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Etsy Customer Service Phone, Email, Contacts

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1.1 532 Reviews

Etsy Complaints Summary

11 Resolved
508 Unresolved
Our verdict: If considering services from Etsy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Etsy reviews & complaints 532

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C
11:35 pm EDT

Etsy Etsy shop cancels my order because I asked question on a previous order

I had an item cancelled from an esty shop Quality Bead Mart. When I got the cancellation it did not state which item. I contacted the seller and stated which item it was, stating no longer available. I asked if that is the case why is the item still showing available for sale, I as told to contact Esty. Why contact Esty, I would have assumed the shop would somehow make the correction so others would not assume the item was available. Again, I was told to contact Esty. I was a bit upset how the shop just blew me off since I do order from them often. And as if somehow what I was viewing the item incorrect online when the status of the item was still showing available. So to prove my point that something was wrong with the site, store or Esty, I reordered the same item, hoping the shop would research it. (Sorry I am a retired programmer, business analyst, business system analyst and SQA engineer) I was trying to help. I gave them a 1 star for not having the item and the comments from the shop. It was cancelled without any explanation and all subsequent orders from me cancelled. Is this store policy or within Esty store policies?

Desired outcome: Is it policy that a shop can discriminate and not sell to customers they deem unacceptable to them? Or is money green?

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12:04 am EDT

Etsy My shop

Hi, I hope you are well, and thank you so much for giving us so much information. I've been working on an Etsy store for over three months. I'm from Morocco. I sell traditional handmade rugs. I have worked hard and listed over 300 products in this store. I've made seven sales and haven't broken any platform policy. Yesterday I opened my shop and I was surprised that the shop was closed. I contacted the support team and they told me that this is a permanent store suspension and I cannot recover my store. Please help me. I would like to file a claim on the Etsy platform because this store took a lot of effort and money from me and the store was closed without any reason, I hope you can help me with any advice or information that I can benefit from, and thank you very much

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1:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etsy Illegal action

I have been a goldsmith seller with etsy since 2012, with around 3800 sales and 1908 5 stars feedbacks. Yesterday I got a mail from etsy at 16.29 pm saying that order [protected] opened a case because he hadnt received his order. A few minutes after I replied to the case giving tracking number LX425821192IL that the order had been delivered. 2 hours later, to my utmost ashtonishment I receiced another mail from etsy saying they had fully refunded the customer on my behalf after investigation!

I demand very serious explanation about which investigation etsy did in 2 hours to decide to fully refund an order that is marked as delivered? On what ground etsy is taking my money out of my account without talking with me first? Can any customer open a case and get his money back straight away without investigation? while the tracking stipulate it has been delivered? This is a very illegal act, since then I have been trying to get reach of etsy but there is no way to get a human contact.

My frustration is so high that I will do whatever it takes to prove that you cannot act as a dictature. I demand a prompt explanation before legal action against etsy. Catherine Ulanovski

Desired outcome: i want a full investigation on why you took the decision and a full refund as the order was delivered.

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3:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etsy Jewish home decor, birkat habayit Transaction ID: [protected] $22.88

Home blessing, Jewish Home Blessing, Hebrew English Home Blessing, Green Leaves, hostess gift, beautiful Jewish home decor, birkat habayit

Transaction ID: [protected]

Language: Hebrew + English

Size: 12 inch x 12 inch

Personalization: JOYCE KESSLER HOME

Quantity: 1

DID NOT RECEIVE ORDER. WHAT IS THE STATUS?

Please call me [protected]. It isa gift for friend meant as a housewarming gift for her Mezuzah blessing at her home celebration.

Etsy

etsy.com

Your Etsy Order Shipped (Receipt #[protected])2

Yahoo

/

Inbox

Etsy Shipping Notifications

To:

s.[protected]@yahoo.com

Thu, Feb 16 at 10:37 PM

Etsy

Home & Living Jewelry Accessories Clothing Weddings Craft Supplies

Here it comes! Your order has been shipped.

