Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Travel Agencies and Tour Operators Expedia Hotel booking
Expedia

Expedia review: Hotel booking

W
Author of the review
11:31 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I originally booked this Itinerary with Expedia. Itinerary # [protected]

On our way to Washington my husband saw we booked the wrong dates. I called Expedia directly on the way there on Aug 18th in the Afternoon. The representative put me on hold and called the hotel. That is what he SAID. Then he told me to cancel and book the hotel directly or somewhere else. He said he could not change the reservation. He said he put in for the credit back.

Cancellation # [protected]

As of today 8/29 there is no credit on our Card for this. I contacted Expedia again today via only option on their website which is a virtual chat. The chat agent said the hotel denied to release our funds. The chat agent Fahmad said the front desk agent at Thompson Hotel refused to allow any money back to us. I called Thompson Hotel and spoke to the manager Lionel. Lionel told me that Expedia NEVER sent them any money for our reservation. Lionel said that they would approve to release the funds back to us as we ultimately stayed at their hotel anyway. Expedia wants to keep our money for 2 rooms and not refund us. The hotel is willing to refund the money. This is bad business and really theft by Expedia.

Desired outcome: I want a full refund. I called almost immediately after making the reservation. I want a full refund of $412.72. No money was lost by Expedia. According to Hotel Expedia never even sent deposit.

More
Send message
Copy link
Report
Helpful? 0 0
Share
Reply

More Expedia reviews & complaints

Expedia - Worst of all, very rude customer service people! 135
Expedia - Non refundable 8
Expedia - avoid! avoid! avoid!!! 17
Expedia - beware & expedia vacation waiver& 4
Expedia - trip insurance is a rip off 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Expedia - refund itinerary # 7343531174502 2
Expedia - Hotel booking
Expedia - expedia.com. sg ignores their own refund policy and cheats its customers
Expedia - Expedia customer service
Expedia - Unhelpfully helpful.
View all Expedia reviews and complaints
Previous review Next review
0 comments
Add a comment

