YesStyle reviews & complaints

Usually I have no issues when ordering from YesStyle, but this time my order never arrived. It was supposed to arrive by November 14th as so I'm told on the website, but it's now December 2nd and the package still hasn't arrived (ordered October 15th). I'm upset that customer service has been so unhelpful and I've gotten no help in the two weeks I've tried contacting them. I want a refund or a resend of my order because I contacted the shipping company and the customer service representative said my package was lost and closed my file saying I needed to contact YesStyle about this issue. However, YesStyle has been very uncooperative in communicating with me. I feel like I've been scammed. I want my money back or a discount for all this hassle.

They give only 14 days for a return, so I paid 13$ for a label which they said I had to pay for and then they never refunded me so I emailed them. They said I did not return it within 14 days, I am a clinical student so I am very busy but it had to have been close. So I got no refund at all, gave the company about 60$ for free! I will NEVER shop here again. The items I returned were two clothing items, don't let the pictures and reviews fool you the clothes are TRASH.

I have ordered on 8th September 2019 and my order was shipped on 23rd September 2019. I have used Standard delivery service which takes one month for the package to reach it's destination but it's already have been more than one month and I want my package as soon as possible. The package didn't have a tracking code available but i have the order no. with me. The order no. is- [protected]. I don't want any refunds i just want the items to reach my address as soon as possible. If the company not willing to help me this is actually becoming a bad reputation for them. Please help.

Amazon needs to clearly point out shipping point of origin. YesStyle, for example is one of your sponsored companies that has my refund for store credit tied up in china somewhere waiting for the inventory to arrive from thier "suppliers." It's been over two weeks and it still hasn't shipped And they offer store credit only--no refunds. I WANT MY MONEY BACK! They won't give it back. And YesStyle's men's regular 5x equals about a men's large, in the u.s. YesStyle is a scam! They send you stuff that they already know won't fit and then they tie the customer money up!

I ordered over $100 worth of clothing and used Express shipping as I wanted cute clothes before vacation. I left more than enough time for the shipping to even come late before I left for vacation. It took a week longer than it said it was going to take, and I waited everyday to accept the shipment at door front so it wouldn't get lost. The package never left the shipping facility in a nearby city. I received an email saying the address needed more information, and I quickly corrected it. Even after, It was stuck there for a while so I let my family member go and check. They needed my personal Identification even though my family member had the same last name and address as me. I was unable to receive the package still. I come back from vacation and go to the facility and they tell me the package is returned to the shipper! So now my clothes are back in Hong Kong. I email yesstyle and they reply quickly saying the courier has abandoned the order and no returns can be made, and they have no further arrangements on the issue. So I am left with no clothes and I can't get my money back.
Even if it was an issue on address or identification, if the customer never received the clothes, there should at least be store credit or a card reimbursement (at least a refund excluding shipping!)

Timeline:
Ordered May 30th (Express Shipping)
June 5 at local facility
no updates
before July 13th (shipped back to Hong Kong)
-no updates on order on either websites-

This is regard to order [protected] made on 14/4/2019. Ive been waiting since a month now I have not been notified also my order is only showing processing. This is so wrong how can I be charged for the items without knowing about the arrival or availabilty of the items from suppliers. Only after I sent an email im getting this reply from yesstyle that the products are not been sent by supplier. The items are in stock I can see them in the app and sent screenshots to customer service mail too. When requested yesstyle they emailed me saying. The new item must be of the same or lesser value than the original item. The glow kit I purchased was on discounted sale at the time I purchased. Now it happens to be on full price, which is not my problem. The compensation for the discounted price should be adjusted by you or the supplier, why should the customer be at the loss? After the order and the payment are processed almost a month ago. This is not right on your part to trouble the customer this way after you have given discounts or simply dont give them as offers just to trouble customers later.
I therefore request you to not delay my order and make the necessary arrangements to deliver the order I have placed. I have beared enough patience on this matter. Both the glowkit and the multistick, must be processed from any supplier or from the in-stock available items, as I can see them on your website yesstyle.com with the original price.
Price is not my concern as it has been your mistake or the suppliers your company deals with, as you should not display the items out-of-stock upon its non-availability and accept payments from customers and confirming through emails they will be delivered, I still can see the products available in the app after confirming the order and card payment done immediately month ahead and when now asked your conveying me this. And now at the moment the customer is at trouble because of your carelessness. How can you compensate for the customers loss of my time and money?

Needless to say, it was my first order from them and I was extremely disappointed with the situation.
I got my order 6 weeks after I placed the order. And the items had nothing to do with the photos on the site. They looked completely different and had a terrible quality. I know that my story is very similar. It happens to almost everyone. And it's horrible how the websites that sell cheap Chinese clothes use us and out trust against us getting money for nothing.