Expediabait and switch

On february 10, 2019 I booked a cruise on msc through expedia. On their site it offered a fantastica experience that included 12 drink vouchers per person. On september 15, 2019 I boarded the ship and was told that program was discontinued over a year ago. I called expedia and was told that this had happened before by a customer service rep named shannon. After three hours on hold I was told corporate would get back to me. When they called I was told that there was no way to prove that upgrade was on their site even though I was told that this had happened before. My case number is [protected]. My escalation number is [protected]. My booking number is [protected] and [protected] for two rooms and 5 people. I wish to be compensated for the difference for the difference of the bella package to the upgrade of the fantastica package

Oct 04, 2019

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