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4.4 7765 Reviews

How responsive is Facebook's customer service?

132 Resolved
1246 Unresolved
Poor 🫤
Facebook is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Facebook has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Newest Facebook reviews and complaints

ComplaintsBoard
D
4:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Leputon/ lapieton selling on facebook media

I saw an advert on Facebook for a fold away table.

Modern Retractable Dining Table - 140 x 70 x 75cm Color: White Size: 140 x 70 x 75cm

I bought it through the Facebook link. I got a confirmation email from the company. I awaited 2 months for shipping as I purchased it over the Christmas period 27 Dec, order number #6205.

My table hasn't arrived. I have tried emailing them, the emails go through but I've had no responses. I've tried to find a way to contact Facebook that's pretty much impossible.

Surely Facebook must take some responsibility in vetting that their advertisers are legitimate.

They earn money off it, how is it in that I get coned out of money through a so called legitimate site like Facebook. Where is the ownership of responsibility.

I paid $51.90 that is a fair heap of money, especially in South Africa. In also awaiting another product that was bought through Facebook which also hasn't arrived.

How many people need to be screwed over before they take responsibility. Technically they're an accomplice to the crime, and straddling money, chinning people is most definitely a crime.

I am now going to have to go through a lengthy, tedious process of getting my banks fraud division to hopefully refund my money.

If you have a platform where you're selling products and getting paid to do so, surely you should take some sort of liability for such outcomes, or need to vet your advertisers more thoroughly. Facebook is meant to be and claims to be a safe platform.

I no longer purchase products directly off Facebook, I open the Web browser link and then have to vet the companies reviews online. THIS IS NOT MY JOB Facebook its your job!

In this case they do have a legitimate web site. They just clearly are con artists!

Desired outcome: Refunded or my product delivered

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3:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook my business profile & page

Hello,

This is so disappointing , I created my business profile & page on fb they disable my page without any proper info prior after reaching to them various way still no solutions, it's been more than 6 months which is effecting my business hence I created new business page again they disable my page & still I am trying to reach fb customer care but yet no response, this is so unprofessional , fb customer care don't act on your complaint & request nor they any proper solution to provide nor they even revert your email, this is so bad , my business is suffering I am facing loss due to fb, Facebook is responsible for my business losses.

my email id :[protected]@gmail.com

Many Thanks

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6:22 am EST

Facebook Login issues

I have been having a login issue since some time. I don't know if my account is hacked, disabled or just blocked for some reason. No information was given to me.

I simply can no longer access the account. I've tried the code, new password and followed all the instructions but to no avail. This has happened since a week ago or so. My "credentials" are suddenly no longer accepted, when they are the same and the password is correct; getting a new password still doesn't allow me access either.

The Help Center of Facebook doesn't seem to change anything. I still have no access. When I type in my email and my password, the system just keeps asking me the same over and over again, without any explanation.

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I
11:35 am EST

Facebook Scam/Fake Page

I am baffled and desperate! I was recently scammed out of money via a fake FB page/group. I understand this is my fault because I was trusting, however I did all the due diligence and reported this. I also had all my family do the same. It has now been a few days and this fake page is still running. I am sure that other people are being scammed as we speak.

This person picks random Zillow addresses that are vacant homes as her home address throughout the USA. How is Facebook allowing this to continue? What are they doing about this?

Desired outcome: In a perfect world, I would like my money back and I want this to stop happening to good and honest people.

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5:34 pm EST

Facebook Disabled facebook account

my facebook account was disabled on 16th February without any warning, I have followed all instructions on the Help Centre on a computer and a mobile browser to try and find out why, I have emailed, done review forms tried to change password, five days on and still no information or replies. My messenger is also disabled which is frustrating as I pay a subscription for Keep Fit which is where I receive my links for the videos. The whole situation is really not easy to solve.

My facebook account is

Wendy Hackett Woodward and my business page is Little Flower Gifts, and my email address for both is w. [protected]@ntlworld.com could somebody please tell me what is going on and reply to me please?

Desired outcome: I would like to be able to sign back in to my accounts please asap

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Tamzin Jans
, US
Feb 28, 2023 6:15 am EST

I am having a similar issue. I tried to recuperate my account but I get a loop where it takes me back to my email and password and then when I press continue, back it loops into asking for my email and password.

I've followed their instructions to get a code, change password etc. but it keeps refusing my "credentials" which worked until recently.

I don't know if my account is disabled, hacked or some other issue and there doesn't seem to be any possibility of knowing.

ComplaintsBoard
K
6:24 pm EST

Facebook Please. Unlock. Account

My account has been locked since february 9th. I am upset and my friends are on that I am not a crook. Either this is not fair and still is locked. Took picture, put my email. It said it was having issues downloading my id. I am disabled and never done anything wrong either. It’s not fair and it’s upsetting. Please help me putting my picture id through, it’s saying it’s wrong.

