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4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Expedia reviews & complaints 1439

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1:20 pm EST
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Expedia Credit for airline removed from my account

Hello, my name is Elena Popovici. I booked a business class ticket for a Costa Rica trip through Expedia for July 2021. Due to COVID restrictions in Costa Rica I ended up cancelling my trip.

From LAX to Liberia I booked a business class ticket throug Delta. When I cancelled the trip I got full refund for this ticket.

From Liberia back to LAX I booked through American AIrline.

Itinerary or confirmation number from Expedia: [protected]

• Ticket number(s) for American Airlines: [protected]

Expedia refused to refund me the money for the business class ticket. Instead of arguing with them, I accepted the credit as I knew I would end up traveling again.

On Jan 12th 2022 I got an e-mail from Expedia advising me that I had to use my credit by 3.27.2022. I looked that day at Expedia and I saw the credit on my account.

On 2.27 I wanted to book a ticket to Las Vegas and logged back into my Expedia accunt. Surprise. the credit had disappeared.

I called Expedia. They said they are not sure what happened and that they cannot give me back the credit. They told me to call American Airlines.

I called American Airlines. I cannot get through. I am on a 4.5 hour cal waiting to speak to someone. Then I am not able to connect. This is ridiculous. Plus, on the on hold messaging for American Airlines, they mention that all travek booked through a 3rd party should be handled by that 3rd party (ie. Expedia).

I am not sure what to do. I need my ~$500 that I paid for. Can you please help me? BELOW IS MESSAGE FROM EXPEDIA WHERE THEY MENTIONED i HAD A CREDIT ON MY ACCOUNT:

"Your airline credit for itinerary [protected] expires soon: Complete your travel by 3/27/2022

Dear Elena,

We want to remind you that your airline credit with American Airlines expires soon.

To use your credit, you must:

• Book your travel by 3/27/2022

• Complete your travel by 3/27/2022

Important: American Airlines sets the rules and restrictions for their airline credits, not Expedia. Please check the airline’s website for the policies that apply to credits for flights canceled due to COVID-19.

Ready to rebook your flight?

We can help you book a flight with your airline credit. If your plans change after you book, you may be able to change your ticket without incurring a change fee. Check the airline’s website to find out more.

You can check your available credit at any time on your coupons and credits page.

If you checked out as a guest, you can access your credit information by creating an account using the same email address you used when you purchased your original ticket.

Book a flight

When you rebook your flight, you may need your Expedia itinerary or confirmation number or your American Airlines ticket number. Your itinerary may be associated with more than one ticket number.

• Itinerary or confirmation number: [protected]

• Ticket number(s): [protected]

Check travel restrictions for your destination

Many destinations have COVID-19 travel restrictions in place. These restrictions can change quickly and without prior notice. Check any national, local, and health advisories for your destination before you book. Continue to check for updates frequently as you get nearer to your departure date.

You can visit our COVID-19 travel guide for information about travel restrictions.

All of us at Expedia value you and are grateful for your business. We hope you and your family stay safe and healthy.

Sincerely,

The Expedia team"

Desired outcome: Money back on my card or credit placed on the account

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12:40 am EST

Expedia Bad Service - Unable to Contact to make Changes

Itinerary # [protected]

Flight booking reference: VHF56H

AKL > ZQN 03 February 2022

Booked on 20.12.2021

The airline cancelled my flight but I could not make changes with the airline as I booked online with Expedia.

I tried the virtual bot could not help

Six phone calls to the Expedia call centre (total time 14 hours on hold) I did not get a resolution.

The Expedia call centre could not find my booking reference or ticket number and when I consistently asked for a supervisor (as each time I called there were no notes made regarding my previous calls) so the person who answered the phone could not help me I was either cut off or told I would be called back which never eventuated.

Booking was very easy via the Expedia website however it was impossible to get support of any type.

I had to book and pay for alternative flights directly with the carrier which is unacceptable.

