Expedia

My husband and I had Alaska Airlines flight credits through Expedia that were to expire December 31, 2021. We could not plan to use them until that day due to many reasons. I started a chat around 7:15pm with a virtual agent who could not help and tried to get a live agent. A live agent was not available. There were two phone numbers to call. I call the first one 1-866-316-0357 at 7:04pm then at 7:06pm and waited 41 minutes with no response. I tried a chat again with no success. I called the second number 1-866-310-5768 that gave the wait time as 8 hours. I hung up and called the first number again at 7:52pm and kept the call open for over two hours then I gave up.

Here is the chat conversation:
Virtual Agent
Hi, how can I help?
Use airline credit
Virtual Agent
I'll need a moment to find that for you.
Here are your bookings having credit.
Virtual Agent

Multi destination trip to HNL
Fri, Sep 4-Sun, Sep 13
Confirmation: AWOKUZ
See itinerary
Select booking

One way trip to SFO
Thu, Apr 16-Thu, Apr 16
Confirmation: ZEPFMS
See itinerary
Select booking

One way trip to GTF
Sat, May 2-Sat, May 2
Confirmation: AHVBIS
See itinerary
Select booking

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New chat:
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Select booking
Virtual Agent
Sorry, I'm having trouble. Let's get you to someone who can help.
I'll need a moment to find that for you.
Thanks for getting in touch! Sorry, our chat agents are currently unavailable.
You can call us locally at 1-866-310-5768 or +1 404-728-8787 (from abroad, charges apply).
Are my still good since I cannot reach an agent?
Virtual Agent
I'll need a moment to find that for you.
Thanks for getting in touch! Sorry, our chat agents are currently unavailable.
You can call us locally at 1-866-310-5768 or +1 404-728-8787 (from abroad, charges apply).

Yesterday, January 3, 2022
Hello, Can is still use my credits from a cancelled trip in 2020?
Virtual Agent
I'll need a moment to find that for you.
I see you have this booking.
Virtual Agent

Multi destination trip to HNL
Fri, Sep 4-Sun, Sep 13
Confirmation: AWOKUZ
See itinerary
Virtual Agent
Let's make a change to your booking.
Virtual Agent
What do you want to change today?
Contact an agent
Virtual Agent
Hang on while I check on that.
Virtual Agent
Your estimated wait time: more than 15 minutes. If you don't want to wait around, I can text you when the next agent is available. Either way, let me know and I'll get you in line.
I'll wait here
Virtual Agent
Help is on the way! Connecting you with an agent as soon as possible.
Please keep this chat open. If you leave this page or make other selections, you could lose your place in line.
Virtual Agent
An agent is now available, please confirm you're ready to chat. Need a bit more time? We'll wait 20 minutes for your response before disconnecting.
I'm ready
Virtual Agent
Hang tight. You'll be shortly connected to an agent.
Rahul
(Agent)
Hi, My name is Rahul. Please allow me moment whilst I review your conversation
Hi Rahul, Thank you.
Rahul
(Agent)
As I can check your concern is regarding airlines credit, Correct?
Yes
Rahul
(Agent)
May I have your Itinerary number on which you have credit ?
It is Alaska Airlines. [protected]
Rahul
(Agent)
Alright. Please allow me couple of minutes, whilst I am pulling up your reservation details.

Please keep this chat window open so that we can stay connected.
Thank you.
Rahul
(Agent)
Sorry to keep you waiting
I have checked that your credit is expired on 31stdec21 and no longer available
Oh. I'm looking at the website page that shows the credit is about to expire and I've refreshed it twice. I tried to have contact with an agent last night and after waiting on the phone for three hours I gave up. I know you all were quite busy but I hoped I could get through before midnight my time (mountain).
Life is such lately that we could not make a decision until yesterday.
Rahul
(Agent)
I can completely understand that Jean but now we can't redeem it only airlines can as an exception.
I see. How would I go about contacting Alaska Airlines?
Rahul
(Agent)
Yes that would be helpful
Okay. What do I do?
Rahul
(Agent)
Can I help you with anything else?
Call them and ask if they can use it

In the meantime, I filed a complaint through the expedia.co.uk customer service website. I chose the wrong website for the US customer service but it still worked.

