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4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Expedia reviews & complaints 1439

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8:02 pm EST
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Expedia - Expedia bookings policy

In January I booked a stay for Mandalay Bay in Las Vagas for November 17th, 18th, and 19th. I was charged 1,100.00 per night for a room with two queen beds. When checking in I asked the attendant at the resort how much would the room charge be if I booked directly through Mandalay Bay, 455.00 a night. I responded we were charged 1,100.00 a night that I...

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11:04 am EST
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Expedia - Refund

On Sept. 22, 2023 I thought I was making a reservation at Travelodge in Perry, Ga. When I checked in I found out that I had made the reservation for Sept. 29, 2023. The clerk of the Travelodge told me to cancel it and they would send a refund.I immediately did so and paid the hotel for the night. The first reservation was paid to Expedia for $89.06 and...

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3:37 pm EST
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Expedia Expedia Cancellation Policy

Booked with Expedia for an all-inclusive, right after booking, we noted that the dates were off (by one day). We immediately called in, noting that we wanted to move the dates forward one day, or cancel. At the same time, once booked online, the Expedia website offered a full refund via a button - with no caveats or exclusions. We decided to use that instead and clicked on it. This provided only half a refund. Now, trying to resolve is useless. Expedia uses a CRM system that sends our question to a front line minimum wage employee, whose performance is based on 'time to respond', and not on whether the issue was resolved. In addition, your reply to that response does not go back to the same person. As such, they keep providing a cookie-cutter response, and it never gets resolved. We have filed a complaint with our Consumer Protection Agency, and will look to garner support for a class action lawsuit. If interested, email [protected]@GMAIL.COM

Claimed loss: 3200

Desired outcome: Full refund.

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4:39 pm EST
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Expedia - We arrived at our Expedia booked Tahiti Airport Motel on October 19 2023 and were told our 2 rooms for 2 nights had been cancelled.

I booked the Motel on February 5 2023 for 4 people-2 rooms, and got a message back that my credit card was expiring in March 2023, well before the October 19 2023 stay at the Motel. Within a week I got my credit card company to issue a new card with a 2027 expiry date and I advised the motel and updated the Expedia site with the new Expiry date (the credit...

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10:45 am EST
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Expedia Hotel booking refund

Booked a room o

In jacksonville florida for me and my granddaughter for dec 1-3, two days later the soccer coach was fired and all camps were cancled. Also purchased your worthless trip insurance and got refused refund im in the process of filing a claim with texas board of insurance and better business beaure and I am also going on face book and x and all social media groups

Claimed loss: 850.00

Desired outcome: refund

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8:25 am EST
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Expedia - Competition act: false advertisement

Dear Complaint Team, I hope this email finds you well. I am writing to bring to your attention an issue I encountered with a recent booking through the Expedia platform. On October 31st, I booked a reservation at "Sunset for the Palm resort" (Montego Bay, Jamaica) based on the information provided on Expedia's website. The price advertised for extended...

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8:32 am EST
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Expedia Car rental over charged

I rented a car from den to syr for 12 days from dollar through expedia. I compared prices via booking directly and they were only a few dollars different, so I went with expedia. I prepaid all except the $811 fee for dropping off at a different airport. When I went to rent there were hundreds of dollars in taxes/fees extra $1222 vs $811 to be paid at the counter on top of the $1326 I already paid expedia. My receipt from expedia clearly states, "the total price includes all mandatory taxes and fees." when I contacted expedia I was told they charge their own extra taxes. Why would I have even booked through them if the dollar site was offering the rental for the same price?>now I paid $400 extra for nothing.. We just retired and plan to travel more often... I feel we were misled and robbed. I would have booked through dollar directly if I knew I was paying taxes twice.

Claimed loss: $411

Desired outcome: REIMBURSEMENT

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5:39 pm EDT
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Expedia Pricing

I received a credit from expedia in the amount of $315.10 for changing my return flight to later date flying on American Airlines... 7 months later, I called expedia to book another flight using the credit issued by expedia, the price of the booking was $417.56 for me (one person) When they applied the credit of $315.10 that left a balance of $102.46 that I needed to pay in order to book the flight. I asked the expedia agent to hold for a second while I check something... I got onto American Airlines website and typed the same booking just to see what I was saving. American Airlines final price was $257.81 (Seattle to Las Vegas, round trip)... I asked the agent why I was being charged more than the actual Airline when they advertise the lowest price?... The foreign speaking agent could not explain the reason. This is very frustrating... I will NEVER use expedia again... screw them, I took a $315.10 loss

Lessen to all: always trust... BUT VERIFY!

Desired outcome: Hung up the phone pissed off...

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10:52 am EDT

Expedia Hotel reservations and mis-handling requests

I was unknowingly diverted to an Expedia site to make reservations at the Omni Hotel in Atlanta. I received the reservation details and everything seemed legit. When I wanted to change from a King size bed to two double beds, the hotel directed me to Expedia (didn't know). Expedia said only the hotel could change the room config and I had to call them. (Why's that?) Call the hotel again, they say I have to work through Expedia for room change. (Why's that?) Expedia says they can't do anything and I'd have to cancel the reservation. I cancel the reservation, try to make a new one. Hotel hits me with $282.73 for cancellation within 7 days. (Why's that?). Expedia says the travel insurance I bought to protect the trip doesn't cover it (because someone in my family didn't die...) No relief from any of the parties and no customer service from OMNI or from Expedia other than a cheap hustle...

