Expedia review: Alaska airline ticket

Virtual Agent

Today

Virtual Agent

Hi anna, I'm your Virtual Agent 👋

5:55 PM

I’m here 24/7 to help with your travel plans. To continue to improve your experience, this conversation may be recorded. If at any point I’m not able to assist you, I’ll connect you to an agent who can. What would you like to do?

5:55 PM

Get refund status

5:56 PM

Virtual Agent

I'll need a moment to find that for you.

5:56 PM

Looks like you don't have any bookings. Do you have different info you'd like to try?

5:56 PM

Try with different info

5:56 PM

Virtual Agent

What's the email address or phone number for this booking?

5:56 PM

[protected]

5:57 PM

Virtual Agent

Now, please tell me your itinerary number or the last 4 digits of your credit card used for this booking.

5:57 PM

[protected]

5:57 PM

Virtual Agent

Hang on while I check on that.

5:57 PM

Here's what I found. Choose a booking.

5:57 PM

One way trip to MCO

Thu, Oct 12 - Fri, Oct 13

Itinerary: [protected]

Alaska Airlines Confirmation: 3SOZMG

See itinerary

Select booking

Flight Cancellation Plan

Thu, Oct 12 - Fri, Oct 13

Itinerary: [protected]

Policy #: 23285X050T

File a claim

View policy details

Select booking

Can't find your booking?

Maybe you booked with a different email address. Do you have different information you'd like to try?

Try with different info

Select booking

5:57 PM

Virtual Agent

Hope you had a great trip! What can I do for you?

5:58 PM

I purchased Generali Travel Protection Insurance on 10/12/23 through Expedia.com Policy G-AFD100722D. It was to apply to flights not taken. Expedia does not allow you to see which airline they place you on until after your purchase is completed. At that time, I was not allowed to ride Alaska Airlines. Of course Expedia had assigned my flight to Alaska Airlines.

I immediately contacted Alaska Airlines and Generali upon seeing that I was placed on this airline that I was not allowed to ride

5:59 PM

Virtual Agent

I can’t help with this yet. Would you like to contact an agent?

5:59 PM

Contact an agent

5:59 PM

Virtual Agent

I'll need a moment to find that for you.

5:59 PM

Your estimated wait time: up to 2 minutes. Would you like to continue?

5:59 PM

Continue

6:00 PM

Virtual Agent

Help is on the way! An agent will say hello shortly.

6:00 PM

Please keep this chat open. If you leave this page or make other selections, you could lose your place in line.

6:00 PM

I've added you to the queue and an agent will be with you shortly.

Current position in the queue is 48 with an estimated wait time of 1 minute. Please don't exit out of the chat or you'll lose your place.

6:00 PM

Janives joined the conversation

6:01 PM

Janives

Hi, this is Ives, how can I help you today?

6:02 PM

A refund please of $322.79

6:02 PM

Janives

Let me check

6:02 PM

Can I have the itinerary number

6:02 PM

[protected]

6:03 PM

Janives

Thanks

6:03 PM

Of Course

6:03 PM

Janives

Let me checj

6:03 PM

This is for your trip to Orlando last Oct 12, correct?

6:13 PM

Yes Sir

6:13 PM

Janives

Got it

6:14 PM

Let me check on this

6:14 PM

As I checked, the ticket is booked on one of our low-priced fares. Those fares are priced very competitively, but also have more restrictions, such as not allowing changes or cancellations. The ticket is non refundable

6:15 PM

That is not the issue. I was sold a ticket to an airline which I was not allowed to board.

6:15 PM

Janives

As I checked the documentations and you are banned by the airline.

6:16 PM

Only at that time because of a disagreement with an agent. And I needed to get home. I am certainly allowed NOW to ride Alaska Airlines, But that was after 2 months of complaining.

6:18 PM

Anna, we value your patronage and look forward to welcoming you aboard another Alaska flight soon.

Sincerely,

Trisha Vanmeter

Manager, Customer Advocacy

Reference#: 9301498

6:18 PM

Janives

Okay, we still need to follow the airline's policy regarding your ticket being booked on the most restrictive fare.

6:19 PM

This is like a Deceptive Trade Practice because Expedia does not allow the consumer to see which airline has been chosen until after booking.

6:20 PM

And after purchase.

6:20 PM

Janives

I apologize

6:21 PM

I responsibly contacted all parties immediately

6:21 PM

Janives

Okay, we have to abide with the airline's policy

6:21 PM

FTC supercedes Airline and Expedia policy.

We Have Your Report

Report number: [protected]

6:22 PM

Expedia is a private 3rd party provider of selling services. It sold me a product that I was unable to use.

6:23 PM

Janives

I really do apologize Anna, we are bound with the airline's policy

6:24 PM

I hear you. I disagree. Expedia is not Alaska Airlines. And I was sold a product that I was unable to utilized - per Deceptive Trade Practice. Can you please make your Supervisor aware?

