Expedia
reviews and complaints

spammers, hidden charges not disclosed - Having recently booked 4 tickets for friends to Lanzarote with ebookers.com it was told that the cost of my flights would be £218.78 avg per person all taxes included. only when I purchased did I find out that there would be a £10.00 charge per ticket over and above the cost of booking direct with the airline. Although it did say earlier on in the process "a fee of upto £10.00 per ticket May be applied", that was as deffinite as it got until you had paid the price. On the book out screen, there was a Charge of £0.60 payment card fee, but there is no mention of the £10.00 per ticket, this is well and truly hidden in another additional click on Taxes and Fees, but even on opening this it is still not clearly disclosed that £40.00 extra has been added on. On trying to complain about this, my telephone calls were put through to India and the Pillipines, and I was refused the telephone number and email address for the London Office. To make matters worse, I now find that apart from fleecing me for £40.00 there is an additonal luggage charge per customer, each way, levied by the airline that was not disclosed by ebookers, nor the airline concerned.My concern is that ebookers are deliberately witholding and hiding relevent extra charges knowing that anyone in their right mind would not use their service and willingly pay £10.00 per ticket over the price of booking direct with the airline. In my view, this practice is, at the best shady and bordering on deception.

As i just said in subject of complaint, that i had cancelleds my service, my cred it card company told me that 3different charges occurred, they became suspicious. Please make sure that my accounts have been cancelled. I thought that had been done last week. My name is lenore bershin- my e-mail address is [protected]@yahoo.com incidentallu, i was told this was a free service

For those of you who support our troops, I call for your support now. Expedia has usually been a helpful website in planning vacations and saving money. When I called to cancel a trip due to my husband being deployed, I was sent on the ring around. I waited a week to find out that Expedia could not do anything and I would have to contact the travel insurance. Under the policy I absent mindedly clicked on while purchasing the trip, only certain instances would qualify for a refund to be granted, one of these being Jury Duty. So what they are saying is that if my husband were called safely to jury duty, I’d have my money back, but him deploying to another foreign country doesn’t matter.

So I ask you all to help me voice my experience with Expedia so they can see that there are plenty of people who do Support our Troops. People who respect the freedom they have and those who serve everyday defending it. Especially when this means leaving one’s home, their families, life as they know it, to protect us in ways we are unaware of. Please do not use companies like Expedia, HEM Hotel of Amsterdam, or the insurance provided through this company, who do not support those who serve to keep them and their families safe.

Don't book with expedia. If the hotel is disgusting when you show up, and you try to cancel, even if the reservationist will do it, expedia won't allow you and will charge you. You are better off booking on your own. Save yourself the money and the headache, don't book with expedia!

To whom it may concern,

Re: letter of complaint

I am writing to complain about the dreadful level of service that I recently received as an Expedia customer. I was promised a call back in order to resolve this issue and this action has not been taken so I am left to relive the experience writing to you.

I am expecting that Expedia will investigate this thoroughly and inform me of the outcomes as to how and why this happened. I also expect to be refunded for the flight that I paid for as Expedia didn’t honour the booking that I had paid for which caused me considerable duress.

On 15.03.10 I booked a flight from London to Mytilene via Athens with Expedia in order to attend a wedding. The initial booking was made for the following itinerary:

27th May 2010 London to Athens – Departing 22:15

28th May 2010 Athens to Mytilene – Departing 04:00

01st June 2010 Mytilene to Athens – Departing 07:10

01st June 2010 Athens to Mytilene – Departing 09:15

On 13.04.10 I received a barely understandable voicemail informing me to call Expedia urgently regarding my flights. I called back the number that they had requested but I could not provide the reference number as the message had been poor (English and call quality). I found my original booking reference and called back immediately due to the apparent urgency at a time really inconvenient to me. The man that I spoke to didn’t listen to me at all. He explained that I had to change my flight times and kept repeatedly saying ‘Maam, I have a great solution for you’. He didn’t once ask what a ‘good solution’ would look like. I explained that I was attending a wedding on the day that I arrived and that his ‘great solution’ didn’t work for me on that basis. This is interesting as I later found out that there was no need to change my flights at all. Six ‘great solutions’ and about 20 mins (on my phone bill) later, he booked me onto suitable flights. I then received a confirmation email of my new flights.

