Expedia

I booked a flight with Expedia and spoke to 2 different agents who confirmed that if I cancelled the flights, I would only be charged the taxes of the flights. Once I called to cancel, they all of a sudden decided to tell me I would also be charged the extra $800+ for the seats I booked despite the 2 other agents not telling me this. When I called to complain about this since I should not have to pay more than what was told to me, 2 different supervisors said they would resolve this within 24 hours and call me back. Both times they did not do this despite a "full investigation" being done. Nobody has resolved this for me, its been a week now and realistically all they have to do is listen to the call recording to see I was not told the correct information. Customer service for Expedia is absolutely horrible. Management teams need to have a direct line to resolve issues like this since agents and supervisors clearly don't have the capacity too.

I had a booking with booking.com.from the 5th of September to the 11th of September in Broadbeach. The accommodation was unacceptable. We left.

The manager of the hotel has refunded the money to Expedia .Expedia says they have refunded the money to Bookin.com.Booking.com says I need to get in touch with Expedia.

I don't know what has happened to my refund, but I would like it deposited back into my account.

Please this is urgent.

I have spoken to James Hosking at Expedia who says the matter has been escalated but still no resolution.

I rented a car from York Car Rental 600 Dixon Road Etobicoke ON for 10 days at $1272 including insurance. I had a stone chip unfortunately in the windshield which should have been covered under this insurance. I was charged an additional $1500 for the windshield replacement and received no notice nor receipt and was not even aware of this until I received my credit card statement. I have asked for an actual receipt for the windshield replacement and there is no way it would be even close to this amount. This is fraud and a despicable action this scammer place. I am senior lady with limited funds. I wish these guys could be punished and I am not sure what options I have at this point. I just want the $1500 refunded to my credit card as it will be very difficult for me to pay this.

It seems you outsource to a rental place that you have never checked their customer satisfaction. You. must check their website to review the terrible comments left by all customers so far...NOT ONE with more than one star. do you not care that consumers are extremely dissatisfied and feel hihly scammed by these crooks? Plesse, please, please take this horrible York Car Rental in Etobicoke ON off of your roster.

My name is Jose Castro, I live in Miami FL, I bought a flight and stay to Santorini, specifically at the Sunny Villas Hotel, Expedia coordinated a Miami-London-Santorini connection for me, the initial flight to London was a little delayed so when I arrived in London the flight to Santorini was already left, at the London airport they helped me with a connection, but the closest was London-Munich-Athens-Santorini, finally I arrived at the hotel at 1am in the morning, a hotel where there was no one to receive me, which was closed and without reception service, and at that time in the morning I contacted Expedia but they said they couldn't do anything, I had to return to the Santorini airport to start at that time to look for a flight back to Miami, a flight that cost me more than 5000 dollars since it was back Athens-London-NY-Miami, Expedia says that the hotels have their refund policies and that they can't do anything, so, from the beginning everything is Expedia's fault because coordinates very tight flights of time when they know that it takes a minimum of 2 hours to pre-check, in addition to allowing their businesses like the Sunny Villas Hotel to steal money from their clients, Expidia is not reliable for doing business because it leaves its clients stranded, in the other side of the earth, Expedia knows that everything is true since I have proof of tickets, calls to Expedia CS and the claim number that they gave me, so, if you are thinking of doing business with Expedia, go to another platform more reliable.

Expedia itinerary [protected].

Re: Booking No. [protected]

I booked two nights at the Banks Mansion, Amsterdam, yesterday with Expedia. I have always felt Expedia was reputable and would give me the best price available and therefore have recommended Expedia to friends.

I was, therefore, very disappointed when I logged onto the hotel site to learn that I could have paid $363.60 per night for the exact same room. I paid $398.49 booking through Expedia. In total, I paid $69.78 more than I should have.

Policy #[protected] Oct 12, 2023

Itinerary #[protected]

On Oct 3, 2023 at 19:40, I had booked a ticket from Expedia.ca (you). After I read the email confirmation and found out that my name in my flight booking was incorrect, I followed instruction on your website to correct it and submitted to you at 22:00. On Oct 12, 2023, your staff member, Sofie, confirmed that Expedia.ca could not correct the name on my ticket.

In light of this, I would like to request a full refund because I had followed your instructions within 24 hr time period to make change and was within the free cancellation period.

Hi, My name is Mohammed, I booked my flight to Brazil for February 7,2023 all inclusive with number #[protected].I was planning to attended the Carnival for 2023 and it seems like I booked it earlier, I decided to cancel the whole trip so in order to change the booking.

One of your Agent informed me she will cancel my booking, I mean should be everything because it was all inclusive!

Now I noticed she cancelled only the hotel and I did not receive the refund for both the hotel and the flight, Please investigate this matter and get back to me.