Sergio, HadarDesign770 has shipped your order!

Ordered

on Feb 16 Shipped

on Feb 17 Expected delivery

Mar 6-20

Delivery times are estimated. If you're experiencing difficulty with this order, please contact the seller. See more info.

Order details

Confirmation number: [protected]

Home blessing, Jewish Home Blessing, Hebrew English Home Blessing, Green Leaves, hostess gift, beautiful jewish home decor, birkat habayit

Transaction ID: [protected]

Language: Hebrew + English

Size: 12 inch x 12 inch

Personalization: JOYCE KESSLER HOME

Quantity: 1

$22.88

View receipt

Shipping from

HadarDesign770

Shipping to

sergio sanchez

12324 Ramsey Dr

WHITTIER, CA [protected]

United States

Carbon offset leaf icon Etsy offsets carbon emissions from every delivery

Etsy Etsy's Purchase Protection Program

This purchase is eligible for Etsy’s Purchase Protection program. You’ll get a full refund if your item doesn’t arrive, arrives damaged, or isn’t as described. Learn more

Shop Information

Harleigh

Owner of HadarDesign770

Raanana, Central District

Help with order

Thank you for supporting my small business! It means the world to me to be able to share my designs. Your files have been sent to the email associated with this etsy account.

***FREE GIFT OFFER** Please add us to your favorites and get 1 set of your choice free! Simply check the heart button of our shop, and all of your favorite items and get one of your favorites for free! Convo us with your favorite item and you will receive your free favourite graphics set within 48 hours.

Best, Harleigh xx

Desired outcome: Please ship as soon as possible, expedite!

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S
10:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etsy Periodic table Order #[protected]

This is the first time I have tried to use Etsy and probably the last. I ordered a periodic table light. Three days later I was asked for a VAT number and told they did not know anything about South Africa. The purchase was for me and I dont have a VAT number. Then the order was cancelled. The "seller" claims to have been writing to me but I did not receive any messages. Very disappointing but lesson learned and I will no longer use Etsy. Sean Duggan

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2:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etsy Withholding funds for no reason

ETSY placed my shop on "reserve status" even though I did nothing wrong.

I am a five-star seller, ship my product fast, free and trackable via USPS Priority mail.

I am not a new shop, have not had a great increase in sales, nor broken any policy. In fact, I have been awarded a "Star Seller" multiple times.

They will now withhold (steal) any funds from sales for 45 days before release.

They stated after I contacted them and escalated my claim, that they would contact me in 24 hours, and then ignored me, which says that THEY have misleading communication and terrible customer service, not me!

Desired outcome: I want them to take my shop off of "reserve" status and apologize to me.

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3:33 am EDT

Etsy Payments to sellers

My last two orders which were couple weeks ago the package arrived and they said they’re enacted like that package heading arrived and they didn’t send me any money and then by the time it was it was there I never still never got any money I sold two more Simpson items and they still got 49 or something dollars of mine on hold And they haven’t released yet and I am having a hard time shipping. What I’m selling now because they haven’t paid me. They are the worst at paying the sellers were the last ones to be taken care of and I spend money shipping and of course there’s my items that I’m out and they take care of themselves and everybody else and take care of us last I despise it see if there’s some place else I could go, I would.

Desired outcome: I’d be happy if they don’t pay me what they owe me that would make me happy like fast

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Update by Robert Frescas
Mar 13, 2023 3:34 am EDT

The guidelines are a bunch of baloney

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R
5:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Etsy Etsy staff member and Dealer: BESTSALESBUYS

Long story short, last week I ordered a couple of decals for my truck and car. One order was cancelled because the ETSY associate didn't like me questioning him about an overcharge. That order was refunded after several abusive emails from this associate. Of course, when I filled out a harassment form, nothing was done. I then ordered a second decal from BESTSALES BUYS, located in Coconut Creek, FL. The package came today but there was nothing in it except a small piece of cardboard. Upon my email to this Dealer, he had the Gaul to accuse of lying to him, threatening me with lawsuits and refusing to refund my account completely after several request to do so. Etsy has been contacted and they have not responded. I assure you; I do not take this kind of treatment lightly and am gathering all info for possible litigating against Etsy and their Associate and Dealer mentioned above. If you really care about helping your customers, then I please respond to me ASAP. Thank you.

