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Eureka Forbes Complaints Summary

43 Resolved
122 Unresolved
Our verdict: When using services from Eureka Forbes with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Eureka Forbes Installation and leaking problems

I have purchased the I-Nova water purifier from Eureka Forbes company. The concern persons was Rajan panda from Thane office.

First, I had the installation problems with Eureka Forbes team. The machine was lying at my home in packed condition for almost more than a week's time and after lot of pursuation, they deputed and installed the machine. Within few days, the inlet pipe to the machine started leaking and immediate telephonic complaint was given to Mr. Panda. Till date no actions have been taken from their end. Don't buy anything from Eureka Forbes.

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12:00 am EDT

Eureka Forbes Poor customer service and no commitment

I bought a Aqua Guard in the month July on Installment Basis under which I gave 1st cheque of Rs 1900.00 and other of Rs 990.00 dated : 2nd of every Month. In August they put u put my 1st ch. but due to some reason that cheque was bounched because my salary didn't get credit due to some reasons. So I called in ur company on 2nd Aug. so that they can send an executive at my place and collect the Amount in cash including the fine for ch. bounce. I made all the payment and that executive told me that u will get ur cheque within 3 days n he gave it in written also . I wait for whole month but i didnt get my cheque back moreover next month they again put it in my bank n i again debited for cheque bounce.

So if i already made the payment in cash why it's again putted in my account n when i call up at your office that person told me that due to account Department's mistake it happened n we are sending your cheque back to u within two days n again same story i called him so many times n still i m in dark that when will i get my cheque back n why should i bear due to ur account Dept. mistake.. I m again debited for Rs 390.00 from my bank. 1st time i bear that fine bcoz it was my mistake but this time i will not leave it as.

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12:00 am EDT

Eureka Forbes Poor after sales service and defective equipment

I bought a new Eureka Aquaguard water purifier with hard/soft water converter paying 15K. But just after 5 months of purchasing, it had several problems and I had to incessantly follow-up with the service people to get it rectified.

Now that there is a recent problem where water is NOT at all getting purified, I am asking for a replacement of Equipment but they are NOT agreeing for it. For every problem they are quoting it as simple problem and do some minor resolution.But next time there is a new problem. With a kid at home, I am seriously worried about the health hazards with water from Eureka as we use this for all drinking/cooking purpose.

Can you pl suggest as to how to get the equipment replaced or get my money back so that I can buy some other product who are more reliable and worthy.

I hope that atleast ONE RESPONSIBLE PERSON FROM EUREKA IS LOOKING INTO THIS AND WILL ACT! (high hopes though)

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Naresh Kumar
,
Nov 17, 2007 12:00 am EST

I think I have done a big mistake by purchasing Eureka Forbes water purifiers as they do not have after sales service.

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Amita Swain
, IN
Aug 21, 2011 3:34 pm EDT

Sir,
On 21st. June, 2011, I get installed one Aquaguard ( e-bioiling+) water purifier from Eureka Forbes and my Customer ID : [protected].
During the the time of time of deal, the Marketing Person of the Company committed to provide me few extra articles vize: Cover, One Extension flexible delivery tube & One Candle. But after geting the full payment over installtion, the concerned instalation group simply installed the equipment. On enquiring, the Sales man had hardly any time to spare to listen to any of my reminders. How ever I stoped reminding him for such committed item for delivery.
But on 20.08.2011, I lodged a complaint of Water Leakage from the Prefiltered Bowl of the Equipment over phone to the Sales Group Leader Mr. Bishnu Pradhan(the same Sales man) & he informed me to send some one in morning of 21.08.11. As no one turned up till 12 noom, I again reminded him over phone & this time he replied that he himself is on the way to attend the complaint. But till this comlaint is lodged no one attended to stop this leaking problem for which the whole surrounding of installation place is flooded. I am really feeling hurt for such types of Hopeless & irresponsible attitude by these sales persons for any after sales services.
Amita Swain,
AE-113, V.S.S. Nagar,
Bhubaneswar - 751007
[protected]
E-mail i.d. : pabitra.1962@gmail.com

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deepaksb
, IN
Aug 22, 2011 3:04 pm EDT

eureka forbes/aquaguard is a FRUAD organisation.I had purchased a AGUAGUARD purifier costing Rs.10, 000/-+ and was leaking from DAY ONE.

unit was replaced by another one and same problem.Asked for refund-A/C PAYEE CHEQUE CURRENT DATE AND FROM EUREKA FORBES AND NOTA DEALER.Purifier was returned-

no of emails sent to top management of co but NOT BOTHERED EVEN TO ACKNOWLEDGE MY EMAILS OR REPLY.ITS A MAJOR INDUSTRIAL HOUSE-MUST A HAVE GREASED PALMS OF INDIAN STANDARDS ORGANISATION (ISI MARK) AND OTHER AUTHORITIES -INCLUDING MEDICAL ASSOCIATIONS FOR CERTIFICATION AND RECOMMENDATION.Poor indian consumer is being taken for a ROYAL RIDE and is being cheated by these corporations.

