Etsy
reviews and complaints

A customer's package was lost in the mail. They asked for a refund, but since I'm working with a print shop that doesn't do cancellations, and the fact that it's in my shop policies that I don't offer cancellations, I told her that I would send her a replacement instead.

She didn't want this and, a week later, opened a case against me due to non delivery.

I have valid tracking information for both the lost package and the replacement, which by the way has now arrived with the customer. This was not enough for the etsy case and they asked for more proof.

Of course, I instantly messaged my production partner, but since it was friday and they don't work during weekends, I requested until after the weekend to provide further proof, such as the shipping label.

I also had further questions, none of them were answered.

Then, on sunday, despite requesting more time and not having had my questions answered, and the fact that the product had been delivered to the customer on saturday, Etsy ruled the case against me without any sort of explanation, comment or even any information.

I then received the shipping label from my production partner and contacted Etsy Support about it. However, despite now having valid proof, they are adamant that the case has been ruled according to their policies, which is simply not true as I do have valid proof of shipping and they have now ended the discussion about this issue.

It clearly states on their website however, that if I have proof of shipment, which I do, cases can be revised and overturned.

I recently started a small business selling my handmade jewellery on Etsy in October 2021, it's my first business and I'm still learning so I haven't has loads of sales yet. I made my 13th sale yesterday 26/03/2022 and today I received an email from Etsy telling me a payment account reserve of 75% has been placed on my account for 45 days with no cause and no explanation. All the reviews I have to date are 5 star, I always dispatch my orders earlier than stated in my processing times, I have never taken longer than 6 hours to reply to a customers message and I have never had any disputes, chargebacks or refunds. My products are all genuine handmade original designs and I have never had a listing removed or any intellectual property issues.

Why then has Etsy placed a reserve on my account when I have not violated any policies or had any payment or service issues?

I have sent them 6 emails to ask why they are withholding my funds and I can see all of those emails have been opened but ignored.

Is it normal for them to treat people this way? As I have committed no offense I feel like they owe me an explanation. I didn't receive any warning for this and the only details in the email are just informing me what percentage of my funds they have decided to withhold and for how long. A further paragraph states this is either happening because its my first sale (which it isn't) or because I have violated a policy and I should check to see if I have an email about violating policies which I don't because I haven't. I just want them to explain why they decided to do this, otherwise I will have to assume they are fraudulently withholding my funds.

It says they will release my funds if I provide tracking information but I offer free delivery (because etsy says I should offer free delivery) and tracked delivery costs more than my total profit per item. I have attached a screenshot of a list sent to me by Etsy of what I must do to stay in good stead, I already do everything on the list apart from providing free tracked delivery (there is an option for customers to purchase tracked delivery in my shop but I can't afford to offer free tracking) I feel like I'm being blackmailed into offering tracked delivery. Will etsy withhold my funds until I agree to make a loss on all of my sales for the sake or tracking?

My store pargems.etsy.com is blocked without reason since I registered a new bank account to solve the Etsy made problem.

No answer to my email, lost of revenue to my company, items fee paid for listing but no services done for it and company name résister on Google to drive my customers to some other Etsy store

I have purchased several items that are promised by a certain date. After purchasing, I’m informed that these items will be delivered at a much later timeframe. I reached out to a seller about a due date and they claimed they had to hand make the item. When it arrived, it was clearly not handmade.

I can’t email or call Etsy For support.

I have closed my account and done with a platform that doesn’t provide help when it’s needed to the buyer.

Spice Rack, Coffee Cup Holder, Tea Cup Shelf, Wire Shelves, Kitchen Storage, Housewarming Gift, Kitchen Wall Decor, Rustic Farmhouse Cabinet

Spice Rack, Coffee Cup Holder, Tea Cup Shelf, Wire Shelves, Kitchen Storage, Housewarming Gift, Kitchen Wall Decor, Rustic Farmhouse Cabinet

Color:Black

Your Review

This cabinet was sent back to the shipper by fedex. I sent the shipper that information and asked that he send me another replacement cabinet that is packaged in a more sturdy box. I like the small white cabinet that arrived and therefore still want the large black one. The seller said I had to pay the shipping price again. I called the federal express number and they said customs sent notice to the seller that he was missing paperwork and the seller never responded to customs so the cabinet was sent back. The seller refunded me the purchase price but I was out the $125.00 shipping costs. Beware of where that Etsy item is coming from. It came from Turkey.

$145.00

i bought i rug from RUGS4DECOR order number [protected] it was the wrong colour rugs sent me an email saying i can have a full refund i sent it back by post office received by them on the25/1/2022 and signed for post office number NV903230775GB repeated sent messages and talked to chat line who was going to sort this for me this has gone on for to long i paid for the return £4.30 can you please sort this for you on one has got back to me

I ordered an item (Kit Kintsugi with Gold and Silver included. DIY) on Feb 5th. The estimated delivery date was Feb 24th. On 4th Mar, I contacted the seller (Mary Johnson) on Etsy to inform that my order was not here yet. I got a reply that they will look into it. Then I waited again. On 10th March, I get an email from Etsy informing that my order was delivered. But I never received it. Not even my neighbours, I checked the tracking order, it reached the sorting center in Penang, that was it. On the same day, I informed the seller again. The seller replied they will checked with Etsy. On Mar 13th, I messaged the seller again, but no reply. So I opened a case on the same day with Etsy. Today (Mar 14th) I get an email from Etsy saying they have closed the case because my order has been delivered.