Desired outcome: Please refund

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1:31 pm EST

Expedia Insurance

I had planned to take a relative out to Vegas due to some hardships he had been going through Expedia on January 17th and departurewas set for February 3rd. Decided to get the travel insurance just incase anything happened. A few 2 days later on January 19 my cousin had canceled due to the nature of his work but I still planned on going. But regardless you cannot just cancel one person on the policy it cancels both. Proceeded to call the company and was told to contact the airline directly and they would issue a refund on trip cost right after. Went through the whole process and submitted my claim once again. Process states 10-15 business days for everything to be reviewed. Once I contacted this company AIG insurance I spoke with some lady and she gathers my info and after all is said and done she told me a response had been sent out with a decline but I had never received it. Why offer insurance if it's not going to cover your trip? To all who are trying to save a couple bucks file or make your arrangements with an airline directly skip this whole process cause when you cancel a trip directly through the airline the process is entirely non stressful and you are refunded promptly.

Desired outcome: Please refund me the amount that was covered by your insurance

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9:57 pm EST

Expedia Airline ticket price change

On Feb 6th I went online to redeem my airline credit . I chose my trip to London Gatwick leaving Aug 4th 9pm returning Aug 25th 1.40 pm. The cost online ticket price was $799.01 when having to contact the ticket agent for dealing with the credit he came up with the ticket price of $860.00 . When I questioned him why there was a difference he stated there had just been an update of ticket costs. Iwish they would update their online prices first so people are not misinformed of the price of a ticket. Very poor business practice in my view.

Regards. R. Linsley.

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9:22 pm EST

Expedia Hotel stay

I had mad reservation for two nights at the Baymont Hotel [protected]) The reason I chose this hotel was it had a pool and hot tube available for use the photos in their advertisement show it. It also shows a jacuzzi in the room that I selected. When I check in i ask about the pool, and the person at the desk said it was out of service but will open on Saturday. I told her that I rent the rooms because of the pool area. The room did not have a jacuzzi as advertise on their site. The bed looks like it been there for ages and was not comfortable. The TV did not work and aI ask the front desk that the remote would not turn the TV on or off she gave me another and that didn't work, the next day she gave me another and still did not work. The manager came by and tried to fix the problem but was unable to do so. Saturday the pool remains close, I ask about it and they told me it would be close for the day. I wanted too get away for a few days and sit in a nice warm hot tub and did not get what i was looking for. This hotel should not be on your site it everything most people would not want in a room, Breakfast was a bowl of cereal and a few muffins, so that was a false statement. the heater was loud and noisy. and the room looks like it was ghetto standards use for the homeless or people on welfare. I would have pay much more for a quality room, but when I saw the photos, it looks nice until I arrive. If you ask me what rating I would give a 1 and i am being nice.

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10:47 pm EST
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Expedia Car Rental Refund

I booked a car rental for for February 4th - 7th 2022 to be picked up and dropped off at the Memphis International Airport through Expedia. Rental was provided from Hertz through Expedia.

Weather delayed my flight from Boston to Memphis from the 4th to the 5th. After trying to contact Hertz to edit the booking, I was told by automated message that I could do so online - tried this and was unable to due to a "rate issue" - booking through Expedia. I spent over an hour on both the wait line with Hertz and then with Expedia trying to edit this reservation by one day. Ultimately I had to cancel the booking as it would not allow me to edit or give me an option otherwise.

I learned after the fact in trying to re-book that I don't get any of the money I put down back. $157.02 put down to reserve the car and not one penny back. I understand Expedia and/or Hertz wanting to make some money on a last minute cancellation but my entire down payment seems excessive and unfair especially as I still needed a car and wanted to simply delay my pick up. On top of this, the cancellation to my flight was out of my control and due to weather.

I believe that both Expedia and Hertz need to review their policies as this is truly an unfair practice and certainly not the way to keep customers returning. I know I won't.

Desired outcome: Please refund. I can appreciate that the bad weather was also not the fault of Expedia or Hertz so would understand a small fee but again feel keeping my entire down payment is excessive.