My phone number is [protected] email [protected]@yahoo.ca

On the afternoon of Thursday, September 28th I went on to the Expedia website and made a reservation for a hotel booking for the night of October 5th at the Hampton Inn, Auburn. I never received an e-mail confirmation and tried repeatedly to contact Expedia to tell them I had not received an e-mail, which may have been sent to the wrong e-mail address. After wasting over an hour trying to resolve this matter by phone and on my computer I looked up the phone number for the Hampton Inn in Auburn and they advised me they had received no booking information from Expedia for the room night requested. I then went back to Expedia and booked a room for the Hampton Inn, Auburn for the night of October 5th and received an immediate confirmation e-mail from Expedia.

This morning I contacted the Hampton Inn at Auburn and they advised me that they now had two reservations in my name from Expedia for the night of October 5th, but cannot cancel one and I must contact Expedia. There is no way to cancel the first reservation through Expedia as I have no confirmation number and it is impossible to speak to anyone in person on the phone at Expedia.

Please confirm you have cancelled first reservation or I will have to file a complaint and notify Visa to cancel this payment.

Thank you.

I booked a flight from Portland, Oregon to Florence Italy on Expedia. The purpose of the trip was to attend my friends wedding. The itinerary of the trip was as follows: first leg of the flight was through Alaska Airlines to LAX, and then from LAX to Frankfurt Germany on Condor airlines. Then from Frankfurt to Florence. (Round trip back to Portland after the wedding).

After my first leg, I landed in LAX on 9/24. However, the Condor flight to Germany was abruptly delayed for over 24 hours (to the evening of 9/25) and Condor couldn't release my bags in a timely manner so that I could rebook with another airline. I spent more than 24 hours in LA and ended up missing the wedding. I told the gate agent to cancel the rest of my trip because I was going back to Portland since I was going to miss the wedding due to the delay. The gate agent said that he cancelled my booking. I asked if I would get my money back and he nodded his head. I called Expedia on 9/25 and they still showed that my booking was active. I asked to cancel and get a refund. The agent said they couldn't do that and to call condor. If Condor refused, then I could appeal to Expedia for a refund. I called Condor, they said my flight itinerary had not be cancelled and that I would be charged a $390 fine for cancelling my booking. I explained I was cancelling because they delayed by flight for more than 25 hours and caused me to miss a wedding. They didn't care and hung up on me after I refused to accept a fine. I called Expedia again. The customer service rep said there is nothing they could do because it was up to Condor to make that decision. I told her that I (and my business and family) had used Expedia for 15 years and that one of their subcontractors had delayed my flight so badly that I had to miss a wedding, lose my hotel booking, my car rental, and I had to book a new flight back from LAX to Portland and that all I wanted was a refund or a voucher. She just apologized and said that she couldn't help me because it was up to Condor. I later learned that Condor has a history of TERRIBLE customer service. If this is who Expedia does business with and then leaves customers high and dry, I just can't justify continuing to use them or promote them to friends and family. The whole experience was very eye opening because Expedia takes no ownership of the failure of their subcontractees.

Good morning. I booked a multi-day trip with Expedia at five different locations. Durning the trip, while staying at the Bucking Moose in West Yellowstone Montana, I called on September 14th to see if I could extend the trip by one day. I called Expedia and talked to Mohamid on the phone on Thursday morning, September 14th. I added a night at the Bucking Moose in West Yellowstone Montana for Friday September`15th. I talked to Mohamid in detail about the additional cost for the extra night in West Yellowstone, and about changing the days at the next two upcoming locations. He did a great job with the changes but HE definitely made a mistake and misquoted the cost when quoting me the cost for the extra night at the Bucking Moose. I had already stayed for two nights at a cost of $693.97. Mohamid told me I could stay one more night and the Extra Night's Cost would be $111.46 extra, for a 3 night TOTAL CHARGE of $805.43. However, when I reviewed my charges on my credit card I was charged $805.43 for the one extra night, in addition to the $693.97 I was already billed. Mohamid clearly stated the one night additional charge would be $111.46 for a 3 day total of $805.43. Please go back and listen to the recording of our conversation so you can hear our conversation and his explanation. THIS WAS NOT MY MISTAKE OR MY MISUNDERSTANDING. I WOULD HAVE NEVER BOOKED ONE ROOM FOR ONE NIGHT FOR $805.43. IT WAS ONLY MY WIFE AND I TRAVELING. YOU CAN REVIEW THE CHARGES FOR OTHER ROOMS I BOOKED THROUGH YOU ON THIS TRIP AND THEY WERE ALL APPROXIMATELY THE SAME PRICE, OR LOWER; NONE AT THE $800 PER NIGHT I WAS CHARGED WHICH I CANNOT AFFORD. Please contact me as soon as possible so I can get this cleared up. I am definitely willing to pay the $805.43 for the three night stay, but I cannot pay that amount for one night. I appreciate your help and look forward to hearing from you. Thanks. Robert Ward

I am looking for a refund of $384.78 from a duel booking of same room size-adults staying - arrival date and departure date witn in a 3min. time span. this was week of august 13 -19,2023. The exact date Aug. 16 arrive and Aug. 17,2023 at Great wolf lodge in Sandusky, Ohio. I have been told 7-10 days since Aug 16,2023. I will look for an answer on facebook. Thank-you,

On Sep. 6, I booked a hotel for my cousin and myself for Sep 15 and 16, two nights. I paid and received confirmation via text and email from Expedia.

