Menu
Facebook Customer Service Phone, Email, Contacts

Facebook
reviews & complaints

www.facebook.com
www.facebook.com

Learn how the rating is calculated

4.4 7758 Reviews

Facebook Complaints Summary

132 Resolved
1239 Unresolved
Our verdict: With Facebook's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of Facebook. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Facebook reviews & complaints 1393

Filter reviews by rating
5
6376 reviews
4
0 review
3
1 review
2
3 reviews
1
7 reviews
Sort by:

Newest Facebook reviews & complaints

ComplaintsBoard
M
7:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Community standards

this is the 2d or 3rd time i had my account restricted most likely by some algorithm or some overzealous employee.

I posted a funny meme of a person in a Halloween costume in their underwear.

how is it that I used the same meme from another site, and I get a restricted status and yet the majority of your advertising that gets pushed on my feed are racy and sexist and that's ok. Facebook is becoming hypocritical

Desired outcome: reinstate my account and remove my warning status

Read full review of Facebook
Hide full review
ComplaintsBoard
D
7:57 am EDT

Facebook Log in

I had an account, [protected]@hotmail.com, it was hacked and/or blocked.

I opened a new account, [protected]@gmail.com, I get prompted to the verification box, phone#[protected]. usually it goes to next page allowing a code to move forward. I have to change password with this step everytime I log in.

I have yet to have my password saved.

lately, I have been denied access, usually on sunday and/or I send a complaint.

my phone is:[protected], I have a picture, solider in full battle gear (in a foxhole).

this a recurring problem, how about fixing it so I can add my password and access my account without jumping thru hoops?

Desired outcome: set my password and move on

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
G
7:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Report, block

I want to know, why you can block a person that is doing the right thing. yes, I set up second account. coz I dont want you to kill my account. and I knew I was going to get reported. but you dont let me answer why that is.

I was confronting a pedophile, I guy that was strong about abusing a kid, about how he needs to kidnap her and hold her in his place where she would be his sex slave, get her pregnant, so he could have a new baby to train to be his slave. as I was confronting him, he got scared, and reported me. and there for you are letting him run free and keep on doing what he wants. but me trying to save children, get banned. and on top of everything I have proof. I have screenshot of it.

Desired outcome: he should be banned, he has 2 profiles on FB, and one company. he had minimum 2 Instagram accounts

Read full review of Facebook
Hide full review
ComplaintsBoard
A
12:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Hacking of my account

my email id is [protected]@gmail.com. i use facebook on my phone. around ten days back all of sudden as i was usinf my fb account it said that "you are logged out" i tried login again, changed my password, trid logging in with the new password, but it started asking for an authenticating code. i tired every possible way to creat code or log in but failed. i recieved many mails in some other language { seems like chines} coundnt understand a word.

i ahve so much data and other details in my fb. iy is very difficult for me manage without it. please help me in recovering my id

Desired outcome: recovery of my account

Read full review of Facebook
Hide full review
ComplaintsBoard
K
9:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Fraudulent Charges

Facebook! You deleted my account wrongfully on July 1 and since then have been sending me charges?! Last night I received THREE charges of 200 dollars each from Facebook. What?! I can’t even use my facebook account anymore or even get help to try and fix it and I have no idea why and what these charges are for?! On October 28, you charged me 200 dollars THREE times!?!?! I DO NOT HAVE A FACEBOOK ACCOUNT

Desired outcome: my money and my facebook account restored!

Read full review of Facebook
Hide full review
ComplaintsBoard
D
4:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Discrimination against elderly and learning difficulty users

Hello,

I've spent a long time trying to find a way to communicate with Facebook, but sadly putting in a complaint seemed the only way to get your attention.

When I tried to log into Facebook this morning, 29th October 2022, a window came up saying my Facebook account is locked for security and to access it I need an app or have to provide another mobile phone number.

Thing is, I have a learning difficulty and don't do apps and here in UK, it is usually only criminals who have more than one mobile phone. I have one mobile phone that is only used for calls and photographs. I only use Facebook on my desktop computer.

This weekend, I am involved in the unveiling of a plaque to commemorate a group of women, people involved in that will now be trying to reach me via Facebook messenger (which I can not now access on my desktop).

Too, I am a funeral celebrant, and the families of loved ones use messenger to send me any additional information they wish to be included in services.

My Facebook profile is "Darg Pilgrim" (David Gray is such a common name - hundreds of us were killed at the battle of the Somme - so this is easier for people to find after I was locked out of my original Facebook account when I changed service provider and was not allowed to keep my old email.