This is my message:

To Whom It May Concern,
Covid changed our lives for the foreseeable future. The decision to travel has not been an easy one. My husband and I made plans to go to Hawaii. It wasn't until this week it would be possible. I was in the queue to talk to agent December 31, 2021. I have Alaska Airlines credits to use. I called 7pm mountain time and waited hours on one phone number. I finally hung up just before midnight believing I would not be able to talk to an agent. The other phone number given said the wait was 8 hours! Of course that would have been around 4am! I realize your agents were taking care of many, many customers but Expedia should have anticipated the number of customers who would try to rebook that day with more agents.

I have been a loyal customer with Expedia for over 30 years. I have enjoyed the excellent experience using Expedia for booking from flights to car rentals to hotel reservations. I am so disappointed I cannot use my credits through Expedia! The only recourse given to me by a live agent is to contact the airlines directly. I believe this is what Expedia should do.

I and other customers are in the same situation as me. Please restore our confidence in using Expedia for our future travel needs and find a way to use the credits. I am sorry to say if I cannot be helped this will be the last time I use Expedia.

Jean Mazur

I received an email acknowledging my message yesterday, January 2, 2022. It stated they would send a reply within 24 hours. This is the email today:

Flight Assistance
Inbox

Expedia
4:59 AM (5 hours ago)
to me

www.expedia.com
Dear Jean,

Your itinerary: [protected]

We are contacting you in regards to your "Flight Booking" query.

We apologize for the inconvenience caused due to delay in responding.

The tickets are expired hence please contact the airlines directly for further assistance.

We appreciate your patience and understanding.

Regards
James
Expedia US Customer Support

Jean Mazur
9:23 AM (45 minutes ago)
to Expedia

James,

Expedia's response is not acceptable! This is more than an inconvenience! It's not my or your customers' fault that Expedia did not have enough agents to serve their requests on December 31st knowing there were many airline credits expiring that day and were left with no other way to contact Expedia. I know I am not the only one dissatisfied from reading about this issue on other websites.

My credits did not expire when I called and waited on the phone. A proper solution would have let those in the queue before midnight be allowed to complete their business instead of penalizing them. Treating your customers this way will lose Expedia business. You've lost me. I have spent thousands for your services, which until now, I have been happy with.

I will continue to pursue this matter with management above you.

Jean Mazur

I have attached a screenshot of the coupon page from today.

I have not contacted Alaska Airlines yet. I first wanted to work with Expedia to resolve this matter.

Thank you for your consideration and help with this matter.

Jean Fleming-Mazur
260 US Highway 89, Vaughn, MT 59487
[protected]@gmail.com
--

I rented a car thru Expedia here is my experience: Rented a car in FLL Location in Dec They push insurance very hard even thought I had purchased the Insurance thru Expedia at time of rental plus I had my own personal that covers as well was constantly told they do not cover all that was needed in Florida lie number 1 I rent 3 times a year in Florida they even kept sending me e- mail to add insurance. It was a VW Silver Convertible one headlight was out the other loose inside the light housing, the windshield washer water did not work, gas millage was 15.5 in city 22 in highway when I went to fill up there was no gas cap, I inform them was told their cars do not have gas cap that is a fire liability. Not to mention a $1000 deposit do not be fool by low prices. I have all pictures and e-mail corresponded from them to prove the above.