After a journey of 440 miles to Carson city, NV, we found out that the hotel had never received the confirmation. The Reno air races were in town, so virtually nothing was available. I spent almost an hour on the phone with customer service trying to find us a place. The nearest one would have put us even farther from Reno than we already were.

I finally asked for a refund and got it, but we were stranded, driving around, charging the car, eating in the wee hours at denny's, then dozing in a parking lot and then starting the very long drive back home, fatigued and exhausted.

There was no excuse for this.

I have been looking for weeks for a trip and finally yesterday on Sep 12 2023 I found a price, hotel and car I was happy with. I went to book it and after I entered the payment info the site told me the price had changed by over $562 per person. So I kept trying with same hotel, different hotel, etc. Still same conclusion. Now I have several pending charges on my credit card. I am completely frustrated and exhausted at this volatile way of booking travel. It is way too stressful to say the least. The same price kept coming up all day long so when I finally got home from work to book it, that price was not being honored. And because I kept trying now there are so many pending charges. Expedia is a dishonest company and does not allow people to book easily and at prices they show on their website. This is fraud. You cannot tell me the price is subject to change etc.. but have the same price on your website all day long, everyday. Only to tease the client until the final moment and then at the very last moment tell them that the price has gone up. Terrible.

When I tried to book a flight, using a credit from Delta, Expedia changed my requested flight to one of Delta AND Jet Blue. They then told me they couldn't apply my credit because I had added another passenger AND requested a rental car! They refused to refund my flight tickets and said I could only receive a credit for future trips on Expedia! Obviously I don't feel this is a fair resolution, because at 81 years of age I may NOT be able to travel any more...

(I have all my contemporaneous notes as to what happened when and also copies of the itinerary they sent and my attempts to rectify the situation.)

I really feel I was treated unfairly and am frustrated and angry.

King studio suite, 2 people, 9/8-910. Ramada by Wyndaham Cleveland Independence: The tub was filthy, no toilet paper, the phone did not work, half the tv channels not working, lamp shades filthy, floors in bathroom dirty, hair in the sink, remote without a back, crumbs on the chairs, no towels, and stains on the counters. My husband and I went to the front desk who apologized and stated they were short staffed offered another room on the same floor. That room was in the same condition, absolutely disgusting looked to be stains from something splattered on the wall, not sure if it was bodily fluids or what, and smaller than the original room. My husband and I went down again and was given yet another room on another floor in the same condition. Because we had been traveling and had a concert to go to, we asked if we can just have a housekeeper come and clean one of the rooms. We were told no housekeeping was available. My husband found a cart and took cleaning supplies and cleaned the room himself. We would have left the hotel, but most were booked d/t Cleveland football game. We chose this hotel because of the bar and the pool. There was nothing on the expedia stating there were renovations being done to both the pool and the bar. we would have chosen a different hotel if we knew we would not have access to the pool, a bar, or that the hotel was under renovations. The breakfast area was disgusting with dirty tables. The lobby was not clean, and the hallway carpets had food stains, crumbs and paper on the floor. The outside front garbage was full and spilling over. There were many at the desk complaining about similar inconveniences. No one was at the desk for over an hour in the morning to check out and speak with someone else about the horrible stay. The ice machines on the 2 floors we went to had large garbage bags next to them which was unsanitary. There were no vending machines available. I travel a lot and I am so disappointed with the Ramada and I feel this was the worst experience I have ever had with any Hotel I was embarrassed for the staff and the person that th traveled with my husband and I because their room was also awful.

On August 30, I spent all day on line trying to book a flight to Canada. I used the App and a on line service offered by Expedia. I had to enter my information(name and billing info) to purchase my ticket, once I pressed submit to purchase my ticket, the system told me to try again( I did this about 15 different times). I tried to call Expedia but wait times were horrendous. I reached out to a virtual assistant, three different virtual assistants, all promising to help me, they couldn’t, with no valid reasons why. After not succeeding I ended up talking to a supervisor, he stated because it was 6 hours later from the time I tried to purchase my ticket all seats were sold, he couldn’t offer me my ticket and said sorry have a nice day. I am very annoyed at myself because after I got off the phone with the supervisor, I called another company and was able to purchase the same ticket within 15min. Expedia has lost my business and I will make sure I tell friends and family about my terrible experience. I’ve had no issues with Expedia in the past. I want to warn people if you can’t purchase your ticket the first time don’t use Expedia use another company, you will waste your time and end up beyond angry.