Expedia

I booked 3 room today at the Hampton Inn in Bolton Ontario. I filled out all the details and paid by credit card. I have used Expedia a number of times in the past and have always found it to be really efficient and quick. Not this time unfortunately, after booking and seeing the the message about the booking being confirmed, I waited for the confirmation to arrive. It did not so I telephoned the hotel to be told that we were not booked. Then I called the bank to be told that the money had been taken out of the account. I then got in touch with Expedia though a virtual assistant called Hisan who kept telling me that the booking had not gone through. He said that there were no rooms left which I knew to be false as I had checked again. He then said that the money which Expedia had not taken, would be returned in 5 days? If the money had not been taken then why would it be returned. As far as I am aware once the money had been taken Expedia had entered into a contract with me to provide what I had paid for. As mentioned I had checked to see if rooms were still available which they were for triple the amount. I dont know what kind of scam this is but Expedia has really gone down in my estimation. I sincerely doubt that I will ever use this site again and will certainly make it known that it is not a reputable company.

Regards

Jeff Roberts

On July 18th my wife and I stayed at the La Grande Inn, in La Grande Oregon. This place was the most disgusting hotel we have ever stayed at in our years of traveling. I tried to point these infractions to the desk clerk to include filthy pillows, stained and smelly. He stated, what do you want me to do about this, I'm not responsible for those problems. Well! I did become angry at this point and he threatened to throw me out. It was a useless endeavor. The cops came because they thought I was outrageously verbally assaulting them. The manager was worse than the front desk clerk. Cops but said it was a civil problem. They offered another room but I could see that would also be a problem. They would not refund my money and trespassed me out of all there other motels in town indicating one company owned them all. Once again they refused to give me a refund and nothing was resolved. The place is not fit for human occupancy.

The rome motel failed to follow its own policy. My son is 17 years old and they refused to allow him to stay without me paying more after they took my payment.

August 3 2023. In their policy children are 17 and younger. They claimed my son was 18 but he will not be until the end of the year.

I had reservations thru expedia. For myself and my 17-year-old child. They took my credit card payment and then requested me pay extra money for my son. I told them he was within the policy age for a child, but they refused to allow him to stay under the original reservation.

I am writing to share my concerns regarding ability to communicate in writing to Expedia customer service regarding travel experiences with Expedia. There is no reasonable outlet for communication and sharing documented information regarding the significant errors that result in financial hardship to customers. The current structure affords no outlet for customer communication nor reparation for company errors.

I made a reservation on 4/26/2023 with Expedia for a trip to Puerto Rica for 6/15 to 6/19/2023, my payment method was AFFIRM. I did not received a confirmation from Expedia for my reservation. I contacted Expedia several time, after which I was told by Expedia Representative that there is no record of my reservation on 4/26/2023 and that I cannot cancel the reservation because there is nothing to cancel.

I started communicating with Affirm about the issue on 4/27/2022, Affirm inform me to get proof from Expedia that the reservation was not made. I contacted Expedia on 5/12/2023 and I was sent a letter from Expedia stating that there is NO reservation for me in there system dated 4/26/2023.

I was not able to take the trip because I did not received a reservation number from Expedia. Affirm paid Expedia in full $2,132.00 but the trip did not happen.

The reservation was for my son 30th BIRTHDAY, NAME: Jamie Forrester.

I am requesting a refund to Affirm. My contact phone number is [protected] and my email is pforrester.[protected]@comcast.net. I look forward to hear from you. Thank you.

On July 3rd we booked a hotel stay through expedia (on line), for a one night stay in Golden, B.C. We booked this the same day we were going to arrive. Upon arrival I heard another customer, who had just walked in the door, say he wanted a room for the night. We paid $193 and he got a rate of $17? (I think it was $172 or $174). I was very surprised that he got a better rate and he had just walked in off the street. When I initially called Expedia to ask why, the only answer I got was something about room inventory. The representative was quite curt and short on the phone. When we returned home I sent an email to Expedia asking for an explanation and proper reason why this happened when their advertisements say "you get the best price" (false advertising as far as I'm concerned). Did not hear anything back from them. Today (July 31), I called Expedia to get some answers. The rep was giving me all kinds of excuses such as: booking at different times you get different rates (well, we both booked on the same day). Second excuse was: inventory allowed for Expedia (well that's not my issue. If Expedia advertises best rate - they should provide it). Third excuse was: different rooms (I spoke with the gentleman that got the better rate and our rooms were the same). Fourth excuse: the other customer didn't book on line (well then what's the point of Expedia if you get a better rate not using them?). Fifth excuse: this was a variation of the first excuse: Booking at different times, hour by hour (are you kidding me?). After all of this, my time trying to get an answer, numerous attempts, Expedia does not even offer to refund the difference of about $20. We were on a 6 week holiday and after this we did not use Expedia again, so how much did they lose in future bookings from us? Totally unacceptable and very disappointing. As I told the rep on the phone, we will never again use Expedia and we will be letting others know about our experience. Left a very bad taste!

