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4.5 38 Reviews 527 Complaints
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Etsy complaints 527

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11:43 am EDT
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Etsy Will Not Release Funds

I have had my account funds held since January 2022. They closed my account and refuse to give me my remaining funds from my sales. They emailed me and told me to reinstate my account, but I can't because they closed it. I can not get an employee to answer my request or have a number to call them. My store name is "MyCreativeBuilding". I read the "terms" and I was placed on a hold as it stated hen you "open" an account, not when it is closed by Etsy. How can I get my money out of this company?

Desired outcome: My money issued to me.

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wheresmymoney
london, GB
Jun 27, 2022 5:21 am EDT
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Hey I was wondering have you managed to get your money yet? I have the same issue, I had my store closed in November and still no money.

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Buddy A Harris
, US
Jun 27, 2022 10:03 am EDT

No. I checked again and nothing. I am glad it’s not a lot. That upfront money they hold that paid for the cost to have a product to sell. I never recommend even buying off them after all the fee hikes because that means all those stores had to raise their costs 30%. Knowing that, you now know you can get it cheaper elsewhere.

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4:20 pm EDT
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Etsy Esty payment reserve

After selling our first two items a reserve was placed o. our account. 75% of each sale was being held for 45 days.

Despite providing tracking with proof of delivery we are still waiting for over £400 pounds.

I have sent full tracking to customer services only to receive and email explaining about the reserve. As a business we can on afforded to sell and not get paid for 45 days.

As a result we have removed out listings and no longer sell on esty.

Desired outcome: Reserve being removed and getting our money for the items we have sold.

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9:37 am EDT

Etsy Misleading advertising.

I ordered a silver Labrador dog figurine from Gemmi.LV on May 2, 2022. The internet presentation included a full-sized picture of the product. No dimensions were provided. The figurine we received was much smaller than I expected on the basis of the overall presentation. Etsy should not allow the sale of figurines on their website that do not include their dimensions.

Desired outcome: Assurance from Etsy and Gemmi.LV that dimensions will be included in Gemmi.LV presentations.

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8:49 am EDT
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Etsy Not delivering a present to my daughter

I ordered 3 mugs under (bob's Burgers) for my daughter they were priced at £14.99 and on Monday 9th May 2022 they put 'proof of delivery on my website citing Tracking number WU619238986GB card had been put through the door

My daughter who had been in all day said that she had no post that day and it apparently on the card mentioned that it had been put in a safe place - for my daughter a safe place would mean at the back of the garden gate, behind or even in the dustbin but there was nothing place

It therefore, leads us to suppose that it was delivered to the wrong address, or if it had the person kept it, or the postie kept it

The address should have been 18Thrumpton Lane, Retford, Notts DN22 6HS and my daughters name is: Miss Francesca Jacobs

Thanks Mrs R Jacobs

Desired outcome: Either to deliver the exact parcel again or please refund

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1:46 am EDT

Etsy Kennedy’sminis

I made a purchase March 6th. Waited for over 8 weeks per delivery posts. On the day due to ship item, USPS indicated a label had been created but no pacjaged received by USPS. I agreed to wait a couple more days. Then filed a case, received a refund. Kennedy continued to contact me via Etsy. I asked her to stop contacting me. She continued via Etsy, then social media, now e-mail. It’s harassment. Please advise.

Desired outcome: Tell the seller to stop contacting me. Tell her it’s harassment and if it violates her agreement with you, which one(s) it violates. Thank you.

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4:39 am EDT

Etsy Selling on Etsy

1st Etsy unjustly closed my shop. 2nd they are holding the money I earned for 6 months, even though all orders are shipped. 3rd they refunded 2 customers this week, even though the orders shipping. So now the customer has the product AND got their money back. In the 1st case they refunded, the closed and refunded within 45 mins not giving me a chance to comment it had shipped. The 2nd case they refunded, I fortunately was in my email when I got the notification. I quickly comment on the case, and directly addressed Etsy to not refund since it had shipped. They didn't read my comment and refunded the customer within 26 mins. I just want my money I earned now and not in 6 months since I've already have to come out of pocket due to the reserves they placed on all my orders instead of pay with the money from my business.