One 27th May 2010 I checked in at LHR on my flight to Mytilene via Athens (along with my luggage). When I arrived in Athens, I went to the Aegen desk in order to check-in to my onward flight (as requested) and was informed that they could see my booking but the agent (Expedia) had neither confirmed nor paid for the flight. They requested that I check with the Olympic desk (as per my original booking in just case). I checked and there was no booking with them. I then returned to the Aegen desk. They told me that this was not a rare situation with Expedia and that I needed to call you. The only number that they could get was a number in the United States. I had less than an hour to rectify this. It was the middle of the night. Firstly I was calling from my UK mobile to the United States office as it was the only number that they had from Athens (I will send you the mobile phone bill as I couldn’t use their phone) and secondly the voice recognition would not recognise my British accent so I had to speak in a false American accent which was embarrassing. After circa 10 minutes on hold, I spoke to a lady who was very apologetic but unable to help. I explained that I was in the company Aegen staff who could see my booking and that it had not been confirmed. Once again, your agent did not speak good English and time was of the essence. Expedia could not identify me using any of the following; my name, my booking ref, my passport number, my email address (x3), or my bank details. After just under one hour on the phone, your representative informed me that I needed to speak to a supervisor. I requested not to be put on hold at all and that I would wait on the line. I was sure that I would now miss the flight and not make it to the wedding. I was tired, frustrated and anxious. I am a regular traveller (also in developing countries) and have never experienced such frustration and incompetence. I was kept waiting as there was no supervisor available to take my call and no acknowledgement was made of the urgency. I was then put on hold. Eventually I had to hang up as I was feeling very anxious and was clearly going to get no support and miss the flight. Then Aegen informed me that I would not make it on to the flight. They also expressed that there should never have been a modification made to my flight as there was space on my originally booked flight (which I had also now missed). This only fuelled my frustration.

I eventually gave up and purchased a new ticket on a later flight (I will send you the receipt for reimbursement). Both Aegen and Olympic Air have insisted that I push for further compensation for the stress caused. Catching the later flight resulted in an €75 taxi to my final destination on top of the flights. I had the additional inconvenience of having to trawl through ‘lost luggage to retrieve my case.

The knock-on effect meant that I did not have a holiday. I did not know whether my return flights were confirmed. I spent my free time that weekend waiting in places where I had a phone signal in order to remedy this debacle cause by Expedia. I had to forsake activities that I had paid for in order to ensure that I could get my return flights that would. My holiday was entirely ruined. I spent hours alone in a hotel making and receiving calls at my cost. To add insult to injury, I was than informed that I had never checked-in and LHR and that I was affectively a ‘no-show’. This was not true. I was on the flight. I have the boarding card (which I will send to you). The final day and night of my 3 day holiday was spent alone in a hotel (that I wasn’t staying in) waiting for Expedia’s calls (who were still struggling to resolve the situation). At approximately 11pm the night before I was due to fly back on an early morning flight, I received a call to say that they had found my details and provided a new booking reference number. I then had to pay another €75 taxi to the airport as I had missed the last bus.

I was informed that Expedia would follow up on this issue and resolve my complaints. I have still not heard from Expedia months later and cannot wait any longer.

Please send me the address to where I can claim on my expenses. Details of my supposed flights are below.

I will await a speedy response (my contact details are as below) and I hope for an acceptable resolution which will compensate me for not only the anxiety caused but for the financial loss.

Please let me know what you require in order to make a claim for compensation. My holiday was ruined as most of my time was spent attempting to identify myself with Expedia who I had paid and flown on one of my booked flights.

I will not hesitate in taking action against Expedia through formal channels and share my experiences with relevant online spaces/bogs or with my network of frequent flyers. See below for my booking details.

