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Expedia Complaints Summary

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Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Expedia On April 29th, 2019 I booked a package deal flight and hotel with Expedia for Iceland for my husbands 35th surprise

On April 29th, 2019 I booked a package deal flight and hotel with Expedia for Iceland for my husbands 35th surprise trip. The hotel booked in Iceland name is *** by *** hotels, located at *** Iceland. Intineray #***. About a week before the trip, the Covid-19 pandemic went global and we were banned and unable to go on our trip planned for March18 to March 22nd, 2020. I called Expedia as soon as I had proper information that we could not make it to Iceland. 3 days straight I called Expedia, in which the line was continuously busy, when I got through I was put on hold and then hung up on after being on hold for up to 2hrs. My next step was to call my credit card company, *** and begin the process. They advised me to fax all the appropriate documentation as they begin there investigation. I then called the hotel, as well emailing which my first conversation was with *** She stated the hotel could not issue me a refund because they haven't received payment due to they are the third party because I booked with expedia. She also stated the hotel can not collect the payment until I check into the hotel. She advised I keep calling Expedia in which I was even after calling my credit card company. Ms. G told me she made a note in there system and asked me to email her my itinerary with the price etc. in which I did immediately. I advised her my credit card company is starting the investigation and they may give me back my payment in the amount of $645.17. I told her I will email her as soon as I receive payment. She emailed me a voucher for $570 in US dollars to stay at there hotel in near future the voucher was valid for one calendar year from the date. (March 2021) Couple days later I received numerous refunds from my credit card company, for our flights, prebooked activities, and our hotel. I immediately emailed the hotel to let her know I receive my full l refund in amount owed for the hotel. I received an email back from the hotel stating they were glad I received my full refund and hopefully I can visit in the future. I then received an emails from the hotel by a Kristajan ***, Sveinbjorn *** and Hafdis *** that they have note I have received my refund and the voucher they emailed me was now invalid. They also stated they have it noted in the hotels system which why we could not fly out to due to the pandemic. On October 12, 2020 I received a letter from my credit card company that I will be rebilled in the amount of the hotel of $645.17. I immediately called ***. They advised I needed to call the hotel and expedia because the time frame is expired, due to them never receiving documentation about the hotel payment when I faxed it back in March, I needed to call them to get my money back. It was never faxed because I received my money back and the hotel made note which it should been a closed case, but *** told me the hotel still received my payment from expedia even though they had noted I could not travel there for my trip. I called and emailed the hotel. They now stated they don't give out refunds but offered me a 4year voucher and said I can even give the voucher to a family member or friend. I asked why did the hotel accept my money from Expeida having note I could not travel, and *** from the hotel told me they couldn't expect payment until I checked into the hotel in which I never did. I advised I just want a full refund. They wanted to give me a 4 year voucher! I am A frontline employee as a Registered Respiratory therapist, I have worked hard this whole time in a Covid19 intensive Care unit overnight. I don't even know where I would be in 4yrs or even if the hotel will still be in business. they want me to take a voucher just to make up for not giving me a refund which isn't fair at all. I have numerous emails from the hotel. They also never said they don't give refunds until now, she only stated they could not offer me a refund because they didn't get paid because I haven't checked into the hotel. But yet all the notes noted they still decided to keep my hard earned money. A lot of policy have changed due to the pandemic. If I wanted to go to Iceland now I couldn't due to the U.S is still banned to fly there but they still want to keep my money. I called Expedia and spoke to a representive who told me they forward the information to the appropriate staff, however I received an email from an Adam and Angela who stated they spoke to *** from the hotel and I just need to just take the voucher as if I don't have a choice After I stated why I didn't want a voucher for a place I may not even get to go to due to the bands. I emailed expedia back and stated I would even take a voucher from expedia to have a choice to book with them again, I received no response back from anyone. Expedia is who I booked I with, they are the company I trusted my hard earned money with. I feel uneasily about this whole situation like its a scam. Expedia literally telling me you need to just take the voucher when both parties knew about the banned and how serious this pandemic is and it shows me they do not care. The inconvenience, time and stress this has caused me and my family Is unbearable. I did not cancel on my own, this is literally out of my hands. I have now been rebilled $645.17 after already losing money for cancellation fees for other activities pre booked in Iceland. They are literally telling me I just need to settle for a voucher. It has been a week and no one from Expedia have even replied back. I don't even want a voucher from expedia anymore and will no longer book through them again. Both parties clearly received my payment with no problem but no one wants to step up for my refund. Everyone I spoke to seems as they were so understanding but no one from Expedia email or contacted me as if they don't care. I don't have almost $650 to spare. They are really trying to scam me out of my money and I am asking for a full refund.

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Expedia I needed to travel to Phoenix, AZ to be with my sister who was recovering from surgery

I needed to travel to Phoenix, AZ to be with my sister who was recovering from surgery. In preparation for that trip. I made flight reservations with Exepdia.com. On or about March 5, 2021 I, erroneously, made flight reservations on *** Airlines through Expedia.com from Washington Dulles International Airport to Sky Harbor International Airport, Phoenix, AZ departing on Friday, April 2, 2021 and returning on Sunday April 4, 2021 for $399.60. The intended departure date was for April 1, 2021. Later that day or sometime the next day, I realized my mistake and looked into whether I could change the outbound flight without a fee or a change in cost. Once I determined that *** Airlines was not charging a fee to change a flight, I contacted Expedia.com on or about March 8, 2021 and spoke with a representative. That person was able to change my flight to the correct departure date on April 1, 2021 on *** Flight *** at 5:35pm and assured me that there was no fee incurred, no change in cost, and the return flights were unchanged and those flights were still reserved. The return flights were on *** Airlines ***, departing at 8:34am connecting through Houston, TX on flight ***, departing at 2:30pm arriving at Washington Dulles International Airport at 6:28pm. On March 9, 2021, Expedia.com sent me a new itinerary with the corrected departure date of April 1, 2021 and my return flights on April 4, 2021. My debit card was charged for the round-trip flight on March 8, 2021 for $399.60. I had no indication, whatsoever that any of my flights were cancelled either to or from Phoenix from either Expedia.com or *** Airlines. On March 5, 2021, I received an email from *** Airlines at 5:17pm, advising me of an incident involving a third party system provider that stores airline passenger data for one of the *** member carriers. The email advised that the incident involved certain data potentially being accessed, such as customer names, *** numbers and *** status, but that no other information or passwords were exposed. The email suggested changing *** account passwords. On the same day, I received another email from *** Airlines at 10:22pm, about the flight on the April 2, 2021, the wrong departure date, providing information about restrictions for Basic Economy seats. On March 27, 2021, I received an email from *** Airlines at 12:46pm, providing information for my flight to Phoenix, AZ on April 1,2021, the corrected date. Neither email mentioned the return flight trip, but at this point, I have no information indicating any problems with my return flight. On April 1, 2021, I checked in for my flight with no problems. I flew to Phoenix, AZ with no issues. I received no notification from Expedia.com or *** Airlines that my return flight was cancelled. After visiting with my sister after her surgery, I arrive at the airport on April 4, 2021 to return home. I tried to check in at the kiosk. I get a message to see the Special Services. I tried again, same message. A *** Airlines assistant tried as well, and she advised me to see the Special Services desk. After waiting in a line for several minutes, concerned that I’m not going to make my flight, I get to the ticketing desk, and the ticketing agent tells me there is not a return associated with the confirmation number I had, which was the same for my flight to Phoenix, AZ according to the itinerary I received from Expedia.com. To make a long story short, the ticketing agent called some *** Airlines number, and was told that when I made the change from the April 1st to 2nd, 2021 flight, Expedia.com cancelled my return flight and issued a refund! I said, WHAT! I received no information that my flight was cancelled. I tried to remain calm and consider my options. Flights were full at this point and my chances of getting a seat were slim. The ticketing agent advises that she found 1 seat available on an 11:34am flight connecting in Chicago, IL for $1,027.20! I went from a $399.60 round-trip ticket that I paid for already, to $1,027.20 just to get home because somebody between Expedia.com and *** made a mistake or there is some glitch. I asked the *** Airlines ticketing agent to hold that seat so I would have time to talk to Expedia.com. After waiting for an Expedia.com representative for approximately 30 minutes, I tell him the situation and he checks my record and he tells me that he has no record that Expedia cancelled my return flight and no refund was issued. He advised that it looks like *** Airlines updated my return flight to the new flight and I told him that they only did that after I asked them to hold a seat on the new flight while I talked to Expedia.com to see what happened. Ultimately, the Expedia.com representative tries to find out what happened, is no help, and advised that they can’t give a refund for the original return flight. So now, after the hour long call with Expedia.com between waiting on hold for 30 minutes and talking for another 30 minutes to get nowhere, I have to pay for this $1027.20 flight in order to return home. I called my husband to see if we were refunded any money for the return flight and he does not see any refund. I called *** Airlines to see if anyone could help me, and they advised that when Expedia.com made the correction, it went through without a return flight. Expedia.com denies they did anything wrong, so now Expedia.com and *** Airlines are pointing their fingers at each other. Meanwhile, I am out $1027.20! I am seeking reimbursement of the $1027.20 that I had to pay for the error by either Expedia.com or *** Airlines. I still have not received any refund for the original $399.60 return trip that *** Airlines said I supposedly received from Expedia.com. So instead of paying $399.60 for a round-trip ticket, I paid $1426.80 for the entire air travel. I will never use Expedia.com again and, because I feel that *** Airlines took advantage of the situation, *** Airlines will be my last choice for travel. I appreciate any assistance the BBB can provide in this matter.

