Expedia

I booked a flight with Expedia and spoke to 2 different agents who confirmed that if I cancelled the flights, I would only be charged the taxes of the flights. Once I called to cancel, they all of a sudden decided to tell me I would also be charged the extra $800+ for the seats I booked despite the 2 other agents not telling me this. When I called to complain about this since I should not have to pay more than what was told to me, 2 different supervisors said they would resolve this within 24 hours and call me back. Both times they did not do this despite a "full investigation" being done. Nobody has resolved this for me, its been a week now and realistically all they have to do is listen to the call recording to see I was not told the correct information. Customer service for Expedia is absolutely horrible. Management teams need to have a direct line to resolve issues like this since agents and supervisors clearly don't have the capacity too.

I had a booking with booking.com.from the 5th of September to the 11th of September in Broadbeach. The accommodation was unacceptable. We left.

The manager of the hotel has refunded the money to Expedia .Expedia says they have refunded the money to Bookin.com.Booking.com says I need to get in touch with Expedia.

I don't know what has happened to my refund, but I would like it deposited back into my account.

Please this is urgent.

I have spoken to James Hosking at Expedia who says the matter has been escalated but still no resolution.

Re: Booking No. [protected]

I booked two nights at the Banks Mansion, Amsterdam, yesterday with Expedia. I have always felt Expedia was reputable and would give me the best price available and therefore have recommended Expedia to friends.

I was, therefore, very disappointed when I logged onto the hotel site to learn that I could have paid $363.60 per night for the exact same room. I paid $398.49 booking through Expedia. In total, I paid $69.78 more than I should have.

Policy #[protected] Oct 12, 2023

Itinerary #[protected]

On Oct 3, 2023 at 19:40, I had booked a ticket from Expedia.ca (you). After I read the email confirmation and found out that my name in my flight booking was incorrect, I followed instruction on your website to correct it and submitted to you at 22:00. On Oct 12, 2023, your staff member, Sofie, confirmed that Expedia.ca could not correct the name on my ticket.

In light of this, I would like to request a full refund because I had followed your instructions within 24 hr time period to make change and was within the free cancellation period.

Hi, My name is Mohammed, I booked my flight to Brazil for February 7,2023 all inclusive with number #[protected].I was planning to attended the Carnival for 2023 and it seems like I booked it earlier, I decided to cancel the whole trip so in order to change the booking.

One of your Agent informed me she will cancel my booking, I mean should be everything because it was all inclusive!

Now I noticed she cancelled only the hotel and I did not receive the refund for both the hotel and the flight, Please investigate this matter and get back to me.

My phone number is [protected] email [protected]@yahoo.ca

I am looking for a refund of $384.78 from a duel booking of same room size-adults staying - arrival date and departure date witn in a 3min. time span. this was week of august 13 -19,2023. The exact date Aug. 16 arrive and Aug. 17,2023 at Great wolf lodge in Sandusky, Ohio. I have been told 7-10 days since Aug 16,2023. I will look for an answer on facebook. Thank-you,

On Sep. 6, I booked a hotel for my cousin and myself for Sep 15 and 16, two nights. I paid and received confirmation via text and email from Expedia.

After a journey of 440 miles to Carson city, NV, we found out that the hotel had never received the confirmation. The Reno air races were in town, so virtually nothing was available. I spent almost an hour on the phone with customer service trying to find us a place. The nearest one would have put us even farther from Reno than we already were.

I finally asked for a refund and got it, but we were stranded, driving around, charging the car, eating in the wee hours at denny's, then dozing in a parking lot and then starting the very long drive back home, fatigued and exhausted.

There was no excuse for this.

When I tried to book a flight, using a credit from Delta, Expedia changed my requested flight to one of Delta AND Jet Blue. They then told me they couldn't apply my credit because I had added another passenger AND requested a rental car! They refused to refund my flight tickets and said I could only receive a credit for future trips on Expedia! Obviously I don't feel this is a fair resolution, because at 81 years of age I may NOT be able to travel any more...

(I have all my contemporaneous notes as to what happened when and also copies of the itinerary they sent and my attempts to rectify the situation.)

I really feel I was treated unfairly and am frustrated and angry.