Hi

My name is Dr Konstantinos Vazouras and I am writing to file a complaint against Expedia.
I have been trying to chat several times last few days and it goes nowhere.
I am currently on hold for 56 minutes (!) on your help line; a lady answered 3 minutes ago, got my itinerary details and put me on hold again... (+[protected])
My itinerary rebooking date ends today and I need to make my flight booking urgently, but it has been a nightmare.
The website/app do not work; when clicking on "use credit" an error message appears.
What am I supposed to do? Lose my $306.60 credit? I already found the flight I need to book with same airline, but I am still on hold…. 1 hour 2 minutes now and counting…. My itinerary rebooking date ends today. Please help.
Why should I lose my credit because of Expedia incompetence?
I need immediate help with this
Best regards,
Konstantinos Vazouras
Itinerary #[protected]

Please drop Economy Rent a Car from your listings.

I rented a car through Expedia at KEF Iceland in September, and the local company rents VERY dangerous old cars. I do not want to provide my name to you, because they are fraudulent and many people have complained of unauthorized charges on their credit cards later -- plus they seem to be criminals, so I don't want them to have my name.

This is the link on Economy's webpage. Note the address is Njarðarbraut 11,
260 Reykjanesbær which matches the addresses for the various brand names they use:
https://www.economyrentacar.com/iceland/

But to be clear, I booked through Expedia's website. I returned the car several days early because it was dangerous.

Just look at these reviews:
https://www.tripadvisor.com/Attraction_Review-g189970-d15306146-Reviews-Car_Rental-Reykjavik_Capital_Region.html

https://www.trustpilot.com/review/faircar.is

https://www.trustpilot.com/review/www.economyrentacar.com

These are very old cars with extremely high use - over 200, 000 km in many cases. These should not be on the road at all. Brakes that don't work - worn tires that need to be replaced - engines that barely start - check engine service lights on - rusted body damage apparent and who knows what else that cannot be seen.

The low rates are a scam. You will risk having car stop working in the middle of nowhere... or worse have a flat tire or other mechanical malfunction and crash.

They operate under multiple names, so check the two addresses below to see if the reservation or website has the same address. Check out other reviews and do web search for these names and you'll see horrible experiences others have had.

Economy Rent a Car
City Car
Fair Car
Iceland Car Rentals
NU Car Rentals
Wild Campers
Nordic Car Rentals

Location near Keflavik Airport
Njarðarbraut 11
260 Reykjanesbær

Location downtown
Hverfisgata 105
101 Reykjavík

I have credit due in writing and Expedia has me on phone 4 to 6 hours multiple times opening investigations over 14 months now as my credits are about to expire not allowing me to book flights

Itinerary #[protected]

I purchased an international ticket to Accra Ghana through Expedia for Mar 2020 right before the shutdowns due to COVID-19. The ticket was issued for Ethiopian Airlines. The flights were cancelled and I was issued a credit to use by Dec 31, 2021. I have not been able to travel due to vaccination status and other personal reasons. In August 2021 I reached out to Expedia to see if I could either extend my ticket last Dec 31, 21 or be issued a refund. I was told that I was unable to extend my ticket however I was eligible for a refund which would take 6-8 week. Since August to date I have been calling Expedia regarding my refund status and was told that they sent the request to the airlines to issue the refund and how I have to contact the airline for the refund. I contact Ethiopian airlines SEVERAL TIMES who advised that Since I purchased my ticket from Expedia, that's who would issue my refund. Makes sense to me that since I purchased through Expedia, Expedia should issues the refund. I have been calling back and forth to both Ethiopian airlines and Expedia and both are not resolving this issue. As of date 12/19/21, I am still waiting on my refund to be issued. The lack of responsibility from Expedia is very frustrating as I have been purchasing from Expedia continuously for 15 plus years. I need to know when my refund will be issued OR if that is a problem, please extend my ticket into 2022 year.

I made a reservation two months ago for a room at the Penny Farthing B&B in St. Augustine, Florida. I paid in full for the two night reservation. When I arrived yesterday at the Penny Farthing I was told no room was available and that the Penny Farthing had no record of our reservation through Expedia. We were fortunate to find a different hotel room at a Best Western on a very popular night in St. Augustine. Then Expedia has given us a very hard time about refunding our $400 plus. And we had bought the "protection plan". Expedia's customer service has been TERRIBLE. Just the worst.

