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4.4 7758 Reviews

Facebook Complaints Summary

132 Resolved
1239 Unresolved
Our verdict: With Facebook's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Facebook reviews & complaints 1393

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Newest Facebook reviews & complaints

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R
7:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Restricting my comments

Who are YOU to dictate what I can and cannot say? A male person beat and attempted rape of an innocent woman. I said they should shoot him dead! That is what I believe should happen. That is my right! He is a convicted felon. He should have never been released from prison. If the victim was your mother or sister, you would agree. I have every right to state my opinion!

Desired outcome: Leave me alone

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B
9:29 am EDT

Facebook Puppy akc paper work

I have been dealing with a breeder and I have not received my akc papers for a puppy I bought from pretty little chihuahuas dealt with carmen and christina and have been getting the run a round both being like oh I did not say sorry been busy but have been ignored. Bad breeders breed tiny puppies and sell them as breeders false I paid $3000 for a female that ended up too tiny and I never got a contract no receipt. Puppy 03/30/2021 pretty little chihuahuas in arizona have had so many problems getting any info for her papers

If you ever get a puppy from them please make sure you document everything because get paper work and never buy with out looking pup in person very deceiving. Now both of them are having two breeding programs due to a divorce so beware buyers... Very shisty women same on them give a name to reputable breeders reported them to akc also dog & cat grooming & supplies, animal shows & organizations, dog & cat furnishings & supplies have different web pages between both plus you can never go to their home they meet you at a corner or a store?

Desired outcome: AKC Papers

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E
11:37 am EDT

Facebook Censorship

When did Facebook stop the posting of facts and prevent the telling of truth? I post cold hard facts and get accused of bullying. Are people so fragile now that telling them the blunt truth is considered to be bullying? Your censorship department gives no place to challenge and debate. Just we are Facebook and you are blocked. THE END. You are losing members now and will continue to do so with this type of policy. If it is a narrow field of members you are looking for then that is what you will end up with.

Desired outcome: A chance to tell my side of the story and for that to be reviewed by more than one person

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J
10:00 am EDT

Facebook Facebook. Banned for being white essentially

Facebook keeps tracking past posts. If they disagree with what you say. They mark it "bullying " but cannot tell me who i bullied. You cannot bully the population. And they refuse to tell me who i bullied or how. Just that i did. At this point im pretty sure im getting targeted by facebook for being a straight white male. If i were gay or black. I could post to my father on fathers day. But im a straight white guy and they collected up past posts they didnt agree with. And threw this book at me fathers day weekend. Im tired of this racist company blatently discriminating against whites and calling it bullying. As a way to ban us from speaking. If i had been targeting another person. Thats bullying. You cannot bully a group of people.
The definition of bullying requires a target being bullied and there has to be a threat of some sort of recourse. You bully someone into doing something. How stating your own opinion can be twisted into bullying under the guise of reverse racism against whites. And reverse sexism against straight people in todays society is baffling to me.. since when does showing hate towards one group of human beings. Compensate for hate shown in the past for other human beings. Facebook is attempting to compensate for past discrimination and hate by using their own platform to bully whites and straight people. Not letting them have an opinion. Pulling anything you post. Bans.
Im tired of the reverse racism.
If i had the money for representation i would sue just for the sake of doing so.

Desired outcome: Stop the reverse racism.

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J
8:03 am EDT

Facebook Groups and commenting

Today, I was given notification that some features had been disabled for me with no violation noted in my support inbox. When I gave feedback on the notification, I then was given a popup that my commenting or posting in groups was disabled until December 4, 2021. I have no previous violations and now no notification of what violation I have committed. Ive never been an abuser of the platform and in fact I report those who abuse or are fake accounts. I think it may be a mistake and I am asking for this to be resolved. I am a leader in my community and need access to my citizens. Thank you.

Desired outcome: Restore of Facebook group commenting and posting

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Update by Julia Pierce
Jun 19, 2021 8:11 am EDT

Actually I just noticed it appears I cannot post or comment in groups indefinitely as the year is a long non existen year.