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Expedia Initial Transaction Date = 4/23/22 Transaction Amount = $2173.14 Cancelation of Trip = 6/21/22 Please see copy of most

Initial Transaction Date = 4/23/22 Transaction Amount = $2173.14 Cancelation of Trip = 6/21/22 Please see copy of most recent correspondence with Expedia.com:"To Whom It May *** name is *** and I have been a long term customer of *** for nearly two decades. I have always favored Expedia as one of my top travel agencies and have never run into any issues up until this year. I have now become so exhausted from my recent correspondences with Expedia's customer service and supervisor exchanges that I feel I need to seek out help from corporate.This past April, my husband and I booked a flight to Malaga, *** via *** Airlines from ***, in hopes to join my family on holiday. We later decided to look into an alternative flight in order to arrive in *** sooner. We had purchased flight insurance at the time of our initial booking, however I called Expedia *** in order to speak to a person to verify that we would be fully refunded for the initial flight prior to canceling and booking an alternative flight. I unfortunately do not remember the agent's name that I spoke with,although the call was recorded (per the notification received while holding for a representative). During that call, I explained to the agent our goal - To book a flight from LA to *** with a layover in ***, but ONLY if our current trip was Fully Refundable. I was placed on hold various times as he verified. The agent returned to the call,which was on speakerphone with my husband, and stated that our flight was fully refundable if canceled. As I repeated that back to him, he placed me on hold a final time and came back to repeat, "the flight is fully refundable." He also recommended at that time that I book the first flight prior to canceling the new one. I thanked him and did as he suggested. My husband and I went on our trip without any issues, only to come back to see that we were in fact issued a Flight Credit, not a full refund. This is where our issues with Expedia began.Upon return from our trip, I noticed a refund was not issued on my credit card. I called Expedia and stated to them that a mistake was made and I was issued a credit. I asked the agent to listen to the recorded call, which is stated to happen upon each call to Expedia for *** This agent, and later a Supervisor, both told me that I had been told Flight Credit, not a Refund. When I asked if I could also listen to the recording, I was informed that I was unable to listen due to "privacy concerns." This conversation was between two parties,myself and the Expedia Agent, so I'm not quite sure how this provides quality assurance or privacy for anyone other than Expedia? My husband and I were both on that initial phone call, and we would have NEVER agreed to receive a credit for that flight - we would have just kept the original flight and would have been on our way. Yet, we have repeatedly been told that we were incorrect, yet only Expedia could hear the recorded calls. The Expedia Supervisor, whom I only have as "Cath G" from an email signature, continued to tell me that I had agreed to something completely different, and that the Refund was not up to Expedia, it was in *** Airline's decision solely. This started the first of many unresolved phone calls, both to Expedia and ***, both who told us that the Refund was to be given by the other party. Upon our second to last phone call to *** Airlines, they stated that Expedia has our money, therefore it was their responsibility to refund the ticketed amount. Stating this to multiple Expedia agents has gotten us nowhere. And each time after asking to speak to a Supervisor, or anyone who has the authority to help us, we have been placed on long holds to later be told that one is not available. This has happened over and over, each time being promised that we would receive a call back within 72 hours. We have never once received a call back as promised. On July 12th, an agent did send an email to *** Airlines after one of our lengthy calls, requesting a Full Refund in the amount of $2173.14 and reply within 1 business day. Not surprisingly, we did not hear back from either party. Not even with the follow-up email I sent to Expedia on July 26th.We have now called Expedia numerous times - initially asking for the Refunded amount as promised, and later feeling defeated and asking for simply an extension on the Flight Credit. We have been repeatedly told No. Repeatedly told that it was in *** Airlines hands, yet Expedia currently has our money and the ability to extend the flight credit.We are still at odds with the notion that not one person from Expedia's team has the "authority" to *** us even a 3 month extension on this Trip that has cost us hours of time in calls, as well as $2200. An extension on a flight credit does not "cost"Expedia.This brings us up to Thursday, December 8th 2022. We placed a call inquiring about the details of using our flight credit, since Expedia will not return any calls or offer any kind of resolution in this matter. On this call, we were told we could fly anywhere that *** Airlines flies to use the credit (again, a recorded phone call). The following day we called again to verify, just to find out that this is not true. We can only fly into ***. And this flight has to be completed by 4/20/23, forcing us to travel this winter to ***.Yesterday, December 10th, we attempted to use our Flight Credits to book the trip on Expedia's website. When the website would not allow us to apply our flight credits, we called an agent to book the new trip to ***, ***. After giving the flight details, he informed us that it would cost just under an additional $1500. This was due to Penalties. Nearly $1500 additional on top of the $22000 we have already given Expedia. I most likely do not need to inform you that penalties were never discussed on any phone call or email with Expedia.This unfortunately has led me to seek out contact information from Expedia's Corporate Headquarters. This situation has caused a financial burden upon us, has caused great anxiety and frustration,and has taken hours of time just to have zero resolution. My last phone call with *** Airlines yesterday left me with the same information - it is Expedia who has our money and who can *** our extension.I have attached screenshots of correspondences with Expedia, as well as responses from *** Airlines. I am truly hopeful that this issue can be resolved in one of three ways:1. A Full Refund in the amount of $2173.14.2. An Extension on our Flight Credit Deadline of 6 months, which does not monetarily affect Expedia.3. The removal of flight penalty fees.I appreciate your time in reading this email, and I look forward to your response in the hope that we can resolve this issue in a mutually beneficial matter.Kindly,***"

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Expedia We purchased a travel package on Feb 15, 2020 for a flight to Switzerland as well as hotel in Zurich and a return