  1. Expedia Contacts

  2. Expedia phone numbers
    +1 (866) 310-5768
    +1 (866) 310-5768
    Click up if you have successfully reached Expedia by calling +1 (866) 310-5768 phone number 4 4 users reported that they have successfully reached Expedia by calling +1 (866) 310-5768 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (866) 310-5768 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +1 (866) 310-5768 phone number
    60%
    Confidence score
    United States
    +1 (800) 469-1793
    +1 (800) 469-1793
    Click up if you have successfully reached Expedia by calling +1 (800) 469-1793 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (800) 469-1793 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (800) 469-1793 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +1 (800) 469-1793 phone number
    Canada
    +1 (866) 348-7330
    +1 (866) 348-7330
    Click up if you have successfully reached Expedia by calling +1 (866) 348-7330 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (866) 348-7330 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (866) 348-7330 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (866) 348-7330 phone number
    Belgium
    +1 (800) 563-0600
    +1 (800) 563-0600
    Click up if you have successfully reached Expedia by calling +1 (800) 563-0600 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (800) 563-0600 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (800) 563-0600 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (800) 563-0600 phone number
    Mexico
    +1 (404) 728-8787
    +1 (404) 728-8787
    Click up if you have successfully reached Expedia by calling +1 (404) 728-8787 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (404) 728-8787 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (404) 728-8787 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (404) 728-8787 phone number
    USA & International
    +44 203 024 8211
    +44 203 024 8211
    Click up if you have successfully reached Expedia by calling +44 203 024 8211 phone number 17 17 users reported that they have successfully reached Expedia by calling +44 203 024 8211 phone number Click down if you have unsuccessfully reached Expedia by calling +44 203 024 8211 phone number 29 29 users reported that they have UNsuccessfully reached Expedia by calling +44 203 024 8211 phone number
    United Kingdom
    +61 280 662 745
    +61 280 662 745
    Click up if you have successfully reached Expedia by calling +61 280 662 745 phone number 11 11 users reported that they have successfully reached Expedia by calling +61 280 662 745 phone number Click down if you have unsuccessfully reached Expedia by calling +61 280 662 745 phone number 21 21 users reported that they have UNsuccessfully reached Expedia by calling +61 280 662 745 phone number
    Australia
    +64 99 131 849
    +64 99 131 849
    Click up if you have successfully reached Expedia by calling +64 99 131 849 phone number 8 8 users reported that they have successfully reached Expedia by calling +64 99 131 849 phone number Click down if you have unsuccessfully reached Expedia by calling +64 99 131 849 phone number 8 8 users reported that they have UNsuccessfully reached Expedia by calling +64 99 131 849 phone number
    New Zealand
    +43 120 609 1038
    +43 120 609 1038
    Click up if you have successfully reached Expedia by calling +43 120 609 1038 phone number 0 0 users reported that they have successfully reached Expedia by calling +43 120 609 1038 phone number Click down if you have unsuccessfully reached Expedia by calling +43 120 609 1038 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +43 120 609 1038 phone number
    Austria
    +45 43 682 060
    +45 43 682 060
    Click up if you have successfully reached Expedia by calling +45 43 682 060 phone number 0 0 users reported that they have successfully reached Expedia by calling +45 43 682 060 phone number Click down if you have unsuccessfully reached Expedia by calling +45 43 682 060 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +45 43 682 060 phone number
    Denmark
    +358 972 519 837
    +358 972 519 837
    Click up if you have successfully reached Expedia by calling +358 972 519 837 phone number 0 0 users reported that they have successfully reached Expedia by calling +358 972 519 837 phone number Click down if you have unsuccessfully reached Expedia by calling +358 972 519 837 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +358 972 519 837 phone number
    Finland
    +33 157 324 986
    +33 157 324 986
    Click up if you have successfully reached Expedia by calling +33 157 324 986 phone number 0 0 users reported that they have successfully reached Expedia by calling +33 157 324 986 phone number Click down if you have unsuccessfully reached Expedia by calling +33 157 324 986 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +33 157 324 986 phone number
    France
    +49 69 945 192 320
    +49 69 945 192 320
    Click up if you have successfully reached Expedia by calling +49 69 945 192 320 phone number 0 0 users reported that they have successfully reached Expedia by calling +49 69 945 192 320 phone number Click down if you have unsuccessfully reached Expedia by calling +49 69 945 192 320 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +49 69 945 192 320 phone number