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5:05 pm EST
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Expedia Refund

I supposed to travel with a friend using TAP in 2020 (tickets [protected]-Nilsa Fleury; and ticket [protected] for Marcelo Borges Alexandre). My friend bought the tickets but due to Corona Virus, the flight was post pone and after we couldnt travel anymore for health issues. All the flight companies are refunding people due this issue. TAP sent us emails that Expedia needs to solve and Expedia said TAP didnt send the credits. I am a simple client and I think this is a problem between two of you and I dont need to be involved. I called TAP an Expedia many times and nothing happened. I expect Expedia solve this problem for us and go through TAP by itself since TAP wants to connect Expedia as they said. I dont know the cause of this lack of communication but I need a solution. Please let me know whats the day you can send to my friend credit card (xxx6859) the refund.

Thank you

Nilsa Fleury

Desired outcome: I need urgent the refund

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3:09 pm EST
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Expedia Hotel cancellation not honoured

Hi there,

I have called Expedia seven times to follow-up on a hotel cancellation I made back in December 2021. I cancelled the hotel booking six days in advance of the check-in and was told I would receive a full refund. Expedia tried to reach out to HotelBeds to cancel the booking but did not follow-up before the check-in date or hear back from them.

As a result, I was charged a penalty even though I cancelled the reservation well in advance and now I have contacted Expedia numerous times spending at time over an hour on the phone with agents without any resolution.

Why isn't Expedia honouring their cancellation policy and penalizing customers for oversights or issues they are having with third party vendors?

Desired outcome: Please provide full refund.

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8:39 pm EST

Expedia Flights book july 2019

We booked our flights with Expedia way back in July 2019. These were for flights for travel to Mexico. Our cruise was cancelled due to the COVID outbreak, so the travel was cancelled. Emma.Costantini would be the name that the booking was taken, the flights were for David, Emma, Riley and Greyson Costantini, and Kim May. Our Itinery number is [protected]. We had two airlines Delta and Alaska I think. The flights came from my credit card in the name of KIM MAY.

We have tried several attempts to use these credits, but to no avail. I am insisting in full credit with added interest be returned to my credit card.

This will go to the Attorney General as well.

Desired outcome: Money with interest refunded to my credit card.

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10:13 am EST
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Expedia Flight refund

I have a credit with expedia from March of 2020. I used part of it in September of 2021 and when I went to book a flight this past December, the remaining credit had disappeared. I have been calling and working with both agents and supervisors for 8 weeks trying to get this corrected. It is obviously an agent error. I have talked to 8 different agents, the majority of the time waiting for more than an hour on hold. I am told it has gone to a 'team' to figure out the problem and they will get back to me in 5 days, 24 hours, 10 days etc. and no one has gotten back to me. Each time I call the agent has no knowledge of my complaint, I insist a number of times for a supervisor which I am then either put on hold for an hour or more or told someone will call me in an hour which doesn't happen. When I ask the supervisor that I finally get hold of, who has supposedly straightened the situation out and sent the proper info to the "team" who will have an answer for me in 10, 5 days, 24 hours etc., for identification, I only get a first name. It has been a week since I last talked to a supervisor and once again no one has gotten back to me. I would expect that expedia would give me my refund and then figure out the error later but this hasn't happened. My first call was on December 12, 2021 and it is now Jan 27, 2022. I have attached the same email I have sent 6 different times now that shows the original credit, the cost for my flight to Maine in September and the money still owed me. This is egregious, unethical behavior.

Desired outcome: The refund owed me of $549.54

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9:33 am EST

Expedia rental car policy

booked rental car for Jan 17 2022 in edmonton ab until jan 24 2022 flight got cancelled due to weather rebooked was for Thursday jan 20 2020 called rental place ROUTES car rental told them what was going on contact expidia at same time could not get anyone on the phone they told me that i could not cancel so i kept booking got to edmonton on thur and they game my rental away so i had to book with orbitz last min. expedia took payment but never del the feeling of being dropped off in the middle of nowhere sad

Desired outcome: repayment

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5:33 pm EST
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Expedia Customer service representatives

I had two very frustrating experiences today and I never got complete answers on either call.