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Anirban Sinha
,
Nov 17, 2007 10:42 pm EST

I had lodged a complaint for attending a fault for Water Filter on 14/11/2007, complaint no L122997. In spite of having an AMC and following up repeatedly, I was told that they are going to attend to the problem. Till date they have not attended to the problem. This is the worst form of service that you can ever get. Eureka Forbes is extremely poor in customer service and customers are fooled and duped into buying their products.

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12:00 am EDT

Eureka Forbes Poor service!

I bought Eureka Forbes Aqua Gaurd Water purifier RO last year in sept. end then onwards i realized my big mistake . These sales people make big promises of services and schemes but when the time comes for service i have to make calls and i have to remember the next due date of service and don't even get positive response like when that service person will come. I was not very clear about that insurance scheme which that sales person was saying as i had an emergency at that time to install that purifier but now i have called them several times to get to know about that scheme they are avoiding it. Now I don't know what exactly was it all about ? .. as far as i know this RO machine needs proper service at their service center and now what to do i am in dark.

These people should take at least some responsibility of the products they sell or their should be some prompt customer care service rather than do such cheating in just to bluff customers and run off by selling. I wonder how such reputed company is running by cheating their customers.

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12:00 am EDT

Eureka Forbes Serviceman absconding after taking money

I purchased a water purifier machine from Eureka Forbes, Aquagaurd Reviva RO, in the first quarter of 2006 in Varanasi city. The sales personal Mr. Pradeep Rai came to my home to sale the product and installed it. During one year of warrantee period he came several times to check the performance of machine. So we were quite satisfied with the service. But on July 6, 2007 after almost one year he came and suggested me to make a service contract for one year in RS.1600/- which covers free service and damages if any. So I agreed and gave him the said amount. He worked on machines and said that he had no fresh candles to change so he would come on July 8th to replace the parts. When I asked for receipt of the fee which I gave him, he said he is not carrying the receipt book so he would give me on 8th July. Since he came to me several time I had no reason to disbelieve him. But since that day he did not turn up, neither any body came from his office. On inquiring I was told that he has left the Job a month before and has joined some new concern in Meerut. When I managed to reach him on phone he outright said that I can claim this money from the Eureka Forbes since his Provident Funds etc are still lying in Varanasi Branch.

It’s really shocking that sales men and service people of such a reputed company are so shameless and playing fraudulent. I have informed the office, instead of sending somebody to repair my machine and solve the case I am asked to visit their office nearly 10 Km far from my house. This is to draw the attention of the concerned executives of Eureka Forbes to stop such fraudulent their employees playing with prospective customers and bring relief to me.

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Kumashi Thakkar
, IN
Nov 18, 2009 3:58 am EST

highly agree to it that Eureka forbes is really bad in service. The products work fine but when it comes to reapair service they don't come. Its been a month, I want to repalce the broken pipe nobody has come. I have to boil the water & drink. The machine is under contract, then too ... They are very poor in service & irritating. Never buy anything form Eureka Forbes.

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SWASTIKA
, IN
Sep 08, 2009 3:32 pm EDT

thee service and sale person of eureka are fraud .No after sales service is availabl even though you pay them for amc, they also replace old damage part but cheat you by replacing with cheap local, duplicate part.THE SAHARANPUR BRANCH IS A FRAUD AND
CHEATER BRANCH, PEOPLE ARE REQUESTED-TO BE AWARE OF EUREKA FORBES

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Harish
, SG
May 25, 2009 3:54 am EDT

Dear Eureka Service Manager

I purchased Water purifier one year ago and till date none has turned up for the service.
Can I expect a proactive approach and "After Sales" service support from you?

This complaints is from "Tumkur" city in Karnataka State.

Pls do contact me on my mobile : +[protected]

Expecting a speed in your response,

Regards
Harish

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UMESH KUMAR SINGH
,
Nov 26, 2008 12:51 am EST

Dear Sir,

I have shifted my office from Boring road patna to MIG-155, Opp Petrol Pump, Lohia Nagar, Kankarbagh, Patna - 20. I have given so many calls for installation of my equaguard. No body has come for the same. Kindly send any expert for the same at the earliest.
Thanks,
Umesh Kumar Singh
Mob - [protected]

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PRASHANT PATIL
,
Nov 22, 2008 12:32 am EST

I have purchased Eureka Forbest Water Purifier from Vijay Sales Pune on 2nd of October 2008. Model DESIGNA (GL30OCTABC) Chasis No. DESIGNA 3123, for Rs. 5990/-.

I brought the purifier at home but Till 10th of NOvember 2008, no one came for installation. Therefore i called another person and from whom i got the purifier installed by making expnases form my own pocket, though the company offers installation free.

But now i am worried about the service part of it as the filter is rquired to be replaced frequently. Who will help me? I tried calling Vijay SAles but they are more interested in selling the product, and does not bother about the after sales part.

Kindly guide me.

