but the friends list is on my mother's computer and she has a different thing I've tried reporting it through Support portals I tried troubleshooting steps to fix it I've reviewed Community Standards and don't see any violations that would cause the problem. I'm concerned that this might be a technical issue or a misunderstanding Could you please investigate this issue and take necessary action to have it resolved and restoring my friends list back

Claimed loss: Not having my friends list and not being able to send friend request

Desired outcome: The outcome I want is to have everything back to normal

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4:11 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Friends list disappearance

Dear Complaints Board, I'm writing to report a problem with my account I have lost my Facebook friends list again and I gave them permission to upload my contacts to my account I have had my Facebook friends list since the middle part of January and now it disappeared this morning we lost power yesterday because of a winter storm I don't know if that effected my friends list but is there a way you can fix the problem and get it back up for me I would appreciate it very much thank you for your time and efforts Amy Maxey

Claimed loss: Not being able to see my friends list

Desired outcome: The outcome I want is to have it fix so I can see my friends list visibilty again I hope you can get it resolved soon

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Update by Tulip Dreams 2024/1
Feb 15, 2025 10:42 am EST

Hi Complaints Board, My friends list has disappeared and I'm unable to retrieve it I've tried logging in and logging out but the issue persist I'm using a Android device and a Chrome browser the problem started February 14th after a power outage I've granted permission for contact uploading but I'm unsure if this is related to the issue Please investigate this issue and take necessary action to have it resolved and I still can send friend request despite not having the friends profile list Thank you Amy Maxey

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7:34 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Login alerts

Dear Complaint Board, I am having issues with getting login alerts everytime I reinstall my Facebook app it gives me the message saying I am using a device that is unrecognizable and I have been using the same device for 4 years now I haven't had this issue before until now one time I had to reset my password but that was a long time ago and also when I change my password I can't save my password on my Messenger account and I had report it to Messenger about it is there a way you can fix the problem and get it resolved

Claimed loss: Not being able to get rid of those login alerts and not being able to save my password

Desired outcome: I want everything to be back to normal

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12:50 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
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Dear Complaints Board, I'm writing to report a problem with my account I've been temporarily blocked from sending friend request for 2 weeks now and that is equivalent to 14 days and I haven't sent a friend request yet and I notice yesterday that my Facebook friends list and my All & Suggestions Button is also missing again and when I opened my Friends List...

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9:43 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Temporarily blocked

Hi Complaints Board, I'm writing to report a problem with my account I've been temporarily blocked from sending friend request for 11 days since Dec 16th was the last friend request I sent I've reviewed Community Standards and I'm unsure why my account was restricted I've also reported the issue through the Support portal but the block is still in place I would appreciate it if you could look in to this matter and lift the block as soon as possible thank you for your assistance Amy Maxey

Claimed loss: Not being able to send friend request

Desired outcome: The outcome I want is to get my problem resolved so I can send friend request again

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Update by Tulip Dreams 2024/1
Dec 28, 2024 8:59 am EST

Dear Complaints Board, I am writing to you all about me being temporarily blocked and not being able to send friend request it has been about 7 days that was how long I sent my last friend request and I deserve to have it remove off of me so I can send friend request again and also to reconnect with my friends and family the last friend request I sent was on December 16th and I got my friends list back up on Dec 18th I contacted Facebook and Pissed Consumer about it and they said Facebook skipped over my message and I am trying not to hit the add a friend button I get something saying you can't use this feature please help me out with this problem and get it fix for me thank you Amy Maxey

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7:37 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
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Dear Complaints Board, I am writing to you all about my ongoing problem with my Facebook account I am not able to send friend request I have to send messages to people to ask them if they wanted to be my friend and I hate to do that I sent one friend request and I got temporarily block again my username is m.me/ amy.maxey.73 and also I gave permission for...