Customer rep call: Called agent @ 9:21 am per instructions on Expedia website to apply unused credits and confirm the cancellation of four flights. He seemed frustrated and left me on hold for long periods of time without checking back with me regarding his progress. When I asked to upgrade to the ticket for $347, I was told I could not, even though I didn't have enough credit to pay for the Basic economy ticket. When I asked if the Basic Economy ticket required me to pay $35 for carryon or if carryon was not permitted, his response was I would have to pay the additional $35, although he didn't sound very confident when he said it.

At 10:18 am I confirmed my flight to Guadalajara has been made. At 10:19 am, the agent attempted to create a new record for my American Airlines credit. At 10:25 am, he came back on the line and informed me the credit had already been used. When I questioned why it was still on your website, I was told, "It's common sense." He kept talking when I asked him over and over to stop talking so I could clarify. I finally raised my voice to the point that he couldn't ignore me. He either didn't understand my question or just didn't care. I finally told him I was going to end the call and ended it at 10:27 am.

Second conversation was on chat... Kirat (Agent)
Hi, this is kirat, please allow me a moment whilst I review your conversation". How can I help?

Me: On itinerary [protected]... why are the taxes and fees so high?
$107.57

Kirat (Agent)
Let me check
For your trip to Palm Springs, on 30 Apr 2022

Me: Yes

Kirat
(Agent)

Please keep this chat window open so we can stay connected

Me: It's been open... are you seeing it closed?

Kirat
(Agent)
I want you to be on this chat to avoid disconnection

TOTALTAX USD 107.57
TX01 USD 5.60AY TX02 USD 19.70US TX03 USD 3.96XA
TX04 USD 7.00XY TX05 USD 6.11YC TX06 USD 57.30XD
TX07 USD 3.40XO TX08 USD 4.50XF

These are all the taxes in your reservation

Me: What do they mean? I'm just wondering why I'm being taxed so much.

Kirat
(Agent)
These are the paid taxes are totally depend on the airline

Me: So I need to contact the airline?

Kirat
(Agent)
These are the mandate taxes

Me: I'm questioning the amount because it's so much more than I've ever been charged. And it seems high considering my flight is $84.

Kirat
(Agent)
These are the mandate taxes if you want to book you have to pay it. I understand that its more that base fare.
But its issued directly by the airline
If you want you can cancel it
Cause its under the 24 hours

Me: I just want an answer about the amount. I never said I wanted to cancel.
Never mind, it seems you've given me all the information you can.

Kirat
(Agent)
I'm just giving you an option
Is there anything else I can assist you with?

Me: I don't think so.

Desired outcome: Answers that give detailed information that I can understand and truly answer my questions.

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Update by Franni M Ferrero
Jan 24, 2022 7:37 pm EST

My previous post on 1/23 only expanded. My reservation has never posted at the Expedia site and the itinerary on the email is from a previous trip which is confusing for everyone! I asked to use a credit from United that I had and the rep said he used it. It required additional payment which I made with a credit card.

Today, I've chatted with three agents on the chat line and one agent by phone, who transferred me to another agent. So far, I've been on the phone 46 minutes and approximately 31 of that has been waiting for the second agent. No one seems to be able to give me a valid answer and/or simply doesn't understand the issue.

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12:08 pm EST

Expedia Hotel reservation

We booked a hotel reservation through Expedia. The reservation is for 1.27.2022 in Hood River, Oregon. We are unable to locate an email confirmation for the booking with the itinerary number. Due to a family member's illness, we cancelled the reservation through the hotel but because the booking was done through Expedia, we need to cancel through Expedia in order to get our refund. Because we have no itinerary number, we are unable to get through on the automated system. We have a confirmation number from the hotel but not the Expedia itinerary number. It has been extremely frustrating. You should be able to bypass the system and get to a real person so you can explain the situation.