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P.Santhanam
,
Nov 15, 2008 3:55 am EST

I purchased a water purifier machine from Eureka Forbes, Aquagaurd Reviva RO, from Chennai and after initial warranty - I had gone for AMC for the contract. In the last year, Only one or two times only the technician came and later I had come to know that the person has leftthe service. Now again I had to go for another AMC contrct as the same has expired.

We had made a request through Chennai Euroline on 12.11.2008 to send a technician to attend the problems related to the water purifier, we were informed that the same will be attended to - But so far, even after 72 hrs nobody turned up. Several reminder calls were made. Each time - false promises are being made that the technician will come in another 3-4 hours like that. But nobody turns up.
The supervisors are also not available.
We do not know the reasons for making false promises; One of the following reaons could be the factor:

1) There is a manpower shortage
2) Your orders are overbooked
3) Customers interest not to to given priority.

This is being brought up to your notice for remedial measure.
Will also make a call from Chennai to Mumb ai to officially lodge a complaint.

Santhanam

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Swadhin Khawas
,
Oct 29, 2008 1:01 am EDT

I purchased a water purifier machine from Eureka Forbes, Aquagaurd e boiling, in the first quarter of 2006 in DURGAPUR. The sales personal Mr. SUDEEP GHOSH MALLIK residing in BAHULA came to my home to sale the product and installed it. During one year of warrantee period he came several times to check the performance of machine. So we were quite satisfied with the service. But in 2007 after almost one year he came and suggested me to make a service contract for one year in RS.1600/- which covers free service and damages if any.

Then he never turned up. he disconnects the mobile when we call. we want strict action against these cheats.

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kavindra goklani
,
Sep 24, 2008 8:35 am EDT

EUREKA FORBES LTD CUSTOMER CARE VARANASI does not care for customers.The concerned agency and service persons dont turn up after several calls.Can you imagine that a minor fault in the machine is detected after five days. For five days i have to arrange drinking water from outside my house.My annual contract receipt no is [protected].

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C M PRASAD
,
Aug 08, 2008 11:38 pm EDT

EUREKA FORBES LTD CUSTOMER CARE PATNA has not cared to replace the filtering element despite three telephonic reminders, the mechanic comes promises to replace it the following day and disappears.
The Filter is under Annual Maintanance Contract vide receipt no [protected]. C M PRASAD, PATNA

ComplaintsBoard
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12:00 am EDT

Eureka Forbes Is this the way Eureka Forbes works!

I am an aggrieved owner of an Aqua Guard water purifier. I am shocked to see the level of service being offered by Eureka Forbes, for reasons briefed below -

1. None of the nos mentioned on the web site (Service Franchisee Phone Nos) are ever working

2. Finally, I get through to one of your service agents, with whom i also did my last AMC (expired in June 2007) M/s Radiant Enterprises, Wanorie, Pune (Phone No.020-[protected])

3. We have been requesting the Agency to depute their Engineer for servicing our water purifier and renewal of the AMC since over a month.

4. However, to our utter disgust, no one has paid heed to our calls.

Is this the way Eureka Forbes works?

It wasn't just for the product, but also an assured level of Service for which i bought an EF Water Purifier after spending more than what i would have had to spend on any other purifiers. AND I feel sad to see such bad services being offered.

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H.K.Singhal
, IN
Oct 26, 2009 7:52 am EDT

No body is listening for complaint.
Water purifier is dead.

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shailaja
, IN
Oct 15, 2009 12:46 am EDT

tHE SERVICE ENGINEER MAY BE DEPUTED AT THE EARLIEST

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shailaja
, IN
Oct 15, 2009 12:43 am EDT

PL. SUBMIT

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shailaja
, IN
Oct 15, 2009 12:42 am EDT

Dear sir, I have installed the Aqua guard inova model water purifier last year. The filter has been changed. The problem i face is that water oozes out of the OUTLET even in the switch off mode. The service engineer claims that it is due to the water pressure. This reason is not acceptable. kindly rectify the complaint keeping in mind the customer satisfaction.

N. RAVIPRAKASH
D4-67.bhel. township.
trichy
tamilnadu

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D.M.Shinde
, IN
Jun 11, 2009 12:02 am EDT

Dear sir, I have installed Acquqguard compact in the month April -09 and in jun -09 there is problem in Acquqguard compact unit.Red Led is blinking n water is not coming through Acquqguard compact unit even though pressure of water is sufficient n voltage is 240 volts.I HAVE CALLED TO CONCERN TECHNICIAN 6 TIMES BUT HE IS NOT RESPONDING TO MY CALL.please instruct to concern to take necessary action.

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burochokkotti
, IN
Feb 19, 2009 7:53 pm EST

I'm going to buy one of theirs product..and you guys...

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Nandan Mukherjee
,
Mar 16, 2008 4:52 am EDT

Yes, they are claiming that they are the best water purifier seller and service provider in India. But they are claiming for themselves only. I believe now a days their quality also decreases to a great extent. Their service is the worst one. You may buy a purifier but you will get no one after their selling ends.