As someone who does memory work with elderly people, I know the torture of passwords and technical changes. To be honest, at almost 70 I'm not sure how much longer I've got - but a human being at Facebook needs to recognise that this sort of activity is discriminating against vulnerable people who otherwise get a lot of enjoyment and contact with friends and family via Facebook. Please ensure that when such new fandangle notions come into the heads of people who use technology every day, you include a telephone or direct email link to a human being who can advise those of us who are not so tech savvy and stop making assumptions that everyone can do what those who use technology every day take in their stride.

If this does reach a human being, then I thank that soul for taking steps to help a huge chunk of humanity that would otherwise be left behind.

Thank You.

Reverend David Gray (Darg Pilgrim)

Desired outcome: That you enable me to get back into my Facebook account without having to buy an additional mobile phone or use an app.

Read full review of Facebook
Hide full review
ComplaintsBoard
O
9:00 am EDT

Facebook My facebook was hacked

I haven't been able to access since Wednesday October 26th I haven't able to get access codes to my email and my password was changed without my knowledge and the phone numbers on my account are not mine. I have been trying to login and can't because it says my password was changed on Thursday October 27th but i have had access to my account since the day before on the 26th.

Desired outcome: I would like to get my Facebook back.

Read full review of Facebook
Hide full review
ComplaintsBoard
A
7:21 am EDT

Facebook Compte facebook bloqué sans raison apparente

Le 19 octobre 2022, mon compte Facebook a été bloqué sans aucune raison valable. En effet en me connectant à mon compte, J'ai trouvé l'amère surprise d'une fenetre m'indiquant que mon compte a été bloqué.

"Azeddine, votre compte a été bloqué

Nous avons constaté une activité inhabituelle sur votre compte. Cela peut signifier que quelqu’un a utilisé votre compte à votre insu.

Compte bloqué le octobre 19, 2022

Pour vous protéger, votre profil n’est pas visible par les personnes sur Facebook et vous ne pouvez pas utiliser votre compte."

J'ai essayé de débloquer mon compte en envoyant mon ID comme. Mais cela a été refusé.

Mon compte date de l'année 2008. Et c'est la première fois que j'ai eu ce genre de problème.

J'aimerai bien que le staff de facebook me débloque mon compte car j'en ai besoin.

Ci-joint emails reçus de la part de Facebook.com.

Read full review of Facebook
View 0 more photos
Update by ABG2007
Oct 24, 2022 12:35 pm EDT

Le 19 octobre 2022, j'ai reçu un email de facebook stipulant qu'il est probable qu'une personne aie eu accès à mon compte. En essayant de me connecter à mon compte j'ai eu l'horrible désagrément d'une page m'indiquant ce qui suit :

"Azeddine, votre compte a été bloqué

Nous avons constaté une activité inhabituelle sur votre compte. Cela peut signifier que quelqu’un a utilisé votre compte à votre insu.

Compte bloqué le octobre 19, 2022

Pour vous protéger, votre profil n’est pas visible par les personnes sur Facebook et vous ne pouvez pas utiliser votre compte.

Nous allons vous guider à travers quelques étapes pour débloquer votre compte."

J'ai suivi les étapes indiquées qui n'étaient autre que l'envoi de la photo de mon ID. Je l'ai fais mais malheureusement jai reç un email m'indiquant que votre ID est refusé.

J'aimerai bien connaitre la raison du blocage de mon compte Facebbok ainsi que le refus de l'image de mon ID.

NB : Mon compte date de 2008 et je n'ai pas envie qu'il soit bloqué à vie. Car il n' y a vraiment aucune raison valable de le bloquer.

Merci

Hide full review
ComplaintsBoard
P
10:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook The purchase of a caravan awning on Face book. Market place. No goods received

I responded to the advertisement for the sale of a caravan awning in Market place by a GavinTerry on 20th October.After discussion with himself and his partner that the awning would definitely fit my caravan I forwarded by Bank transfer £270 , having checked with First Direct that sort code and account no we’re correct. I communicated with the sellers with response promising they had been sent. However goods have been received nor further correspondence from the seller received The bank has been advised and recipients bank details given

Desired outcome: Return of my money

Read full review of Facebook
Hide full review
ComplaintsBoard
D
9:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook dealership

Invoice order id # [protected]

1997 chevy silverado 1500 z71 4x4

seller sarah hamiltion

payment made threw bitcoin $1000.00 at a smoke & tote shop

i am now being informedthat i ow another $800.00 for insurance to cover transportation cost

this was not disclosed at the time of the bitcoin transaction .

And facebook support is now not answering my calls i call them and they disconect my calls .