Yours sincerely,

Hello, A little while ago, I purchased tickets for my wife and I to travel overseas. Upon ordering the tickets they mentioned that the transaction did not go through. I called my bank to see what was happening and they mentioned that the amount had infact went through. I tried to contact them to see what was going on. Upon contacting them, they gave me the run around. No one could explain what was happening and had no record of any tickets being bought. Ofcourse I called and complained about fraud. I am currently serving overseas and my wife has to go to the bank and try to sort out this delemia. I cannot believe that this happened. I am now out a huge amount of money and have now added unwanted stress to everything. I just want to advise people that expedia.com is the worst place to go to get anything. BE ADVISED! THEY WILL RIP YOU OFF!

I rented a car from Expedia.com in Feb 2010 for my upcoming trip to Ireland in June 2010...I researched all of the cars offered to find the most affordable car for the size we needed for 5 of us...the car I rented was a BMW or similar...I rented it for 509 euros total...they also offered international car rental insurance for an additional $209 to avoid the high prices over the counter...so I purchased that as well...once we arrived in Ireland...Hertz told me they did not accept the Expedia car rental insurance...I had to pay an additional 465.40 euros for their insurance or they would hold 3, 000 euros on my card until the car was returned...so I had to pay the 465.40 euros to avoid all of my spending money being held...then they proceeded to tell me that I would have to pay an additional 30 euros a day to get the BMW Expedia told me I would get...they gave me a Mitsubishi Lancer...the difference between the 2 cars was the BMW had 18.4 cubic ft of trunk space and the Lancer had 12.3 cubic ft...nothing similar about those 2 cars...they also had 3 of the BMW's sitting on the lot unrented...when we saw the Lancer it was missing car parts...side mirror, piece off the roof, major scratches and dents from the front all the way to the rear...the car was a joke...the BMW's were scratchless...we couldn't fit not one medium suitcase in the trunk...only 3 small carry-ons would fit...so my parents and my 2 daughters had to hold their suitcases in their laps for 3 hour drives each way...as soon as I reached my destination I tried to call Expedia...found out that you cannot call 1-800 numbers from overseas...so I emailed them...a week later I received a reply stating they only handle these matters by phone...so I waited until I returned home...I called and they were very apologetic and said they would take care of this...its now a month later and the matter is still not resolved...every week I've contacted them for 4-5 hour phone calls...the last supervisor I talked to named "Waldo" said he would refund the $209 for the aggravation while they still worked on the additional 465.40 euros...today I called and was told I would not receive any refund...I feel I should seek legal advice because not one item on our contract was fulfilled...do you have any suggestions?

Tried to change flight on 6/13 with 1 agent and 1 supervisory agent, they were both, rude, flippant and condescending. I was on phone 1 hr and still got no resolvement. called on 6/14 talked to agent on getting administration phone number to put in complaint. Jordan said they didn't have an administration, I'm suppose to tell them (agents) what the problem is and they give it to their supervisor. Sure, like I believe that one. Continued to try and log onto customer support, for two days, got "error code, failed not allowed onto this site."

Expedia has got to be the biggest scam ever. To make a long story short (and I'm talking 2 days of back and forth on the phone and getting multiple reasons for 'not being able to open my file that they issued') I booked a trip - same as everyone else on here - and needed to cancel. They could refund the hotel (after tons of convincing) but they could only issue a credit for the flight through Delta. They said I had to use the flight within a year or it would expire - and never bothered to send me any paperwork. Well I called exactly 360 days later and sure enough my file had disappeared into thin air. Of course my itinerary # was useless, and the name, credit card, and emails I had to prove my case were inadequate. So needless to say, the $500 credit I had to put towards a flight went into their ### customer service's Xmas bonus.

It's funny because I called Delta to tell them about my situation, and even THEY did more to help me than Expedia could. The one customer service rep I spoke to explained to me that he had heard that same Expedia story on a regular basis! He told me not to bother with them anymore, and if I could somehow get my hands on the itinerary number they had issued to Expedia, they would be happy to credit me the flight (even if it were a few days over the expiration). Needless to say Expedia could not find this number...

ANYWAYS - lesson learned. And I hope you readers seriously take this into account when you do online bookings. As for hotel websites, I swear by Hotwire.com. Get deals, friendly people!