We purchased a travel package on Feb 15, 2020 for a flight to Switzerland as well as hotel in Zurich and a return flight home to MSP. April 29 - May 3, 2020. Our flights were $837.15/person (2 tickets). MSP - KEF - ZRH and then the return of ZRH - KEF - MSP. All four legs were canceled by the airline. Overall summary: If I explained every detail this would take weeks. I’ve been asking for details since almost day 1 and have yet to receive a consistent, reliable, and realistic answer. Our flight was canceled, a “credit” was supposedly issued - yet with no details about how/when to use it and then when they finally provided dates (book by Feb 15, 2021) they did not take into consideration that that was not even an option with borders being closed everywhere *** flies as well as travel restrictions for US passport holders. Basically: Here’s your “credit” - it’s going to expire “soon” - we don’t give you any details on the terms and conditions of it - and you can’t actually use it because we’re not flying anywhere and no one is letting you in anyway. Here’s a record of most of my online chats with them. I also contact them on chats from the app (which are not saved) as well as numerous phone calls over the last 10+ months. I attempted to reach out to expedia on March 17, 2020 - too busy/our trip was too far out/online chat disconnected March 18, 2020 - too busy/our trip was too far out/online chat disconnected March 27, 2020 - too busy/our trip was too far out/online chat disconnected March 28, 2020 - I received my first text notice from Expedia stating that that they’ve made it possible to cancel for a full hotel refund and a credit for future flights, only if we cancel. So, I reach out and ask for details: “Can you tell me *** policy on changes and cancellations? it’s not listed on your drop down menu” (*note: *** is STILL not on their drop-down menu when looking for airlines policies.) Expedia’s response: “The information you requested is not available for this itinerary. If you’d like someone to help, you can choose ‘Contact an agent’.” I selected “Contact an agent” But - too busy/our trip was too far out/online chat disconnected. We canceled our package without ever hearing more from Expedia. With the entire world shut down and all flights to Europe cancelled, we thought this was our ONLY option. Also at this point, no one could foresee what has since gone on. April 21, 2020 - I contacted Expedia requesting a refund, they said *** was not offering refunds, only credit for future travel - but with no details what the terms or conditions were. Despite *** website claiming our tickets did indeed qualify for a full refund due to the type of ticket as well as they date booked and travel dates. April 22-May 21, 2020 - I contact *** via phone and email and received no help, only referring me back to Expedia April 22, 2020 - too busy/our trip too far out/online chat disconnected - phone wait between 5-8 hours April 23, 2020 - too busy/our trip too far out/online chat disconnected - phone wait between 5-8 hours April 23 - May 24, 2020: I contacted *** by phone numerous times. They refused to talk to me and told me to contact Expedia. May 4, 2020 - I was told by Expedia to contact *** directly. I informed them I already have. They said to try again. May 7, 2020 - I filed a claim with the US Department of Transportation. They responded on June 1 that they would be looking into my case. As of my last response from them on November 4, 2020: “Your complaint about *** and Expedia’s refund practices during the COVID-19 public health emergency remains open.” May 8, 2020 - I received a mass email from Expedia stating they are still waiting on information — waiting on “credit validity: the dates for which you need to book and/or travel by to use the issued airline credit” and “any additional terms and conditions attached to your flight”. As of today - I still have yet to receive any terms and conditions. May 23, 2020 - I was informed I needed to rebook travel by Feb 16, 2021. I inquired about where I could travel with a USA passport. They advised that I check the government’s website. I did — nowhere *** flies was allowing USA passport holders. I asked what happens if I can’t use it? Or just simply if I don’t use it. They responded: “check back at a closer time to the expiration date, so we can check updates.” During this time, we literally just wait — hoping that things would get better and we’d be able to use our credit at some point. I called many times and was told to “wait until your deadline is closer” and “airline policies will change." December 1, 2020 - I was told to contact Expedia one week out from the Feb 15 deadline. January 5, 2021 - I called back just to double check no changes had occurred earlier. I was told to contact Expedia one week out from the Feb 15 deadline. Feb 8, 2021 (one week out as directed) - I reached out to expedia via Chat. They had a supervisor call me. Vince (and he gave me a case number to reference). He informed me that *** would be extending a travel voucher for travel before May 3, 2025. I asked for all of the terms and conditions. He said he would email them to me. We spoke for 1 hour and 2 minutes. He contacted *** during our conversation. I completely believed everything he told me, but I refused to accept the “new voucher” without everything in writing. Feb 9, 2021: I reached out again to verify Vince’s information because clearly, by this point, I realize Expedia has perfected the runaround. Sure enough - Expedia can’t find any of Vince’s notes. Tells me to try back in 72 hours because that’s how long it takes to “record” the information from our phone call. Feb 10, 2021: I reach out again. This time they tell me there is no record of such voucher, no record of my call with Vince, and they have to wait 72 hours for *** to respond. I ask for a supervisor and they tell me that’ll be 24 hours later. Kimberly gives me a new case number (not sure why that matters since they can't look up the last one Vince gave me) and assures me she's "made a note" for her supervisor to call me. So, here I sit, waiting for a call within 24 hours (it’s now been almost 22 hours and let’s be real - they’ll never call in the next 2 hours, we know they have no record of a supervisor being told to call me even with a fancy, probably made-up, second, official case number) despite my current credit supposedly expiring on Feb 15, 2021. At the beginning, a reasonable voucher would have been acceptable. However, it is not reasonable to (1) give you a voucher that is unable to be used due to travel restrictions + flight restrictions (*** isn’t even flying into MSP at this point) and (2) it’s been 10+ months of complete runaround by Expedia. I understand *** may not be being fair to them, but I hired Expedia — they need to be responsible to their customers. The simple fact that they are unable to provide ANY terms and conditions to what they are trying to offer alone shows you they are trying to take advantage of everyone and unfairly not give refunds as refunds are properly due. They make you wait until a week out and then they drag that week out until everything has disappeared and they get off the hook. I anticipate Expedia giving their standard regurgitated answer of: it’s out of their hands, we’re all subject to *** policies, etc. They won’t actually answer any specifics of this case, acknowledge how poorly they’ve handled it, or address the lack of customer service. How can you NOT find notes from an hour long phone call with a full case number included?! I find this completely unacceptable. They won’t address it because they don’t have any excuse for it. It’s all part of their runaround. As shown above, they never provided accurate information or a reasonable solution.I’m not surprised by the thousands of complaints on this website - all with so many so much similarity it’s ridiculous. There are entire websites dedicated to Expedia experiences exactly like this. There will no doubt be a class action lawsuit. I am seeking a complete refund of $1674.30

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Expedia Three separate Better Business Bureau complaints have been filed against Expedia.com, American Airlines and ************

Three separate Better Business Bureau complaints have been filed against Expedia.com, American Airlines and *** as it is not clear which of these parties is responsible (or more responsible), and I did not see an option that allowed me to file a joint complaint against multiple parties.On October 11, 2022, I purchased a travel package from Expedia via Expedia mobile app, using MasterCard card ***, a debit card issued to me by *** which was linked to my *** checking account ***. The Expedia travel package included three round trip airline tickets to/from ***, *** and ***, *** for me and family *** and ***, a minor, with American Airlines, confirmation number SLTSRL. I paid Expedia $4,176.45, in one transaction, for hotel accommodations and the three AA plane tickets. On October 12, 2022 the $4,176.45 Expedia purchase posted to my *** checking account in four separate transactions: $2,408.85 by Expedia.com for hotel accommodations; and three transactions for $*** by American *** for each of the three plane tickets, totaling $1,767.60. On January 17, 2023, I cancelled the trip due to a death in the family using a link provided on Expedias mobile app. That same day, I received an email confirmation from Expedia confirming that the hotel accommodations had been cancelled and refunded, and American Airline credits were issued for the three plane tickets for $*** each (totaling $1,767.60). A link to redeem the airline credits was included in the email. On January 17, 2023, I attempted to book a new travel package, and in doing so, followed the link in the above referenced email in an attempt to redeem the airline credits. I received error messages indicating that the airline credits could not be used. I attempted this several times, receiving the same error message each time. On January 17, 2023, I called Expedia on two occasions and spoke with two separate customer service agents, who advised that I was not actually receiving airline credits but instead, receiving a refund to my original form of payment for the airline tickets, which was why error messages appeared when I attempted to redeem the credits. I was repeatedly told that she did not have airline credits to use, despite that they appeared in my Expedia account.On January 18, 2023, I received a refund from Expedia.com in the amount of $2,408.85 for the cancelled hotel accommodations, which was refunded to my original form of payment (debit card ***) and posted to my *** checking account. To be clear, the $1,767.60 refund for the airline tickets was NOT posted to my account, and remained due and owing.On January 19, 2023, I contacted Expedia customer service by phone for a third time and was advised by a third agent that I was getting a cash refund for the plane tickets at issue and I did not have airline credits, and even though credits appeared in my Expedia account, I should disregard them. Between January 17 and January 23, 2023, I was anxious to rebook the trip due to rapid increase in pricing, and attempted to use the airline credits that continued to appear in my Expedia account, each time receiving the same error message. On January 23, 2023, I contacted Expedia for a fourth time via online chat, and was connected with a fourth Expedia agent, April. In writing, this agent conveyed the same message that the other three agents had, and again, advised that I had received a full refund from American Airlines to my original payment method, which would be posted to my account within seven to 10 business days. Based on representations made by Expedia on multiple occasions, I purchased a new trip package on January 23, 2023 not using airline credits. The new travel package included three airline tickets with American Airlines for the same three passengers as the previous trip. The new airline tickets would have been credit eligible if credits had been issued and were available for use, and I would have used the airline credits if they had been available. On February 6, 2023, after the passage of 10 business days from my last contact with Expedia, no refund for the airline tickets had been posted to my bank account with ***. On February 6, 2023, I filed a complaint against Expedia with the Better Business Bureau (BBB), Complaint Case ID #***, *** Case #***, requesting a refund of $1,767.60 back to my original form of payment, as promised by four Expedia agents. On February 8, 2023, I received a response to my complaint from ***, Global Traveler Resolutions team on behalf of Expedia. In the response, Expedia represented that after receiving the complaint, they contacted American Airlines to check the status and they advised that the tickets were already refunded on 17 January 2023 back to the original form of payment MasterCard ending with ***. Refunds might take up to 1-2 billing cycle to show up on your card statement. Refund was processed in 3 transactions *** USD for each ticket.On February 13, 2023, I contacted *** and spoke with an agent who reviewed my checking account and advised that the above referenced refund had not been received by *** and had it been received, it would have been posted to my account immediately. On February 13, 2023, I replied to Expedia asking for additional information, including tracking information, as the refund had not been received. No additional information was provided to me by Expedia anytime thereafter. Instead, I was told to follow up with BBB if the refund had not been received within two billing cycles.On February 28, 2023, I contacted *** and spoke with *** regarding the missing refund which was allegedly deposited into my account six weeks prior. During an hour-long conversation, this agent again advised that, to date, *** had not received the refund. Further, she assisted me in filing an internal dispute with *** Claim Number ***. In addition to the extensive details I verbally provided during the phone call, I also emailed *** several documents to support each of my allegations, including Expedias response to the first BBB complaint, where Expedia alleged that three transactions for $*** had been issued back to the original form of payment MasterCard ending with ***, which was linked to my checking account. On March 22, 2023, *** issued me a letter advising that it conducted a thorough investigation of my claim and determined that no error had occurred, and thus, no reimbursement would be issued. To date, I have not received any of the $1,767.60 refund in question from any of the three businesses involved. There is no question that at least two billing cycles have passed since January 17, 2023 when this refund was allegedly issued.Please understand, I have been chasing this refund for almost three months now with no avail, and have spent more time on this than I wish to even think about. I understand that sometimes mistakes are made, but at this point it goes beyond mere negligence as these businesses have had three months and multiple opportunities to correct the problem and have not done so. I have no idea where this missing refund is, which business has it, or where things went wrong in the process, but as a consumer, this should not be my problem to solve. This is a last ditch effort to ask these businesses whoever is responsible for the mistake to make it right and issue me the $1,767.60 refund that I am owed. After this, I have exhausted all my resources and will have no choice but to file a consumer protection and breach of contract lawsuit in Kent County, ***. I have already consulted with a lawyer who has agreed to take this case and if a suit has to be filed, he will be seeking costs and attorneys fees, as well as putative damages as authorized by *** law. I have a complete paper trail of documentation supporting all my allegations, many of which have already been provided to Expedia and ***. I am happy to provide them again upon request.