I purchased two international tickets to South Korea through Expedia right before COVID-19. The tickets issued were for Asiana Airlines. All flights were cancelled and the tickets were on credit up to November of 2022. We have been waiting for the quarantine to lift but it doesn't seem like it will lift soon for any type of tourism. I called Expedia to get a refund on this flight but they instructed me to all Asiana. I called Asiana and they told me that I must request my refund with Expedia. I have been calling back and forth to both Asiana and Expedia and both are not resolving this issue. I am requesting a refund for two air tickets I purchased back in 2019 for travel in April of 2020. Based on my research it seems only right that I should get my refund back from Expedia since I purchased through Expedia. They are being irresponsible passing the responsibility to Asiana when clearly they know the procedure to request the refund from Expedia to Asiana.

Itinerary [protected], Rosemary Ann Dutson-Sater, dates of trip: October 16 - 23. Cabo San Lucas. I booked and prepaid for a room for 2. Due to a last-minute emergency, the second person was unable to make the trip. I used the room by myself. I paid $2, 200 for double occupancy, I should have gotten a refund of $1, 100 for the unused second person (I know this because I also booked a second room for one other person and only paid $1, 100. I am NOT having any luck getting ahold of someone at Expedia that will help me with that refund.

In 2020 I bought a Vacation package from Expedia itinerary [protected]
I bought the insurance. The trip was cancelled by both the airline and the resort due to Covid. I received the resort refund in a Timely manner but kept getting excuses on the Air refund. on 11/24 I received an email saying i had to book in the next 6 weeks and travel by June 2022. Today I was told to contact the airline and the insurance company. I believe this is Fraud I bought the insurance for the whole trip the whole was cancelled not by me but by resort and airline and should be refunded for the whole trip.

on Oct.28 of this year i contacted Expedia online to reserve a rental car in San Diego for our upcoming trip. I made the reservation with Nu car rental and paid by credit card. Approximately 30 minutes later i received a voicemail message from Nu car saying the reservation could not be honored and that i would receive a refund. Since then i have repeatedly tried contacting both Nu car and expedia. Each time I'm told a refund is on the way, but so far i have received no contact and no refund. I would like to know how this is possible. I did not cancel my reservation - Nu car did so. What must i do next? thank you.
james lewis
Expedia acct. # [protected]
conf. # 6540082738nu

Con merchants book a flight that was confirmed.
After I paid sent me an Email saying the ticket was unconfirmed and send me this.

Dear PETER,
RE: Itinerary Number: [protected]
Booking ID: PDHCOH

We have attempted to contact you, on phone number listed in your user profile that you provided, when you made your booking. To inform, that we are unable to issue ticket due to some airline error. So in this case you need to create new booking from the airline website, so that we can issue tickets.
Please contact us at +[protected] from outside the UK. We are available from 8:00 A.M. to 8:30 P.M., 7 days a week.
Please do not reply to this e-mail as this mailbox is not monitored.
Thank you for choosing Expedia!
Yours sincerely,
The Expedia Travel Team

Now having problems getting my money refunded.
Just giving me the run around after being I would receive it by today
Used them for 25 years never again
Now saying they will look into.
Have to find out the status's they say
More run around just.
Then told my he charges would drop of my account and I could phone the bank.
I did phone
More Lies
After that then told me they sent a refund on the first of December. No refund more Lies.

Then they told me this.
The charge that you're seeing on your account is just pending charges. Hence, these pending charges will automatically drop off on your account. You may call your card issuer to check the removal status of this charge.
I did check with bank more lies.

Then saying this.

