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4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Expedia reviews & complaints 1439

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8:52 am EST

Expedia the hotel I stayed with days inn lawton ok

We reserved a room that said double room double bed expecting it to be the room that was shown in the picture with a couch and two rooms we called the front office and was told that the room is double the size of a regular room which is false. Then in the middle of the night we had a cockroach crawling on my son and killed it I also I have a picture of it then in the morning there was a cockroach crawling next to the TV it got away from me. My wife was shocked when unplugging my son's swing because the receptacle is not screwed in all the way and it's basically hanging off the receptacle. The electrical/cable outlet is hanging from the wall with inside the wall fully exposed. A Giant stain when you first walk through the door, the floor was disgusting The free breakfast in the morning was toast and cereal. I don't know how much more you need but feel free to contact me. I have all the photo proof you need.

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8:20 am EST
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Expedia airline travel

When my wife and I arrived at San Diego airport for the return flight to Toronto via Dallas, TX, we were informed by the carrier, AA that there was noConfirmation
F8BL94 (Delta)
Ticket #
[protected] (Isadore Kanfer)
[protected] (Josephine Kanfer)

American Airlines 311
San Diego (SAN)
8:40AM
Terminal: 2
Dallas (DFW)
1:45PM
Cabin: Economy (G)
3h 5m duration reservation!

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Update by CRO Consulting SA cc
Nov 23, 2017 8:19 am EST

F8BL94 (Delta)
Ticket #
[protected] (Isadore Kanfer)
[protected] (Josephine Kanfer)

American Airlines 311
San Diego (SAN)
8:40AM
Terminal: 2
Dallas (DFW)
1:45PM
Cabin: Economy (G)
3h 5m duration

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2:19 pm EST
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Expedia invalid flight booking

On October 29, 2017, my husband and I were booked on a flight leaving from Hartford, Connecticut to Aruba with a connecting flight in Ft. Lauderdale. When we arrived in Ft Lauderdale, the flight that we were booked on had already departed. We spoke to the representatives at Jet Blue and they were extremely uncooperative. They told us to spend the night in Ft Lauderdale at our expense as there weren't anymore flight to Aruba on any airline that day. We contacted American Airlines in Miami and we were able to arrange for a flight from there. We finally arrived in Aruba at 10:30pm! When we arrived, we assumed that our luggage would be there. It was not! For the next four days we spent numerous hours n the phone with Expedia, Jet Blue, and American Airlines trying to locate our luggage. Although Expedia did absorb the cost of the flight from Miami, this did not give us back the day of vacation that we lost as well as the wasted time that we spent shopping for clothing. I planned this trip for my husband as his Mother had just passed away. I wanted him to have time to relax and destress. Instead, we had four days of stress, arguing with Jet Blue, Expedia, as well as American Airlines. I
I have booked quite a number of trips through Expedia throughout the years, and I must say that this vacation turned into nothing but stress and aggravation. Due to the invalid booking by Expedia, I would like to know what measures you plan on correcting this disastrous vacation. All the aggravation and stress caused by Expedia was totally unnecessary. The reimbursement for the second flight is not enough as we basically lost four days of our vacation. Nothing short of full reimbursement would show good faith on behalf of Expedia.
I look forward to hearing from you.

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9:18 pm EST

Expedia hotel address different from address in the confirmed booking.

Itinerary Number: [protected] / [protected] / [protected] / [protected] / [protected] (Date : 30/10/2017-03/11/2017).
Message: I booked 5 rooms under 5 bookings via Airasiago to Xi'an, China. On arrival to the hotel (mid night), we were taken to a apartment different from the address given in the booking. The rooms were dirty and the place was dark and unsafe. We felt cheated and refused to check in. We call the support line before we left the place. We were being passed around from one agent to another by Expedia and was promised to assist but to no avail. Phone bill was killing.
On returning to Malaysia, we call many times to Airasiago and managed to speak to one Ms Monica who gave a reference no. S-[protected] for record. We called again and one Ms Sneha who was very kind to help and promised that the supervisor Mr Rahman would call me to resolve the issue.
3 weeks has passed, no one called back. I tried calling the support line again but it could not find my itinerary number anymore.