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Expedia In November of 2019 we purchased vacation package through expedia to travel to Cancun, Mexico

In November of 2019 we purchased vacation package through expedia to travel to Cancun, Mexico. As you can imagine like many we were to leave on Monday and the *** States Government and Mexico closed the borders so we could no longer go. After staying on hold repeatedly for over 7 hours I was able to get some of our flights comped as I am unsure still to this day if that has been resolved. In regards to the hotel stay they were contacting the hotel to refund and to this day they continue to say this. The hotel on their website stated to guests that had stays booked that they would be refunding stays. To this day, which it has been months they continue to say the same thing. June 23, 2020 Dear ***, We wanted to provide you with an update about the credit we have issued on behalf of your airline as a result of the COVID-19 crisis. Given the evolving travel environment, we continue working with our airline partners on certain aspects of their policies with the goal of simplifying the process of using your airline credit. Here is a summary of what we know right now: • *** holds a credit amount for ticket number *** totaling $284.01 for air travel with ***. • *** holds a credit amount for ticket number *** totaling $284.01 for air travel with ***. • The original itinerary number is ***. • Expedia confirmed, with our airline partner, that any applicable change fees on this airline reservation would be waived. Other helpful information: • The airlines are setting the policies for how you can redeem your airline credit. • Each airline credit is in the original traveler’s name; airline credits cannot be combined or transferred to another person. • Airline credits must be used for air travel, including taxes and fees, with the airline that originally issued the ticket. Airline credits cannot be used for ancillary services. Here’s what we’re still working to find out: • Credit validity: the dates for which you need to book and/or travel by to use the issued airline credit. • Any additional terms and conditions attached to your flight credit. We will continue communicating with you via email when we have further details about your airline credit. We will also keep this page updated with the latest information. Please ensure you review information in the COVID-19 section as it will be the information that is most relevant to your itinerary noted above. All of us at Expedia value you and are grateful for your business. We hope you and your families stay safe and healthy. And when you are ready to travel again, we'll be here, ready to serve you. Sincerely, The Expedia Travel Team Meet Start a meeting Join a meeting Hangouts 10 of about 139 Re: Requested Email: Hotel REFUND - Itin: *** - Case ID : [REQ:***] Inbox x *** Sat, Mar 21, 4:46 PM to travel Good afternoon, to whom it may concern, I am asking for a refund of my money I paid for my hotel as the mexico border is closed and we are not able to stay are the hotel. Thanks, *** [protected]@customercare.expedia.com Thu, Mar 26, 2:32 PM to me Dear ***, Thank you for contacting Expedia regarding your refund request. We apologize if we are unable to reply in a timely manner due to high volume of emails. We will follow up your request to *** Cancun - All Inclusive. Please expect an email from us in the next two weeks. Your patience and understanding is highly appreciated. We look forward to assist you on your future travels with Expedia. Justine Expedia Customer Service Team -----Original Message----- From: *** Sent: Mar 21, 2020 2:47:42 PM To: [protected]@customercare.expedia.com Additional Recipients: Subject: Re: Requested Email: Hotel REFUND - Itin: *** - Case ID : [REQ:***] Good afternoon, to whom it may concern, I am asking for a refund of my money I paid for my hotel as the mexico border is closed and we are not able to stay are the hotel. Thanks, *** > *** Thu, Mar 26, 5:40 PM to travel Justine, thank you for taking the time to let me know about this. Take care, *** [protected]@customercare.expedia.com Sat, Mar 28, 2:32 AM to me Dear ***, Pleased be advised that we were unable to get through to *** Cancun - All Inclusive and we have sent these case to our offline team to follow up in the next 4 weeks. Thank you for choosing Expedia. Marvs Expedia Customer Service Team -----Original Message----- From: *** Sent: Mar 26, 2020 3:41:18 PM To: [protected]@customercare.expedia.com Additional Recipients: Subject: Re: Requested Email: Hotel REFUND - Itin: *** - Case ID : [REQ:***] Justine, thank you for taking the time to let me know about this. Take care, *** On Thu, Mar 26, 2020 at 2:32 PM wrote: > Dear ***, > > Thank you for contacting Expedia regarding your refund request. We apologize if we are unable to reply in a timely manner due to high volume of emails. > > We will follow up your request to *** Cancun - All Inclusive. Please expect an email from us in the next two weeks. > > Your patience and understanding is highly appreciated. We look forward to assist you on your future travels with Expedia. > > > Justine > Expedia Customer Service Team > > -----Original Message----- > From: *** Mon, Apr 20, 7:01 PM to travel Justine, I hope you are well. Just checking to see an update on this situation. Again prefer a refund or a credit for resort as we plan on going when we hope later this year. Also Expedia continues to send me emails to review Thanks, *** [protected]@customercare.expedia.com Mon, Apr 20, 7:09 PM to me Dear ***, Thank you for contacting Expedia regarding your refund request for your hotel reservation. We understand the importance to you this matter for you. We review our records show that one of our customer representative already presented your case to the hotel. We are still on the process and we already send a email for alternative options. Rest assured that we will keep you posted once we receive a response from them. Your understanding is highly appreciated. For further assistance, please contact 1800 EXPEDIA [protected]) or +[protected] for all non- US numbers. Thank you for choosing Expedia as your travel partner. Chris Expedia Customer Service Team *** Sun, May 10, 10:09 AM to travel Good morning Chris, I have checked with other parties who booked with expedia and received their refund for the same hotel already. Please advise when my refund for the hotel will be deposited into my account? Thanks, *** [protected]@customercare.expedia.com Sun, May 10, 8:09 PM to me Dear ***, Thank you for contacting Expedia regarding your request to obtain a refund under itinerary ***. Currently, we’re receiving more emails than expected and the response time may be delayed. Our record shows that one of our customer representative already coordinating your refund request with *** Cancun - All Inclusive. We will keep you posted once we receive a response from the hotel. We values your time and we appreciate your patience regarding this matter. Mark Expedia Customer Service Team -----Original Message----- From: *** Sent: May 10, 2020 8:09:28 AM To: [protected]@customercare.expedia.com Additional Recipients: Subject: Re: Requested Email: Hotel REFUND - Itin: *** - Case ID : [REQ:***] Good morning Chris, I have checked with other parties who booked with expedia and received their refund for the same hotel already. Please advise when my refund for the hotel will be deposited into my account? Thanks, *** On Mon, Apr 20, 2020 at 7:09 PM wrote: > > Dear ***, > > Thank you for contacting Expedia regarding your refund request for your hotel reservation. We understand the importance to you this matter for you. > > We review our records show that one of our customer representative already presented your case to the hotel. We are still on the process and we already send a email for alternative options. > > Rest assured that we will keep you posted once we receive a response from them. Your understanding is highly appreciated. > > For further assistance, please contact 1800 EXPEDIA [protected]) or +[protected] for all non- US numbers. > > Thank you for choosing Expedia as your travel partner. > > Chris > Expedia Customer Service Team Thank you for looking into this matter

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Expedia I was unable to complete multiple travel plans due to the airlines being unable to start or complete the trip due to

