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CB Travel Agencies and Tour Operators Expedia Complaints #762-781
Expedia

Expedia review: Hotel that advertised airport shuttle but did not deliver

C
Author of the review
11:50 am UTC

Upon my arrival at JFK International Airport around 10pm on Friday- 30 August 2019, I was directed by both JFK staff as well as Best Western, JFK, to go to Federal Circle via the Sky Train, where I would be able to catch the Hotel Shuttle for Best Western, Far Rockaway, New York as was advertised in the listing with Expedia, when I made my reservation on 11 August 2019

I waited for over an hour, calling repeatedly for assistance from Best Western JFK and Far Rockaway, without success and eventually had to take a taxi to the hotel (Receipt attached), finally arriving at the hotel and checking in around midnight on 30 August 2019, understandably exhausted and upset

As you can imagine, this experience did not meet my expectations for a complimentary shuttle to and from the hotel and I incurred additional expense and great inconvenience as a result of Best Western, Far Rockaway, New York having advertised a free hotel shuttle through Expedia, but not delivering on that same benefit promised

I require a reimbursement of the funds from the attached taxi receipt and wish to register my displeasure with this travel experience!

Let me know how and when the funds can be collected
You can contact me at colleen.[protected]@gov.ky

From: Brandon [mailto:brandon1@candw.ky]
Sent: Sunday, August 11, 2019 8:21 PM
To: Williams, Colleen
Subject: [EXTERNAL] FW: Expedia travel confirmation - Fri, Aug 30. - (Itinerary #[protected])

---------- Forwarded message ----------
From: Taxi/limo via Square
Date: Aug 30, 2019 10:52 PM
Subject: Receipt from Taxi/limo
To: brandon1@candw.ky
Cc:

Square automatically sends receipts to the email address you used at any Square seller. Learn more

Taxi/limo

How was your experience?

$35.55

Custom Amount $35.55

Total $35.55

Taxi/limo
646-209-8548

Visa 3407 (Keyed)

Aug 30 2019 at 11:51 PM
#9xGh
Auth code: 030861

© 2019 Square, Inc.

1455 Market Street, Suite 600
San Francisco, CA 94103

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From: Expedia.com
Sent: Sunday, August 11, 2019 9:19 PM
To: brandon1@candw.ky
Subject: Expedia travel confirmation - Fri, Aug 30. - (Itinerary #[protected])

Thank you for your reservation

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Thank you, Colleen! Your hotel booking is confirmed.
You scored a great price with Expedia.
Continue the savings with deals on cars, flights and activities.

VIEW FULL ITINERARY

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Best Western Far Rockaway Inn

10-25 Beach 21st Street, Far Rockaway, NY, 11691 United States of America

Check-in
Fri, Aug 30
Check-in time starts at 3:00 PM
Check-out
Sat, Aug 31
noon

Room Details
Room 1
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator
Free High-Speed InternetFull Breakfast
Reserved for
Colleen Williams
1 adult

Special requests*
1 Queen Bed
Non-smoking room

*All special requests (such as in-room amenities, bed type, and smoking preference) are shared with the hotel, but requests are not guaranteed and may incur additional charges. We recommend you confirm them directly with the hotel before travel.

Manage Booking

Cancel

Free cancellation until August 29 at 1:00 PM (Eastern Standard Time (US & Canada))

Pricing Summary

Room 1 Price
$152.67

Fri, Aug 30
$129.99

Taxes
$22.68

Total
$152.67

Collected by the hotel
Unless specified otherwise, rates are quoted in US dollars.

Additional hotel fees
These fees and deposits only apply if they are not included in your selected room rate.
The price DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges, and surcharges upon check-out.
Rules and restrictions
For rules and restrictions please view your full itinerary.

Cancellations and changes
If you cancel or change your plans, please cancel your reservation in accordance with the property's cancellation policies to avoid a no-show charge.
Cancellations or changes made after 1:00pm (Eastern Standard Time (US & Canada)) on Aug 29, 2019 or no-shows are subject to a property fee equal to 100% of the total amount paid for the reservation.
Guest charges and room capacity
Base rate is for 1 guest.
If rates are listed below, they may be quoted in the currency of the country where the property is located.
Total maximum number of guests per room/unit is 2.
Maximum number of adults per room/unit is 2.
Maximum number of children per room/unit is 1.
This property considers guests aged 12 and under, at time of travel, to be children.
Availability of accommodation in the same property for extra guests is not guaranteed.
For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.

Special Instructions
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.
Late arrival instructions
If a late check-in is planned, contact this property directly for their late check-in policy.

Get protection in case of last-minute cancellations or missed hotel nights.
PROTECT MY HOTEL

Expires 24 hours after confirmation of hotel booking.

Where to find help

For special requests and questions about your reserved room or the hotel property, contact Best Western Far Rockaway Inn.
Phone: Tel: 1 (718) 9254285
Message Hotel

Download our FREE mobile app

Call to book:
1-800-Expedia

My Account | Privacy Policy | Add us to your address book | Customer Service |
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You are receiving this transactional email based on a recent booking or account-related update on Expedia.com.

Contact information: Expedia, Attn: EMC Team 333 108th Avenue NE Bellevue, WA 98004, USA. Expedia cannot receive replies to this email.

CST# [protected]

© 2019 Expedia, Inc. All rights reserved. Expedia, Expedia Rewards, +VIP Access and the Airplane logos are registered trademarks, or trademarks, of Expedia, Inc. in the U.S. and/or other countries. All other products are trademarks of their respective owners.

EMLCID=US.PT.EVENTTRIGGEREDMAILING.ENSPURCHASECONFIRMATION.HOTEL&EMLDTL=DATE20190812-ISSUX.SIDX.KEY94298948424.PAIDX.LANGEN_US.MCIDX.TEST20.VERSX.MIDS1-25659_2-33606_3-33510_4-33491_5-32376_6-33420_7-29845_8-31420

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