Desired outcome: A COMPLETE REFUND to my account and termination of Mr. Ben Lanson and Dealer 'AL" Poppi. These are the two abusive characters stated in this matter above.

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John Kisida
, US
Apr 05, 2023 3:07 am EDT

This seller sent me his other website to sell seeds , and KI refused so he gtrenthened to burn my home down to the ground and have his tec's gain controll of mt PC , I reported it ti etsy and they were sorry and still let him sell on ther site , this cost me a lot of money as he got into my Amazon prime acount andn cost me well ovwr a thousand dollars . I feel since etsy did nothinf=g and still lets him sell . I want etsy to pay for my loses with hight intrest as I am also 67 , elderly abuse , as etsy is aided and abiding a deth threat, here is a copy and it still exsist on etsy : John...I just read the what you just left

Date:

Feb 4, 202311:27pm EST

Ed

Message:I am not happy

Date:

Feb 4, 202311:27pm EST

Ed

Message:John

Date:

Feb 4, 202311:28pm EST

Ed

Message:You will see my reach

Date:

Feb 4, 202311:28pm EST

Ed

Message:I will make you an example

Date:

Feb 4, 202311:29pm EST

Ed

Message:You are going to be sent a message

Date:

Feb 4, 202311:30pm EST

Ed

Message:They will visit you

Date:

Feb 4, 202311:30pm EST

Ed

Message:And your family

Date:

Feb 4, 202311:30pm EST

Ed

Message:Make sure you have plenty of fire extinguisher

Date:

Feb 4, 202311:30pm EST

Ed

Message:4 am

Translate to English

Date:

Feb 4, 202311:31pm EST

Ed

Message:When you are asleep

Date:

Feb 4, 202311:31pm EST

Ed

Message:And

Date:

Feb 4, 202311:31pm EST

Ed

Message:I am not joking

Date:

Feb 4, 202311:37pm EST

Ed

Message:John...I am not kidding

Date:

Feb 4, 202311:38pm EST

Ed

Message:I'm from Philadelphia

Date:

Feb 4, 202311:38pm EST

Ed

Message:We take bs personally

Date:

Feb 4, 202311:38pm EST

Ed

Message:You will see

Date:

Feb 4, 202311:43pm EST

Ed

Message:How easy it was to have my tech guys find you

Date:

Feb 4, 202311:43pm EST

Ed

Message:You will see

ComplaintsBoard
B
12:17 pm EST

Etsy Withholding my payment due and refusing to provide service that I've paid for without refunding my payments

I had been a seller on Etsy since 2014, and according to their guidelines, I was considered one of their “Star Sellers”. I always shipped on time with tracking information, and I had over a 4.8 rating from customers who had purchased from me, along with many repeat buyers.

In November of 2022, I had listed two items, which were deactivated by Etsy, as they were deemed offensive. I asked for further explanation as I had listed similar items in the past with no issue, but I was only referred to a basic rule that was subjective, and I never received a response.

On February 24th, I listed five separate items. Once again, one of them was deemed demeaning by Etsy, and because of this Etsy closed my entire store down. No person gave an actual review of my store, and no one has given me any type of explanation as to what exactly was demeaning about my item.

As a result, my approximately 190 other listings were deactivated, including the 4 other listings that I had posted that same day. Etsy is now refusing to refund me for the listings that I paid for that they refuse to list. They are also holding what money is due to me from previous sales, and I was informed that they would not pay me what is due to me until late August. At this point in time, all previous sales have been delivered. If any issues arise, Etsy has my credit card information that they can be used if needed; there is no reason that they should be withholding my payment due. As far as I know, they don’t pay interest on my money either. Unfortunately, I cannot find this out as they will not answer any of my questions.

