Exploria Resorts review: Timeshare

My name is Sabina Lopez. I'm filling a complaint to Exploria Resorts club, the last may 2023 when through a vacations agency in Facebook page I thought I was buying my first and the best vacation of my life... the package was 5 days in the resort and 3 days cruise and part of the package was a presentation (which I didn't know) I asked them what happen if I don't attend the presentation and they said to me that they will charge me with a full price at the check out, according what the "seller" said to me it will be a 30 minutes or an hour presentation (lies) after almost 4 hours pressure from the seller, who after promising me that she will help me to cancel this she brought her Manager who came with 2 contracts, tired I signed... when I came back to home in Ny from the "vacation" I tried to called to the Exploria Resort to get help to cancel the contract but nobody answer me, I tried to call the seller and no answers, I called the manager and left a message on his extension but nobody call me back, no help at all... finally after several days I got someone to help me reading the contract (English is not my native language) and at the end of the contract said that I have 10 days to cancel and get my money back which I didn't know. Very convenient for them (getting a person for other state with 8 days vacations)... and of course I was already late to cancel this nightmare, I called exploria again, I called the seller and called the manager and again no help since then I been calling them trying to get help and no luck at all, they never gave me a chance to cancel this nightmare, then after a weeks calling and sending messages to the seller, she finally called me back and she ask me to try first and if I don't like it then try to cancel (lies) and then I tried to use the "gift" which is not a gift because I was asked to pay 300 dollars for a membership another thing that I didn't know, to book in the "gift" then I book in to another resort in Pennsylvania which was horrible, dirty, for "3 days and 2 nights" and again getting to a different presentation with another seller that knew I wasn't feeling good because I got some drinks the night before (I don't drink, I'm a 61 years old lady) I told this seller several times that I was sick and feeling drunk and they was insisting me and pressuring me for 4 hours and get me into an "upgrade" that I don't want it. When I was back in home I sended a letter requesting to cancel this and them I got a phone call saying that I'm out of the time limit to cancel this... unfortunately toke me several days to get help to make the letter in English and sended to them, in Dec 4, I got a letter cancelation for the contract and a refund money to an account that they open when they was taking advantage of me knowing that I wasn't feeling good, account which I closed and reported... but I notice that they tried to collect payment on my credit card account the same day Dec 4, and I called my bank to report that transaction... after, I called Exploria Resorts again to ask what happened why they are still trying collecting a payment in my credit account when they cancel the contract and after severals tries finally a lady answer me that my membership is still active, I filled a complaint with a DBPR, BBB, FLORIDA GENERAL ATTORNEY and to NY GENERAL ATTORNEY to see if they can help me too... I need a help with this case please, I'm not a rich person, I work very hard, sometimes 60 hours a week and I can't afford a lawyer, somebody have to stop those companies that are taking advantage of innocent people, I want them to stop this nightmare and reembolse me my money, thanks so much in advance.. sorry for my English I'm using my phone translation.

Sabina Lopez