I would expect a full refund for the SCAM and please call me on [protected].

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12:49 pm EST
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Expedia a cancelled reservation is still being charged on debit card. case # [protected]

I called on Friday, September 15 to reserve 2 rooms in a block of rooms reserved for the Indiana Library Federation conference for November 13 & 14. I was told there were no more rooms in the reserved block at the discounted price, but that there were other rooms in the hotel (Indianapolis Marriott East) that we could reserve at a much higher price. Thinking it was my only option, I did so. I was offered insurance in case we needed to cancel, and I accepted that option at $67.
After talking to a member of the Indiana State Library, who was very surprised to hear that the block rooms had all been taken so quickly, I called the hotel itself, and found that there were indeed still many rooms left.
I called Expedia to cancel the reservation. I was given the Case # listed above and was told that the refund would show up on our credit card bill. They also said I would be contacted within a couple of hours. I never received a call. I called back three times. Each time I was told I would receive a phone call in the next two hours. I never did.
Finally, I called the hotel and found that they had no record of the original reservation. So, satisfied that the reservation had indeed been cancelled, I kept the Case number I had been given as proof that I did indeed cancel. However, the charge did show up on our bill. We disputed the claim. Expedia has disputed our dispute! My bookkeeper has called to discuss this. The Expedia person would neither confirm nor deny that we had a valid case number. They also claimed that the insurance we purchased was a "waiver" of our right to cancel! Why in the world would anyone purchase a waiver to NOT be able to cancel if needed?
Simply put: I was lied to when I was told there were no more block rooms at the discounted price. I purchased insurance to be able to cancel the reservation, the proof of which is on the bill itself. I cancelled one business day later, and nearly 2 months before the date the room was reserved. I received a case number at the time I called to cancel. Within a few hours of the time I called to cancel, on the same day that I cancelled, the hotel had no record of the reservation, so I know that Expedia actually did cancel the reservation, but they did not cancel our bill.
I'm asking that Expedia please let Visa know that we do not owe this bill.

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Update by Owen County Public Library
Nov 29, 2017 2:37 pm EST

I was vocal about our complaint, I want to be fair, and just as vocal in letting it be known that our complaint was resolved.
I called again last Wednesday, before the holiday, and got to talk to a very nice lady, Mary, who asked me to stay on the line while she called the hotel and confirmed that our reservation was cancelled, and that we did not stay there. She then made every thing right. We received email verification within 24 hours that both rooms were to be refunded. By the time I came back to work on Monday, our credit card company had received word, and they have already given us credit.
I wish it hadn't been such an ordeal to get this taken care of, but I'm so relieved that it has finally been resolved! My advice to anyone else is the same advice that kept me working at this: if you know you're in the right, and you have proof, just keep trying.
Also, I contacted the Better Business Bureau, and let them know it was resolved. As well as the Indiana Library Federation.

Update by Owen County Public Library
Nov 22, 2017 9:46 am EST

I now find that one of the employees who went to the conference is receiving emailed surveys asking how she enjoyed her visit! Our reservations with Expedia were cancelled. The Hotel acknowledged that the reservation did not exist in their records.
I think there is a severe communication problem in Expedia: first with the salesman who told us there were no more block, discounted rooms, and sold us more expensive rooms, then with the salesman who sold us the insurance so that we could cancel. Because the Hotel said there WERE block rooms! We ended up using those less expensive block rooms. And the man we talked to later said that insurance wasn't so that we COULD cancel our reservations, it was a waiver that we paid for to insure that we would NOT cancel? Someone needs to get that straightened out!
Then, although the hotel shows no reservation for us, Expedia still is billing us and sending us surveys to see how we enjoyed our stay!
Please, please respond to us!