6:25 PM

At the very MINIMUM I should be credited with the amount of $322.79 with Expedia, so that I continue to use the service.

6:27 PM

Janives

Okay, let me transfer you to one of our escalations supervisor after I make my documentations. Please stay on chat Anna.

6:27 PM

Thank you Janives. I appreciate your assistance.

6:28 PM

Janives

You're welcome

6:28 PM

I will be transferring you now Anna, please stay on chat

6:29 PM

Virtual Agent

I've added you to the queue and an agent will be with you shortly.

Current position in the queue is 52 with an estimated wait time of 2 minutes. Please don't exit out of the chat or you'll lose your place.

6:29 PM

Sarah joined the conversation

6:31 PM

Sarah

Hi, this is Sarah . I will just take a minute to read through the conversation and get caught up, then I'll be able to help you shortly. Thank you!

6:31 PM

Anna as I can see you are checking on a refund for this booking?

Orlando, FL, United States

12 OCT 2023 13 OCT 2023

[protected]

6:33 PM

hello?

6:33 PM

Yes, please

6:33 PM

Sarah

This is a restrictive fare - post travel

6:34 PM

I'm afraid this ticket is non-refundable

6:34 PM

I was sold a ticket that I could not use without knowing that it was going to be on Alaska Airlines.

6:34 PM

That is the manner in which Expedia's software operates

6:35 PM

Sarah

The website shows the Airline, the price, and the time

6:35 PM

Not before purchase

6:35 PM

Sarah

I can show you a screenshot now to the website where it shows what is the Airline

6:35 PM

It shows it AFTER purchase on the consumer side.

6:35 PM

Sarah

No Ma'am it shows before

6:36 PM

No it doesn't

6:36 PM

Sarah

Please allow me to share a screenshot

6:36 PM

That's Your Screen

6:36 PM

Sarah

Pardon?

6:36 PM

No. Everyone knows that phone websites differ from desktop and laptop websites visually

6:36 PM

Sarah

How about you go to the website now

6:37 PM

I actually had this discussion with Generali who agreed

6:37 PM

Sarah

and type any entry for the city pair and the date and click search

6:37 PM

and share a screenshot with me where it Doesn't show the Airline

6:37 PM

Okay. I will. I also had this problem on Expedia where the airline had already left that morning with Frontier. They refunded my money without all this discourse

6:38 PM

Sarah

This is a restrictive fare, post stay Anna

6:39 PM

We are really sorry but it is non refundbale

6:39 PM

Refundable*

6:39 PM

Why would I purchase a fare that I am totally aware I would be unable to utilize

6:39 PM

Sarah

The fare that you purchased came with a very attractive price yet it came with more restrictions

6:40 PM

It's still a product unusable of which Expedia, Generali, and Alaska were immediately notified

6:40 PM

I'm loading the search

6:41 PM

Sarah

As per documents you were banned by Alaska Airlines

6:41 PM

when you contacted us to cancel on October 12

6:41 PM

you were advised that there shall be no refund and you agreed

6:42 PM

Which is why I would be unable to fly on Alaska

6:42 PM

Sarah

Because you said you are going to block the transaction through your bank

6:42 PM

Expedia Is subject to the fare's policy

6:42 PM

Anna, we value your patronage and look forward to welcoming you aboard another Alaska flight soon.

Sincerely,

Trisha Vanmeter

Manager, Customer Advocacy

Reference#: 9301498

6:42 PM

Sarah

Your fare is non-refundbale

6:42 PM

So it is because I said that I was going to block the transaction when after 2 claims filed with Generali, they said a claim didn't exist

6:43 PM

Sarah

Anna, I do appreciate your situation

6:43 PM

But this ticket is non-refundable

6:43 PM

Expedia cannot grant me credit of the amount in order to utillize Expedia again?

6:44 PM

Sarah

We appreciate you as a valuable customer, If credit or even partial refund was an Option we would have applied it

6:45 PM

We are sorry for the Inconvenience

6:45 PM

Well, hopefully my bank can correct. And I guess Expedia can deal with the FTC complaint.

6:45 PM

Because I will NEVER utillize Expedia for ANYTHING ever again.

6:46 PM

Frontier allowed the refund

6:46 PM

Sarah

We are really sorry for he Inconvenience

6:46 PM

No your not

6:46 PM

Sarah

I hope you Understand that Expedia is a travel agent and we are subject to the Airline's rules and restrictions

6:47 PM

Can I help you with anything else?

6:47 PM

Expedia is a 3rd party seller using Deceptive Trade Practice.

6:48 PM

Sign off

6:48 PM

Sarah

Thanks for chatting with us - take care and Happy Holidays

6:48 PM

Thank you for being of absolutely no help

6:48 PM

Sarah

Goodbye Anna

6:48 PM

Good Riddance

6:48 PM

Delivered