Update by Julia Pierce
Jun 19, 2021 8:05 am EDT

Here is the proof of no violation listed in my inbox and thanking me for keeping it safe for everyone.

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J
1:08 pm EDT

Facebook Email hacked

My login email has been hacked and a photo has been denounced, it was sent to revison, i'd like to request a new one

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1:52 am EST

Facebook Searchbar

Searchbar. When typing letters they're whites in color on a white bar. Extremely difficult to read.

Desired outcome: Fix it

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V
5:20 am EDT

Facebook Not able to access the FIFA mobile through facebook

Dear sir/ma'am,

I am playing FIFA mobile since 2017 and have a login through Facebook. But since today morning, I am not able to open a game through Facebook.

After login through the Facebook app, it stuck in one place and did not return to FIFA mobile game.

I have tried so many ways to open it but any option did not work.

I have attached the video of the problem.

Can you help me with this?

Thanks and Regards,
Vishal

Desired outcome: Able to login in FIFA mobile through Facebook account

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R
6:21 pm EDT

Facebook Price

About 2 weeks I went to to poplar bluff mo from ar to order a hitch for a trailer hitch to be put on my van they sat me apt 4 today 6-9 — 2021 the lady told me a price of for every thing would be $255 and $40 for the wire in after got it on they had changed the price to $459 the tax was in the price be
Four I found this out they already had it on and hooking the lights up they sure messed this 79 year husband and wife up on our checks my advice is not to use this company the phone [protected]

Desired outcome: paid with a debit card

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N
4:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Can't log into my two face book accounts

Sir, I formatted my android phone, and when I re-down loaded the Facebook Lite app, I entered my e-mail address: [protected]@yahoo.com for my NIYA NELSON Account, and entered my pass word, it refused to open, telling me that no such email is found.
The same goes with my second account :NELSON IYAMAH.
My details are: Nelson N. Iyamah. Phone numbers +[protected]., and email address: nnci.[protected]@gmail.com.
Please kindly help me to recover my two Facebook accounts.
Thanks, Nelson N. Iyamah.

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N
8:15 am EDT

Facebook My Facebook account

you have deactivated my Facebook account. I don't use Facebook however increasingly local businesses use Facebook as their website and it's impossible to access those sites unless an individual is logged into Facebook.

I have enquired previously for the rationale behind your deactivation only to receive the response " our decision is final "

I would like to know why you have taken this action, not giving me that information is an act of extreme rudeness.

I look forward to your early response

nina cobb 5 Strand Street sandwich kent ct13 9dz

Desired outcome: I would like a complete explanation

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C
7:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Banned me from it's site without telling me what I did wrong and refuses an appeal. Eall

I too, was banned from Facebook through which I have been keeping in touch with in the USA and in other countries. Over the years it has been easier to keep in touch with my relatives through Facebook and to get a quicker response. I had to go to the hospital by ambulance where I was admitted in critical condition. I was there several days. Moat of my relatives didn't know I was there until after I got home from the hospital because Facebook had become easier to reach them than the telephone. My laptop was brought to have work done on it a few days before my I went into the hospital. When I got my laptop back I decided to let my relatives know where I had been. I discovered that I was blocked from Facebook. for not abiding by their standards. WHAT? I have taken great care to abide by their standards over the 15n years that I have been on Facebook/ This made no sense to me. I had not b4en on my computer for about 10 days. But aI an finding that Facebook will not tell me what I did to break their standards and will not take any appeals. I am extremely distressed and feel falsely
accused. I know that I didn;t do anything to deserve this. I must have beeen hacked. Facebook, pleas explain why this happened to me.

Desired outcome: BE SPECIFIC ABOUT HOW i DIDN'T ;OVE UP TO Facebook's standards/ Allow me to appeal/

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P
10:22 pm EDT

Facebook Community standards

A cartoon advocating the murder of Jews was posted on FB. A complaint was lodged against it, and you found that it did not violate community standards.