We apologize for any inconvenience this may have caused you. ^JFThe refund request was already sent last Dec 1, 2021, 9:42 AM. You will receive an update via email within 10-days. Our apologies for any inconvenience. Rest assured that we are doing our best to provide a resolution to your concern. We will appreciate your patience & understanding on this matter. ^JF

Now saying They have to contact airline.

I booked a tour in Paris with your company, I waited at the hotel and the driver never showed up. I tried contacting the number on the reservation and was not a functioning number. I contacted Expedia customer service multiple times, they attempted to contact the vendor without luck. I never got the tour. I finally tracked the parent company, Viator, and provided their contact to Expedia to attempt to obtain a refund. Expedia declined my request for a refund because they stated that the vendor is not reimbursing them. This is fraudulent activity. I booked with Expedia and it is Expedia's responsibility to reimburse me.

Since I paid for my fly ticket round trip and my hotel this time I didn't have a very good time like my previous trips.
Round trip: Dec. 2 - 5 with AeroMexico
Hotel La Luna: Dec. 3 - 5 and I added one more day Dec. 2

IN MY FIRSTH FLY IT CAME LATE WITHOUT ANY EXPLICATION, JUST THE LADIES SAID AS SOON ANY INFORMATION ABOUT YOUR FLY WE WILL LET YOU KNOW?. IN MY HOTEL ( LA LUNA ) THE LADIES GABRIELA AND MARIA VERY
UNPROFESSIONAL THAT I HAD TO GO AND FIND ANOTHER HOTEL, I HAD TO
PAY MORE AND MORE THAT I EXPECTED. THOSE ARE A FEW EXAMPLES
OF MANY.
MANAGER (EXPIDIA) IN CHARGE IF YOU CAN CONTACT ME AND I WILL LET YOU KNOW MORE ABOUT IT.

ALSO IF YOU HAVE SOME ONE IN SPANISH PLEASE.
THANK YOU AND HAVE A NICE DAY.
SERGIO GOMEZ...[protected]

I booked and paid for an excursion via expedia in Seychelles. The vendor did not contact me after I emailed them our hotel name, several times, for the pick-up. We waited on the day for #MasonsTravel and nobody came to collect us. I obviously wanted a refund, as expedia and their vendor did not supply the service that was paid for. Expedia, after about 3 days - gave me this answer:

"Dear Joleen,

Thank you for contacting Expedia US regarding on your refund for [protected].

We have attempted to contact Mason's Travel to request a refund request for your itinerary [protected].

Unfortunately, we were unable to contact the vendor and will need to abide by the terms and conditions of the booking which states refunds are not allowed.

If you decide to contact the vendor for a full refund and they agree, they can cancel the reservation in our system and issue the refund. Once this is done, you will receive your refund within 30 days.

Thank you for choosing Expedia US.

Kind regards,

Ivy S.
Expedia US Customer Support"

Disappointed and lost trust. $400+ down the drain.

DON'T use #expedia anywhere in the world or #masonstravel in Seychelles.

THIEFS OF EXPERIENCES AND MONEY

Paul, Gerson
[protected]@yahoo.com

November 30, 2021

To whom this may concern:

Trip to Nairobi Kenya Expedia Itinerary: [protected]

On November 25, 2021, I bought a trip to Nairobi Kenya for 4 people, booking reference [protected], [protected], [protected], [protected], on Expedia .com. I paid $2, 679.32 for the trip on my credit card.

On March 29, 2021, I received an urgent message from expedia.com that the Kenya airways flight 401 scheduled to depart Addis Abba, Ethiopia to Kenya on December 2, 2021 at 2:05 PM was cancelled. We were rescheduled to Ethiopian Airline flight 0318 departing Bole international airport on 2 December, 2021 at 1105 am.

Unfortunately, the new flight time did not fit my schedule. I call expedia.com to cancel my travel because I can't make the flight. I was told to call the airline directly. I called the airlines, but the refer my to expedia.com to cancel the flight. I have also cancel the hotel reservation but I was charge a $205 cancellation fee. We did not reschedule the flight, the airline cancelled their flight which create conflict on our schedule.