I was unable to complete multiple travel plans due to the airlines being unable to start or complete the trip due to destination closures. I initially tried to get money returned to my credit card from Expedia for multiple credits that I have through them. But the website continually stated they were unavailable. And the phone just continually rang. They eventually sent me emails stating that they were offering flight credits. Which I felt was a solution as I travel frequently with my family. So I dropped the process, till recently, when I began to try to rebook using some of these credits. They offered me flight credits but have made it difficult to use. To say the least I have been able to use a lot of my credits. but what I find galling is that I have a remaining credit for around $917.00 and yet had to go to *** and book my kids tickets costing me $721.00. They created individual PNA's even though two of the travelers were minors and cannot book a ticket through Expedia due to them not being a direct carrier. Expedia stated I could not use my Expedia credit with them as they cannot book minors. They kept sending me to *** with voucher numbers that they told me to use to book directly with .(one of the kids is no longer a minor.) This process took many hours on hold as well as many hours on the internet using their web portal. Then I also spent many hours on hold with *** and liaising unsuccessfully with *** . *** say they cannot see the credit Expedia are referring too. And that I need to book through Expedia. Which I cannot do as they say they cannot book minors. Although one of the kids no longer minors.( they could have put the kids on one ticket, they consider over sixteen an adult)) Or Change the group PNA. They also in "my opinion", tried defraud me. I paid $660.00 for a first class ticket I booked for my wife, using some of the credits,(just to use out of the credits , rather than lose them, due to not having time to avail of them) . Then immediately trying to charge the next ticket for me in the region of $1114.00 for the same ticket route etc. Which was booked within a couple of minutes of the first booking. I was online on Expedia's website at the same time, mirroring the booking and was able to see the same exact price as my wife's ticket $660.00 . When I told them to cancel the first ticket at the $660.00 and book us all through the main cabin price, he miraculously said he had rechecked and found the same price for me too! I have all of this on file copy from their online portal. I did not originally mind too much at getting the flight credits. But they are making it so cumbersome to actually use. I think their process needs to be highlighted. They have forced me to waste literally around ten hours of time on this when it should be a simple process to get it done . Plus time writing complaints to BBB . If it took this much effort to create the initial regular bookings , they would have no customers. As nobody would put up with this process. This leads me to believe that they have decided upon this difficult approach, to try to ensure they give back as few credits as is possible while seeming to comply. Or providing inferior assistance ( Generally very polite people , but not providing the right process advice)and not giving the consumer an easy option, to speak to a more knowledgeable assistant. As soon as the person on the webchat decided that they did not have the right answer for you , they quickly left the chat or stopped responding. Expedia keep you waiting on hold for hours on hold on the phone and are continually giving incorrect, unusable information. I would like to be refunded for the remaining credits with ***, or have Expedia at least use my credits to rebook the tickets for my kids, that I had to use my Credit card to previously book. I also have another ticket with *** flight for $162.80 that I would like for them to refund. They are also supposed to be issuing me a refund on some *** tickets. But I have not received an email of this yet (although they stated this occurred last week on Friday 3/5/2021 and then stated yesterday that they had just returned it ?3/2/2021. They seem to be contradicting themselves here. Please let me know what my next steps should be. Thanks This excerpt clearly states that they should have offered me a refund , but they never did offer this before issuing flight credits. All of this was done via email. Taken from the UNITED STATES OF AMERICA DEPARTMENT OF TRANSPORTATION 3. What rights do passengers have if they purchased their airline ticket from an online travel agency? Ticket agents are required to make “proper” refunds when service cannot be performed as contracted on a flight to, within, or from the United States. 6 The Department interprets the requirement for ticket agents to provide “proper” refunds to include providing refunds in any instance when the following conditions are met: (i) an airline cancels or significantly changes a flight, (ii) an airline acknowledges that a consumer is entitled to a refund, and (iii) passenger funds are possessed by a ticket agent. In enforcing the requirement for ticket agents to make “proper” refunds, the Aviation Enforcement Office will focus on the totality of the circumstances. 4. May airlines and ticket agents retroactively apply new refund policies? The Department interprets the statutory prohibition against unfair or deceptive practices to cover actions by airlines and ticket agents applying changes retroactively to their refund policies that affect consumers negatively. The refund policy in place at the time the passenger purchased the ticket is the policy that is applicable to that ticket. The Aviation Enforcement Office would consider the denial of refunds in contravention of the policies that were in effect at the time of the ticket purchase to be an unfair and deceptive practice.7 4 The Aviation Enforcement Office would consider a practice of retroactively applying a new definition of cancellation or significant change that disadvantages passengers who purchased tickets under a more generous cancellation or significant change definition to be unfair and deceptive. 5 Under 49 USC § 41712, the Department is authorized to investigate and decide whether a U.S. air carrier, foreign air carrier, or ticket agent engaged in an unfair or deceptive practice in air transportation or the sale of air transportation. The Department is also authorized to issue orders to stop an unfair or deceptive practice after notice and opportunity for a hearing. 6 See 14 CFR § 399.80(l), which states that a ticket agent’s failure or refusal to make proper refunds promptly when service cannot be performed as contracted, or a ticket agent’s representation that such refunds are obtainable only at some other point, constitutes an unfair or deceptive practice. 7 The Department considers a practice to be unfair to consumers if it (1) causes or is likely to cause substantial injury to consumers, (2) cannot be reasonably avoided by consumers, and (3) is not outweighed by countervailing benefits to consumers or to competition. The Department considers a practice to be “deceptive” to consumers if it is likely to mislead a consumer, acting reasonably under the circumstances, with respect to a material matter. 3 5. May airlines or ticket agents offer credits or vouchers to consumers in lieu of refunds? Airlines and ticket agents can offer consumers alternatives to a refund, such as credits or vouchers, so long as the option of a refund is also offered and clearly disclosed if the passenger is entitled to a refund. Further, any restrictions that apply to the credits and vouchers, such as the period in which credits must be used or any fees charged for using the credit, must be clearly disclosed to consumers. If an airline, by representation or omission, engages in conduct that is likely to mislead consumers about their right to a refund, or the value of a voucher or credit that is offered, the Aviation Enforcement Office would deem such conduct to be a deceptive practice.8 6. How quickly must airlines and ticket agents process refunds? Airlines and ticket agents are required to make refunds promptly. For airlines, prompt is defined as being within 7 business days if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. 9 For ticket agents, prompt is not defined.10 The Aviation Enforcement Office recognizes that, given the significant volume of refund requests resulting from the COVID-19 public health emergency, processing refunds may take longer than normal and will determine the timeliness of refund processing for ticket agents based on the totality of the circumstances, such as the volume of incoming refund requests and steps taken to address the increased volume. Also, the Aviation Enforcement Office will use its enforcement discretion and not take action against airlines for not processing refunds within the required timeframes if, under the totality of the circumstances, they are making good faith efforts to provide refunds in a timely manner.

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Expedia I booked two rooms on Expedia on 5/28/2020 with a 115% Coupon