Update by Owen County Public Library
Nov 17, 2017 12:57 pm EST

The last time my bookkeeper called Expedia to discuss this, she was told "we have nothing further to discuss".
If they will not discuss this with us, I will discuss it, will continue to discuss it, will discuss it in every public way possible, in every legal way available, will advertise it in the library community nationwide, and will use every avenue open to me to resolve this. This is not a private person that has been cheated, or a for-profit business, this is a non-profit, taxpayer funded entity, and the money could have been well-used elsewhere.

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1:41 pm EST
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Expedia cancellation of flights

Please refer to flights booked today, BWI to TLV and ATH to IAD, flights on 3/20/18 and 4/6/18.

1. Your website states that I may cancel flights within 24 hours.

2. I tried to cancel these flights online with no success. Going to my account, there was no "upcoming flights" on the page.

3. I called Expedia, and spoke with your agent, who said she would cancel the flights from ATH to IAD, but that the flights from BWI to TLV had had to be cancelled with the airline.

4. Your agent transferred me to the airline, and I requested the airline to cancel the flights. The airline indicated there would be a charge for this.

5. This is not right. You state that I may cancel within 24 hours. This is within two hours.

6. This email is to confirm that all of the flights booked today will be cancelled with no charges.

7. If you cannot do this, please cancel my account with Expedia.

8. If you have any questions, please call me. [protected].

9. Please confirm that you have cancelled all flights booked today with no charges.

Thank you, Gordon Schaaf

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Update by rtyu
Nov 15, 2017 1:43 pm EST

standing by

Update by rtyu
Nov 15, 2017 1:42 pm EST

will wait for your confirmation

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9:05 am EST
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Expedia hotel booking

Booked Dream Weaver Inn, Puerta Penasco Mexico. Now the hotel's website says they're closed. Expedia was paid in full and no cancellation allowed. The basically non-English speaking customer service ASSURES me someone will call me in 24-48 hours but the trip for 2 is over the Thanksgiving weekend, next week. Clearly Expedia didn't check with the hotel to see if they were actually taking bookings and it's hard to say who else might be in the same boat. The chance of rebooking at this point are probably nil, but we've already made a ton of plans there. We want Expedia to get us a comparable room, with free parking and that will take dogs (as Dream Weaver said they would) for a comparable price. This is the second major issue I've had with an Expedia booking - the other resulted in us having to take an additional day to get home from a vacation.

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9:36 pm EST
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Expedia expedia is not refunding my money

October 21 motel 6 in Chico refunded my stay $70.72. Expedia charged me $148.54. confirmation # 0108aaw971. Reason. someone in the room next to me left the bathroom fan on all night long I couldn't sleep, I called the office an nothing happened. so the manager refunded me the last night stay.
the next week I stayed there again an couldn't stay it was so load at 10pm the people up stairs were bouncing an jumping up an down I called the office again an told them I had to leave. I had to find a different hotel. Motel 6 only charge me $194.02 I paid Expedia $404.00 I've not yet received any refund from Expedia. confirmation # 0108aay020

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pobarjenkins
Minneapolis, US
Nov 15, 2017 2:20 am EST
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You should contact Expedia directly for assistance. I'm not sure why you returned after such a negative initial experience however.

S
S
Shaun R.
, US
Nov 14, 2017 11:36 pm EST

Expedia may not refund your money. That is an entirely separate transaction.

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7:36 pm EST

Expedia car rental customer support

11/14/17-Rude customer service. Chloe, didn't answer my questions. She told me to "call" to get my answers. Then when I asked to speak to a supervisor, she had me on "hold" which was putting the phone down as I could still hear her and the other workers. The supervisor, Abby, was clueless as well and as rude as Chloe. Neither of them were able to answer me and when I asked more questions, she went off something that had nothing to do with my questions.