While booking a trip on Expedia.com I accepted a package price of $379.00. I immediately accepted the price and submitted credit card information. Expedia then attempted to charge me $534.00 claiming that the price changed during the processing of my credit card. In contacting Expedia, I spoke with 7 different people in El Slavador and Asia. No one could answer my question but everyone of them were quick to blame me for not "accepting fast enough." No one offered an explanation other than that it was I who made a mistake. None of the people I contacted at Expedia noted the account about my complaint so I had to re-tell the story each time. Corporate Headquarters simply transferred me back to the customer service line which ultimately connected me to El Salvador or Asia. I then received an e-mail stating that I needed to call customer service regarding my dispute. When I called, no one knew what I was talking about. The pricing was misleading, a misrepresentation, and, quite bluntly, false advertising. I would recommend that consumers not utilize the services of Expedia unless they want to experience a similar situation. Customer service was ridiculously insufficient, corporate would not respond at all, and no type of assistance was offered.

My husband and I wanted to use our credit card miles toward our airline tickets and rental car so after I booked our tickets (4 ea)and rental, I called to confirmed within 24 hrs what I saw on our itinerary: "(Mastercard####) Payment $1527.60" as a lump sum charge. The Customer Service Rep told me she couldn't bill the rental car and tickets together, but the ticket prices would be billed on my credit card as one amount. Three days have passed since then so we decided to check on these charges to see if they were posted. We saw they had been listed individually, which meant we will need 240, 000 miles rather than 157, 000 to cover these tickets. We contacted Expedia's Customer Service dept again and were told they apologized for the confusion. The rep said we should have booked our rental & tickets as a "vacation package" for a lump sum billing but there's nothing they can do now but offer a $50 credit to our acct. We recommended they play back the recorded phone conversation from 12/29/09 so they could hear me stressing the importance of having our charges grouped together -- roughly 3x. We requested to speak to a supervisor, who blamed the billing on Delta airlines, stating they are the ones who billed our credit card, even though we did business with Expedia.com .(?) We also asked why didn't the rep suggest to us other ways get our charges billed together so we could make an informed decision within the 24 hrs limit. Expedia said they will make sure to notify all of the reps about this from now on...

Today I looked at my bank account & saw a debit for the amount of a ticket I tried to book 3-4 days ago with Expedia. Since I made the reservation and never received a confirmation email at either of the email addresses I gave, I assumed it was never made. Since this flight is not at all urgent, I decided to make it at a later date.

I've been booking this same flight almost every month for the last year from various online travel companies. I have always received an email almost immediately from every one of them, except Expedia.

Now my account has been debited and overdrawn with over $100 in overdraft fees. All the "customer service" rep, and supervisor, could tell me was about their 24-hour cancellation policy which is online when making reservations. Well, so is their commitment to sending a confirmation email.

I'm a technology professional and understand what causes emails to not be accepted by an account. None of those applies to my account and my son has an entirely different account that did not receive it either. I have always received emails from every other online travel company. They need to accept responsibility for the mistake.

I do not want a credit as I have no intention of ever doing business with them. We have choices and it is our right to execute them.

I now await a response from their online customer service email option.

I recommend not having the headache of using a company that will not take responsibility for their mistakes.

Never used expedia.com before. Wanted to go away for a romantic weekend in New York City to see a play - booked hotel reservations through Expedia.com. Hotel was rated as 3 starts got there and it was a horrble hotel ... horrible small cheap looked like a hotel you rent by the hour. I coiuld notsleep there even for a night. Left the hotel, front desk manager said I would get arefund if I call Expedia. I called expedia right after I leftthey said call back their manager was not around. I called back 5times got the run around then finally they said no refund.I went around the block got a great hotel room in a classy hotel for $50 a night cheaperthan the expedia hotel. DO NOT USE EXPEDIA -VERY VERY FRUSTRATING.