I booked two rooms on Expedia on 5/28/2020 with a 115% Coupon. Cancellable by 4:00 p.m. ET on 6/4/2020. I canceled one room on 6/4/2020 at 10:17 a.m. ET. I received my $120.09 I paid for tax on my DiscoverCard on 6/11/2020. I am to receive another Coupon for $924, the amount of the room I canceled, but have not. I have contacted Expedia countless times and have received the runaround. I have all the documentation, screen shots, terms and conditions, cancellation times, everything needed to show I had a refundable room, canceled on time, received the tax refund for my room, should receive a new Coupon for $924, but have not. Please contact me for any documentation you may need. 3/3/2020: Booked a room on Expedia on 3/3/2020 for $2,225.98: Itinerary # *** using my DiscoverCard. I canceled the room in March and was offered a 115% Coupon if Expedia kept my money for future travel. 5/5/2020: I received my travel voucher Coupon. Dear ***, We’ve been working on processing your voucher in the form of a coupon, and it’s now ready. We appreciate your patience. The amount of this coupon ($2,560.00) represents 115% of the total amount of the canceled booking you previously made on Expedia. 5/28/2020: I contacted Expedia to make sure if I canceled after using the “Coupon” I would be refunded my Coupon amount (I have documentation of IM exchanges in JPEG format). I was told yes by the agent. And as per “Terms and Conditions” number 5: If you change or cancel a booking you made with the voucher, any balance will be remitted to you in the form of another voucher. Terms and Conditions link: https://www.expedia.com***?***: I booked two rooms in Florida at the *** resort. Itinerary # *** $924 – room 1 $924 – room 2 Tax on each room of $120.09 ($240.18 total) with my DiscoverCard Coupon total: $2560.00 Room charges (2 rooms): $1848 NEW coupon total: $712 Following is a breakdown of charges, $924 for each room was used in Coupon form, $109.20 was tax put on my DiscoverCard: Price Summary Accommodation 1 $120.09 Nights: 7 (avg./night) $132.00 Coupon applied -$924.00 Taxes $120.09 Accommodation 2 $120.09 Nights: 7 (avg./night) $132.00 Coupon applied -$924.00 Taxes $120.09 Total $240.18 Collected by Expedia 6/4/2020 at 10:17 a.m. E.T.: I canceled one of the rooms I booked. I should be receiving the following refunds: Room price of $924 from a Coupon and $120.09 tax paid by DiscoverCard. Please note the timestamp on the following cancellation email. Expedia.com Unsubscribe To:*** Thu, Jun 4 at 9:17 AM Hello ***, your reservation was cancelled Your reservation with *** Resort at *** United States of America from Sun, Jun 7 to Sun, Jun 14 was cancelled. Itinerary: *** 6/11/2020: I received a DiscoverCard credit from Expedia for the tax I paid for the room I canceled: $120.09. 7/4/2020: I contact Expedia via their Virtual Assistant to find out when I am going to receive my $924 refund in another coupon. I only had $712 in a coupon, but should have $1636. $2560.00-$924 = $1636. I was told I would get a refund by July 4, 2020 for my $924. Message from Expedia: Thanks for patiently waiting, I just got off the phone with our team and coordinated our request and they have told me that the coupon will be reissued to your email in the next 10 days, 4th of July. (I have documentation). 7/16/2020: I called Expedia and asked where my refund was that I was to get by 7/4. I was told that my case would be escalated and that I should be getting a refund soon for my $924. I received an email from Expedia. On Thursday, July 16, 2020, 2:54:06 AM CDT, wrote: ***, Thank you for reaching out to Expedia regarding your Hotel Voucher Coupon. I have Escalated your case to my support team to have the refund coupon issued. Please be advised that there is no direct timeframe for the coupon to be issued. I will keep hold of this case for follow up and you are more then welcome to respond to this email with any questions or updates. Sincerely, Daniel *** Expedia Corporate Customer Care Team 8/14/2020: I recontacted Expedia via the Virtual Assistant. I was told I would get a refund, but they didn’t know the time frame. Message from Expedia: I see. This is a known issue and we are still working to resolve and restore your coupon. As for the time frame, I apologize, but we cannot guarantee anything as of this moment. No worries, we know that we really owe you this voucher, and we'll send you an email as soon as we find a resolution in reissuing you the voucher. (I have documentation). 8/14/2020: I also sent an email to the support email I received on 7/16/2020. I never received a response. *** To:[protected]@expedia.com Fri, Aug 14 at 9:41 AM Good morning! I am writing to find out about the refund on my credit voucher. 115% HotelRebook US Coupon, $2,560.00 Issued for itinerary #***. I was told 7/4 I would be getting a refund. On 7/16, I was told it was escalated and could take a month. Today, 8/14, I still have heard nothing. My original amount of the voucher was $2560. I booked two hotel rooms, Itinerary # ***, with my voucher. The amount of my voucher used for TWO rooms was: $1848, or $924 per room. This left a voucher balance of $712. I paid tax on each room of $120.09 ($240.18 total) with my Discovercard. I canceled one room. I received my Discovercard refund for the tax I paid of $120.09 on June 11th (just days after I canceled). I should have received a voucher refund and the new total should be $924 plus $712 = $1636. I have yet to receive a refund of my voucher amount paid for the room, $924. It has been over 60 days since I canceled the room. I have made phone calls and chatted with Customer Service through instant message. Each time, I have to reexplain the situation. Can you please check into this for me? Itinerary # *** Room 1 canceled Received $120.09 back on my Discovercard that I paid for tax As of 8/14: waiting for a refund of $924.00 of my voucher Thank you for your time and help, *** 8/19/2020: I sent another email to the support address I received, and never received a response. (I have documentation). 9/10/2020: I called Expedia support and was told they were processing my refund of my $924 coupon and I should expect it in 30 days. 10/15/2020: I called Expedia three times today, almost one hour of phone time, and was hung up on twice. I had to reexplain the issue all three times. I was told that they would escalate my case (again) and get my refund for $924 reissued in coupon form. 10/16/2020: After five moths of being told I would be getting my 115% coupon amount of $924 refunded for my canceled room on 6/4/2020 (booked 5/28/2020), which I should be refunded, I was told tonight that my room was non-refundable. That is not the case. I booked a refundable room. Cancellable by 6/4/2020 at 4:00 p.m. ET. The room was canceled on 6/4/2020 at 9:17 a.m. CT, 10:17 a.m. ET. Before the cancellation deadline. I was refunded my tax to my DiscoverCard from Expedia on 6/11/2020. They told me countless times my $924 would be refunded, which it should since I was well within the cancellation deadline. (I have documentation). Cancellation policy for the two rooms I booked on 5/28/2020: Cancellations and changes Please note: If you choose to cancel a booking that is eligible for a refund it may take up to 30 days for it to process. Cancellations or changes made after 4:00pm (Eastern Standard Time (US & Canada)) on Jun 4, 2020 or no-shows are subject to a property fee equal to the first nights rate plus taxes and fees. In the case of multiple rooms/units booked together, fees charged by the property apply to each room/unit that is canceled or changed. This is the cancellation email from Expedia on 6/4/2020 at 9:17 a.m. CT, 10:14 a.m. ET. Expedia.com Unsubscribe To:*** Thu, Jun 4 at 9:17 AM Hello ***, your reservation was cancelled Your reservation with *** Resort at ***, *** United States of America from Sun, Jun 7 to Sun, Jun 14 was cancelled. Itinerary: *** Refund total $120.09 Your refund will be issued to the payment method you used at checkout. If you want to cancel additional accommodation, a car or activities you must cancel them separately. The refund amount is a calculation of the amount paid minus any applicable cancellation fees. It appears that Expedia not going to give me my voucher credit of $924.00 for the room I canceled. I was credited my tax back on 6/11/2020. I have been waiting and asking for five months to get my voucher credit of $924. They stall, hang up, tell me it will be 30 days, tell me they have escalated my issue.. and now tell me my room was non-refundable (which is was refundable) and I met the cancellation deadline. I am in need of help.

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Expedia I purchased a plane ticket for $1391.00 USD on Oct