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3:27 pm EST

Expedia airline service

I booked a flight from Sacramento to Chicago for a work trip. I recently resigned form my company and am now no longer eligible to attend the work conference. As a result I had to cancel my flight. American Airline will provide me a $397 credit but will charge me $200 for a reissue fee. So basically I am only getting $100 back. United will not refund me at all, which I find ridiculous. I paid for the cancellation insurance and am not even able to use it. I am extremely frustrated because I basically wasted money. Out of my almost $500 spent I am getting 1/5 of it back. I enjoy using Expedia however after this incident I am reluctant to use this service again. I would like to see this rectified. I am a single mother trying to survive and it is things like this that make the world a little less enjoyable.

extremely frustrated,
Patrice
[protected]

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Owen County Public Library
, US
Nov 22, 2017 9:49 am EST
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I understand. Expedia does NOT like to refund, and their "cancellation" insurance is a complete scam. They get your insurance money, and then tell you their reservations are all nonrefundable. I am currently doing battle with them myself.

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2:24 am EST

Expedia don't use them

Please, I am begging you not to book anything through Expedia unless you want to lose all of your money and time.
They are absolutely unreliable and bring sadness only.
If you book with Expedia, they will try to suck as much money as possible and will provide no help, no protection if you need it. Experiences have shown that no one is guaranteed anything and anyone can get into an awkward situation. And if it happens, Expedia will care nothing.
So if you want guarantees and to have more rights, never use travel agencies like Expedia. You better spend some time and do anything on your own, book directly from the airlines or hotels, and you'll always be happy.

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9:18 am EST
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Expedia experience/time

- 10/25, 10/26, 11/10
- Itinerary # [protected] & #[protected]
- Booked as round trip from Seattle to Atlanta. Email confirmation not received from the return on either itinerary. Found out from Spirit I would have to get my bags and recheck them for the flight from Baltimore to Atlanta.
- I am requesting a complete refund for this trip. I have had nothing but issues. I have spent more thank 6 hours on the phone with 3 supervisors, customer service and on hold.

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12:38 pm EST
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Expedia terrible flight experience

Hi,

I hope this email finds you well. I am writing to tell you about a recent terrible experience with Turkish airline.

this is regarding:

passenger name: shafqat Zawar (my mother)

Confirmation number: R8QG8B

initial ticket number: [protected]

Initial flight: actual flight was from LAHORE TO CLEVELAND

flight details: LAHORE TO ISTANBUL (Turkish airline 715 on nov 8th at 6:05 am). then from ISTANBUL TO CANADA (Turkish airline 17 leaving at 3:30 pm). then from CANADA TO CLEVELAND (Turkish airline 8656 nov 8th, 8:45 pm)

Of note, I booked this flight through expedia

regarding the above flight, around 1.5 to 2 weeks before flight departure, I called Turkish airline customer service for any specific requirements for transits in turkey and Canada. I was told a visa would not be required for transits in turkey or Canada as the patient has a US visa and the final destination is in the US

So my mother took her flight on November 8th from Lahore to Istanbul. However, despite issuing her a boarding pass in Istanbul, they did not let her board the flight to Canada because she did not have a Canada visa. so she got stuck in Istanbul.

she ended up missing her initial flight from Istanbul because she wasn't allowed to board. but then she was claimed to be a NO SHOW by Turkish airline. I called expedia to get another flight. I was charged penalty fee of 130$ for a now show and a 65 $ for flight change in addition to insane cost of a new flight I had to get for her directly coming to the US. this ended up being 372$ and the flight she got wasn't even coming to Cleveland. it was ending in new York. all the Cleveland flights had insanely long transit times for instance a 30 hour stay over in Houston.