Desired outcome: Refund

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R. Car.
, US
Jan 22, 2022 12:16 pm EST

I realize it's tempting to save a few bucks by using a 3rd party booking system, but to avoid these type situations, you should always book directly with the hotel brand.

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8:10 am EST

Expedia Travel Insurance for lodging

Having been using Expedia a lot for travel and lodging. Booked hotel in MKE and took out the insurance to cover the trip if it was cancelled. This was to purchase a second home in WI. Got a call the property was already sold and tried to cancel but AIG said you can not use for a cancelled trip.

This is a terrible scam and I can not believe you would hook people into buying trip insurance that is worthless. I will stop using Expedia and will tell the many friends that I have recommended to use your site.

C3438278 / [protected]

Joe Van Bree, [protected]@att.net
[protected]

Desired outcome: I want my cancelled trip lodging covered.

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Update by JVB
Jan 20, 2022 8:13 am EST

Check insurance cancellation requirements before you pay for it. I cancelled room, had insurance and Expedia's provider will not cover, so it is a waste of money and a scam...

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4:16 am EST

Expedia Change of flight timings and refund demand

Expedia complaint Reference Number: [protected]

Itinerary [protected]

Dear sir/ma'am,

As a customer, I would like to put on record that I am not satisfied with the reply pertaining to my complaint regarding refund because of change in flight timings of my Etihad flight booking.
I am being penalised for no fault of mine since the cancellation had to be done because Etihad changed the scheduled departure time unilaterally.

For an established company with a good track record and reputation, it is a sure shot way of losing customers.

In the event, the onus of providing full compensation rests with Expedia which is an agent of Etihad.

Be that as it may, Expedia deducted Rs 22, 000 per ticket ie total of Rs 44, 000 for me and my husband. At best, it should have been Rs 11, 000 per person, one way (single PNR) from Delhi to Toronto. Same for return journey.
I feel it is unfair and not good practice and an easy way of losing future customers and goodwill.
This may kindly be put up to the Expedia hierarchy/legal department as this deduction of Rs 11000 + 11000 per passenger one way is unjust and legally untenable.

Desired outcome: Full refund should be made as change of flight timing did not suit me.

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2:41 am EST

Expedia Flight Change with no notification

Hello, I booked a flight through Expedia November 19th, 2021. Expedia flight purchase confirmation - Austin, TX, United States (AUS-Austin-Bergstrom Intl.) - Thu, Jan 20 - (Itinerary # [protected])
My flight on Expedia states a flight time that is different from what the flight actually is. Apparently the flight times were changed however we were never notified of this. Expedia sent no email and we would have missed our flight if we didn't call the airline. We spoke to customer service and received no compensation. We will no longer be using expedia to book flights, hotels, etc. due to lack of communication from your company. We are very upset. If there is a way to give us any compensation we would appreciate it and reconsider. As of now you have lost two expedia customers. Thank you for your time.

Mariah Grischott
[protected]@gmail.com
[protected]

Desired outcome: Anything to make us feel our time is valuable to your company and a reason to remain customers. Such as free/dicounted hotels or flights for incentive to continue buissness with your company.

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1:17 pm EST

Expedia Refund not received

Date of incident: 1/14/22
Reservation: WS8W8VB

Description: Mr. Veasley was traveling to Panama for his 70th Birthday. A hotel reservation was made at the Doubletree Hotel Miami Convention Center via Expedia on his departure date of 1/6/22 and also for his return date of 1/14/22.

Unfortunately, Mr Veasley was not allowed to return to the US because of a positive COVID19 test. By law, Mr Veasley must remain in quarantine for at least 10 days and must have a negative COVID test to fly back to the US.

Upon receiving the news, I contacted Doubletree Hotel to explain the situation and see about cancelling the reservation. I spoke with a supervisor by the name of Nicholas. He was courteous enough to approve the cancellation and only asked to Expedia call him to confirm the cancellation approval.