I purchased a plane ticket for $1391.00 USD on Oct. 20th 2019 through Expedia (Itinerary # ***) for my boyfriend, ***, to fly from Shanghai, China to Kuala Lumpur, *** on Oct. 26th, 2019. He was leaving the country to go back to his native country due to Covid19 and China making *** renewal changes that made staying in the country more difficult for non-citizens. His first flight was booked with *** Airlines (Flight ***) departing Shanghai (PVG) on Monday, Oct. 26th at 7:51 AM and landing in Guangzhou (CAN) at 10:13 AM. He then was to have a 4.5 hour layover to catch his connecting flight booked with *** Airlines (Flight ***) departing Guangzhou (CAN) at 2:45 PM and landing in Kuala Lumpur (KUL) at 6:50 PM. This entire booking was handled by Expedia and *** Airlines. I received a text message on Oct. 25th 2019 at 10:09 PM (China is 13 hours ahead of us so it would have been Oct. 26th, 2019, 11:09 AM) from my boyfriend informing me there had been some trouble with his flight information not being in their system. He had the itinerary, email print out and confirmation number, basically what we all use when going to catch a flight, and he was nowhere to be found. He was in a panic as he had four suitcases with him (he lived and worked in Shanghai for years) and his *** was going to expire. After going back and forth with his paperwork and trying to get some answers, the ticket agents provided nothing and from his opinion, were not helpful at all. They informed him he needed to take it up with Expedia or call *** Airlines to see what the problem was. Bluntly telling him there was nothing more they could do for him, other than for him to buy another plane ticket. He tried calling the airline directly and Expedia China and both had extended wait times that at the moment, he did not have time for as his *** was set to expire and he needed to leave the country. He held on as long as he could, ultimately never speaking to anyone at either company. He went directly to the *** Airlines ticket counter only to find that they closed the agent counters indefinitely at this airport and were not even flying *** Airline planes from PVG, which is why he was booked with a connecting flight in Guangzhou. He ended up going back to the ticket agents at the *** Airlines where they still had none of his information. They offered him another airline ticket for $615 USD which he purchased. They then sent him by bus, over one hour drive to the other airport (with four suitcases) where he had to book a room and stay the night to board the new flight the next day. What should have taken him 11-12 hours, took him over 24 hours and cost more money with a new flight and a hotel for the night, plus additional transportation. After I received the first text on Oct. 25th 2019 at 10:09 PM EST, I immediately called Expedia to see what exactly happened (Expedia Case # ***). Little did I know that this was just the beginning of dealing with the blame game, jumping through hoops, lies, truths, many hole filled apologies and corporate greed/power at its finest. I spent the next couple hours on the phone desperately seeking answers to what had happened. By 11 PM the customer service rep told me they would be requesting a full refund after hearing my story and seeing that the flight information was correct in their system. At 11:17 PM the rep told me they would refund me, but they needed to see the new airline ticket that had been purchased. I immediately sent them photos of the actual ticket that was purchased. Around 11:30 PM I was told that after researching on their side and being placed on hold a couple times they admitted “…there was a computer glitch with *** Airlines system…” and they did not properly add my boyfriend’s flight confirmation to the actual flight log for the ticket agents to allow him access to board. I was then told that I would have to wait because *** Airlines was one of the most difficult airlines to deal with and they mainly correspond via email, not phone calls so we would have to wait for them to reply. After a little more conversation we ended on the Expedia rep would be submitting my claim and refund request and would be getting back to me within 48 hours. I patiently waited…they never called. So the 48 hours came and went and I started calling again the following week. I spoke to so many people and repeated the story over and over and over again, getting a complete run around and excuses like “We still haven’t heard back from *** Airlines.” As well as Expedia trying to place the blame solely on *** Airlines, I began escalating the claim through many reps with Expedia, and no one would help me, refund me, or take it any further. I was at times extremely nice and professional and patient and understanding of the process. After being slighted many many many times, and passed around, and placed on long periods of hold, disconnected, hung up on, I grew extremely frustrated. This was $1391.00 for a ticket I purchased, and they basically threw my money away with no one giving any clear reasoning as to why this happened and why they did not want to help any further. I got nowhere. On November 9th, 2019, I decided to call my credit card company, ***, to tell them what had happened and to see if they could help me as I was hitting roadblock after roadblock with Expedia. Here, I started another Case # ***. I told the same story for the 20th time and upon speaking to the *** rep, she was also extremely apologetic and sympathized with my frustrations and offered to do a one-time credit while she escalated the charge and dispute to their claim department. I gave her my Expedia case number and I was told if they needed any additional information, they would reach out to me. The credit was immediate, and I went on my way. On December 19th, 2019, after buying some holiday gifts I decided to look at my *** statement to make sure I was within what I wanted to spend when I saw they recharged me the $1391.00 on December 11th, 2019. My anxiety instantly shot up. I had heard nothing from my credit card company. The following day I called them to see what happened. I was told by the *** rep, Hanna, that *** Airlines told them the flight had been canceled and under “Article 12.3” of their travel agreement they had the right to cancel any trip do to Covid19 and did not have to refund me any money, only offer vouchers for future flights. I told her I did not want vouchers, or credits. We are in the middle of a pandemic and I have no plans to travel for a couple years, and no plans to go Asia. I also mentioned they should have allowed him to exchange the original ticket for $1391.00 if this was in their policies for vouchers, rather than having him buy a brand new ticket. The problem was I was never told, nor he at the airport, that the flight was ever canceled. I told them, “Expedia said there was a glitch in *** Airlines system, how is this my fault?” It was two months after the original purchase and I still received no correspondence as to any of this, not a word from Expedia or *** Airlines even after the many calls I made. Only from my credit card company. Just some generic emails from Expedia saying they were still working on it. It was then that the *** rep told me my only option was to dispute *** Airlines response through their Legal Dept, ATTN: Billing Dispute. I would have to put together an entire printed paper packet of everything I could print, from original purchase of the plane ticket, to the replacement ticket purchased, to any emails, to my formal dispute reply, etc. and mail it all via *** to them and it could take up to 60 days for a reply. I told her I didn’t have much correspondence because I had done all my claims via the telephone and all I had was case numbers. She told me I could call Expedia and request the transcripts of all my conversations and to forward that with all of the other papers I could round up. Talk about a never-ending run around. I called Expedia to request the transcripts (Expedia Case # ***) and start the process of disputing the charge via *** Legal Dept. I was told by the rep that they would put my request in and I would hear from them within 48-72 hours. The holidays were coming up so I waited, again, patiently. On December 23rd, 2019 at 8:30 AM I received an email from Expedia telling me “Unfortunately, Manhattan, NY in which you created your account does not grant such right….” I could not get any transcripts do to their Privacy Policy, of course. So here I was, back to square one after playing by the rules and doing everything asked of me while being told multiple times that I should have gotten my money back. I was so defeated, but I picked the phone up and called Expedia back. I will admit, I was far from nice this day. I demanded I speak to someone above him. After he looked through my case number and many notes he realized I was extremely frustrated and annoyed he transferred me to a woman named Shianne (not sure if that is spelled correctly) in Expedia executives or corporate offices, basically the escalated department and we started another Case # ***. She seemed extremely understanding and was actually very nice and accommodating. I asked her before we started going through everything again to please take down my number in case we got disconnected and to please call me back if we get disconnected. This had happened during this whole situation and they never called me back. She assured me she would call me back. I spent the next four hours on the phone with Shianne, not even kidding. I was placed on hold for long periods of time while she says she was going back and forth with *** Airlines. She told me she had the power to do a “forced refund” and she wanted to know how much the new ticket purchased had cost. She told me *** Airlines “…admitted they never SYNCED their systems…” that day which was the direct result of my boyfriend’s flight not being in their system and goes with the “glitch” in their system I heard about the first night I called on October 25th, 2019. She also told me “*** Airlines is essentially fraudulently charging your card for a flight they did not load into their system and refusing to refund you.” I felt like I was finally getting somewhere. I was feeling like I would finally get my refund everyone I agreed I should get, but no one wanted to push the button on giving me my money back. Expedia blamed it solely on *** Airlines and made it a point to express how everything was as it should have been on Expedia’s side. Then I told Shianne how much I appreciated her helping me this morning, how thankful I was for her to make me feel like she really cared, and then after four hours, the phone call disconnected. I waited in vein for ten minutes, praying she would call me back like we discussed…she never did. I immediately received and email from Expedia (Case ID): “Hello, We regret to inform you that *** Airlines is asking that we send another email to their refund team to request the refund. We were able to confirm you should have had the ticket on the flight and that this was not an Expedia error as the airline has informed. If you would like to present this information to your financial institution to inform them it is up to the airline to refund this ticket due to their error of telling you there was no ticket. Thank you, Expedia Customer Care” While I was on the phone with Shianne, I received another email from Expedia at 10:08 AM, the FIRST email ever letting me know the original flight had a schedule change and was unavailable, almost TWO MONTHs after the flight, I got an email I should have got before the day of the flight on October 26th, 2019. I could only think Expedia sent me this to cover their rear ends, but this email was useless at this point, and again no definitive answers or reasonings to anything regarding the original flight, other than they had not synced their systems and admitted to glitches on their end. I brought this email up to Shianne also when we were on the phone. She didn’t really have an informative answer on why I received this email way after the fact. And again, she never called me back. Four hours gone, nothing resolved, no forced refund, just pointless apologies, click, gone… I called back after waiting for her to call me back and I told the customer service rep I needed to speak to Shianne. I gave him her case number and he transferred me back to her department but OF COURSE, I got a new rep. The first words out of her mouth were, “So I hear you are looking for a refund?” ARE YOU KIDDING ME? She basically wanted me to start from the beginning, could you imagine, four hours in and she wanted me to start from the beginning. She told me there was no way to get me back to Shianne, it was a call center and the calls are on rotation. I told her I was not going through my story again and she should take some time to read through my notes in the case numbers I provided. She placed me on hold. I sat there on hold for 45 minutes and then she disconnected the line. Hung up on again. Talk about fuming. After needing a minute to calm down, I decided to call my *** back and update my case with them on my new findings I had been told to see if they could help me anymore as *** Airlines told them they canceled the flight, but I was now told definitely that the flight was never canceled and they admitted to not “syncing their system” that day as well as the “glitch in their system”. The rep sympathized with me, but wouldn’t budge. Telling me my only option was to dispute the charge through their Legal Dept. and compile all this paperwork I don’t have and transcripts I don’t have any rights or access to and wait up to 60 days. And of course more useless apologies and statements like “I would be upset if I was you.” Hardly worth the $1391.00 I am fighting for. Before hanging up he suggested I try to use the travel insurance my credit card provides. He told me sometimes it easier to go through them, but encouraged me to still put my claim through so I could have two departments looking into my refund request. So I did that too. I called and went ahead and filled out all the paperwork needed via an email sent by them, submitted what I had and was told via denial letter on January 13th, 2021, that the insurance did not cover this kind of claim, only for passenger illnesses, which was not the case. He also told me the credit card company often refers people to them to pass people onto other people, which is extremely insulting as I have been put through the ringer and again, I have done everything asked of me and spent so much time fighting for a charge to be refunded that is rightfully mine. The man from the insurance company also told me that it is Expedia that doesn’t want to refund me, not *** Airlines. He said he sees this all the time and advised me to NEVER use services like this again when booking a flight, because this is what you have to deal with. Had I purchased my ticket directly from *** Airlines, I would have had a refund. He advised me to file claims with the Better Business Bureau, the Department of Transportation Federal Level, and the State Attorney Office for NY, so here I am. I am beyond exhausted. Here, I am attaching attaching some words from my boyfriend, ***. When I arrived at the check-in counter at Shanghai Pudong International Airport, I presented the confirmation email and to my surprise I was informed that they could not trace my name and booking as the (Confirmation Number ***) was not reflected in their system. *** Airline’s confirmation number only starts with *** and not ***, therefore they cannot help further as my booking was made via a 3rd party travel agency and there is nothing they can do in their system. I was worried because i must arrive in Guangzhou Baiyun International Airport to catch the 2.40pm flight to Kuala Lumpur. And, i have 4 huge suitcases with me, because I am moving back from Shanghai to Kuala Lumpur for good after my 4.5 years stint in Shanghai. As referred, I went to the main *** Airlines ticketing reception desk to check again, and to my surprise they manage to trace my booking for Guangzhou to Kuala Lumpur (Confirmation Number ***) Departing 2.40pm and Arriving 6.50pm flight, but not my booking for Shanghai to Guangzhou flight. I explained my situation to the reception, as the flights to KL is limited and they managed to help by securing a new ticket (Ticket Verification attached), I spent *** and additional *** for access suitcases. As the flight newly booked was departing from another airport, I have to take another transport from Pudong International Airport to Hongqiao Airport that cost me *** for an hour trip. Arriving in Guangzhou on the same day, but I have to spend 1-night in a boutique hotel stay in Guangzhou in order to catch the 8am flight from Guangzhou Baiyun Airport to Kuala Lumpur International Airport on 27 October 2020. On 24 December 2020 I tried reaching out to both *** Airlines and Expedia from Malaysia. Firstly, I called *** and they checked in their system and said they couldn't see any complaints filed by Expedia as I told them my boyfriend has made several complaints to Expedia US. So they advised me to call Expedia to make my complaints and provide them the File code# in order for them to act upon accordingly. Secondly, I called Expedia and they asked me to provide the Itinerary no# and my boyfriend's email so that they can trace our record in the system; they still cannot trace, then she asked me if i have the ticket number, I told her i didn't receive any ticket number in my confirmation email. So after numerous attempts, she managed to find my record using my name through another route; she was shocked that my itinerary has missed out one (7) and the ticket number was in the system and howcome it was not provided to me earlier. Now i have filed the exact complaint to Expedia and she has escalated it to her manager to see if we can get our refund. I told her strictly WE DO NOT WANT airline credits, only refund. Once i get the outcome from Expedia. On 13 January 2021 I called Expedia and provided my itinerary # number *** and the staff was able to retrieve my case but was informed that she will have to let the higher authority person in charge to call me back. So I provided my new *** mobile number, and i haven't received any call from anyone yet. I followed up another call to *** Airlines Customer Service to check if Expedia has lodged a complaint, but apparently was informed that they cannot see what happened on the Shanghai to Guangzhou flight as it was *** Airlines, but they can see my record as "No Show" for the 26 October 2020 flight from Guangzhou to Kuala Lumpur. The flight departed on 26 October as scheduled with 5 minutes delay departed at 2.45pm.