Here are the number that they have been calling from

[protected]

[protected]

Desired outcome: A COMPLETE REFUND ON MONEY PAID FOR THE VEHICLE AND COMPENSATION FOR MY TROUBLES THAT YOUR COMPANY HAS CAUSED MY WIFE AND I THE MONEY CAME OUT OF OUR SAVINGS ACCOUNT AND NEEDS TO BE REPLACED

Read full review of Facebook
Hide full review
ComplaintsBoard
K
12:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook and Instagram

My accounts @katetaylorart adn @artAlchemyEast (Instagram) and KateTaylorArtist on Facebook have been deactivated. Said I didn't conform to Community Guidelines but that is not true - I only post images of my abstract art, studio and art shows. I cannot log into my account to file an appeal or complaint as the bots do not recognize my use name, phone number or email address - I have been going in circles for a week not trying to dispute the chanrge.. I am hoping you can help as I am a visual artist who uses FB and Insta to generate income and I really need to understand how to appeal this decision. I have never violated any guidelines and, if my account was hacked, I need to understand what I can do to get back online. I did have 2-factor authentication on my account so I am very confused as to how this happened. Please help,

[protected]@rogers.com

[protected]

Desired outcome: To get my Facebook and Instagram accounts reactivated so that i don't lost my history, content or followers

Read full review of Facebook
Hide full review
ComplaintsBoard
S
11:01 am EDT

Facebook A page that is sharing my personal pictures

Hi I have tried multiple times to write to the oversight board, i wrote a defamation form against this page, nothing has been done. this is beyond ridiculous how you guys let someone create a page with my personal pictures. This is breaking my privacy. I never allowed this to happen. Someone needs to take action with this page. I report it and nothing happens. This is the 500th time i wrote to facebook and tried to get something done.

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
H
10:20 pm EDT

Facebook mazda cx5 that was advertised on market place

I saw an ad on facebook market place for a mazda cx5 which was posted by a user on facebook by the name of Nadean johnson on 8th of september she had asked me to contact her sister only directly to her email [protected]@gmail.com thats when she had told me she was a flight attendant and was going to transport the car to my address test drive it then I would be able to purchase it also stated that she was going through to ebay which I have comfirmed with ebay this was not the case the email I was given was generated and fake and due to this I have lost $4000. Nadean johnson then took the ad down when they knew they were in trouble and that I found out.

Desired outcome: I would like compensation in regards to me losing my $4000 and the person to be investigated for this matter

Read full review of Facebook
Hide full review
ComplaintsBoard
Y
7:06 pm EDT

Facebook Facebook wrong accuse

Hello

I am wondering why Facebook is accuse use music while is not present on the video? Who is checking any music was used or not? Why are not pay for me because of wrong accusations? Why i need to pay to someone whos music is not even on my video? How you will correct your mistake because I lost my money and accusation of music what is not exist?

Desired outcome: Pay my earn money for wrong accusation.

Read full review of Facebook
Hide full review
ComplaintsBoard
D
1:53 pm EDT

Facebook Facebook

My account at Facebook was frozen, for a 3’rd time, on 10/21/2022, Today is 10/21/2022.

I have tried to follow their instructions. First is to reproduce a series of characters that are not that clear. If you succeed at that then they go through a list of documents that they want me to upload to prove I am me. I have tried to do that, but they do not have the ability to handle it.

Desired outcome: I would like my account to be unfrozen, Thank You.

Read full review of Facebook
Hide full review
ComplaintsBoard
B
11:56 am EDT

Facebook Apple iPod Generation 7

I found an iPod that I was wanting information on. I contacted the individual who had one on FaceBook. His name is Lucian Smith(G-spot). I ask him if his iPod had the Videos widget on his iPod. He replied Yes. I asked him several times to send me a picture of the home page of his iPod so I could see what widgets were on the iPod. He never did send me a picture. He just replied that I could add any widget I wanted to the iPod. He then stated that iPods do not come with any widgets on them, you have to load all the widgets yourself. I told him that he was wrong, all iPod come preloaded with widgets. He then started using nasty language and cussing me out and calling me stupid because I did not know how to load a widget. I have already sent him the money for he iPod because he told me that the Videos widget was on his iPod. I asked him to return my money and that I would let FaceBook know about the way he treated me and the nasty language he used. I do not know if you are able to see our correspondence on my FaceBook, but I sure hope you can and that way you can see what he said to me. I do not want to repeat the words he used but he said F me and some other words.

Desired outcome: I would like to make sure I get my money back and that he needs to watch what he says to people he sells items to.

Read full review of Facebook
Hide full review
ComplaintsBoard
A
11:16 pm EDT

Facebook Robert Bereria of Lancaster Ohio has again opened a false FB in my name slandering me. I need you please to investigate this,

My legal name is Amelia Arlene Bickmeyer

I live in Pataskala Ohio 43062

I got a phone call from a person that told me is did it again meaning he was slandering me on face book and He used my picture and started a new face book under Amy Bickmeyer using my picture and contacting my family members.