I was booking flight reservations on April 20th when I was about to pay for my tickets a screen pops up saying your rate can change from $482 to $382 apply now. I applied for the Citibank credit card to get this offer and it approved me right away and then told me to pay for my reservations another way and I would get my credit card in 10 days. I was then kicked out of the reservation screen and had to start over trying to reserve my tickets. I repeatedly called Citibank to get the credit card number and they said I would have to wait. I repeated ly caLLED eXPEDIA AND THEY REPEATEDLY LOST MY CALL HUNG ON ME AND WERE UNABLE TO HELP ME. I decided to go ahead and book and then get the payment transferred to the citibank card. Expedia refused to do this. It was bait and switch. I never should have used Expedia their customer service is awful. I never should have taken out the Citibank card it was a lie they did not give you the $100 credit. I will never use expedia again. I cancelled the Citibank card. EXPEDIA will never help you they are horrible you have to call them 10 to 15 times to get through when you need them they will not help you. Citibank and Expedia made the offer and it was a scam. My reservations are not cancellable and they screwed me. Do not let them screw you.

My name is Mark Mearin and I went to visit a family member who resides in a group home. Due to the Bay Bridge being out I was unable to get to the airport on time to come home. I called exspedia and told them my name was Mark Mearin and gave them my confirmation info and the situation with Bay Bridge being out. They would not honor the tickets I had already bought and basically told me I could rent a car, take a bus or buy another plane ticket. Had to purchase 2 one way tickets just to get home when I had already purchased round trip tickets. Good job, expedia.

Expedia.ca made my vacation a nightmare canceling my flight, and holding money from my credit card, owning me $7, 000.00.
I booked Vacation to Rome as a gift for my dad's 60-th birthday, taking days of vacation at work going me and my two parents. Expedia canceled my flights because of British Airways strike, charge my card trying to replace me with other more expensive flights without my authorization, I asked them to cancel new flights, they hold money on my credit card for second canceled flights, Expedia absolutely helpless and careless stuff and managers.
It's been a week since this been going on, I unable to purchase any vacation now, even with available money on my card Master Card put everything on hold. Now we unable to purchase vacation, it's too late for us my available days are gone and I spend them fighting with Expedia.ca, I never been more stressed in my live. Me and my parents horrified what Expedia.ca still doing for us holding our money. I need a lawyer, I want this company out of business, they must pay for this!

Blog against Expedia.ca http://www.myexpediaexperience.com

Expedia sent promo deal everyday to my email and advertised Europe trip as low as C$850 per person so I booked a Montreal to Prague vacation package flight + 6 nights hotel. The lowest price flight option was British Airway. I do not like to fly with British Airway because of the risk of potential strike. At the time I booked on line, the price was even lower than the advertising. It was at C$756 avg/person included selected items, taxes and service fee. Because of the strange low price, I read thoroughly terms & condition to see if there was any hidden fee. After I read the rules and restrictions, I accepted the price the total trip cost was C$1537.46 . This total was shown right above the payment option. I entered my credit card info and completed the booking. The instant on line confirmation cost is $2259.12. That was totally untrue as advertising if book together discount of + C$700. Then I made a trial booking right away to see if it was a mistake. The price is slightly higher than my accepted price. Therefore, I figured out this might be a computer system error and can be fixed. But I wrote to Expedia immediately to notify them regarding the overcharge. Customer support team replied a few hours later informed me that Expedia is a real time database and the rates and availability are constantly changing. Once the credit card information had been entered and accepted the price is fixed. Therefore Expedia refused to offer refunds or compensation for price increases. Expedia explained the rate was given to them directly from the airline and thus non-negotiable. I was very up-set and made several calls. I spoke to the first agent I wanted to cancel the transaction because it was not my accepted price, but she told me I could cancel the flight but it is non-refundable and subject to the airline penalty. She told me I have to take all the responsibility if I book on line. I was unable to spend time arguing with her on the phone in the workplace. So I called during lunch time, the 2nd agent kept saying 'can't hear you'. Give up. I called after work, the 3rd agent told me if I called the same day, transaction can be canceled without penalty. I completed my purchase at 10:30 p.m. I did call within 24 hours. After telling the story over again, he gave a case number and a supervisor will review. Every time I called to follow up, I have to repeat to tell the same story and then the agents started put me on hold for 20 minutes and refused to transfer me to the supervisor. Since then I made several trial booking on the site. The price was a little bit more, but the same package never cost more than C$1900. After a week, a supervisor finally sent e-mail to me with a very disappointed reply. They said their internal tracking logs advise of price change on the top of the page just before I completed my purchase. Expedia assured they had not overcharged. At the moment I completed my purchase, I did not see any alert. If this alert really exists, it should be displayed beside and right on top of the payment option, not on top of the page as Expedia supervisor said. This is to fool the customer and misleading the customer to proceed with an incorrect amount. I made several trial to check what is the current price, I don't believe the price went up at the second I completed my booking and went down immediately when I made another trial booking . This is a false advertising of low price and a trap to customer. Now Unite announced go on strike on my departure date, may be at that time I can get a full refund from the Airline. Because I made several trial booking, Expedia send e-mail to me and offer help for my trip. No thanks. I will never do business with Expedia and assure friends & family beware of this dishonest and unfair business game.