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Expedia Bad Hotel Room at Holiday inn Birmingham airport IHG Hotel

Booked a room in Birmingham AL by the airport. Hotel was fine. The room was near the elevator. The elevator had a mechanical issue, The noise was enough that it made me not sleep all night long. Because I booked hotel thru EXPIDIA the hotel was not able to resolve the complaint. I understood.

After multiple attempts to contact Expedia I did get some one to take my complaint. After four days the expedia denied the claim because they could not get a hold of the Holiday Inn Property I stayed at and so the claim was denied.

I stay at many hotels because I travel. In 30 years I have had two bad room situations. The first one was resolved very quickly by the hotel. That was probably 20 years ago.

I am not happy with EXPIDIA. I will never use them again. my room with taxes was about 97,00 dollars

My stay at the airport hilton was January 29th Check out 30th

Claimed loss: EXPIDIA Itinerary 72748219490847My loss around $97.00

Desired outcome: Refund please.

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Expedia Car charges

I booked a car with Expedia My checking account was charged $97.38 for the car and 60.00 for insurance. I did not get a confirmation number but my account was debited. I need to know what to do.

Claimed loss: $157.38

Desired outcome: I need my account Credited

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Expedia Customer service

Hi

I booked a package deal and needed it emailed to me. When I checked my account it had an email that was closed and I can't access it. At Expedia you can only receive a code to change your email by it being sent to my closed email I called the company and asked if they could send me a code over the phone and they said we can't do that. They said wait until after your trip and cancel the account and make a new one. My concern is any communication from Expedia about the trip will not reach me. They would not address my concern or give me an email address to voice my problem and ask for a solution. This will be the last time I use them.

Desired outcome: change choices under the account heading so we can receive codes to correct account on our phones also.

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Expedia Hotel + car

Not a single part of this was good. My original booking was a hotel + car. I know that I input the car pickup/drop-off correct, I double checked before confirming, and it was still wrong. Told that I cannot change it, I have to cancel. No problem, there's no fee. I rebook, and within 5 minutes I'm forced to cancel due to a medical emergency. Upon trying to cancel a second time, I'm told that there is a $100 fee in the policy, one that was not there 5 minutes prior when I canceled the first time. I tried calling support, who told me they'd send a request and to wait 2 to 3 days. It has been 10 days, and now I'm told that I will not be refunded because it has been over 24 hours. I attempted to cancel immediately, and this is what I get in return. Expedia provided no service to me, and still took $100. Not to mention, the support chat has lied to me repeatedly about the policy and the phone support was rude and hung up on me.

Claimed loss: $161.47

Desired outcome: Refunding the amount that was taken from me without any notice during booking.

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Expedia - Booking a hotel, in waco texas, pop ups on my phone led me to book trough expedia! I also bought their cancelation insurance!

I tried booking reservations to waco texas hotel, expedia site kept popping up to book trough their site, so I did & bought their cancellation insurance, at 1230 am to 1 am on jan11, 2024. Booked for 13 & 14th stay. On jan 12 less then 12 hours we got weather reports of severe winter weather warnings, we were driving to texas from louisiana. I called hotel...

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Expedia - Alaska airline ticket

Virtual Agent Today Virtual Agent Hi anna, I'm your Virtual Agent 👋 5:55 PM I’m here 24/7 to help with your travel plans. To continue to improve your experience, this conversation may be recorded. If at any point I’m not able to assist you, I’ll connect you to an agent who can. What would you like to do? 5:55 PM Get refund status 5:56 PM Virtual...

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Expedia - Sold an transferable non refundable flight on the app without warning

On November 26 I needed to book a package with Expedia for flight and hotel to Dallas TX from Pittsburgh. I was going to go through Priceline but I have always used Expedia's app and thought this would be better since I have used it many times before. I to cancel my trip due to unforseen circumstances and learned that Expedia had sold me an untransferable...

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Expedia Hotel Alfond Inn Winter Park Fl

I booked my daughter and cat a room because her heat was out at her house and it was 44 degrees. I searched for pet friendly booked the room and took my daughters things in. While at the grocery store my daughter calls to say we have to leave no cats allowed. Why does it say pet friendly if it’s dogs only. It’s misleading and I want my 200.00 back due ti the misrepresentation.

Claimed loss: 200.00

Desired outcome: Refund

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Expedia Will cox inn and accommodations

Laura the motel manager is not a really good at anything when it comes to her job she is very nosey and likes to get into the guests personal life way to much she and her husband need to go I'm personally don't know john to well but when it was him and the other staff that was there more friendly and was there for are every need,Laura also has a very bad hygiene issue and I first hand no this is very very true she is very prejudice and her husband started to go after a black American male that was staying there with a knife so uncalled for the man went to jail and Laura's husband got a court date indeed neither one of them should be working or living there and FBI is looking into them also

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Expedia Customer service number

I read a LinkedIn article and found some phone number for Expedia... I called to this number +[protected] via https://www.linkedin.com/pulse/how-do-i-talk-live-person-expedia-ranjan-jha post.

They took my money for hotel booking 1600 USD.

Please take action against it as soon as possible. Below I am attaching the some Screen shots, how the scams are spreading.

Claimed loss: 1600

Desired outcome: 1600

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Expedia - Cancelled our trip without any notification to us

Flight WS1696 November 11/23-November 18/23 Booking ref #NKQHTP Booking agent #2XNDYD I am writing to express my deep dissatisfaction regarding a recent cancellation of our trip on November 11,2023 without any notification to us. It is very unprofessional and unacceptable for a cancellation to occur without informing us by calling or email not by...

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Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

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How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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Contact Expedia customer service

Phone numbers

1866 310 5768 1800 469 1793 More phone numbers

Website

www.expedia.com

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