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Update by Kelly Dowling
Feb 22, 2023 6:26 pm EST

It’s. Not. Fair

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M
3:16 am EST

Facebook My page

For the past year, Facebook has launched some kind of Vendetta against me. They persist in deleting Photos, my Posted Comments, and Posts I like to Share. They continue to write: "This post was only sent to a Select Audience, the person who posted it deleted it, or it has been deleted." The first two statements have always been untrue. I don't have "A Select Audience;" I have close to 300 "Friends." I did not delete it myself, either! Facebook did!

I do not understand why this is going on! Either there is somebody on Facebook's Staff who enjoys manipulating people, or else your "Board" has some kind of grudge against me. I have filed many Complaints!

I ALWAYS review my page after I post information or photos, to correct spelling mistakes or grammar mistakes. Many times, I review my page, & I find something missing. This past week, I Shared a photo of my family on February 15th, which had appeared on the "Memories" page several years before. It is no longer there! But the comments are!

I also shared a photo & a comment about the Parkland School Shooting, which I believe was horrifying. The photo was deleted. However, the comments remained.

I do not understand what the goal of Facebook is! Do you enjoy harassing me? This nonsense starts every January & goes all through the year.

I have set my Facebook page on "Friends Only," but somehow other people keep finding a way onto the "Comments" section of my page. I have "Blocked" over 75 Men from Harassing me. If my page is limited to "Friends Only," HOW do male strangers find their way onto my page?

I think Facebook has changed from a friendly website to a threatening one! I should Not have to waste my precious time writing Complaint after Complaint after Complaint! I see that I am not alone, and Other People are Complain-ing, too! If you feel it necessary to delete my photos & posts, I have a right to know Why!

Desired outcome: Please Stop deleting my posts, my photos, and my comments.There is no logical reason for your doing this!I haven't done anything wrong, my family photos & my comments are harmless, and I am Tired of writing these complaints.

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7:28 am EST

Facebook On behalf of estella neegba

I am known on facebook as Caselyn Estell Jones, complaining on behalf of Estella Neegba (KNown on facebook. Her facebook account was taken over on February 1, 2023 by an unknow individual. The unknown individual changed the number attached (+[protected]) to the account making it difficult to access the account and also changed the password. Estella can be contacted on the above mentioned number or through my facebook account. Thnaks for the help in advance.

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4:32 pm EST

Facebook Why am I being restricted???

My account is continuously being restricted for 24 hours saying I didn't follow Community Standardseven when I haven't posted
What is going on?
This is completely unjust
I get this every few days even when I haven't
posted anything Yesterday was the fourth time
Has someone cloned me?
Should I change my password
As a Priest I guarantee I follow Community standards

Desired outcome: What is going on ? why why why????

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B
7:27 am EST

Facebook Head massager

Advertisement of firm called complacenciaa providing head massager in facebook advertisement credentials are a suspect. The firm is hoodwinking customer by supplying old items through their advertisement in facebbok in india. Their entire operation is of doubtful propsition. Please donot allow such firms to publish or air their advertisement in facebook (india)

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2:41 pm EST

Facebook Lewd advertisement on marketplace..

I was coming through marketplace looking for building material, I typed free in the search bar and begin my search. As I scroll through my Facebook marketplace feed I got an advertisement for CBD the displayed two pictures of the men's private area. I screenshot it tried to get answers from Facebook and got banned. I'm extremely upset that something like that would come across my marketplace feed. I've never searched for enhancement drugs of any sort so there is absolutely no reason why that showed up on my feed. I do not appreciate it and it is absolutely disgusting that that would come across a shopping feed, and I want answers as to why it was there in the first place. How can you allow something like that and then ban me for something ya'll allowed in the first place. How dare y'all stick other people with double standards. I only shared what y'all shared with me back to y'all to get answers. Absolutely disgusting in a very low way to operate what's considered a business. And just imagine thank God my grandchildren are not allowed to have Facebook or any kind of social media site. But I do like to let my grandchildren pick out items off of marketplace and thank God I was not with one of my granddaughters when that came across my marketplace feed. Could you imagine shopping for toys or clothing items for you, your child, or your grandchild and all of a sudden you're just getting pictures of people's private parts as advertisements? Absolutely disgusting and I want answers.. m.r. [protected]@gmail.com

Desired outcome: I would like an apology and I am demanding compensation for my time, stress, and for being violated in such a disgusting manner.