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12:00 am EDT

Eureka Forbes Poor product and support

In August '06 I bought an Aquaguard Reviva system, after Eureka Forbes convinced me that the ground water can be used for drinking as the RO unit would remove all the salts from the incoming water. After using the unit week, all of our family members experienced severe stomach ache after consuming the "purified" water from the Reviva system. So, we stopped using it until we bought an overhead tank to store draining water supplied by the corporation.

The overhead tank was then connected to the Reviva system, and it functioned pretty well in the beginning (except that it flushed out 3/4th water as waste this time, even though were were using drinking water supplied by corporation.). NOW, within 3 months of regular usage, the unit stalls abruptly and we hear constant ticking sound from the motor or probably from other mechanical parts inside. Not even a single drop of water is processed at this time, but it flushes water continuously. Automatic shutoff is also not working. After 20 calls to the Eureka Forbes customer support center (044-[protected]), one of the reps came in and changed a spare part (they called it as "SV") and they told me that it will take 3 days for the change to take effect (I wonder why?). Well, even after 3 weeks now, the problem is not yet resolved. Rarely when it functions, it wastes 90% of the water (as oppsed to the standard 60% wastage by any unit utilizing the Reverse Osmosis technology.)

Their customer support personnel keep assigning different complaint numbers (59366, 67328 etc and so forth) to me whenever I call them, but none of the reps turn up to my house. And they don't acknowledge the complaint I registered with them the last time I called them. (Wondering if their helpdesk software is defective too?)

I've been cheated in all ways, after paying a hefty sum of Rs. 12,500 for the product. They've not even changed the "membrane" yet, which they promised during the time I purchased the unit. The product will be out of Warranty next month, and guess how their support would be for out of Warranty products.

There seems to be no contact number to reach their top Ops, no separate complaint cell, no Fax numbers, no E-Mail and nothing. This is completely NON-PROFESSIONAL! Mind you, I'll never buy a product from these cheaters, and will recommend against buying Eureka Forbes' products, to my friends, neighbors, family and the housing boards and other associations nearby whom I know. We're now buying bottled water (Kinley 25 ltrs) just because the Reviva unit is non-functional.

Even more pathetic issue is that I've not received the invoice for purchasing the Reviva unit (and a Euroclean WD unit bought a month earlier) even after SEVERAL reminders. Come on Eureka Forbes! ...You got to issue the invoice, at least.

Eureka Forbes has the WORST OF THE WORST service I've even seen, at least in my locality. Their customer support need to grow up. I'm seriously thinking about taking a legal advice on this matter.

Regards,

Ramesh Srinivasan
Chromepet, Chennai.

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yashwant adhikari
,
Nov 04, 2008 7:35 am EST

The service is pathetic. The sales person and his supervisor when they visit for a demo, they say one thing and and do the another. I have purchased the euroclean cacuum cleaner on 28.10.08. Shri Rajeshwar, the sales person didnot mention that there are many parts / accessories missing. When i confronted and enquired he assured me to deliver the same next day. In this regard i have contacted his superior and others in the office in new delhi over the phone. Every body assured me to provide the missing parts but till date i have not received the same..i think i have made a bad choice by choosing the eureka forbes ltd product

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Narayana Rao Bezawada
,
Jul 16, 2008 1:28 am EDT

I agree. Eureka Forbes is really bad i its service. Forget about service of the product. they are not at all good at giving you the invoice also. I have waited for more than 45 days to receive the Invoice and still I have not received it. I called them couple of times. Not response. I am thinking to approach Consumer Forum. I did not understand why they should take this much time to give the Invoice. There is nothing much they have to do with Invoice. Simply to take a print out for this kind of work and to give the invoice if they are going to take this kind of time which is really really bad. At the end of the day if you dont have proper service, no matter how good the product is.

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rakesh sharma
,
Nov 27, 2007 5:49 am EST

Dear Team EFL,

Really it is shocking information for me because i worked with EFL for 10 years and i know the values and at hicks of EFL and really I love and respect of EFL because EFL is one of the biggest training institute for their sales and support team but it is really happening manlier places and level of customer dissatisfaction is going extremely up.Reasons are only service tech. and CRR's of locations who's are not giving proper time and attention to Respected customers.

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A. K. Singh
,
Aug 02, 2007 6:55 am EDT

I agree to you. The company's attitude is very rude and they have a regiment of cheat servicemen and salesmen. Initially they promise to provide good service but after selling their product they ignore the customers and befool them.

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12:00 am EDT

Eureka Forbes This is disgusting!

I bought a vacuum cleaner from Eureka forbes 4 months back (in the month of Feb 2007). Till now i have not received a demo of that alliance. I have contacted their sales person several times - even visited their local office twice - only to get a false assurance.

This is disgusting!

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venkat
, IN
Jun 01, 2009 1:57 am EDT

Hi Sridhar,

U can complaint to Mr.SRM Reddy, srmreddy@eurekaforbes.co.in he is the regional manager but only one thing he also reply when he is only having some profit from the said transacion.
Better try it and get every document related to your sale.