To resolve the problem, I am requesting for company to cancel the trip to Nairobi Kenya, Expedia Itinerary: [protected], and provide a refund $2, 679.32 for the flight and the hote$2, 679.32 that I paid.

I look forward to your reply and a resolution to my problem. Please contact me at [protected]@yahoo.com.

I have been trying to find out about my booking that was cancelled due to covid. I have talked to 3 different people each time waiting 40 min to get an agent. The 1st transferred me to Expedia Europe after 40 min wait. kThe next said he would transfer me phone went dead on his end. Called again and waited 40 more min before someone answered and then they put me right back to the start.

I had a confirmed reservation from you per the above noted Itenerary and all from Avis for $284.15 USD including all fees and taxes. I have attached it here.
Arrived to find no car. Had to wait 2 hours for one.
Then when I went to pay I noticed that they intended to charge me $470+ with no explanation and when I questioned it and showed them my confirmed Avis quote they had no reason - just that that was all. Then when I reviewed the paper further I noticed they had snuck in another $400+ for insurance. Told them my Visa card covered all of that and showed them the Visa insurance certificate. They said that it had to be a personalized letter.
I questioned why my Avis confirm did not clearly state this - no reply.
I have been renting Jaco for over 12 years now with other companies- Zuma, Enterprise, Alamo etc and never anything like this. Needless to say I did not rent.
Please resolve and reply immediately.

Pending Refund request for your Expedia itinerary [protected].

Good morning, I have been waitin the receive the refund on my credit card since last August as per the attached message confirmartion.

I need from Expedia a copy of the refund receipt/message linked to my hotel itinerary at Miami´s Hilton Garden Inn Airport West. The initial check in was for August 12 - 15.

I was initially following up with the Hotel but as the reservation was made through Expedia they confirmed that the payment was never received at the Hotel. On September 25, Charlotte Schlickbernd - Executive Ambassador from the Hotel replied:

"Good day, Mr. Pinchanski

Thank you for providing your booking details. As you are aware, you made and paid through a third-party vendor a non-refundable reservation. For this reason, we do not have access to your personal information, nor did we receive payment.

The third-party vendor would assume all payment disputes. Therefore, it is not eligible for a cancellation waiver per expedia.com policies displayed on its website. As follows per the Expedia website(If you change or cancel your booking, you will not get a refund or credit to use for a future stay. This policy will apply regardless of COVID-19, subject to any local consumer laws.)

Third-party vendors have no affiliations with Hilton directly and can set terms and conditions based on their policies. Mr. Pinchanski, this is undoubtedly not the booking experience we would have liked for you to have had. In the future, know that booking directly through Hilton offers many benefits, including our Price Match Guarantee."

Expedia Reference: [protected]
On 8/11/21 we booked a flight and car rental package with Expedia. On 10/23/21 United Airlines cancelled our flights and we were forced to rebooked our flight leaving a day earlier. Original pick up date at LHR 12/18, revised pick up date 12/17 - return date 12/30 with Avis. We asked Expedia to add on an additional one day of car rental. Expedia stated that they couldn't do that and cancelled our car reservation entirely and told us to rebook it. When we contacted Expedia we specifically told them not to cancel the reservation. Expedia gave us a refund of $425.
A new reservation is in excess of $2000. I have asked Expedia to reinstate the original reservation and they advise that they can't do that. I have also asked Expedia to provide me with a car rental for the above period at their expense as they cancelled the original booking but can get any sort of a response.
My wife and I have spent hours on the phone with Expedia, the agents are all very pleasant but unable to help. In most cases we are put on hold and then the call drops, in all case we are told that we will get a call back are never get a call. We have been sent emails stating that they tried to call back but didn't get an answer - we have never received a call from Expedia. I think that their tactic is to keep putting you on hold until you eventually give up.