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Update by Marion Butchert
Feb 08, 2023 2:43 pm EST

I was coming through marketplace looking for building material, I typed free in the search bar and begin my search. As I scroll through my Facebook marketplace feed I got an advertisement for CBD the displayed two pictures of the men's private area. I screenshot it tried to get answers from Facebook and got banned. I'm extremely upset that something like that would come across my marketplace feed. I've never searched for enhancement drugs of any sort so there is absolutely no reason why that showed up on my feed. I do not appreciate it and it is absolutely disgusting that that would come across a shopping feed, and I want answers as to why it was there in the first place. How can you allow something like that and then ban me for something ya'll allowed in the first place. How dare y'all stick other people with double standards. I only shared what y'all shared with me back to y'all to get answers. Absolutely disgusting in a very low way to operate what's considered a business. And just imagine thank God my grandchildren are not allowed to have Facebook or any kind of social media site. But I do like to let my grandchildren pick out items off of marketplace and thank God I was not with one of my granddaughters when that came across my marketplace feed. Could you imagine shopping for toys or clothing items for you, your child, or your grandchild and all of a sudden you're just getting pictures of people's private parts as advertisements? Absolutely disgusting and I want answers.

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2:23 pm EST

Facebook Suspended facebook account

I had bought a new device and their instructions didn't work, thank you, it was an innocent error. I broke my leg and that is why it took me so long to respond thanks My name is Bobbie Panter, I mistakenly typed my last name on Facebook as Panteet, it is Panter. I tried to correct it using their instructions, but couldn't Please restore my Facebook account to Bobbie Panter. Thank you

Desired outcome: Restore me to Facebook as Bobbie Panter, delete Bobbie Panteet

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5:19 pm EST

Facebook Facebook page

I want someone over her. Her supervisor. Not her! I've got lots of people on FB waiting to see how you handle this issue! Help me, please!

Rebecca McIntosh is making my life and FB page threatening, as far as my usage. I've been a very active FB moderator for my page for quite a few years... I can't remember when I started. I'm a 74 year old woman, retired. She just so happens to be a distant relative and she hates me. She CONSTANTLY is tracking me! She deletes my comments and my messages. She's even followed me onto my private e-mail web page. Seriously. I feel threatened! I've got witnesses, it's so obvious! I need her to STOP! I've complained so many times, yet I get no help stopping her. She is a devious mental case and you are allowing her to harass, threaten, track me,. Am I going to have to get an attorney to get this stopped! I've tried to go through the right steps; yet, no help! Please give me some support! I don't care if she is fired! She needs to be.! She's acting like a stalker and that is a crime! My e-mail address is s. [protected]@gci.net. My e-mail should tell you how long I've been an active user. Help me! Sandra Johnson, 2541 Wesleyan Drive, Anchorage, Alaska 99508. [protected].

Desired outcome: She needs to be suspended as a FB Editor! She needs to be disciplined! Show us FB users how you take care of this kind of problem.

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2:39 pm EST

Facebook Facebook entry

I have not been able to use Facebook for over a year

Since July 4, 2021.

I am 82 years old and I follow all rules for use.

Someone stole my information and used my account.

I have tried to rejoin Facebook but sorry I am not gifted on

all the things I need to do successfully . Please I am asking

your company to look into this matter and reinstate me.

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Brian Andrioli
, US
Jan 25, 2023 10:07 pm EST

3rd Facebook account fake people they fake on people and hack on people please block and banned and remove all fake people. Brian Andrioli [protected] JimmyBuffett197504. Please unbanned all my Facebook account.

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Brian Andrioli
, US
Jan 25, 2023 10:02 pm EST

My 2 Facebook account fake people please block and banned all fake people they hack on people and they get people Facebook account s please block and banned all fake people. And unbanned me Brian Andrioli [protected] JimmyBuffett197504

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Brian Andrioli
, US
Jan 25, 2023 9:58 pm EST

I was banned on my first Facebook account I was showing up a Philadelphia eagles game and this ops security group blocked my first Facebook account I was going to ask them why they blocked my live stream and I got banned. Please block and banned ops security group they are on Facebook call ops security group. Brian Andrioli [protected] JimmyBuffett197504

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Brian Andrioli
, US
Jan 25, 2023 9:53 pm EST

Facebook locked my new Facebook account and they need to get me back in Brian Andrioli [protected] JimmyBuffett1975043

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8:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook blocked my beloved pup

I had to put my 12 year old lab down last week. He was my best friend, but I discovered he was very sick when I got to the vet. I made the painful decision to euthanize Moby. Since, I connect with all my friends on Facebook I let everyone know what happened. I added a picture of my beautiful boy (below)

Facebook quickly removed it and advised me that i was banned for a month.