    Germany
    +353 15 245 005
    +353 15 245 005
    Click up if you have successfully reached Expedia by calling +353 15 245 005 phone number 14 14 users reported that they have successfully reached Expedia by calling +353 15 245 005 phone number Click down if you have unsuccessfully reached Expedia by calling +353 15 245 005 phone number 8 8 users reported that they have UNsuccessfully reached Expedia by calling +353 15 245 005 phone number
    27%
    Confidence score
    Ireland
    +39 291 483 700
    +39 291 483 700
    Click up if you have successfully reached Expedia by calling +39 291 483 700 phone number 4 4 users reported that they have successfully reached Expedia by calling +39 291 483 700 phone number Click down if you have unsuccessfully reached Expedia by calling +39 291 483 700 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +39 291 483 700 phone number
    60%
    Confidence score
    Italy
    +31 202 008 459
    +31 202 008 459
    Click up if you have successfully reached Expedia by calling +31 202 008 459 phone number 0 0 users reported that they have successfully reached Expedia by calling +31 202 008 459 phone number Click down if you have unsuccessfully reached Expedia by calling +31 202 008 459 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +31 202 008 459 phone number
    Netherlands
    +47 24 159 914
    +47 24 159 914
    Click up if you have successfully reached Expedia by calling +47 24 159 914 phone number 1 1 users reported that they have successfully reached Expedia by calling +47 24 159 914 phone number Click down if you have unsuccessfully reached Expedia by calling +47 24 159 914 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +47 24 159 914 phone number
    100%
    Confidence score
    Norway
    +34 912 757 314
    +34 912 757 314
    Click up if you have successfully reached Expedia by calling +34 912 757 314 phone number 0 0 users reported that they have successfully reached Expedia by calling +34 912 757 314 phone number Click down if you have unsuccessfully reached Expedia by calling +34 912 757 314 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +34 912 757 314 phone number
    Spain
    +46 851 761 378
    +46 851 761 378
    Click up if you have successfully reached Expedia by calling +46 851 761 378 phone number 0 0 users reported that they have successfully reached Expedia by calling +46 851 761 378 phone number Click down if you have unsuccessfully reached Expedia by calling +46 851 761 378 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +46 851 761 378 phone number
    Sweden
    +41 445 112 000
    +41 445 112 000
    Click up if you have successfully reached Expedia by calling +41 445 112 000 phone number 0 0 users reported that they have successfully reached Expedia by calling +41 445 112 000 phone number Click down if you have unsuccessfully reached Expedia by calling +41 445 112 000 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +41 445 112 000 phone number
    Switzerland
    +86 400 990 1463
    +86 400 990 1463
    Click up if you have successfully reached Expedia by calling +86 400 990 1463 phone number 0 0 users reported that they have successfully reached Expedia by calling +86 400 990 1463 phone number Click down if you have unsuccessfully reached Expedia by calling +86 400 990 1463 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +86 400 990 1463 phone number
    China
    +852 30 774 857
    +852 30 774 857
    Click up if you have successfully reached Expedia by calling +852 30 774 857 phone number 2 2 users reported that they have successfully reached Expedia by calling +852 30 774 857 phone number Click down if you have unsuccessfully reached Expedia by calling +852 30 774 857 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +852 30 774 857 phone number
    33%
    Confidence score
    Hong Kong
    +91 124 487 3888
    +91 124 487 3888
    Click up if you have successfully reached Expedia by calling +91 124 487 3888 phone number 3 3 users reported that they have successfully reached Expedia by calling +91 124 487 3888 phone number Click down if you have unsuccessfully reached Expedia by calling +91 124 487 3888 phone number 2 2 users reported that they have UNsuccessfully reached Expedia by calling +91 124 487 3888 phone number
    20%
    Confidence score
    India
    +81 363 628 013
    +81 363 628 013
    Click up if you have successfully reached Expedia by calling +81 363 628 013 phone number 5 5 users reported that they have successfully reached Expedia by calling +81 363 628 013 phone number Click down if you have unsuccessfully reached Expedia by calling +81 363 628 013 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +81 363 628 013 phone number
    100%
    Confidence score
    Japan
    +60 377 249 556
    +60 377 249 556
    Click up if you have successfully reached Expedia by calling +60 377 249 556 phone number 12 12 users reported that they have successfully reached Expedia by calling +60 377 249 556 phone number Click down if you have unsuccessfully reached Expedia by calling +60 377 249 556 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +60 377 249 556 phone number
    100%
    Confidence score
    Malaysia