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1:58 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Temporarily blocked

Dear Complaints Board, I am writing to you all about my ongoing problem with my Facebook account I am still having trouble with not being able to send friend request and also I gave permission for Facebook to update my contacts and to put them on my list and the Notifications button keeps going in and out and I saw a message saying Facebook is doing something to update there system and I am frustrated with the way Facebook has changed things I can't find anything that I used to have my username is m. me/ amy. maxey.73 and I am having trouble with not being able to forward my message on Messenger is there a way you can rectify the issue and get back to normal I would greatly appreciate any update or guidance on the status of my issue Thank you Amy Maxey

Claimed loss: My claimed is that I won't things back to normal

Desired outcome: The outcome I want is that my problem is going to be resolved

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5:37 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Temporarily blocked

Dear Complaints Board, I am writing to you all about me being temporarily blocked my URL address is https// www.facebook.com// Amy Maxey I have been temporarily blocked since Tuesday and now it's Friday and also I gave Facebook permission to upload my contacts to my account but I haven't seen any update on my friends profile list and plus when I reinstall my Facebook app the upload contacts reappeared so I give Facebook permission to upload my contacts is there a way you rectify that so I can send friend request again I would greatly appreciate any update or guidance on the status of my issue Thank you Amy Maxey

Claimed loss: Not being able to send friend request

Desired outcome: Is to have everything back up and running

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7:08 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Friends list disappearance and all button missing on my friends profile

Dear Complaints Board, Here is my URL address for you it is https:// www.facebook.com// Amy Maxey. com I am writing to you all about my problem with Facebook my issue is still ongoing and I can't see my Facebook Friends Section because Facebook has put a temporary block on me and also the All & Suggestions Button is not showing all I am seeing is mutual friends I reported it to Facebook about the problem and Ihavent heard anything back from them my friends list went missing on Nov 20th and now it's Dec 1 I deserve to have my problem resolved everybody has there's why can't I have mind back up I have to find the friends list on the See All section and the list is mixed up with the friends list I see added friends, and friends I already have is there anyway you can fix this problem and get it back up for me I can see my friends profile list on my mother's computer and she has Lenovo computer I have been without it for a long time why can't anybody see this is a problem for me and also I am temporary blocked again I was lifted and now I am blocked again thank you

Claimed loss: The loss I claimed was that I couldn't see my Facebook friends profile visibilty list where I can add or remove and enjoy the latest updates

Desired outcome: The outcome I want is to get my problem resolved so I can enjoy seeing my friends and family

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4:36 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Friends list disappearance

Hi Complaints Board, I am writing to you all about my Facebook problem I am still having trouble with not being able to send friend request and also not being able to see my Facebook profile friends numbers list and also I have been without my Friends List since November 20th and now it's almost November 26th and friends profile list has been on my mother's computer and she has Lenovo computer I have been finding my friends list in the See All section and the profile friends list is there a way you can straightened this out so I can see my friends list visibilty numbers and the list where I can add or remove also I am temporary blocked since yesterday and also the Friends list is not showing on my Messenger account is there a way you can make them appear like the others were thank you for your time and efforts

Claimed loss: The loss is not being able to see my profile friends visibilty number list and the Friends Section list I am not being able to see it on Messenger

Desired outcome: The outcome I want is to have everything back to normal

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10:39 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Dear Complaints Board, I am writing to you all about my problem with Facebook I am not stalking you I was wondering if you wanted to help me out with this problem I had reported to you about my Facebook account I am not able to send friend request and I am not able to see my Facebook friends list where I add or remove they hid my friend list it has been a...

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6:59 pm EST
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Facebook Customer access

My account was hacked around May 21, 2024 by some unknown account from Instagram.

My account was suspended and I can't log into it. Because it was attached to a random Instagram account I don't have access to, I can't do any of the online help, appeal issues.

I have emailed [protected]@facebook.com which is the last resort option I found.

I tried attaching a jpeg file, but it didn't let me. The screenshot is from Facebook and says, "Your account was suspended because your Instagram account bui_quynhtien26316219 doesn't follow our rules."

Claimed loss: I have lost 5 months of service, all my friend contact, and losing all my pictures and memories which are priceless.

Desired outcome: I would like to get access to my account. I would like Facebook to have someone to contact when all their online options don't work.

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  1. Facebook Contacts

  2. Facebook phone numbers
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 84 84 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 178 178 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 24, 2026
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