I want to point out that I called expedia at 7 am and stayed on several phone calls with them till 2 am (for around 20 hours) with phone calls ranging from 1 hour to 3 hours. After several hours on phone with expedia customer service yesterday morning at 9 am, payment was deducted from my account account and a new ticket was made. Expedia confirmed with Turkish airline, I was told was a confirmed flight (which was supposed to leave at 12:15 am US eastern time and 8:15 am Istanbul time)

However, when my mother went to the front desk at Turkish airport to get her ticket and check in, she wasn't able to do so because they kept telling her its a reservation, not a ticket. whereas expedia and Turkish airline kept telling me this new ticket is confirmed.

between 7 am on November 8th US time and 2 am on November 9th US time, I constantly remained on 2 phones with many customer service personnel. I talked to multiple agents, supervisors and helpline. I had to miss an entire day of work because of this.

around 7 pm (10 hoursssssss after the 2nd ticket was purchased), I was told the ticket cannot be issued until the initial flight that my mother was supposed to take actually lands in Cleveland which also happened at 9:22 pm. So my question is why did the supervisor who issued the new ticket at 9 am not tell me that the new ticket will not be issued until initial flight had landed in Cleveland.

after the flight landed in cleveland, she had less than 3 hours to get the ticket issued. I again remained on the phone trying to get the ticket issued. however, it did not happen. 1 hour before the flight, I was told by customer service to switch to another flight. the first flight out was at 3 pm Turkish time (7 am on nov 9th US eastern time). so we purchased that ticket. and finally it was issued at 2 am.

so it took your customer service and altogether a total of 20 hours to issue a new ticket for a flight change despite me having made a payment that many hours ahead of time. it cost me an entire day of work, so much stress on my part and my mothers part. it is insane and ridiculous. and for most of those 18-20 hours, we did not know what was happening and what was wrong. it was a constant stress and torture.

My mom was stranded on an airport where half the people do not understand English. her phone wasn't on roaming so she did not have a telephone connection. the airport internet connection wasn't working for most of the time. and despite paying for the ticket, it took them 18 hours from the purchase to actual issue a ticket.

she was eventually able to take the 3 pm flight from turkey to new York city. it took her 48 hours from her initial to reach US at a destination which isn't even her final destination (which is Cleveland). and we still have to get her another ticket to Cleveland.

eventual ticket she took was E-ticket #, [protected] with the same confirmation number as mentioned above.

I need to point out multiple issues and places where Turkish airline & expedia were at fault

1. Turkish airline customer services told us of no visa requirements for transit in Istanbul or Canada assuming it would not be needed since she had a US visa. this was misinformation. Turkish airiline policies and rules also did not have any mention of that.

2. Turkish airline staff checked her US visa on her passport before they let her depart from the Lahore airport but no-one checked her Canada visa. technically if a patient flying out doesn't have a visa that they may require to complete their journey, they are generally not issued a boarding pass. so she should not have been allowed to leave Lahore airport in the first place. if that would have been the case, we would have switched her flight right then and there. it could have prevented so much stress, trauma and anxiety and such a prolonged torturous experience.

3. It was wrong on your part to have done that. because when she got stuck in Istanbul she faced many challenges. there was a language barrier, she did not have a functional phone, internet at Istanbul airport wasn't working

EXPEDIA's biggest FAULT.
4. we were issued and charged for a new ticket at 9 am yesterday but the reservation could not be ticketed because of a policy that we were not informed about . we put us in a constant state of uncertainty for 18-20 hours hours. she couldn't rest, she couldn't eat, she couldn't sleep because despite paying for a new ticket, no one was issuing us a ticket and despite many phone calls, we were unable to figure out what the issue and hold up was until much later. she kept going to the ticket counter every hour an hour to check what was going on and neither expedia nor turkish airline could tell me what was wrong. she did not have her medications that she needs to take because her medications after the initial 24 hours were in her booked baggage that the airline authorities did not let her access.

5. we were put through the anxiety of almost missing another flight.

6. her initial flight duration was 25 hours to Cleveland and it ended up becoming 48 hours to new York city (she isn't even reaching her final destination right now).

7. she had not taken her medications and now she is on her way to new York city in a dire health state as well.

All of this could have prevented if Turkish airline customer service had given me proper information a few wks ago when I called to ask. or at least if your staff had stopped her before letting her take the flight from Lahore. because it was home, she had a phone, she could have gone home and rested until we had gotten her a new ticket.