Because frauds are going in that at higher positions your name can be deleted in the process then u cannot get any more service.

TAKE CARE

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Dr N B Shridhar
, IN
May 30, 2009 1:56 pm EDT

I fully agree agree. Are there no number of higher officers? Fax e-mail or phone? If so please send to me to the below said e-mail
sridhar_vet@rediffmail.com
I am attaching my complaint, to whom it has to be submitted apart from the address mentioned in it.

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venkat
, IN
May 20, 2009 2:08 pm EDT

I have worked in Eureka forbes Ltd, I know the service what they are providing there is at '0' level. If u want to go for better price and service better to purchase from dealers where they will be responsible for that and the dicsount will be avalable.

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Abhishek Choudhary
,
Dec 31, 2007 2:52 am EST

We recently installed the Aquaguard RO Water Purifier worth Rs 14, 500/- from your Dwarka Office. Ever since the system has been installed, there has been problems like leakage, excess loss of water, etc. It is really disgusting that we have been lodging complaints in the Dwarka Office and repeatedly calling the representatives but with no action being taken to rectify this problem or change the system.

I still remember the first day when we wanted to see the products, the representstive reached before the promised time and took no time to install the system. Unfortunately, their after sale service is not as good and promt. Infact its unacceptable.

I would like to request you to please take action on this. Sorry to say but we have lost faith in Eureka Forbes and their services.

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quality care India Ltd
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Oct 04, 2007 8:37 am EDT

we are Care group of hospitals in AP, have installed your water purifier two weeks back which had switch problems from day 2 and the same was informed to the dealer in Mogalrajpuram,Vijayawada.Till date the problem is not rectified and we are facing trouble everyday and we requested to arrange for a new purifier, nothing has been done till date and the service is also pathetic . We request you to immediately act and do the needful.

Dr.T.Srinivasa Rao,
Administrator,
Care Hospital,
Vijayawada,
Andhra Pradesh-520010

phone:[protected] / 3051555

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12:00 am EDT

Eureka Forbes Bad service of the Aquaguard

The Aquagurad installed at my residence is have the problem of the water flow. The water flow from the machine is very poor and it takes long time for the required vessel to fill.

I've called the customer care and asked them to send i some tech. But there too the response is very poor. The person in charge does not turn up for days. And for the second time the customer care cell is also not available for any reminders.

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12:00 am EDT

Eureka Forbes Wrong selling methods

Never call or accept for a demo with Eureka Forbes people or at least don't accept to retain the demo product in your house for any reason from this so called no.1 direct marketing people.

We live in chennai and we wanted to buy a vacuum cleaner and when we were offered for a demo by EUREKA FORBES sales people we accepted the demo. They came for showing a demo of their latest Vacuum cleaner. After the demo is over the sales person started writing a delivery memo for us and they are forcing almost that we should buy as the pack has been opened, bla bla, and left the machine at our house, even after my wife's strong refusal. He finally said that let the machine stay there and he will pick up next day. But he never turned next day. When we contacted him next day, he was reiterating that we should pay for the same.

When we contacted the representative's manager, he also insisted that they showed the demo with new machine and cannot be packed again and this should be taken by us.

For all, we never signed a single paper with them. This atrocious way of trying to sell a product. Rather this is a very wrong way of misusing the demo chance and they are almost blackmailing the housewives for selling the machines. My wife felt so guilty for asking for a demo with them and spent a sleepless night.

This has to be taken seriously by their management and these kinds of attitudes by their sales people should be stopped immediately as this is not a healthy trend.

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natarajan
,
Jun 21, 2007 2:36 am EDT

Now the guy is asking a payment of INR 1000 for taking back the machine.

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12:00 am EDT

Eureka Forbes Customer cheating

I was cheated by Eureka Forbes. One person named "Harinath. V", a customer specialist from Eureka Forbes came to my house and demonstrated the Aqua guard water system. I decided to purchase it and payed the amount by credit card. He told they will be delivering the Aqua Guard machine by next day (12th june 2007). But nobody came. I had called several times. They picked up twice and gave vague answers, but nobody came to house with the machine. I had payed nearly 8.5 thousand. Now they are not picking up the phone at all.

It was my mistake that i paid before getting the product. They have cheated me anyway. But i have the credit card receipt that i payed and the agent's visiting card. I have lodged a complaint in blore police (online) also. Hope they will do the needful.

I will lodging an FIR also on the same.

I not bothered about the money, i want those guys behind the bar for these.

The Eureka Forbes office address is:
Eureka Forbes Limited
No 15, 17th A Main Road, 5th block, Koramangala, B'lore - 560095. Phone-[protected].

The agent's phone number is [protected].