In April, my wife and I traveled to the Southwest. In connection with that trip, we reserved a rental car with Ace Car Rental through Expedia (booking [protected], April 13, 2023), and purchased the rental car damage insurance you offer through AIG/AON Insurance - Policy Number [protected]. This coverage is marketed by you as a "zero deductible" coverage in the event of any damage to the rental car.

Unfortunately, during the trip our rental car was struck by a piece of road debris causing damage to the car. We submitted a claim to AIG/AON and they paid for the damage to the vehicle and the loss of use, but will not pay for the "Administrative Fee" of $500 charged by ACE (and apparently by all other car rental companies) in every case of vehicle damage.

Your advertising the AIG/AON coverage as "zero deductible" coverage is clearly false in every case. We are left with a $500 "deductible" that ACE (through Purco Fleet Services) continues to want to collect from us. Have you negotiated relief from this administrative fee for cars rented through Expedia? I purchased this coverage precisely because it offered a "zero deductible" coverage. I already had coverage for the damage and loss of use through my credit card company. If you cannot provide the coverage you advertised, your customers need to know this.

I am writing to complain about the service provided by Mex Rent A Car (One Switch Rent A Car}at the Orlando Airport at dates cited above. This car rental was booked thru Expedia on June 24th under itenerary #7259019703843Here goes:

1. Upon arrival at Orlando Airport, we headed to "ground transportation"; there was no sign for Mex Car Rental, it took 15 minutes to find the pickup for Mex Car Rental.

2. Upon arrival at the Mex location, we found a crowd outside the office; there were 18 people in front of us in line and another 10 people outside waiting for their car after completion of the paperwork

3. There was 1 agent on duty to handle this crowd. She was joined by a 2nd agent who was only there for 15 minutes or so. She was essentially alone.

4. After a wait of approximately 65 minutes, we finally met with the rental agent.

5. The confirmation from Expedia quoted a rate of $34.00 daily or $68.00 plus tax for the 2 day rental. We were told that we had to have a copy of our auto insurance policy with us or be charged $94.00 for a collision damage waiver for the 2 days. Additionally they charged us $25,00 in tolls for the 2 days when the tolls actually were around $6.00. We sent a deposit thru Expedia for the $68,36, we were only credited by Mex for $54.36.6. Thus the final charge by Mex Rent A Car was $204.69. as opposed to that quoted (68.00 plus tax.)

7. We had to go to a wedding at 9:00 A.M. the next day in Cocoa Beach so we had little choice but to sign and get out of there. It had been over 4 hours since our plane landed, it was in the mid 90's with no place to sit in that rental office.

We feel that we have been overcharged $135. 00 by Mex as well as enduring the most unprofessional, arrogant and unethical experience by any travel organization in our over 60 years of business and vacation travel. W trust that Expedia will take measures to recoup our overcharges as well as giving thought to representing such an organization as Mex Rent A Car (One Switch Rent A Car) their sister or parent company

Very Truly Yours

Kenneth E. Kane

33 Hidden Lake Circle

Barnegat, NJ 08005 [protected]@aol.com

My name is david bouganim. I have made reservation with expedia for 5 nights at holiday inn, wall street. From the 20 of july to the 25 july. For the first 2 nights, i couldn't sleep, there is a leak in the bathroom toilet. Water are gushing and the noise did let me sleep. They couldn't change the room, since they were booked full. 3 handymen try to fix the problem, without success. On the third night the new handyman with the right part fixed the problem. When i talked to the manager at the holiday inn, she asked me to call you for a refund, since " they did not get the money from expedia , sincerely, david bouganim

Flights booked in February 2020 - for Dec 2020 - flights cancelled by airlines and Expedia gave us a credit to use with airline - the Airline discontinued flying in our state so offered a refund but it had to go through Expedia who was the initial agent. So 4 months and 18 phone calls to Expedia with over 25 hours on the phone - I have got nowhere - Many times I have been on the phone for over an hour then Expedia disconnects - it usually takes over 30 minutes each time for Expedia to get my name as English is not their first language. I have emailed numerous times but apart from the automated email of receival I have received no communication. I have emailed the response from Garuda stating they will refund the fare through Expedia to the 2 operators that asked for confirmation of refund offer - but still I have not received my refund. This is extremely frustrating.