Desired outcome: I deserve to be reimbursed for payment for listings that they refuse to honor, and I deserve to receive my money that is owed to me for my sales.

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7:10 pm EST

Etsy Verify bank account

I have been trying for weeks to Varify my bank account with my online Bank statement ,I have spoken to several Robots in customer services,I am a 59 year old man my Pc skills are basic ,I can copy and paste but when it comes to different files not got a clue ,not one person who has replied has helped they do not read the problem I am having ,they don't care I am just another number extremely disappointed,in fact disgusted ,your company is quick to take money but not paying it out I have removed every selling post of my account,I asked for another way to supply a copy of my bank statement,is there a way money is tight and you have £130 of my money and you will not put it in my account ,why I have had payments from Etsy I have done the deposit nearly 7 years ago so it's blatant obvious it's my bank account ,if you can send me a email so I can send a copy of my bank statement that would be great if not just transfer the money and you can close my account

Desired outcome: Send email address so I can send bank statement or just transfer my money and close my account

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5:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Etsy Incorrect design / bad customer service / consent of image

Hello,

I would like to issue a formal complaint to the shop I purchased from on the 29th November 'Cartoonize Me Into'.

Quick time line of what has occurred:

- Brought digital image on 29th November was told image would be 5 working days

- Chased 10th December (11 days later)

- Image received 10th December however image was incorrect, gave benefit of the doubt and asked to just move a butterfly tattoo from neck to chest (ignored the rest even though the detail wasn't as i'd originally asked for)

- 11th December told this would take a further 10 days on average. The change wasn't a request made after the purchase therefore was surprised how long this would take due to only asking to move the butterfly. This was a christmas present, due to only being the digital print I needed to print this onto canvas which would result in not being here in time.

- 11th December opened a case with Etsy and asked for a replacement. Apologised for having to do so as i didn't want to.

- 12th December replacement received along with a message 'Order revised although you jumped in line before all of our other customers' i then replied 'Wouldn't of had to if you got it right in the first place'

- 19th February left a 1 star review, there was no apology and were rude therefore i felt this was fair.

- 25th February i had a reply stating that i was apparently told in advance with how long the order would take (apparently longer due to detail) and offered a refund which is incorrect. They have also used the link to my digital purchase without my consent to see what others view in regards to the image when actually my review was based on their customer service.

- 2nd March I opened another case due to false accusations.

- 3rd March Etsy support mediation team closed the case and issued me a refund.

- 4th March I again received rude messages from Etsy Seller which is completely unnecessary. (messages will be in images below for everything including my responses).

I have already received a refund however i wish to prevent other customers experiencing the same customer service as myself. Please take down the digital image of myself and partner as I do not give consent for this to be shown. The Etsy Seller needs to amend their reply to the truth / apologise.

Desired outcome: Please take down the digital image of myself and partner as I do not give consent for this to be shown. The Etsy Seller needs to amend their reply to the truth / apologise.

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2:17 pm EST
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Etsy Select Your Fashion - Katerina Alum

Good Evening

On Friday 9th December 2022 I placed an order for 2 x Cable Knit Cardigans from the above mentioned company.

I have been in contact with the owner Katarina Alum, I stated that I had never received my order.

Her response was that it had been delivered long ago.

Which it had not.

I have been to the Post Office and I have a photo from the clerk proving that the parcel in question had been lost in the post over the Christmas period.

I have communicated this to Katerina and asked for a full refund, she has not bothered to reply.

Please can you explain to me where I stand with this claim, as Katerina is no longer answering me.

Many Thanks

Linda Marais

[protected]

My Bank shows the following withdrawal

Friday 9th 46.48 GPB

Desired outcome: Please Refund

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10:33 am EST
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Etsy Burku - Order Number [protected]. - Ordered 16th February - Paid For - Not supplied/Arrived

Can you please intervene and investigate this for me? I have paid the required £89 and not received the goods or an update. I expected them several weeks ago and need within the next 7 days.