    +65 64 155 555
    +65 64 155 555
    Click up if you have successfully reached Expedia by calling +65 64 155 555 phone number 2 2 users reported that they have successfully reached Expedia by calling +65 64 155 555 phone number Click down if you have unsuccessfully reached Expedia by calling +65 64 155 555 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +65 64 155 555 phone number
    33%
    Confidence score
    Singapore
    +886 277 438 472
    +886 277 438 472
    Click up if you have successfully reached Expedia by calling +886 277 438 472 phone number 0 0 users reported that they have successfully reached Expedia by calling +886 277 438 472 phone number Click down if you have unsuccessfully reached Expedia by calling +886 277 438 472 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +886 277 438 472 phone number
    Taiwan
    +66 27 873 383
    +66 27 873 383
    Click up if you have successfully reached Expedia by calling +66 27 873 383 phone number 6 6 users reported that they have successfully reached Expedia by calling +66 27 873 383 phone number Click down if you have unsuccessfully reached Expedia by calling +66 27 873 383 phone number 6 6 users reported that they have UNsuccessfully reached Expedia by calling +66 27 873 383 phone number
    Thailand
    +54 19 493 334 949
    +54 19 493 334 949
    Click up if you have successfully reached Expedia by calling +54 19 493 334 949 phone number 0 0 users reported that they have successfully reached Expedia by calling +54 19 493 334 949 phone number Click down if you have unsuccessfully reached Expedia by calling +54 19 493 334 949 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +54 19 493 334 949 phone number
    Argentina
    +55 19 493 334 964
    +55 19 493 334 964
    Click up if you have successfully reached Expedia by calling +55 19 493 334 964 phone number 0 0 users reported that they have successfully reached Expedia by calling +55 19 493 334 964 phone number Click down if you have unsuccessfully reached Expedia by calling +55 19 493 334 964 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +55 19 493 334 964 phone number
    Brazil
    +44 20 7019 2937
    +44 20 7019 2937
    Click up if you have successfully reached Expedia by calling +44 20 7019 2937 phone number 0 0 users reported that they have successfully reached Expedia by calling +44 20 7019 2937 phone number Click down if you have unsuccessfully reached Expedia by calling +44 20 7019 2937 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +44 20 7019 2937 phone number
    Pr Manager
    +1 (604) 235-6812
    +1 (604) 235-6812
    Click up if you have successfully reached Expedia by calling +1 (604) 235-6812 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (604) 235-6812 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (604) 235-6812 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (604) 235-6812 phone number
    +1 (416) 202-8736
    +1 (416) 202-8736
    Click up if you have successfully reached Expedia by calling +1 (416) 202-8736 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (416) 202-8736 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (416) 202-8736 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (416) 202-8736 phone number
    Pr Manager
    +1 (917) 332-5039
    +1 (917) 332-5039
    Click up if you have successfully reached Expedia by calling +1 (917) 332-5039 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (917) 332-5039 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (917) 332-5039 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (917) 332-5039 phone number
    Vice President Finance
    +1 (613) 780-1386
    +1 (613) 780-1386
    Click up if you have successfully reached Expedia by calling +1 (613) 780-1386 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (613) 780-1386 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (613) 780-1386 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (613) 780-1386 phone number
    More phone numbers
  3. Expedia emails
  4. Expedia address
    333 108th Avenue NE, Bellevue, Washington, 98004, United States
  5. Expedia social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 25, 2024
Expedia Category
Expedia is ranked 2 among 61 companies in the Travel Agencies and Tour Operators category
#01 Booking.com Booking.com #02 Expedia Expedia #03 redBus redBus #04 Hotels Combined Hotels Combined #05 Guest Reservations Guest Reservations
Trending companies
Royal Regis Travel & Tours
31 reviews
GoToGate
523 reviews
TravelByJen.com
12 reviews
Hutchgo.com
48 reviews
eDreams
1836 reviews

Most discussed Expedia complaints

I am a medical student in St
4
(opinions to this review)
 I recently booked and stayed at the ******** hotel in Denver Colorado
4
(opinions to this review)
 On October 6 th 2020 I ******** **** booked airline tickets for me and my son ********* ****** **** through the online
4
(opinions to this review)
 I have working with Expedia to obtain a refund for changes to itinerary I did not accept or approve of
4
(opinions to this review)
 Hotel booking / cancellation
2
(opinions to this review)
Expedia Alternatives
Guest Reservations 54 reviews AffordableTours.com 17 reviews Booking.com 1674 reviews Accurate Tours and Travels 1 review eDreams 1836 reviews