I reposted that notification that it did not violate your community standards, but my posting that did.

How the [censored] does advocating the murder of Jews NOT violate community standards, but complaining about that fact does?

FB - BHY6Q8N1

Desired outcome: Reverse 30 day ban and apologize.

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J
12:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Marketplace

May 28, 2021 after posting in Marketplace I was cut off. What is so offensive about selling patio & garden items?! I'm a 5 star rated seller! Logged an issue w/support. My computer browser says I will get an answer in 24 hrs, their mobile app it states w/in 7 days. Numerous messages sent to support & nothing. It is now over 2 wks with ZERO response

Desired outcome: My Marketplace account unlocked! I lost sellers!

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J
6:41 pm EDT

Facebook Restrictions on my Facebook account

Censorship is never a good thing, it should make no difference the words we speak or write. We in this country have an amendment in our nations foundation that allows free thought, free speech, and free expression. No one! And no company should ever be allowed to restrict those freedoms… especially if the views are different…. Therefore I have been place in two 30 day restrictions on my account within a two month time frame. I want them restored…

Desired outcome: Restore my account with NO Restrictions… and No further actions be taken against my right to freedom of Speech and expression

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2:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook My Facebook account unblocking immediately

I wish to complain about Facebook. I was logged into Facebook and I received a message saying my Facebook account has been blocked due to alleged "suspicious activity". There is nothing suspicious about me logging into my Facebook from whatever location I want to log into it from. They have no right to block my account due to alleged suspicious activity that has never happened. I now cannot log into my facebook, and the only option they are giving me to unblock my account is a disused email address. I believe my account has been hacked into by Facebook staff deliberately, and if my account isn't unblocked immediately I will be looking into suing Facebook for fraud, harassment and discrimination.

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J
10:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook 30 day ban

Made a comment and picture in reference to a death of a relative by suicide. Said it was hurtful.

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K
12:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Are used voice text to make a comment I try to edit the comment and Facebook already shut my page down for 30 days

I try to edit the comment and Facebook already shut my page down for 30 days. It was in a matter of seconds I didn't even have an opportunity to change what I was saying when I was blocked for 30 days again. I continue to see a Buse of comments from liberals on Facebook but nothing is done and when I report threats that I have received such as they're going to hurt me or my animals etc. nothing is done to them. Because I'm a conservative I'm being watched closely and not even given three seconds to edit some thing I post when I am pounced by fake spoke and blocked from posting or sharing. I received a note that they put my comments back up because I said they misunderstood it that was the only thing I was allowed to do but my account is still blocked for 30 days.

Desired outcome: There’s no reason to block my account there’s nothing threatening that I did I didn’t violate a standard and I was not provided an opportunity to finish and edit

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Update by Kathleen Staite
May 29, 2021 12:18 pm EDT

I have seen many horrible threatening comments on Facebook against conservatives and our previous president. People have called me filthy names threatened me and my pets and every time I reported the comment Facebook told me these people didn’t violate your community standards yet I’m not even given 30 seconds to edit a comment and now I’m blocked again for 30 days.

Update by Kathleen Staite
May 29, 2021 12:16 pm EDT

When using voice text I try to edit it but someone on Facebook jumped right on the comment and blocked me for 30 days. The only way I could think of to get their attention was to let them know that I disagreed with the decision and that I misunderstood. There was no other way for me to let them know that I was trying to edit. I got a response back that said we’re sorry we misunderstood your response and your comment is back on Facebook as it did not violate the community standards yet I am still blocked from posting or sharing on Facebook for 30 days

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G
3:46 pm EDT

Facebook Disabled from Facebook - apparently permanently

Based on the post BELOW I get when I try to access Facebook I may be permanently disabled. They disabled the account on 5-13. I have written two letters (5-17 and 5-24) to the corporate offices and two emails on 5-26 one to "[protected]@facebook.com" and one to "[protected]@facebook.com". I have tried to call their customer service number but I cannot connect to anything/anyone.

