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Dear Complaints Board,
I am writing to file a complaint against Exploria and their sales representatives for the way they have treated my family and me. We were presented with an opportunity to become owners at a resort in Orlando, but the experience was far from what we were promised.
During the long and tiring meeting, we were told that we would be able to use the resort anytime we wanted, but this was not the case. Additionally, the sales representatives made us feel like they were our best friends, only to leave us feeling disappointed and frustrated.
The issues we are facing now are even more devastating. My husband is on dialysis and has CHF, which means that we are unable to travel anymore. This renders the resort ownership useless to us and our children do not want it either.
To make matters worse, the meeting that was supposed to last for only 90 minutes ended up taking up 2 to 3 hours of our time. We will not go through such an experience again.
This treatment is unacceptable, and we demand full compensation for the deceitful promises and misrepresentation of facts. We urge you to take appropriate action and ensure that other families do not suffer at the hands of Exploria and their sales representatives.
We are writing this complaint with assertiveness, passion, and confrontational tone of voice, as we feel strongly about the mistreatment we have received. We hope that our complaints board will act swiftly on this matter.
Stephen and Rebecca Arrington