Iberia 7459 11:30am Madrid, Spain (MAD-Adolfo Surarez Madid-Barajas to London, England, UK (LHR-Heathrow)

Economy/Coach, selected seats 30C and 30B extra charge paid

Sat, Sep 9, 11:30am - 12:55pm

Expedia sent notice that Iberia Airlines had cancelled this flight and we would have to cancel or call them to reschedule this flight. We chose not to use Expedia for the replacement flight, and we would allow the cancellation to go forth. However, when we telephoned Expedia to inquire about our refund, we were told we had to cancel the entire trip that started on August 14 to Florence, Italy, then Naples to Madrid, then the cancelled flight from Madrid to London, and final flight from Heathrow to Baltimore, MD. We are being denied a refund for the cancelled Iberian flight, being told the only way we can apply for a refund is if we cancelled the entire flight. I would never use Expedia again and would strongly suggest that no one else use this company.

To whom it may concern, I made a reservation for my wife to stay in Deerfield Beach for (4) days on 7/23/23, her son was in a massive car accident and totaled his POV, but I did realize I had entered the wrong dates I wanted 7/26/23-7/30/23, exactly ten minutes after getting the confirmation email and texts I immediately called Expedia customer support and tried for over an hour to get the dates changed, which I even spoke to a quote unquote Expedia supervisor (Pablo) I.D. number (the one he gave me (2350) Both the hotel and Expedia would not budge on changing the dates even though there was availability to do so. In the end they said we cannot do it, so we ate the 500 plus dollar reservation. DoubleTree by Hilton Deerfield Beach - Boca Raton was the hotel, the confirmation number was [protected], here is the standard cancelation which honestly most vendors / Hotels have at the very least a 24-hour free cancelation policy.

Cancel your reservation before Jul 24 at 6:00pm, and you'll get a full refund.

After that, you'll be charged for the first night of your stay plus taxes and fees.

Times are based on the property’s local time.

Since I am a retired Military service member this who experience has completely turned me off from ever using Expedia again for any reason.

I used the Expedia service to rent a car from Sixt on July 10, 2023. We were to pick up the car in Ft. Myers, Florida on July 17, 2023 and return it to Ft. Lauderdale, Florida on July 22, 2023. The itinerary number was [protected] with Expedia. I paid the entire amount $445, as it was my intention to try to skip the line at the counter. However, I reviewed all the information that was requested and decided not to give all the information at that time.

When I arrived at the Sixt counter, I told them my name and gave them my credit card and driver's license. To my surprise, my driver's license had expired about a week before. I was told I could not rent the car and that the contract would not be honored. My wife requested to be named the driver and take over the rental. We were told to contact Expedia.

My wife, talked to May on the phone for 48 minutes on a recorded call. She said that Nelson at the Sixt counter cancelled the original rental. My wifed talked to Nelson at the counter and May said she talked to her superiors and there was discussion about who needed to cancel the rental. After Nelson cancelled the rental, May needed to talk to Sixt customer service. May said someone from Expedia would call in the next 72 hours.

We did get an email that said our refund request was denied. We did not get a phone call.

I have since gotten my license renewed by paying a fee. We rented from Sixt for the same fee for a smaller car. I would like a refund for the entire amount for the above itinerary number.

back in feb 7 2023 i had a room book with hotel.com the room i book the day i was leaving was cancel on me. so when i called i talk with a women name tina and the next thing i know i was switch over to booking .com why i have no idea. so now i good to use my credit and they tell me it was given to hotel.com which was never explain to me. so can someone give me a direct phone number or contact me and we can discuss this matter further. the room that was book for me was premiere haven at shell residences confirmation # [protected]. though expedia services that she book for me. so again, why was my credit send to hotel. com i hope to hear back from someone soon.

thank you.

steve delamar

30A pineville rd

central islip ny 11722

phone [protected]

e mail [protected]@yahoo.com

I have been trying to talk to a human being and that seems to be impossible. I have a charge on June 25 and June 12 for the same motel. I called the motel and they said that they agency that booked the reservation must fix it. EXCEPT I CANT GET A HOLD OF AN AGENT AT EXPEDIA. I also can't believe they wanted to charge me to get help with the mistake that was made by Expedia.