This was a deep stab in my hrart

Desired outcome: I want to post Moby's picture in my page. I have sobbed all day because I havenever been treated with such cruelty

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7:56 pm EST

Facebook I just want to be able to regain access so I can download the photos.

I have been using facebook for over 12 years now. I had an old account under my maiden name which had all of my daughters' baby and toddler pictures on there. I wasn't able to transfer all of them after I made my second facebook page under my married name. They locked my account 'due to suspicious activity' and my only option given from them was to log into it from an old device, so I did that. Several times. It remained locked and still remains locked and I have submitted both of my government issued drivers licenses with maiden and married name and they rejected them without explanation. All I am wanted is the photos off of the account and I can't seem to get any assistance. I am so heartbroken and frustrated.

Desired outcome: My email addres is [protected]@yahoo.com.

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8:45 am EST

Facebook Fake account in my name

Wednesday 18.01.2023 around 18:33 I start to receive message from my friends asking me if I made another Facebook account, I have only one account old from 2013, this new account post in my name use my photos and post on my behalf I really want somehow to close that fake account

The name of that account is Viviana Viviana

Work to new look, Lives in stoke on Trent,

Desired outcome: Closing the account

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7:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Hacked account and personal my data

My name is Sandesh Joshi and my email id is [protected]@rediffmail.com, my facebook account is hacked on 1st january 2023. Suddenly email was changed and mobile number also changed. Now neither i can access my account nor able to recover it. I have tried many ways to recover it but still unable to. It was clearly stated on my hacked account as your account is hacked from Vietnam. I am from India. I dont know what to do and how to recover my account. Kindly help.

Kind Regards,

Sandesh Joshi

+[protected]

[protected]@rediffmail.com

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7:45 am EST

Facebook oversight committee

i want to know why over the recent 2 weeks is everything i post in my own groups ( ones that i've created that are effectivly private groups ) being deemed as 'going against community rules'. These posts are just informative posts or post asking group member for ideas or opinions;. in the almost 20 nyears i've been on Face Book i have never been subjected to such scrutiny before and never had so many posts removed. To say i'm upset is an understatement

Desired outcome: decisions by oversight committee reversed, posts reinstated and a sincere apology to me personally

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10:48 am EST

Facebook Ad on your web advertising a car cover

I saw this ad on your web and ordered it, however, when I received what I received, a $5.00 pen set, instead of the$39.99 CC I had ordered.. The info and phone numbers on the package were all bogus, not happy that you all are allowing these scam China companies take advantage of your customers! I ordered this item on 17 Dec 2022. The pkg came from "Online Seller/940 West Bethel Rd/Coppell, TX 75019/Track # 9400136105155017049838. The so called email address I was given was [protected]@gmail.com. This address came back ad undeliverable. No phone number provide that wad legit.

Desired outcome: Refund or explanation of why these companies hiding behind Online Seller logo are allowed to continuously scam us daily on your web!!

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Facebook In-depth Review

User Interface and Navigation: Facebook has a user-friendly interface that is easy to navigate. The layout is clean and organized, making it simple to find and access different features and settings.

Features and Functionality: Facebook offers a wide range of features and functionalities that cater to various needs. From posting updates and sharing photos to creating events and joining groups, there is something for everyone on this platform.

Privacy and Security: Facebook takes privacy and security seriously. Users have control over their privacy settings, allowing them to choose who can see their posts and personal information. The platform also provides options for two-factor authentication and alerts for suspicious activities.

Advertising and Monetization: Facebook offers advertising options for businesses and individuals to promote their products or services. While ads can be seen throughout the platform, they are generally unobtrusive and do not interfere with the user experience.

Customer Support: Facebook provides customer support through various channels, including a help center, community forums, and direct messaging. While response times may vary, the support team is generally helpful in resolving issues and answering queries.

Community Engagement: Facebook fosters a strong sense of community engagement. Users can connect with friends, join groups, and participate in discussions. The platform also encourages social causes and supports fundraising efforts.

Mobile Experience: Facebook's mobile app offers a seamless experience, allowing users to access all features and functionalities on the go. The app is well-optimized and responsive, ensuring smooth navigation and quick loading times.

User-generated Content: Facebook thrives on user-generated content. Users can share their thoughts, photos, videos, and more, making it a platform for self-expression and creativity. The ability to interact with others' content through likes, comments, and shares enhances the overall user experience.

Accessibility: Facebook strives to be accessible to all users. The platform offers features like alt text for images, closed captions for videos, and keyboard shortcuts for easy navigation. Additionally, Facebook works with screen readers and supports multiple languages.

Overall User Experience: Facebook provides a comprehensive and enjoyable user experience. With its intuitive interface, diverse features, and commitment to privacy and security, it remains one of the most popular social media platforms worldwide.

How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

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