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12:00 am EDT

Eureka Forbes Violence of Annual Maintenance Contract

I have transferred from Mumbai to Bangalore in April. I have an Eureka Forbes water Purifier, for which we have purchases the Annual Maintenance Contract. I had a problem in that purifier and I called in Eureka Phobes Helpline and they assured to send me the technician within 24 hours. When the technician did not turn up within 10 days, I again called up in that number, and they provided me the Whitefield service center phone no 080-[protected] and requested me to talk with Miss Priya / Miss Sudha. I called them and requested them to send the technician, and promised me that they will give me a call to let me know when the technician will come. But till date they never give me a call back and one day Miss Sudha said she is alone in the department, so it’s not her duty to give a call to the customers and she provided me with her senior officer no [protected]. I contact the officer, and the technician arrived to my place, repaired the machine, and told he is the only technician for the Kundalahalli area, so it is not possible for him to fix the problem in time. The machine was fine for two days and then again it’s not working. I again called Miss Sudha and she said that I should call the technician directly, not her because she is not aware about the technicians - and gave me the technician no [protected]. I called the technician and he told me he has already sent a person. Everyday I called at least five to six times and always he said that the technician is on the way. But till date no body turn up to repair the machine. I am running out of water for a long days and I have a aged person and child in my family. I feel it a shame for a reputed company like you who commit to the customer about your good service. I am totally disappointed with this sort of unprofessional behavior of these persons. I want to bring this issue to the public who trust your organization and purchasing the water purifier system. I demand compensation for all of my troubles.

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abdul
,
Aug 03, 2008 11:02 pm EDT

i want instal my aquaguard
pls contact me

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vim
,
May 20, 2008 10:39 pm EDT

I too faced the same kind of problem in CHENNAI. It took almost 3 months for installation. That too after making lots of calls and wasting a hefty money in calling them, waiting for thier "HOLDs"... i will never recommend Eureka's Aquaguard because of the worst services offered.

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bindiya diwan
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Sep 12, 2007 10:33 pm EDT

We Have aqua guard from eurelka forbes. lodged a cmplaint at their help line. calling up 10 times a day complaint no. L91220. exe. keeps saying some engineer will visit but more that 5 days no one has turned up. AMC taken. still no response. they do not details of franchisee in andheri east. we are buying water from out everyday. I want to appraoch consumer forum and media. who can help me.

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Chennai Kovialan
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Sep 11, 2007 6:34 pm EDT

Eureka Forbes cheat you with their product. I had entered in to an annual maintenance contract for all the cartridge replacement the Reviva after two years of use, but the firm has replaced them with spurious candles with the result that the Reviva tank gets filled in ten minutes instead of the one hour filling time.
from Chennai

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NITU SINHA
,
Jul 12, 2007 3:21 am EDT

Thanks for your early response, the repair has been done within 48 hours.

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12:00 am EDT

Eureka Forbes Not getting services for installation & repair

I have bought RO water purifier from Eureka Forbes in the month January from Panchkula. Recently I have been shifted from to Mumbai. I have made several request to Mulund office for installation and service of some minor defects. But instead of several assurance nobody is coming for installation.

The product is of no use if not installed!

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atsingh
, IN
Aug 26, 2009 1:03 pm EDT

eureka forbes is sucks and its after sales ervice is horrendous...these guys just dont listen

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Walimbe S. G.
, IN
Jun 14, 2009 11:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Any one having complaints about Eureka Forbes water purifier should approach Consumer Redressal Forum ( This a Government body with semi judicial powers) in their area. Please keep all the records You can fight the case yourselves, no lawyer or stamps are required. Consumer forum is sympathetic to consumers. Consumer forum imposes penalty onthe companies and if the penalty is not paid then arrest warrant can be issued by court to make the company obey the court order. I was successful in my efforts.

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Jehangir
, IN
Mar 18, 2009 5:37 am EDT

Customer Service at Eureka Forbes is non-existant. I have been waiting over two weeks to get my water purifier serviced. A lot of empty promises from the company. I suggest everyone boycotts their products.

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Sonia Raman
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Jun 13, 2008 1:39 am EDT

We would like to inform you that we had purchased Aquaguard Water Purifier-RO system in the name of Gaurav Gupta & Associates in Gurgaon. Our Receipt No: 15919 & Order Form Cum Receipt No. [protected] dt: 26.2.08 from divisional sales office: Bhanu Complex, 2nd floor, Mehrauli Road, Sukhrali, Gurgaon-122001.

Our waterpurifier is not working since saturday. We called these nos. of Eureka Forbes : (Gurgaon) 4111664, 2343599, 2347599, helpline-[protected], complaint no: L-164 & [protected]. But waterpurifer still useless. We are amazed there is no co-ordination between Sales executice, Executive Engineer & Tele-caller. Telecaller said we dont have any no. of executive and don't know the activity of executives. It is surprising they dont take any responibility of customers' complaint or query.

Rupesh who attend the complaint on 11.6.08, not able to satisfy the complaint and SPICR no: [protected] dt:11.6.08.

Kindly solve the problem. Purifier is not supplying the water since saturday. We are forced to purchase the water from Bislery dispite of valuable product of Eureka Forbes. This is disgusting!

Thanks & Regards.
For Gaurav Gupta & Associates
Sonia Raman

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Vijaylakshmy
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May 04, 2008 10:59 pm EDT

Hi!