Kind Regards

Lynda

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Etsy's Purchase Protection programme

With a registered account on Etsy, you’ll get a full refund if your item doesn’t arrive, arrives damaged, or isn’t as described on eligible orders. Learn more

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Order details:

Dispatches from

Chester, England, United Kingdom

Delivery to

Lynda Ross

Taigh Na Coilha

9 Wester Tarbat

KILDARY, ROSS-SHIRE IV18 0SF

United Kingdom

Estimated delivery

20-21 Feb More info

Paid with

PayPal

Luxury Lace Bedding Set / Lace Embroidered Soft Bed Throw Set / Perfect Bridal Gift / French Bedding

Transaction ID: [protected]

Quantity: 1

Price: £89.00

Order total

Item total £89.00

Delivery £0.00

Tax £0.00

Total (1 item) £89.00

Desired outcome: My goods supplied asap with an arrival date or a quick response and cancellation to enable me to buy an alternative gift

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4:38 pm EST
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Etsy Marlboro leather coat

Order [protected], date order 11/11/22 date arrived 01/05/2023 item arrived in cardboard box not contain in plastic bag, when open the strong smell intoxicating chemical, alum, ammonia, strong smell took coat outside to check size unable to button front to small, size, notify etsy canada leather art informed it was normal for leather to have odor, to air it out, still size to small after week or two, coat still had strong smell informed coat was custom made 7xl and order was 6xl and the size of coat seemed to be 5xl to small informed unable to return refund $284 because custom made, new coat unacceptable, not able to return for refund to seller fahod canada leather art, I cannot ware coat to small and has strange strong smell from factory please help return for refund thank you (smell of coat to strong to be normal)

Desired outcome: return for refund

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3:37 pm EST

Etsy Items returned

Regarding order # [protected]

I ordered 37 Brushed Brass cabinet handles from Forge Hardware Studio. I received them on 2/7/2023. They were all individually wrapped in a plastic sleeve and stuffed into a very small box. We removed 1 from its plastic to see how it looked mounted. I realized that the handles were way too long when I mounted it vertically. So I wrote the seller to say I was sending them back. We sent it back in the same box they came in. The seller received them and said 18 out of the 37 were scratched or damaged and would not refund me that money. She only refunded me for 19 handles ($494.81) that were undamaged. The total for all handles was $1204.48. Each handle was $29.90. I feel that I am being accused of damaging the other handles when they were never removed so they could have been damaged in transit or before we received them.

I feel we should be refunded a reasonable amount following their return policy.

Desired outcome: We should get a full refund minus the sellers return policy. My email address is [protected]@gmail.com

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10:52 am EST
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Etsy Non-receipt or notification of purchased item from ShariRoseShop

Purchased a headband from ShariRoseShop ([protected]) on February 2, 2023 for $14.00 with tax came to $15.09. My American Express credit card was charged for the amount of $15.09 on February 2, 2023. I contacted ShariRoseShop by email with a concern that my order might not be received in time for a birthday celebration and asked for advice if I should continue with the order or cancel. No reply was ever received!

The confirmation number on the order is: [protected]

I tried to select the link in the email from ShariRoseShop and when I do, this message pops up: "Uh oh! Sorry, the page you were looking for was not found." I have tried to contact this site, but to no avail.

My credit card was charged and no product received nor has there been any communication from this company regarding the status (in process, delayed, back-ordered, cancelled, etc.). This has been the most unprofessional company I have engaged with. Will not do business with them in the future.

Desired outcome: 1. Reimbursement for the charge on my credit card with no intent to deliver a product to me.2. An apology! This left me hanging. A response to my message would have been useful so that I could know how to move forward.