This person who did this is Robert Anthony Bereria

120 W Allen Street

Lancaster, Ohio

Please if you can record the IP address and help me with this issue. I will be filing charges for the slander and Identity theft .

Desired outcome: Stop him, I will file charges this time.

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
T
2:21 pm EDT

Facebook My account I was hacked months ago and still cant retrieve my account

My account was hacked months ago and still can't retrieve my account

My email is [protected]@hotmail.com I had my account I think since 2009 and earlier this year someone hacked my account in the middle of the night and started uploading things that I can tell from my email and then my account was taken down aI had sent emails back then reporting the issue and no one ever contacted me I would like to get this resolve I am uploading a picture of the last emails I see from Facebook

Desired outcome: get my account going again

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
D
11:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook

My account at Facebook was frozen, for a 2nd time, 1 to 2 weeks ago. Today is 10/17/2022.

I have tried to follow their instructions. First is to reproduce a series of characters that are not that clear. If you succeed at that then they go through a list of documents that they want, you to upload in order to prove I am me. I have tried to do that, but they do not have the ability to handle it.

Desired outcome: I would like my account to be unfrozen, Thank You.

Read full review of Facebook
Update by Douglas R Carriger
Oct 19, 2022 2:35 pm EDT

I was finally able to get back into my account using the connection through my email app, Mailbird.

Hide full review
ComplaintsBoard
J
2:52 am EDT

Facebook Truly Keto gummies

Item TRULYK-03

ORDER #6273717

I NEVER ORDERED A MONTHLY SUBSCRIPTION. cancel cancel CANCEL

They keep charging me monthly and sending a product the I don't want. In ordered it one time only and they put it as a monthly subscription. I don't have supporting paperwork because I never ordered a subscription for this product. They are getting the money directly from my bank account, saying that I approved it. This is very untrue. I cannot seem to find any telephone numbers on their website to cancel directly. Please help me. I do not want this to keep being shipped to me.

Desired outcome: Cancel any and all subscriptions for Keto gummies.

Read full review of Facebook
View 0 more photos
Hide full review

Facebook Customer Reviews Overview

Facebook is a social networking platform that allows users to connect with friends and family online. It enables the sharing of photos, videos, and messages, as well as the creation of groups and events. Additionally, Facebook offers a marketplace for buying and selling items, and its business pages allow companies to establish a presence and engage with their audience. The platform also provides targeted advertising opportunities for businesses looking to reach specific demographics.

Facebook In-depth Review

User Interface and Navigation: Facebook has a user-friendly interface that is easy to navigate. The layout is clean and organized, making it simple to find and access different features and settings.

Features and Functionality: Facebook offers a wide range of features and functionalities that cater to various needs. From posting updates and sharing photos to creating events and joining groups, there is something for everyone on this platform.

Privacy and Security: Facebook takes privacy and security seriously. Users have control over their privacy settings, allowing them to choose who can see their posts and personal information. The platform also provides options for two-factor authentication and alerts for suspicious activities.

Advertising and Monetization: Facebook offers advertising options for businesses and individuals to promote their products or services. While ads can be seen throughout the platform, they are generally unobtrusive and do not interfere with the user experience.

Customer Support: Facebook provides customer support through various channels, including a help center, community forums, and direct messaging. While response times may vary, the support team is generally helpful in resolving issues and answering queries.

Community Engagement: Facebook fosters a strong sense of community engagement. Users can connect with friends, join groups, and participate in discussions. The platform also encourages social causes and supports fundraising efforts.

Mobile Experience: Facebook's mobile app offers a seamless experience, allowing users to access all features and functionalities on the go. The app is well-optimized and responsive, ensuring smooth navigation and quick loading times.

User-generated Content: Facebook thrives on user-generated content. Users can share their thoughts, photos, videos, and more, making it a platform for self-expression and creativity. The ability to interact with others' content through likes, comments, and shares enhances the overall user experience.

Accessibility: Facebook strives to be accessible to all users. The platform offers features like alt text for images, closed captions for videos, and keyboard shortcuts for easy navigation. Additionally, Facebook works with screen readers and supports multiple languages.

Overall User Experience: Facebook provides a comprehensive and enjoyable user experience. With its intuitive interface, diverse features, and commitment to privacy and security, it remains one of the most popular social media platforms worldwide.

How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Facebook customer service

Phone number

+1 (650) 543-4800

Website

www.facebook.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Facebook?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Facebook Customer Service. Initial Facebook complaints should be directed to their team directly. You can find contact details for Facebook above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Facebook. Discuss the issues you have had with Facebook and work with their customer service team to find a resolution.