We have Shifted From delhi to Mumbai. And Several Times Complained to Change the Filter of the RO. But they are not responding to it. And Now my son has got some stomach ache and Vomiting. As Water Born Disease are very Dangerous... Kindly let me know where is the Service Center for RO System in Mumbai/Navi Mumbai

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A. K. Singh
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Jul 23, 2007 10:07 pm EDT

Sales agent Pradeep Rai, based at varanasi sold me RO water purifier and on July 6th 2007 he took 1600 rupees for service contact and since then he has disappeared. Contacting on phone he talked rubbish and told me that he has left the job and told me to contact head office. He promised me to give the receipt of bill next day and repair machine but since then he has not turnedup. Since this morning he has dropped his connection so I can not approach him. This is simply a case of fraud.

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Ajay Kumar
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Jun 01, 2007 11:34 pm EDT

I have also saime company RO; But its tap become overflow, main inlet supply is not coming, even main utility is switched off; water is coming into its tap. I complained to dealer from where I purchased this but response is not quite satisfactory. The only thing regarding RO system of Eureka Forbes; said company is that there service is most awkward, most poor, most worst.

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12:00 am EDT
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I am owning a Eureka forbes Aqua guard Model name Revira, Which is RO Purifier, and they say it will convert the hard water into a drinkable water, but the problem is the filters are getting choked once in 3 months & whenever i give a complaint i need to make a lot of followup with each person including the service man. This time i have given a complaint on...

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12:00 am EDT

Eureka Forbes Eureka forbes aquaguard, worst service i have ever get!

I bought my Eureka Forbes Aqua guard a year back. It had a fault at the time of installation, which I reported and observed no action was being taken, then I had to instruct my bank to stop their cheque payment. After that person came I rectified that.
After that I never got any service, I also get promise person will come in 2 hours but it never happens, I paying huge amount of telephone bills only for following my complaint and now I m forced to take some legal action against them.

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msureshmewara
, IN
Feb 01, 2016 6:20 am EST
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I am requesting to all of you please don't buy any product About-Eureka-Forbes because i brought a aqua guard and i cancel the order on same day (16.01.2016) but still i didnt get my refund i called customer care more than 10 times no have have the anwser when i will get they fully cheaters and please dont call any guys for demo.

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gaithri
, IN
Jun 08, 2010 8:09 am EDT
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If there is a prize for the worst service category, these guys shall win hands down. I am surprised that in today's times, such a company even exists!. I read somewhere that they are one of the best companies to work for. What a joke!. Its been a week since my aqua flow stopped working and I am still making endless calls and noone responds. No amount of shouting is useful. Even animals are better than these so called service personnel. God help India with such companies. India shining indeed, my foot!. I wonder what kind of language shall get thru to these people or are they even people I wonder?.

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PRASANNA MENON
, IN
Jun 06, 2010 1:26 am EDT
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I would like to bring to your kind notice that our aquaguard compact has been not serviced for the past 6 months. We had paid for 3 years AMC. Our last service was done on dec 2009. Thereafter, there have been no response. It has been heard that the panvel center (KANAN ENTERPRISES) is being closed & now it is transfered to CBD. Our contract receipt no. is 10. Kindly take some measures quickly. Awaiting your response in anticipation. By Prasanna Menon (mob no: [protected])

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RAMAKANT SHARMA
, IN
Nov 10, 2009 4:17 am EST

i ramakant sharma having customer no. [protected]. i want to inform you that i have purchase your companies gold nova model in last month. in one month it will not working properly, at present it is dead. i am making complain for the same on your helpline no on 5/11/2009 and the complain no. is [protected]. and on 6/11/2009 complain no. is [protected]. your person told me that your complain attend within two day's, but till today (10/11/2009) time 13:15 pm. no one come to attend the complain. again i make a call to your helpline for the same they told me that our system not working please give your detail we will attend your complain on priority basis but there is no result.

at the time of selling the product your executive give us so many commitment that there is no problem in our service we are attending any complain within time limit and etc., i want to ask you that this is your service ?. when customer making a complain and it is not attending the complain after 5 day's. i request you to please give me replay for not attending the complain when my machine are in warranty period.

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MR. JAFAR KHAN
, IN
Jul 11, 2009 11:36 am EDT

I BUYED A NEW FILTER AFTER 6 MONTHS IT STARTED CREATING
PROBLEM. WE WERE VERY UNCOMFORTABLE AND WE DONE COMPLAINT FOR IT BUT THERE WAS NO RESPONSE. ONE WORKER OF HIS OFFICE NOW USE TO COME AND SOLVE OUR PROBLEM AND TAKE A LOT OF MONEY FROM US.

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Amita
, IN
Mar 14, 2009 1:35 pm EDT

I have an aquaguard filter of Eureka Forbes. I gave at least 10 to 15 complaints for my filter but the result is zero. Now I am thinking of buying a new filter from a better company which will give us a better after sale service .