Desired outcome: I want Etsy to give me the money I earned from MY business now and not in 6 months.

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PKButtons
, US
May 20, 2022 2:33 am EDT

It seems May 2022 is the month the "integrity team" are washing over sellers like a wave, sweeping all of your success and reserve sales income away. Etsy's a sweat shop run on OUR inventory and investment, OUR labor, OUR integrity, OUR taxes - They closed 2 of my family's shops one on 5-2-22 and other 5-17-22 no reason given, every single listing deactivated so I can't even save nor search them. This is MY company and inventory, and they owe the very basic courtesy of giving me full access until they provide ample proof of a policy violation. I spoke with attorney and brought up this monopoly's LACK of regulatory policies protecting sellers. I am so angry. If my violation is carrying vintage amber embedded in silver rings and earrings (not teething necklaces or amber chips nor beads) - then Etsy is still SUPER over-reacting. Of 1200 listings, I have maybe 30 pieces with amber - that surely is worthy of the most severe of punishments and permanent banishment from ever selling OR buying on Etsy ever again! Sellers have zero rights, it is my $40k investment in my business that gives them their billions and they need to shape up and respect that! Someone in online commerce, somewhere out in the world PLEASE HELP US! Of the 1200 listings I'm having to go in one at a time to save the photos manually, that amounts to 12,000 photos that Etsy will NOT let me have normal access to!

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7:06 pm EDT

Etsy Arbitrary payment reserve hold

On May 1 I had an account reserve placed on my Etsy shop.

To make it clear none of the risk factors laid out in Etsy's Terms and Services and reasons for why a reserve may be placed on a shop apply to my business. My shop is almost 3 years old. I have not had an sudden increase in sales. I have no open cases or IP infringements. 99% of my orders ship out on time. I am a successful 6 figure business who has brought Etsy A LOT of profit. I am 2% away from star seller. There is zero reason for there to be an account reserve on my shop. I follow the rules, bend over backwards for my customers and am a positive member of the Etsy community. No one has told me why the reserve is on my account, only that it is and there is nothing to be done about it. And that is completely unacceptable.

I made $800 in sales yesterday and you know how much was deposited into my account today? $6. How I am supposed to produce and ship orders on $6 is beyond me. $6 is NOT 25% of $800.

I don't know what the purpose of placing a reserve on a successful shop that follows the rules is. Because as it stands right now I have 60 orders set to ship out today and tomorrow. Which means (the way Etsy has been dispersing funds) I can probably expect a $12 deposit tomorrow.

Etsy is destroying my business. At this rate I will be forced to shut down my shop by the end of next week. Keeping 100% of profits and expecting a business to not become a risk is unrealistic. I was not a risk before all this, but I guarantee you if this reserve continues, I will be.

#standwithsmall? This is not it and it definitely is not the image that Etsy is trying to portray to buyers and sellers. They do not support me or my company. They are chasing me off of the platform for arbitrary reasons. And that is completely unacceptable.

Desired outcome: Payment reserve removed from my account and for Etsy to stand by the terms and standards they have set so sellers on the platform have job security.

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PKButtons
, US
May 20, 2022 2:27 am EDT

I'm with you here - seems May 2022 is the month the "integrity team" are washing over sellers like a wave, sweeping all of your success away. Etsy's a sweat shop run on OUR inventory and investment, OUR labor, OUR integrity, OUR taxes - They closed 2 of my family's shops one on 5-2-22 and other 5-17-22 no reason given, every single listing deactivated so I can't even save nor search them. This is MY company and inventory, and they owe the very basic courtesy of giving me full access until they provide ample proof of a policy violation. I spoke with attorney and brought up this monopoly's LACK of regulatory policies siding with their bread-and-butter sellers. I am so angry. If my violation is carrying vintage amber embedded in silver rings and earrings (not teething necklaces or amber chips nor beads) - then Etsy is still SUPER over-reacting. Of 1200 listings, I have maybe 30 pieces with amber - that surely is worthy of the most severe of punishments and permanent banishment from ever selling OR buying on Etsy ever again! Sellers have zero rights, you are smack on when you talk about JOB security! It is my $40k investment in my business that gives them their billions and they need to shape up and respect that! Someone in online commerce, somewhere out in the world PLEASE HELP US!