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1:33 pm EST

Etsy Etsy is allowing buyers to fraud me and file illegal chargebacks

The issue that I have experienced was: Etsy suspended my account out of no where. This is a common problem that other sellers have described in complaints as well. Then they have been refunding buyers immediately even though the tracking is showing that the items have already been delivered or are close to being delivered. Buyers have started to scam me and other sellers by waiting until their item is getting close and then requesting a refund.

I have proof but since there are PII on them I will not blur them out but provide to Etsy once the contact me to protect privacy.

Desired outcome: I would like all of the funds that Etsy refunded to be returned to me since the buyers got the item

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1:28 pm EST

Etsy My 2 listings have been deactivated

I have been on Etsy since 2013. This is the 3rd time this year that I find my Best Selling Eczema Cream has been deactivated without any communication. My Facial Oil is now also deactivated. I have reached out to Etsy since 02/06. Called every day. Still waiting on a response. I'm pissed and upset.

Just tell me what I need to do and I will do it

Karen Bradford

KBs Natural Creations.

Desired outcome: If I have violated any Policies with my listing,I would appreciate an email from your Support so that I can fix it. I'm still left in the dark as to why my oil and my Best Seller were deactivated.

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6:40 pm EST

Etsy Did not receive product

I ordered decorative pillowcases. When they were not received, I contacted FED EX, where I got poor customer service, but learned the tracking number was "fake" and that they have seen this before-essentially they described this as a SCAM.

The tracking number provided indicated the package was delivered, but because the tracking number is fake, there is no package. We looked high and low, but no box, and of course, there would not be one because it was a scam and the tracking number was not actual. I was unable to open a case because the seller would respond to my messages saying the package was delivered and it requires 48 hours for a seller not to respond for opening a case. Therefore, even if the seller says they aren't going to help you because they are a scammer, they have responded to your message and you cannot open a case until they are unresponsive for 48 hours.

In other words, you have been scammed and you will not get help from ETSY. this will be my last ETSY transaction.

User's recommendation: buy from amazon prime where you at least have recourse if a package is not delivered.

Preferred solution: Full refund.

Etsy Pros: Unique items on etsy.

Etsy Cons: No recourse if you are scammed.

Location: Lebanon, Ohio

Desired outcome: refund

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6:19 pm EST

Etsy Shady policies

I do not believe that it is any secret now that Etsy's business practices are more than unfair.

I am writing to express my strong dissatisfaction with Etsy's recent actions regarding my shop. Without warning, my shop was banned by Etsy and they also refunded buyers even though I had already shipped the product to them. This has caused me significant financial loss and damage to my reputation as a seller.

I have been an active and compliant seller on Etsy and have never received any negative feedback or violations of Etsy's policies. The sudden ban and refunding of buyers without proper investigation and communication with me is unacceptable and has caused me significant harm.

Desired outcome: I would like Etsy to lift the ban on my shop, reinstate my sales, and compensate me for the financial loss and damage to my reputation caused by their actions.

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Etsy Customer Reviews Overview

Etsy is a popular online marketplace that connects buyers and sellers of unique and handmade goods. The platform has received overwhelmingly positive reviews from users, who praise its user-friendly interface, wide selection of products, and excellent customer service.

One of the biggest draws of Etsy is its focus on handmade and one-of-a-kind items. Customers appreciate the ability to find unique and personalized gifts, as well as the opportunity to support independent artists and makers. Many reviewers also note that the quality of the products sold on Etsy is generally high, with sellers taking pride in their craftsmanship and attention to detail.

In addition to its selection of handmade goods, Etsy also offers a wide range of vintage items, craft supplies, and digital downloads. Customers appreciate the variety of products available, as well as the ability to search for specific items using detailed filters and categories.

Etsy's customer service is another area where the platform excels. Many reviewers note that Etsy's support team is responsive and helpful, and that disputes with sellers are often resolved quickly and fairly. The platform also offers buyer protection policies, which give customers peace of mind when making purchases.

Overall, Etsy is a highly regarded online marketplace that offers a unique and enjoyable shopping experience. Its focus on handmade and personalized items, wide selection of products, and excellent customer service make it a top choice for shoppers looking for something special.