Claimed loss: $282.73

Desired outcome: REFUND TO CREDIT CARD, APOLOGY

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11:16 pm EDT

Expedia No live person, no assistance, no customer service, no respect

I will never use Expedia again. I intend to file with the BOLI and give such bad reviews and talk crap about Expedia.

No place to add a pet to the flight, which needs to be done straight away, but there's no one to speak to at Expedia. You don't hire people just computers. Your instructions are to call the airlines, but the airlines don't give a DAMN about the customer either. This country is nothing but a [censored]. Companies take our money but there's no customer service. No one answers the phone, you just go around in circles or rerouted to India where the customer has to deal with thick headed people with bad accents. I'm done with you. How do I cancel my flight with this horrible company: [protected].

Desired outcome: DON'T USE EXPEDIA

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9:11 pm EDT
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Expedia Delta Flight

I had to cancel a flight due to a family emergency. I paid insurance and carry on, bag for my cousin to come visit, and my dad went to the ER and is passing aways he will be transferred into Hospice a Veteran and outstanding parent and partner and Citizen. Expedia cancelled everything but their new wonky third party insurance and now won't give me a refund with jumping through hoops at a crisis point. Really disgusting won't be using Expedia ever again!

Claimed loss: 314.55

Desired outcome: 315.55

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10:45 am EDT
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Expedia - Airline overcharge

I made flight reservations through Expedia on 10-17-23 at 1:23pm for four (4) tickets from Charlotte NC to Tampa FL on 12-09-23 and return Tampa to Charlotte on 12-10-23. The total cost was $318.88 which I paid with my Master card. I received an email ([protected]@bellsouth.net) showing the four (4) names and your itinerary Number [protected] and Spirit...

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2:36 am EDT
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Expedia refund

I had a booking with booking.com.from the 5th of September to the 11th of September in Broadbeach. The accommodation was unacceptable. We left.

The manager of the hotel has refunded the money to Expedia .Expedia says they have refunded the money to Bookin.com.Booking.com says I need to get in touch with Expedia.

I don't know what has happened to my refund, but I would like it deposited back into my account.

Please this is urgent.

I have spoken to James Hosking at Expedia who says the matter has been escalated but still no resolution.

Desired outcome: Refund returned urgently

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10:25 pm EDT
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Expedia - Reliability

My name is Jose Castro, I live in Miami FL, I bought a flight and stay to Santorini, specifically at the Sunny Villas Hotel, Expedia coordinated a Miami-London-Santorini connection for me, the initial flight to London was a little delayed so when I arrived in London the flight to Santorini was already left, at the London airport they helped me with a...

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5:54 pm EDT
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Expedia Overcharge for two night hotel.

Re: Booking No. [protected]

I booked two nights at the Banks Mansion, Amsterdam, yesterday with Expedia. I have always felt Expedia was reputable and would give me the best price available and therefore have recommended Expedia to friends.

I was, therefore, very disappointed when I logged onto the hotel site to learn that I could have paid $363.60 per night for the exact same room. I paid $398.49 booking through Expedia. In total, I paid $69.78 more than I should have.

Desired outcome: Refund of overpayment.

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4:19 pm EDT
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Expedia Need full refund for my trip to Brazil

Hi, My name is Mohammed, I booked my flight to Brazil for February 7,2023 all inclusive with number #[protected].I was planning to attended the Carnival for 2023 and it seems like I booked it earlier, I decided to cancel the whole trip so in order to change the booking.

One of your Agent informed me she will cancel my booking, I mean should be everything because it was all inclusive!

Now I noticed she cancelled only the hotel and I did not receive the refund for both the hotel and the flight, Please investigate this matter and get back to me.

My phone number is [protected] email [protected]@yahoo.ca

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4:14 pm EDT
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Expedia - Golden horn apart hotel sep 29 - oct 08 in baku name fay abdul ghani

I want to address my experience with Gold Horn Apart Hotel in Baku (36 Ataturk Avenue). I booked to stay at this hotel with my daughter as she attends the International Astronautical Congress 2023 in Baku using Expedia. On the 5th night of our stay, my daughter and I were watching TV around 12:30am and a random man unlocked our hotel room door and entered...

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Expedia - Extra car rental charges

I had rented a car from Expedia in January of 2023. The car was to be picked up at the Edinburgh airport and use for Sept. 9 to Sept. 28. It was to be drop back at the airport before 8:30am on Sept. 28 2023 Itinerary number [protected]. This is your Budget Confirmation # 22954787US2 This is your booking ID: 3T6X49 When I rented the car from Expedia...

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12:26 pm EDT
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Expedia - Hotel reservation

On the afternoon of Thursday, September 28th I went on to the Expedia website and made a reservation for a hotel booking for the night of October 5th at the Hampton Inn, Auburn. I never received an e-mail confirmation and tried repeatedly to contact Expedia to tell them I had not received an e-mail, which may have been sent to the wrong e-mail addre...

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Expedia - Cancelled flight with no refund or company credit

I booked a flight from Portland, Oregon to Florence Italy on Expedia. The purpose of the trip was to attend my friends wedding. The itinerary of the trip was as follows: first leg of the flight was through Alaska Airlines to LAX, and then from LAX to Frankfurt Germany on Condor airlines. Then from Frankfurt to Florence. (Round trip back to Portland after...

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Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

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How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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Phone numbers

1866 310 5768 1800 469 1793 More phone numbers

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www.expedia.com

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