I was so frustrated. I then chatted with Etsy and spoke to Justine today (14 Mar, Malaysian time, 1 pm). He/she finally just said that I should speak to the seller and the shipping company. I asked for the shipping company used or the signature of image proof of the delivery. Nothing could be provided. They just use the typed in information in their system that the item was delivered, and stop there. Now the seller has gone silent and there is no way for me to know which shipping company in Malaysia to contact. It is not my duty as the buyer in the first place, to do all this tracking. I am so disappointed.

March 4th 2022, ordered thru Etsy a linen top. Money deducted from my bank account same day. Have yet to receive any confirmation of order having been received by seller, or any confirmation from Etsy about the transaction. I have no info about who the seller is, but my money but my money is now in the hands of someone unknown, as yet.

My bank account shows that the money has been deducted from my account but there is no record of who r3ceived the money. I would assume that Etsy keeps records of all sellers and will hopefully know who received the funds that I sent. Thank you.

On 1/18/22 I ordered a Queen sized Duvet Cover from Feels Great Home Decor. It was described as being constructed of cotton/polyester material. It was delivered on 2/8/22. The top of the duvet was not cotton/polyester but a microfiber. (They have since changed the description on their site). I contacted Zoe on 2/8/22 as soon as I saw the duvet and asked for a refund since the description was not as advertised, and she refused. It clearly says on their site that they would accept returns for everything but intimate items. I would not consider a duvet cover an intimate item. In addition the construction was poor using a basting length stitch for construction and the microfiber top layer was factory made. This is definitely not anything that I would expect to be sold on Etsy. I was leaving on vacation the next day, and this is the first chance I have had to address this issue. I would like a refund. I am having a hard time uploading the screenshot that I made of their policy. I hope that you can read it. In case you can't, I have copied, and pasted the policy as is shown below. Thank You,

Marsha Reiman

Shop policies for FeelsGreatHomeDecor

Last updated on Aug 16, 2021

Returns & exchanges

I gladly accept returns, exchanges, and cancellations

Contact me within: 3 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 12 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Intimate items (for health/hygiene reasons)

Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I gladly accept returns, exchanges, and cancellations

Contact me within: 3 days of delivery

Ship items back within: 14 days of delivery policies for FeelsGreatHomeDecor

Last updated on Aug 16, 2021

Returns & exchanges

On Jan. 25th I placed an order for 5 flower arrangements. Received the arrangements on Jan. 31st. They were not the ones I ordered. I called the shipper, explained the situation & a gentleman said he would be happy to make the exchange when I returned the unwanted flowers. I returned the unwanted order on Feb. 1st thru FedEx. FedEx said that they would be delivered by Feb. 7th. FedEx lost the package, and it was found and finally delivered on Feb. 14th. I included all my necessary personal information along with the order number and to date I have not heard from anyone. I am including the original order # in the hopes that this would help in finding my package. Order # [protected]

Appreciate any assistance in resolving this issue. If these arrangements are no longer available a refund would be appreciated.

I needed these arrangements for a women's luncheon. When they were not forth coming, I ordered another 5 flower arrangements. I believe that when I was inquiring about the unresolved order, a message kept coming up that my order was received on Feb. 17th. That was relating to the 2nd flower order.

Thank you. Sorry if I confused anyone.

Sellers need 19/20 reviews in any review session to get 95% reviews to qualify for a "Star Seller" status (the purple star icon).

Reviews are far and few in between. Lower the floor.

After paying for a “5 night vacation” out of pocket, now they’re telling me that I already used it, and won’t give me my money back. Hate it when people steal your money without working for it. But what goes around comes around.

I purchased an item, made the payment. The seller shipped with some foreign shipping company which then transferred the package to USPS. I received a notice on my door that I had to sign for the item, or I could enter the tracking # on USPS website and have them leave the item without a signature. After multiple attempts to get the tracking information from the seller, and contacting Etsy for assistance, I never received anything. Nothing. I assume the item was returned but since it took nearly 6 weeks to even get to the USPS here, I can't imagine how long it took for it to be returned. I complained and wrote a review but it was deleted by Etsy because I can't complain about the random shipping company the seller decided to ship with. THEY can't be held responsible for their poor choice in shipping companies. So I am out $, a ton of time, and will never again use ETSY for any reason, and will actively encourage others not to use it as well. Why is the purchaser punished because the seller is incompetent, and refuses to provide tracking information on items?

Hi everyone,

We started working with Etsy since October 2021 and during this time we were able to made a lot of sales internationally. We offered outstanding customer service and free shipping within the UK. Recently our listings have been removed twice from Etsy unfairly based on not being compliant with their rules and regulation and their definition of a handmade product. We have check all of these rules and we are completely in accordance to these rules.