Etsy In-depth Review

Website Design and User Experience: The design of Etsy's website is visually appealing and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to filter and sort results to quickly find the desired products. Overall, the website design and user experience are top-notch.

Product Variety and Quality: Etsy offers an extensive range of products, catering to diverse interests and preferences. Whether you're looking for handmade crafts, vintage items, or unique gifts, Etsy has it all. The quality of the products is generally high, with many sellers showcasing their craftsmanship and attention to detail. It's a treasure trove for those seeking one-of-a-kind items.

Seller Reputation and Trustworthiness: Etsy has a robust system in place to ensure seller reputation and trustworthiness. Each seller has a profile that displays customer reviews and ratings, providing valuable insights into their reliability and product quality. Additionally, Etsy has a buyer protection program that safeguards against fraudulent sellers, giving users peace of mind when making purchases.

Pricing and Value for Money: The pricing on Etsy varies depending on the seller and product. While some items may be priced higher due to their uniqueness or craftsmanship, there are also plenty of affordable options available. Overall, the value for money on Etsy is excellent, considering the quality and uniqueness of the products offered.

Customer Service and Support: Etsy's customer service and support are commendable. They have a responsive and helpful customer support team that promptly addresses any queries or issues. Additionally, the seller community on Etsy is known for its friendly and helpful nature, often going above and beyond to ensure customer satisfaction.

Shipping and Delivery: Shipping and delivery on Etsy can vary depending on the seller and location. However, most sellers provide accurate shipping estimates and offer various shipping options to choose from. It's advisable to check the individual seller's shipping policies before making a purchase to ensure a smooth and timely delivery experience.

Return and Refund Policy: Etsy has a fair and transparent return and refund policy. If a buyer is unsatisfied with their purchase, they can contact the seller directly to discuss a resolution. If an agreement cannot be reached, Etsy's customer support can step in to mediate. In cases of non-delivery or misrepresented items, Etsy provides buyer protection and facilitates refunds or returns.

Community and Social Engagement: Etsy has a vibrant and engaged community of sellers and buyers. The platform encourages social engagement through features like forums, teams, and the ability to follow favorite sellers. This sense of community fosters connections, allows for collaboration, and provides a supportive environment for both sellers and buyers.

Security and Privacy Measures: Etsy takes security and privacy seriously. The website uses secure encryption protocols to protect user data and transactions. Personal information is handled with care and is not shared with third parties without consent. Additionally, Etsy provides options for users to manage their privacy settings and control the visibility of their personal information.

Overall User Satisfaction and Recommendation: Overall, Etsy is highly regarded by its users. The platform offers a unique and enjoyable shopping experience, with a vast selection of quality products. The community aspect adds to the overall satisfaction, as users can connect with like-minded individuals. Whether you're a buyer or a seller, Etsy is a fantastic platform that comes highly recommended.

How to file a complaint about Etsy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Etsy company. Make it specific and clear, such as "Delayed Shipment from Etsy Seller" or "Product Not as Described on Etsy Shop".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The nature of the product or service purchased from the Etsy seller.
  • Any discrepancies between the item received and the listing description.
  • Communication with the seller, including any attempts to resolve the issue.
  • Shipping or delivery problems, if applicable.
  • Refund or return issues.
  • The timeline of events, to give context to your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or disappointment.

Be as specific as possible, mentioning dates, amounts, and any other relevant transaction details. If you have attempted to resolve the issue with the seller, include this information as well as the seller's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents such as receipts, correspondence, screenshots, or photos that support your complaint. Ensure that these documents do not contain sensitive personal information like your address, credit card details, or social security number.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the Etsy seller or company, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Check for spelling and grammar errors, and ensure that all the information provided is correct and to the point.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from the Etsy seller or company. Stay active in the conversation to ensure your issue is addressed.

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Use this comments board to leave complaints and reviews about Etsy. Discuss the issues you have had with Etsy and work with their customer service team to find a resolution.