When I reached out to Expedia, I spoke with a representative by the name of Wendy. She advised that Expedia would honor the cancellation and refund me once they verify the approval with Nicholas. I also emailed a copy of the positive COVID test to Expedia per request to avoid the $25 penalty fee. Wendy advised that an email confirming the cancellation will be sent to me soon after they received my positive COVID test document. But advised that my actual refund would take about two weeks to process.

The confirmation email was never received from Expedia, so I contacted Expedia again to make sure it all that was required was done and everything would be taken care of. Expedia confirmed to me that they had received the COVID test result but had yet to contact the Hotel to verify the cancellation.

On 1/17/22, I received an email from Expedia telling me that due to COVID19 some hotels are closed or operating under a reduced staff, which is why it's taking them longer than expected to get a response from the Hotel and to rest assure that they are following up with Doubletree frequently to get an answer as soon as possible.

This was a red flag for me and made me question the validity of their email, as I have called the Doubletree Hotel numerous times during this process and have been able to speak with an Agent without issue. I replied to Expedia to express this sentiment and to explain how frustrating this experience has been for me.

On Tuesday 1/19/22, I received an email from Expedia stating that they were finally able to reach Doubletree to attempt a cancelation, but despite their efforts, the hotel was not willing to refund me for the reservation. This is contrary to what I was told by Doubletree. Needless to say, this has been a frustrating experience and no one at Expedia seems to care.

Desired outcome: Execute my Refund

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12:44 pm EST
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Expedia refusal to rebate room rental for night of 14-o1-22

i phoned your company on 4:45 p.m. on 14 jan 2022 about a refund for my booking at motel 6 in blue springs, mo. my name is james e bishop, 7 pinon acres dr. cotopaxi [protected]@gmaill.com. they claimed you didnt call for the rebate until today. i couldnt call from colorado and be in mo. at the same time. icalled the motel and they were very brisk with me even though their room cleaners know there was no one in the room that night.

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Update by james e. bishop
Jan 18, 2022 12:47 pm EST

expedia advertised that a refund was possible if made before 5:00 p.m. on the day in question

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9:32 am EST

Expedia Online expedia travel

On January 13th 2022, I attempted to book a flight an upon expedia confirming my purchase I noticed within seconds that the date I chose and the date for the confirmation were different. I contacted them immediately to correct the error. They assured me that I would be refunded my funds within three days which I expressed I did not like because I had just purchased the ticket and just wanted to change the date. They explained that they would have to cancel the ticket and issue me a refund within 72 hours. Note: I had to purchase another ticket in the mean time while my funds were being held. As of today, I have not received any funds and expedia is stating that they have released the funds.

Desired outcome: My funds released

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5:44 pm EST
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Expedia Hotel Booking Complaint

Carlos Cota
[protected]@yahoo.com
[protected]

I was issued a credit of $200 by Expedia after Expedia cancelled my hotel booking last year 2021 due to having a hotel available for booking then later cancelled.

This unfortunate cancellation cost me an extra $600 and Expedia issued a credit of $200 that I planned to use as a Pay Later option on this year's family trip unfortunately, the credit cant be used for a Pay Later booking option. I need help with the $200 credit issued by Expedia due to an error on their part.

I am trying to book a hotel for my annual family trip and I always select to "Reserve Now and Pay Later" but the $200 credit is not available with this option. I need this corrected please so I can use for a Pay Later booking asap.

Need help with this asap.

Desired outcome: need credit to be available for "pay later" booking option or increase in credit

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Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

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How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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Expedia contacts

Phone numbers

1866 310 5768 1800 469 1793 More phone numbers

Website

www.expedia.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Expedia Customer Service. Initial Expedia complaints should be directed to their team directly. You can find contact details for Expedia above.

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Use this comments board to leave complaints and reviews about Expedia. Discuss the issues you have had with Expedia and work with their customer service team to find a resolution.