Review Requested
If we find that your posts or comments didn't follow our Community Standards, your account will remain disabled.
We're always looking out for the security of people on Facebook, so while your posts and comments are reviewed you can't use Facebook.

I am so frustrated. And disappointed. I just can't figure out what to do. All this because Facebook disabled my account over a post I made sometime in 2017 and they did it on 5-13-21. I can't even find what meme it was since they disabled my account.

I was not praising Hitler but knowing me probably mocking him. But that was sometime in 2017 - four years ago not recently.

I am 72 years old. My husband is 82 and has early stages of Alzheimer's. I had spent most of my day posting on my own timeline and several pages I administrator for. Just information things and memes. Nothing radical. Certainly liberal leaning on my timeline. For the most part my memes were copied and paste from other timelines. I didn't create them myself.

Does anyone have a solution for my issue?

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Update by Ghost7352
May 28, 2021 7:31 pm EDT

This is what I have figured out that Facebook thinks I violated:

https://about.fb.com/news/2017/06/hard-questions-hate-speech/

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1:36 pm EDT

Facebook Not able to post on my business page!!!

This is getting to be [censored], I don't understand how a mask on a flag pole is against their standard for one that would get you into fb jail. I get liberals think different but locking me out of my business page (which is separately from my personal page) where I can't promote my business because they get the butt hurt easy is ridiculous. Time to drop this freak show platform where americans are being treated like criminals but pedophiles and transgenders get to run their sick show without getting banned. Why would my kid get fb jail time because they don't like something I posted on my page? I set his page up because he was to young at the time. I have 20some odd days left in fb jail and I have to put a promotion on my business page...

Desired outcome: Stop using Business pages as " against their comunity standards..."

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Facebook Customer Reviews Overview

Facebook is a social networking platform that allows users to connect with friends and family online. It enables the sharing of photos, videos, and messages, as well as the creation of groups and events. Additionally, Facebook offers a marketplace for buying and selling items, and its business pages allow companies to establish a presence and engage with their audience. The platform also provides targeted advertising opportunities for businesses looking to reach specific demographics.

Facebook In-depth Review

User Interface and Navigation: Facebook has a user-friendly interface that is easy to navigate. The layout is clean and organized, making it simple to find and access different features and settings.

Features and Functionality: Facebook offers a wide range of features and functionalities that cater to various needs. From posting updates and sharing photos to creating events and joining groups, there is something for everyone on this platform.

Privacy and Security: Facebook takes privacy and security seriously. Users have control over their privacy settings, allowing them to choose who can see their posts and personal information. The platform also provides options for two-factor authentication and alerts for suspicious activities.

Advertising and Monetization: Facebook offers advertising options for businesses and individuals to promote their products or services. While ads can be seen throughout the platform, they are generally unobtrusive and do not interfere with the user experience.

Customer Support: Facebook provides customer support through various channels, including a help center, community forums, and direct messaging. While response times may vary, the support team is generally helpful in resolving issues and answering queries.

Community Engagement: Facebook fosters a strong sense of community engagement. Users can connect with friends, join groups, and participate in discussions. The platform also encourages social causes and supports fundraising efforts.

Mobile Experience: Facebook's mobile app offers a seamless experience, allowing users to access all features and functionalities on the go. The app is well-optimized and responsive, ensuring smooth navigation and quick loading times.

User-generated Content: Facebook thrives on user-generated content. Users can share their thoughts, photos, videos, and more, making it a platform for self-expression and creativity. The ability to interact with others' content through likes, comments, and shares enhances the overall user experience.

Accessibility: Facebook strives to be accessible to all users. The platform offers features like alt text for images, closed captions for videos, and keyboard shortcuts for easy navigation. Additionally, Facebook works with screen readers and supports multiple languages.

Overall User Experience: Facebook provides a comprehensive and enjoyable user experience. With its intuitive interface, diverse features, and commitment to privacy and security, it remains one of the most popular social media platforms worldwide.

How to file a complaint about Facebook?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

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