I recently purchased a hotel, air, and car rental from Expedia, I made a mistake on the return date which was my error (which was not seen until arriving at the airport for my return from Las Vegas) somehow I had a return date of March 27 instead of the intended Feb 27 Upon arriving at the WestJet counter for check in this was brought to my attention I asked to have it changed and the agent even admitted that it was a common mistake...however due to the fact I had purchased the ticket from Expedia the change could only be made by them, there where 4 seats still available so the agent kindly reserved two seats ...then after 45 minutes on the line with Expedia was told they could not make a change in under 6 hours and that there where no seats available on subsequent flights for several days...I was forced to purchase the tickets directly from WestJet as I was due back to work on the Monday. On the 28th of Feb I phoned Expedia got an agent on the line finally, who gave me a cancellation confirmation number a amount of$774.23 refund less cancellation fees etc. and while it was quite a bit short of what the WestJet tickets cost I figured it was my error and live and learn and be more careful next time...March 8 I got a call from and agent who said there was not going to be a refund as it had been denied by the refund department, I pointed out the other agents committment and was told she should not have done that...on the 9th I called again and got to speak with a well spoken (english) agent who listened to my situation said all I had said was on the previous record and after quite along wait on the telephone said she and her supervisor would review it and get back to me...March 13 still no reponse! Called again explained my story again...supervisor not available but will look into it? THIS COMPANY IS A JOKE...CUSTOMER SERVICE IS NON EXISTENT...FRUSTRATED

On 2-Feb I booked an all-inclusive 4 star holiday in Jamaica with Expedia for one week from 12-Feb to 19 Feb at the Grand Palladium hotel, Montego Bay. Expedia debited my credit card upfront for the full amount of $1, 801 and then confirmed the booking with both Expedia and hotel confirmation numbers. On 11-Feb while I was travelling to Jamaica Expedia sent me an email saying there was a problem and that I should call them. I did not receive the email until I arrived at Montego Bay airport. I tried several times to call them but because of the snowbound weather in the US an automated response told me they were overloaded with calls from travellers. I sent various urgent emails but did not get a response. I went on to the hotel where I was told that I should contact Expedia - after a lot of discussion I was told that Expedia had cancelled the reservation on the previous day! (11-Feb) and that the hotel was now fully booked and they did not have a room for me. We were forced to look elsewhere and had to take a last minute self catering condo. It was our St Valentines holiday and my wife who would now have to cook was furious. When I finally got email responses from Expedia all they said was to call Expedia for help. From Jamaica calling the US Expedia toll free lines costs $4.30 per minute from my cell phone. Over the following week I spent over 45 minutes ($250) just getting refunded with no apolgy or even an explanation from Expedia. I did not get any kind of answer by email, I was just told to call an operator. I was finally told I was being re-imbursed only $1, 635. After several more calls I was then told they were re-imbursing the total amount. I asked Expedia to reimburse my $250 cell phone charges but they did not even reply to this request. To this day I do not know why they cancelled the hotel one day before I was due to arrive.