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M
7:50 pm EDT

Etsy misrepresentation of the seller's place of selling

Hi,

I bought an item from GrannysMotif on Etsy; her storefront page says that the seller is from Toronto, Canada. (which she is not)

When initially searching on Etsy for that item, I was in Canada at the time, I used the filter to locate and buy from a Canadian seller. So I was brought to that seller. To my surprise, after buying the item from GrannysMotif and looking at the tracking, I realized that the seller makes and ships items from St-Petersburg, Russia. I believe it is misrepresentation and buyers have the right to know where their items come from before purchasing. I don't think it's right and I think it should display St-Petersburg, Russia on her storefront, it's misleading.

There was some problem with my order, my order was returned to the seller and sent back to me again. I received the item four months after the date of purchase but I wasn't able to leave a review.

Desired outcome: I want the seller to display the true location of her shop on her front page.

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3:43 pm EDT

Etsy All one size net pots for plants

Ordered a mixture of sizes for my net pots for plants and received ten of the smallest pots.order number [protected] sent two messages to vendor and no answerrr

Desired outcome: Still need all different sizes

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1:21 pm EDT

Etsy Charged for nothing

Hi I just got charged 40¢ Today for nothing really because it doesn’t say what I was charged for and I don’t even have things for sale anymore so there should be no reason I was charged? I don’t have an Etsy plus account and there’s no fees I should be paying

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6:27 am EDT

Etsy I never received my order/tracking package details are not correct

On April 6th i ordered a T-Shirt (https://www.etsy.com/listing/536426403/houndstooth-shirt-ricky-costume-bowling). It was estimated to arrive on April 29th because I live in Europe and the package would be delivered from USA.

Three days later I get a notification that my package was delivered but to a completely different address in the USA.

The next day I contacted the seller and they told me that they uploaded the wrong tracking order and sent me another one. But now almost 3 weeks later no update has been made to that package. I contacted the seller again but they told me since the package seems to be delivered I should check with my neighbours or my carrier. I opened a case with Etsy but the case was closed immediately because the package had Delivered status.

Desired outcome: I would like to recieve the package before May 7th if possible, if not i would like a refund so I can try and buy it from another seller

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12:49 pm EDT
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Etsy Unable to contact Etsy support to update my account info

Nearly a month ago, my email, password, and mobile number were exposed on the Dark Web. Fortunately, I was notified via an ID Theft Protection service about the leak and I was able to change my password. I also called my mobile service provider to change my number. So, I've spent the past few weeks changing usernames and passwords on every single website that I use, Etsy.com included.

Unfortunately, the 'brain trust' that invented Two-factor Authorization (2FA) failed to take into consideration that people might not actually keep the same mobile phone number for their entire lives, which causes a migraine-inducing and often insurmountable problem to those who change their mobile numbers (regardless of reason).

The actual problem? When I attempt to log-in, 2FA attempts to send a six-digit code to my old mobile number, which I no longer have access to. And when I try to contact Etsy support, anywhere on their site (no matter the page I'm on), I am automatically redirected back to the log-in page, only to repeat this 2FA nonsense all over again. Enough is enough.

Desired outcome: Update my information, please.

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9:38 am EDT
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Etsy An order I have not received that I made with etsy.

Etsy

HaynesDistributorLtd will start working on this right away. Your order number is [protected]. We'll email you as soon as it dispatches.

Order details

Dispatches from

London, England, United Kingdom

Delivery to

David Ponsford

39 Bardenville Road

CANVEY ISLAND, Essex SS8 8LL

United Kingdom

Estimated delivery

16-22 Mar. More info

Paid with

PayPal

Aloe Vera Gel

Transaction ID: [protected]

Weight: 1 kg

Quantity: 1

Price: £12.00

Desired outcome: I would like the product. If you cannot provide the product i would like a refund.