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Mrs. Sonia
, IN
Feb 17, 2009 1:54 am EST

I have the same problem with Eureka Forbes. I purchased a Forbes Crystal and also AMC, but still no one came to attend my complain. I spent Rs.7950 +Rs.1000 AMC, it is worst. I think if I spent this much of money I could purchase any LG or other brand product who can give me a better service.

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josephreddy
, IN
Feb 12, 2009 2:50 am EST

i`m fully agreee with them.It`s waste of out time to complaint them

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vikram singh
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Dec 02, 2008 11:08 am EST

I have also facing problem with EUREKA FORBES. Their service is very-very poor.I also purchased a R.O about 6 Months back. Till date I never received any service from them. Now I am calling regularly MR. PRADEEP([protected])but till now not recevied any Satisfaction from PRADEEP.

FROM --- VIKRAM SINGH
[protected]
B-17/WEST KIDWAI NAGAR
NEW DELHI

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Amit Salunkhe
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Nov 12, 2008 5:40 am EST

Eureka Forbes has the worst after sales service. Complaint launched about 2 months back is still unattended. Ever time one calls up the call center they just apologize stating that someone attend to your complaint by visiting your residence very soon. Till date no one has arrived. Its money invested and gon waste. I will recommend ever one never ever buy anything from companies like these. also can anyone recommend where we can launch our complaints against Eureka Forbes?

Thanking you,
Ameet.

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M
12:00 am EST

Eureka Forbes Negligence in service

Its really disappointing that since we have purchased this Aquaguard Water Purifier, there have been many complaints and above that the main thing I want to bring to your notice is the unfriendly and untrustworthy service they provide regardless of paying high amount for AMC.

We stay in CR Park and recently there is a problem in our Aquaguard. We registered complaint and they service engg came and said that a part needs to be replaced we agreed and even he convinced us for a 2 yr AMC. We took the AMC and replaced the part also but then water is continuously leaking in droplets from the aquaguard which is a very irritating problem. We registered the complaint again but its more than one week that no one came even to see the problem.

Is that the service we deserve after paying so much for a 2 year AMC? Is this the reputation the company wants to have in market?

Regards
Moumita

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chandra prakash
, IN
Apr 22, 2009 7:54 am EDT

I agree with the above complain. After taking so much for AMC they are not bother to attend the complain.
My contact No.[protected]

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Ghanshyam Mishra
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May 21, 2007 9:24 pm EDT

I fully agree with the above complain. The service offered by Eureka Fobes is horrible. I bought water purifier last year in June 06. There is a free routine check-up in 24 months. However we have called several times at Andheri Office in Mumbai also registered complain on their 24 hours number. But still we are waiting for that auspicious day to come when some one from Eureka Fobes will come to our house. Before the buying the appliances we were getting regular phone calls from the stupid sales person, however once it’s sold they are not bothered.

Please be care full from these sales people and their false promises. If you want a water purifier look for the good brands visit Vijay sales or any other big dealer who has many varieties to offer and of course prime importance to service.

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12:00 am EST

Eureka Forbes Customer cheating

I purchased a mini vacuum cleaner in December 2006. I was told misinformed that the machine has a strong motor and can easily clean rugs, carpets (not have, but regular carpets) and wall ceilings. Eureka Forbes is a well-known company and after a preliminary demo, I decided to buy it. Much to my utter dismay, I found out that I have been cheated.

This machine has absolutely no power at all, the dust bag is so small, it gets filled every 2 minutes, and it pulls close to nothing, even if you try to put dust in front of it. My question is, why was I told that I could do regular cleaning with this machine. I haven't purchased it to showcase a sleek handy looking model, I very much need to do everyday cleaning. I had told this to the guy who visited us.

I don't if I can ever trust Eureka Forbes again.

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We have obtained the AMC of our Eureka Forbes aqua guard water purifier a Noida. At Noida service center told that this AMC will remain continue for every where in India. But at Bhilai, Dist. Durg there is no service center available. And we are using water without purified even we have water purifier.

Read full review of Eureka Forbes and 29 comments
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12:00 am EST
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We have been cheated by Eureka Forbes dealer Ultra Solutions, Bangalore. We have bought a Aquasure Water Purifier couple of months back. Till date we were unable to use it as it does not filter the water as they promise. Their service personnels replaced the filters. But no use. I am getting irritated every time I see it. I have been requesting Eureka...

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12:00 am EST

Eureka Forbes Not working properly!

To ,
The manager
Eureka forbes,

We had purchased an ag reviva vide invoice no.[protected] dt.8th July,06.
its not working properly and we have changed the candle thrice by paying the amount 250 each time.
while complaining we are advised that it will work like this and can not be improved ,since our sector-30 in faridabad is having lot of dust in the water. since we have purchased the instrument on the condition that it will purify the water properly ,hence you are requested to take back your product and refund the amount paid by us. Immediately or replace it with proper instrument. Failing which we have no other alternate but to move to the consumer court. kindly reply us, within a week.

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Eureka Forbes contacts

Phone numbers

1860 266 1177 +91 703 988 3333 More phone numbers

Website

www.eurekaforbes.com

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