It was a very tragic, traumatic and horrible experience. needless to say, I will never book a flight through expedia again.

the most traumatic part of the experience was the uncertainty of what was wrong and why could a new ticket not be issued. she couldn't relax during her time at the airport for even a minute because of misinformation and lack of knowledge at the part of your customer service.

I was told by an expedia agent for a potential refund of 100$. I told him that was a completely unfair amount compared to the extra money I had to spend for this ticket not to mention all the trauma we were put through.

I am emailing to inquire for appropriate compensation (and by this I mean a refund, I don't want expedia dollars because I don't plan to use expedia ever again in my life). keeping in mind that we ended up spending around an extra 600 $ (including her flight to Cleveland) to figure out something that was the fault of your staff and more importantly keeping in mind the extra time and trauma that we were caused because of this experience.

I am waiting to hear from you

If you want further information, I can be reached at [protected]
my account information is: ifrah.[protected]@gmail.com
number associated with account is: [protected]

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1:39 am EST
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Expedia super 8 hotel rocky hill, ct

I arrived for check-in at about 10pm. By 11:15pm I was checking out, while on the phone with expedia requesting a refund because the room was infested with bed bugs. My daughter and I were getting. Bitten every where. I also had to find and pay for another room. The expedia agent was no help at all and I want my $84.60 refunded immediately. This was a huge inconvenience.

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1:46 pm EST

Expedia san juan trip cancelled

Paid for a trip in full to Expedia $3300 in August. They called me to tell me the hotel was cancelling due to natural disaster. They asked what I wanted to do, cancel entire trip & get refund or book a new trip. I asked them to allow me the weekend to think it over & get back to them.
In the mean time they credited back the hotel without my consent to the credit card that was used . That balance had been paid off long ago. I had a balance transfer only on there with a 0% interest rate which I've been making payments on. When they did this it paid off my balance transfer (which I did not want) & now I have no vacation money to book a new vacation. I called them twice yesterday as well as sent an email. Spoke with a manager named John who was going to call me right back when he got to his desk. That never happened. I called again today only to be told to call back in an hour. I don't have the time to make numerous calls to get this settled. They told me to call the credit card company, I did, they told me it was Expedia's prob & they needed to charge it back. I really need the reund as I have booked another vacation using a diff credit card which I'd like to pay off with that refund.

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5:32 pm EST
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Expedia e-ticket

To Whom It May Concern
I called the customer service on 4th Nov. 2017, @ 5:30PN (PST) and talked to EMY and requested to send me an e-ticket (Itinerary # [protected]). I requested because the e-ticket I received through email contains the price of the ticket. This ticket I have purchased for my grand daughter, Chandrika Halder. I paid the money. But, I do not want to know her the price. My request was declined by Ms. Emy. Then I talked to her supervisor, Ms. May, and she told that within 48 hours I will receive an e-ticket, without the price so that I can forward the e-ticket to my grand daughter. But, I did not get any e-ticket without the price tag so far. Al junk mails are coming from the customer service department. One thing I can do is that in future I will think before I purchase any air ticket from Expedia. I am a customer for 30 years. I will also tell my experience to my friends.I might write this in a national newspaper.
Best
Dr. Tapan Kumar Gupta
Tel # [protected]
email:dr.[protected]@gmail.com