I spent all afternoon trying to sign in to my Expedia account using Chrome on a MacBook Pro and was completely unsuccessful. I tried to use their Virtual Agent but it just kept telling me I needed to sign in. When I clicked on the "Sign in" button, it asked for my email, which I gave it, and then sent me a code. When I input the code, it sent me back to the "sign in" page. I did this repeatedly. Eventually I managed to get a virtual agent without signing in, and she told me to close all my windows, restart, delete cookies, and try again. This was also a bust, but now I can't even get past the virtual agent to talk to a person anymore. I'm pretty pissed off. I started trying different browsers and finally managed to get on using Firefox, but I can't log into my work email with Firefox and Chrome is pretty mainstream, so I don't understand why Chrome doesn't work. But the most annoying thing is that you can't reach a person. I emailed the address you showed and they don't use it anymore and an automated response sent me right back to the "Sign in" page. I really hate them right now.

My reservation was canceled by Expedia (confirmed by the hotel) without my consent or knowledge. Cutstomer service was extremely rude and of zero help. They argued with me and had me on hold for over an hour stating that I cancelled the reservation, which is completely false. The customer service chat function is also atrocious. Absolutely horrible experience, and I will never use Expedia again. I will be telling everyone I know to avoid Expedia.

I had to contact the BBB in order for Expedia to recognize me as a customer. The iternary # I have is over a year old and was erased from their system. After the initial contact, unfortunately I closed my complaint with the BBB. This was a mistake. Although Expedia is in agreement that I have an airline credit through them for a United Airline flight they are unwilling to complete my booking with the airline. They will not honor the prices listed on their website. I can see many flights available on the United Airlines site that are less money than my credit. However, Expedia claims they don't have access to these particular flights. The only flights that are available to Expedia are flights that I would have to pay an outrageous amount of money in addition to my credit. They do not answer the Travel Resolution phone # or the connection is so poor that it's impossible to communicate. They are very slow to answer me through email. By the time they respond to the email the flight prices have changed again. I feel certain that they are waiting for the credit to expire so they can keep all my money. My case # is [protected].

I went to stay at a motel41 on hwy41 just so I can get a break from my roommate and write my college essay in peace. Well the room was infested in roaches! I went to the front desk. They told her to tell the lady I was checking out because I do not sleep with cockroaches nor bedbugs they carry so many diseases.! and when I went to the lady in the office, all she did was laugh and gave a room right beside it. It was infested as well all in the outlet covers was from bed bugs or roaches dropping. I packed up all my belongings into a plastic bag and sealed it shut. So when I got home, it all went into a hot water wash because if I brought any roaches or bedbugs home from being there, a few hours I will be suing.

10/7/20203

9:30pm - using a virtual assistant I was attempting to see the change and cancellation options for my reservation. I clicked a button that said 'Cancellation Options' the next prompt I received said 'Flights only, hotel only, both'

I selected 'hotel only' The next message I saw was reservation cancelled. In between the prompts I had selected was new information not previously visible, stating that the reservation was non-refundable would I like to proceed in cancelling. I then asked to be connected to an agent as I had no intention of cancelling the reservation. They informed me I needed to contact the hotel directly and provided a phone number.

9:40pm - called the hotel directly spoke with Joanna in reception she informed me that the reservation was in her system and no cancelation request had been received. I followed up with an email directly to the hotel to have this report in writing.

10:48pm - received a response from the hotel stating the reservation had been cancelled by the third party Expedia

11/7/23

7:30am - located a contact number for Expedia and spoke with a staff member for approximately 40minutes, they informed me that they would contact the hotel directly to see if they could reinstate the booking and indicated the price may differ, I would receive an email or call by the end of the day.

5pm - contacted the hotel to see if they received the request, they asked for some time to look through their emails.

9pm - received and email from the hotel stating they had not received any correspondence from Expedia.

Called Expedia to find out why they had not contacted the hotel. The customer service operator was at a lose as to why they had not contacted the hotel. I was transfer to a supervisor, who called the hotel while I was on the line.

She then informed me that it was too late to rectify the situation as the cancellation was processed yesterday. I informed her that I spoke with an agent immediately asking for the cancelation not to be processed, spoke with the hotel immediately asking for the cancelation not to be processed and spoke with one of their team members earlier that day.

She insisted that as soon as the website received the cancelation request, the booking was cancelled, which is untrue as I spoke to the Hotel immediately and it had not been.

To summarise my complaint I believe that the Virtual Assistant glitched not providing me with the correct information, I do not believe I provided consent, I believe that the first Customer Service assistant provided me with incorrect information and failed to contact the Hotel on my behalf. \

As a result of the actions of the Expedia team and website it was deemed to late to resolve and I was left with no accommodation and out of pocket $1980.