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2:44 pm EDT

Etsy I bought a juicy couture black wallet

Hi, I bought a Juicy Couture Black Wallet from a seller in Chicago. I live in a suburb of Chicago 40 miles away. She was late sending it out. I contacted her on when she was sending... she said sorry. I received a box that had a Dragon

on a purse with a note saying sorry its late. Well I ordered a Juicy wallet. Now she won't send me the wallet I bought. I bought on Etsy as a guest. She told me to open a account on Etsy for a return of her mistake. So I did. Then she wants me to send her my new account somehow... I don't know how. This is alot to go through for her mistake. I'm a customer and should not have this stress. I am 70 years old. I told her to send me my wallet I bought with 13.00 for the return of the Dragon purse. I would send back asap. I'm not going to steal $13.00 & her Dragon purse... She won't send me my wallet. April 2022.

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10:35 pm EDT
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Etsy Etsy

Etsy is preventing innocent online merchants from doing business simply because they are in Russia or a country that supports Russia. This is wrong and inexcusable to punish innocent people. I am appalled at this behavior and will no longer support Etsy. I have been a long time customer, and placed hundreds of dollars worth of orders in the past year alone. I am boycotting Etsy and encouraging everyone I know to do the same. Shame on them for this disgraceful behavior.

Desired outcome: End this insane ban of Russian sellers and sellers in countries that support Russia.

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10:40 am EDT

Etsy Never received order

Unfortunately our mail and a number of other residents was found discarded and destroyed in another town. I notified 2 sellers on Etsy that this happened. First company immediately refunded my account. They second seed geeks, just said maybe my insurance would cover the loss. The order number is [protected]. The total for order was 20.65, 3.50 for shipping. We are speaking about seeds, so I’m not sure if insurance was part of my shipping cost.The date of order is 3/21/22.

Now, I don’t know when or where this theft happened, I don’t know if it was a postal employee or another; all I know is that my order was not received by me.

I’m asking for a replacement order of what I purchased. I believe this to be fair.

Desired outcome: I would like a replacement of order. I do like what this shop has and will continue to buy from seed geeks if they fix this problem

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1:29 am EDT
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Etsy Store closed by Etsy

Feb 3, 2022 Etsy closed my store and will not respond to any communication. An email stated I sold licensed items which I did not. I have been an Etsy seller for 7 years and was a star seller which was also removed. I sold handmade surgical scrub hats from my patterns. I have sold over 22,000 hats on Etsy. My store was closed just before Valentine's Day & St Patrick's Day, 2 major holiday sales times which left me with a large amount of inventory and the inability to sell them online. No explanations to customers or response to any of my emails to company.

Desired outcome: Resume selling on Etsy

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4:04 pm EDT
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Etsy Solid gold cross necklace, religious necklace, confirmation gift,

The item stated above was never delivered. I contacted the Seller and claims that the item was dispatched and delivered. However, no evidence was provided about the delivery nor a further investigation was performed. I am trying to contact ETSY without success. It is a waste of time and money. Do not even visit that site. The time was purchased on 28 Nov, 2021

Desired outcome: Please refund

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Ghost3881
,
Apr 17, 2022 4:31 am EDT

You may also find this website helpful as in resolving your issues with Etsy. Here's the link:

https://sydneyschuster.wordpress.com/tag/etsy-contact-information/

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Ghost6090
,
Apr 16, 2022 9:56 am EDT

Try contacting Etsy customer service in the UK at this number: + [protected] and see what happens... Best of luck to you!