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2:09 am EDT

Expedia hotel room

My husband and I stayed at Wingate by Wyndham Missoula Airport, Missoula
Oct 28, 2017 - Oct 29, 2017. I would like to request that Expedia refund the cost of our stay in full. We had a horrible experience at this hotel. The people in the room directly above us were pounding and stomping around all night and had a barking dog in their room. At 1am I'd had enough and went downstairs to ask the front desk for assistance. The person at the front desk was named Ian and he was very rude. When I walked up he was on the phone having a casual conversation (not work related). I waited several minutes for him to finish, but finally had to tell him he needed to hang up and deal with a customer who needs help. He did hang up but when I told him the problem he said he would have someone "go up there and listen to see if there was actually any noise." I said again it was actually the room right above ours (we were in room 241). He said that was all he could do. I went up to my floor counted how many rooms from the end of the hall our room was (4 rooms from the end), then I went upstairs and counted four rooms from the end of that hall and the room was 341. I went back downstairs and told Ian at the front desk and he called the room and all he said was "this is a friendly reminder that after 11pm it's quiet time." I said I'm sorry but this doesn't resolve this for me. I got this room to get a good nights sleep and that has been lost. He was very snide and acted like my concerns didn't matter. He angrily told me he wouldn't do anything else for me. I said alright and started walking back to my room and he shouted after me in the most sarcastic tone, "I hope you have a very good night." It was completely unprofessional and rude. In the morning I spoke with the manager and she said she would have refunded my room in full, but since it was booked on Expedia that I had to go through you guys. She said she would contact you with a message as well to let you know about what had happened. Again could you please refund the cost of our room? Here is my Itinerary # [protected]
Thank you,
[removed]
[protected]
[protected]@gmail.com

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5:29 am EDT

Expedia unknown person withdraw a payment

Dear Expedia
My name is Farhad Khan and I am asking about our Bank Transaction.

I'd very much appreciate your help and advice.

I would like to inform you that someone unknown person make a transaction in expedia center from our bank standard chartered via credit card . On a monthly basis we reception is received bank statement from our bank last few days ago we make a complaint to the bank for this transaction and after review of our complain they send to us this letter in attachment please kindly inform me that who make this Transaction what is the name of that person and where this transaction spend ...

waiting for your response

thank you so much

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3:19 am EDT

Expedia flight cancellation

Jet Airways had cancelled the flight 1 day before travel (YYZ to AMS)
Solution Attempt #1:
Me: I called Expedia to get a flight resolution sorted
Expedia: 2 options were given to me, get on a flight 2 days later or get a refund
Me: A flight 2 days later is not an appropriate solution to a flight being cancelled
Expedia: Reconfirming I only had 2 options
Me: Agreed to a refund as I was told there was no way I was getting a flight on the same day, before ending the first call I got Jet Airways information and immediately called them after getting off the phone with Expedia. It was unacceptable to me that I was now going to have to book a flight one day before it left as the prices were going to be 2x what I had originally paid. This was Jet Airways problem to fix - not my financial burden!
Solution Attempt #2:
Me: Called Jet Airways, explained to them that my flight was cancelled and I needed a resolution of a same day alternative flight.
Jet Airways: Immediately looked at an alternative company to rebook a same day flight, found a KLM flight that same day, but then realized that I took the refund from Expedia and they were unable to reschedule my flight. Told me call Expedia back
Solutions Attempt #3 & #4:
Me: Called Expedia back, escalated the call to a Supervisor... explained the situation that had I known I should have called Jet Airways first I would not have taken the refund that has now left me with no flight and the financial burden of paying 2x the original flight cost to rebook on my own. I was repeatedly told that this was my problem as I took the refund and there was nothing they could do! Absolutely appalling and disgusting customer service to leave a customer in this situation. I would have never taken the refund had I known there was an alternative option to get the flight rebook and sorted out with Jet Airways directly. I was completely misinformed and misguided. I called back a second time in desperation of trying to get this sorted as I did not have an additional $1000 dollars to rebook my flight. Conversation with Expedia resulting in the same customer blaming tactics. Icing on the cake, I was informed that my refund was going to take 8 WEEKS! I will NEVER use Expedia again!

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Expedia car rental

I booked my trip car rental through Expedia, after booking confirmed twice that I have unlimited km to drive by 2 customer service representative also by an email confirmation through expedia. I get to the car rental only to find out that in fine prints I wasn't getting unlimited km. Economy car rental blamed Expedia and Expedia blamed car rental. I was stranded with no car and cancellation fees. The customer service representative denied my request to speak to a manager.

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Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

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How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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Contact Expedia customer service

Phone numbers

1866 310 5768 1800 469 1793 More phone numbers

Website

www.expedia.com

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