We are a keto snack box company based in the UK and we are selling our one-off boxes via third-party websites as well as our own Shopify store. What we do is we hand-pick a combination of different type of keto snacks that can go together based on a monthly selection of sweet and savory snacks as a one-off box with different themes based on flavors and types of products.

Despite our effort to explain that there are very similar companies with very similar product types being listed on Etsy, our listings have been removed unfairly and we do not see why.

This is indeed something that goes against Section 149 of the Equality Act 2010 (regulated by Ofcom in the UK) that sets out the 'Public Sector Equality Duty' whereby an online public authority must, in the exercise of its functions, have due regard to the need to:

(a) eliminate discrimination, harassment, victimisation and any other conduct that is prohibited by or under the Equality Act 2010.

In other words, any rules and regulation set out by a company to be imposed on another company must be deemed to be reasonable and such measures shall be transparent, non-discriminatory and proportionate, and shall not be based on commercial considerations.

No to mention, discrimination occurs when you are treated less favourably than another person in a similar situation and this treatment cannot be objectively and reasonably justified.

Despite all of this they just keep sending us generic replies regarding our items not being made by us which is not true and can be also applied to a very similar keto snack box on Etsy.

Thanks for your attention.

Kwiketo team.

I placed my account in vacation mode over a year ago. I come to find out that Etsy has been charging me listing fees for the ENTIRE year. I had NO idea about this and I contacted them multiple times and received ZERO response. This is THEFT! Listing fees are for listings actively for sale on Etsy! This is how the listing fees are advertised! Each time I have contacted Etsy they have ignored my emails. I have NO problem in paying for listing fees when my items are actually for SALE... Doing this is extremely dishonest and obviously theft.

Hello, I ordered a 5 piece handmade Damascus Kitchen Knife Chef set with Forging Mark Blades and Leather Roll.

I ordered on December 3rd and I've never received them. They cost around £100 and I have contacted the seller a number of times. I need a refund, please.

Please contact me ASAP on

clare.eleanor.[protected]@gmail.com

[protected]

Clare, CraftboxByFarrukh has shipped your order!

Estimated delivery: 06-10 Dec. More info

Shipped with DHL Express

Package tracking map

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Shop Icon

Shipping From

CraftboxByFarrukh

poole, dorset

Buyer portrait

Shipping To

Clare Davis

159 Trentham Street, Southfields

Southfields

SOUTHFIELDS, LONDON, County (optional) SW18 5DH

United Kingdom

Item image

5 Pieces Handmade Damascus Kitchen Knife Chef's Knife Set With Forging Mark Blades And Leather Roll, Personalized Chef Knife, Kitchen Knives

Qty: 1

View Receipt

Seller portrait

Note From Farrukh

Due to Huge load of orders and due to huge burden on courier companies of Christmas orders expect little delay in your orders.

Etsy Shipping

Changed address

from algona iowa 50511

nobody lives since 2015

dead now

..

New address

akron iowa 51001

same name holder

joanne armstrong

po box 364

Hello

For weeks Etsy.com has no customer contact

I am a seller and Etsy is holding my money and there is no way to contact them

There is no working phone number no live chat and when you email there is no response

How do I get my funds if there is no way to contact them

There are thousands of complaints

Please help

Thank you so much

Elizabeth Fleming

[protected]

The issue that I have experienced was: I have tried numerous attempts to gain information from Etsy as to why my account was suspended. I even provided proof that there was a flag that appeared on our account saying you could not send emails.

I never received any infringement emails and have requested them so we can get our shop reinstated and contact the third party. It has been 3-4 months now and you still will not provide me with the contact details. All I received is the generic response telling me to contact the third party that was provided in the notification emails. I have explained and shown you evidence that we did not receive any such email, and you are unwilling to provide me with the details to be able to resolve our suspension.

a) you either can not provide me with proof and evidence in which case please remove the suspension from our account

b) are unwilling to help a small, but successful business that has spent a lot of money with etsy.

It occurred on: 01/09/2021

This meant that at present our shop is shut down and our revenue from our shop has gone overnight.

Please either provide proof of infringements with third party details so we can actually proceed with the steps we need to take to reopen our shop ( details that were meant to be provided in the email that never came) or if they can not provide this information please unsuspend our shop.

Ideally, we would like to talk to a human rather than receive a generic email to our replies that make no sense with the content of our emails at all. We have asked for information and provided proof that no email could be received from a notification on Etsy's own platform. We have not received information about infringements. We have requested this information 5-6 times now.

We will be looking into other legal and social ways to get you to respond to our simple request.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Samantha Mortimer

I have not shopped on Etsy for some time but thought I’d look for an interesting gift to give my husband for our anniversary. After typing in “husband anniversary” into the search bar, I was thoroughly disgusted by what loaded onto my screen! The level of filth allowed on Etsy leaves me speechless. I didn’t know in the time I was away that they turned their “shopping experience” into one of utter perversion, garbage, and vulgarity. I’m sickened to see what they allow as creative when in reality it’s pure garbage. And since there is no way to contact them directly, I’m posting my complaint here. It would have been better to contact them directly but they seem to have buried that information, as well as any real chance of talking to anyone in charge.