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Ghost8292
,
Apr 15, 2022 6:39 am EDT

Hi Christos. I am experiencing the same problem with a pendant that I ordered some weeks ago. But, I perceive that they didn't really deliver it since I did not receive it for more than two weeks and it's past the estimated delivery date as well. I am considering on calling them and contacting the seller as well to find out what's going on...If it's also possible I suggest you try calling your local etsy customer service representative provided at this link here: https://www.businessinsider.com/how-to-contact-etsy-customer-service?op=1

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5:09 pm EDT

Etsy all funds held hostage!!

sold £800 worth on Etsy over a period of 2 weeks, they've closed my account down and held my funds hostage, they go down due to fees daily so by the time the 5 month period is up I will have lost every bean, do not sell on there they are complete scammers. I've appealed and they basically told me to get lost and stop messaging them! I pointed out that there was many other sellers selling the items that I had listed but non of those were removed in face 1girl had 2 years and 700 odd sales of the same item!

they apparently have a new policy where they can hold your funds for 180 days,

I am contacting a solicitor to deal with this.

Desired outcome: my funds paid back to me

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3:00 pm EDT

Etsy Watch band

I recently made a purchase on etsy for a watchband thinking I was supporting a small company i the United States. When I had heard nothing about the shipping I checked my order only to find it is shipping from China. If I wanted cheap Chinese made crap I would buy from walmart. Guess I will need to find another site to shop from that supports small United States businesses. Handmade and vintage my arse.

Desired outcome: At least have the items marked as coming from china on the page so we can see it is trash before we buy it.

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About Etsy

Screenshot Etsy
Etsy is an online marketplace that connects buyers and sellers of unique, handmade, and vintage items. Founded in 2005, Etsy has grown to become one of the largest e-commerce platforms in the world, with over 4.3 million active sellers and 81 million active buyers as of 2021.

The platform offers a wide range of products, including jewelry, clothing, home decor, art, and craft supplies. What sets Etsy apart from other e-commerce platforms is its focus on handmade and vintage items. This means that buyers can find one-of-a-kind items that are not available anywhere else.

Sellers on Etsy are independent creators and small business owners who are passionate about their craft. They have the freedom to set their own prices and create their own unique products, which allows for a diverse and constantly evolving marketplace. Etsy also provides sellers with tools and resources to help them grow their businesses, such as analytics, marketing tips, and community support.

In addition to its marketplace, Etsy also has a strong commitment to sustainability and social responsibility. The company has set ambitious goals to reduce its carbon footprint and support ethical sourcing and production practices. Etsy also supports a number of charitable organizations and initiatives, including the Etsy Foundation, which provides grants to non-profit organizations that support entrepreneurship and economic empowerment.

Overall, Etsy is a vibrant and dynamic platform that offers a unique shopping experience for buyers and a supportive community for sellers. Its commitment to sustainability and social responsibility make it a leader in the e-commerce industry, and its continued growth and success are a testament to the power of independent creators and small businesses.
How to file a complaint about Etsy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Etsy company. Make it specific and clear, such as "Delayed Shipment from Etsy Seller" or "Product Not as Described on Etsy Shop".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The nature of the product or service purchased from the Etsy seller.
  • Any discrepancies between the item received and the listing description.
  • Communication with the seller, including any attempts to resolve the issue.
  • Shipping or delivery problems, if applicable.
  • Refund or return issues.
  • The timeline of events, to give context to your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or disappointment.

Be as specific as possible, mentioning dates, amounts, and any other relevant transaction details. If you have attempted to resolve the issue with the seller, include this information as well as the seller's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents such as receipts, correspondence, screenshots, or photos that support your complaint. Ensure that these documents do not contain sensitive personal information like your address, credit card details, or social security number.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the Etsy seller or company, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Check for spelling and grammar errors, and ensure that all the information provided is correct and to the point.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from the Etsy seller or company. Stay active in the conversation to ensure your issue is addressed.

Overview of Etsy complaint handling

Etsy reviews first appeared on Complaints Board on Jul 15, 2008. The latest review Global pricing was posted on May 7, 2024. The latest complaint I just opened an etsy shop less than 2 weeks ago was resolved on Mar 22, 2024. Etsy has an average consumer rating of 1 stars from 4166 reviews. Etsy has resolved 14 complaints.
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  1. Etsy contacts

  2. Etsy phone numbers
    +1 (718) 855-7955
    +1 (718) 855-7955
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    +353 15 137 100
    +353 15 137 100
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    117 Adams St (at Prospect St.), Brooklyn, New York, 11201, United States
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