Etsy

I placed an order with margotmaygifts on the 14th July. The order never arrived and the company's website claims they are now taking a break however have not returned the money.

I ordered a Moon Star Macrame Dream catcher Kit and it was supposedly delivered but I never received it. I was in contact with the seller and she gave me all the info she had. I deleted the message only to finally find out after all this time that the vendor is the only one who can put in for the insurance refund. I emailed your help center twice with no response and further researching found this program. The vendor told me she had insured the item so all I am trying to do is let the vendor know she is the one to get the refund and thus can replace the item to me.

Please advise me if you are going to help me or not. My email address is [protected]@twc.com. Yes, I am a Brooklynite now living upstate because of work, but I will forever be a Brooklyn girl.

Theresa Leone

I have attached copies of my support requests which remain unanswered to date.

Gucci YA126402 Timeless G - Quartz Black Dial Stainless Steel Men's Watch Used Pre-Loved

On what grounds have you removed this listing?

Kevin

1 day ago

This watch was originally purchased from Goldsmith Jewellers in Altrincham Cheshire. The watch was brand new. I shall forward your comments regarding the selling of fake counterfeit goods to them.

Please provide evidence of your reasons and opinion to remove this item within 24 hours Or I shall close my account. Kind Regards Kevin @ DevonHome

Kevin

19 hours ago

Dear Etsy, You single out my Genuine Item as fake when it clearly is not while allowing dozens of true fake & counterfeit watches to remain on sale: for example, an Omega Sea Master watch for 180GBP and Rolex Watches for under 300GBP. All obvious fakes. I listed a genuine Gucci item and it was removed within minutes.

Please explain how this was determined first to be fake and secondly within that limited timescale.

Once you determine my listing is in fact genuine and this was your error, I am not prepared to wait 10 days for you to relist. Again no customer phone numbers are available to follow up on person-to-person contact which would allow a far more satisfactory customer Service. eBay for example.

Meanwhile, I shall forward all the listings I found as counterfeit to the appropriate departments.

We are left with only a message system

Kevin

a few seconds ago

Dear Etsy. I follow up this afternoon on my last request for explanations. Your actions are disrespectful and appear without foundation, it is now 24 hours since you removed my listing. I have been totally ignored and Etsy still has neither the courtesy nor the decency to answer my concerns with regard to my removed listing. My questions and concerns still remain unanswered.

Looks like Etsy has agreements with scammers. This is the SECOND time “I have purchased “ a rustic root round dining table with glass/top from shops in Bulgaria.

The day of purchasing I was able to communicate with the seller. After several weeks the seller/Etsy posted as the item was shipped but no tracking number because it comes out of the USA.

Then the after about eight weeks by the delivery, no more seller contact available.

Etsy then makes the refund but without considering any interest.

I wonder if the scammers are in contact with Etsy to use the money for about several months with customers.

Etsy have decided to, without explanation and after I have spent alot if money in advertising.. close my shop. The have also told me they will not release any of my funds until Feb 2023! Can they do this?

How can this company get away with so much and no one is doing anything about it?

I opened a Sellers store on Etsy on Wednesday, 7/27/22. It was a day after that I noticed that a strangers bank account was listed under account information. In order to update deposit bank account information I need to be able to enter the entire bank account number. I obviously can not provide Etsy with this information bc it is not my account. I have made $540 in sales and I believe this has all been deposited in this other persons account. I have scoured the internet for a phone number to contact Etsy and I have not been able to find one. I have left an email on their support services page every other day since I realized this problem. Their site states that someone will get back to you within 1-2 days to answer your inquiry. To date I have not heard back from an Etsy representative. I have invested a lot of my time preparing to open this Etsy store as well as financial resources; buying shipping materials as well as the print costs associated with filling the orders I have already had come in. I have not seen any of my money profited. I am at a loss for how to proceed as they are not getting back to me to resolve this issue. I am deeply frustrated at this point and do not know if I need to contact an attorney. I obviously would like to avoid this as that will accrue added expenses. I can be reached at [protected]@maine. rr.com and at [protected]

This was ordered in January. It has finally flowered, and it is a regular purple Buddleia, which is obviously not what I ordered. (see description above).

The order number is GE-ETSY-[protected]

Sorted by either /57 or 157

Checked by 93

Packed by 28

The item code is SP1U001

Location is LFA08

It was ordered on 09.01.22

It flowered a few weeks ago, but I am elderly and couldn't find the receipt, and had to ask my son to come and visit to enter my complaint. (I had initially complained to Gardening Express, as I hadn't realised it was an Etsy order)

On the 19th February 2021 Etsy deactivated and blocked my account for no reason so that I could not log in to my account to release the money that they owed me despite numerous attempts to contact them all of my emails have been ignored by them and they have refused to deposit the money for £531.04p in to my Co operative bank account that they owe me my Shop on there Athanasios Goods is now frozen and I urgently require this money to pay for my mother's hospital treatment this company has no way of bring contacted they have taken there customer phone service phone number out of use almost a year ago and have only an email.address to which they never reply to emails from there level of customer service is truly shocking also

The company through Etsy, we ordered from is Henry and Hannah. They finally told us to file a case, however, not knowing much about electronics, and being in our mid 70's, we cannot still figure out how to do just that. We have no cell phone anyway. I pray no one else out there has the problems we have had trying to clear this matter up. $29.21 may sound like a little to some, but it's alot of money to us. Please consider returning that refund to us.

After several direct attempts, CraftboxByFarrukh appears to have been one of those worst-case examples of what buyers complain about on Etsy. A seller with no intent of delivering a product. Judging by the seller rating, it appears that some transactions were honored, but just as many were not. I must have been one of those that fell in just as things were going bad. It is a shame that buyers as well as Etsy are taken advantage of when it comes to physical products by what amounts to theft.

Hopefully Etsy has some kind of means keep a seller from setting up shops under another name or reporting them to the authorities should they attempt to, but I know the reality of that is not likely.

Oh well, chalk it up to one of life's lessons. Buyer beware.

Order #[protected]

Hi, I ordered a tea cup from Oriarm. Transaction ID [protected] (photos of the dispatch notice attached). Today I received a package from Oriarm in the mail. I have received two packets of tea leaves from Oriarm instead of the item I ordered (photo of the tea I received attached). If I am unable to have the item I ordered could I have a refund please? I don’t want the tea. It’s not an acceptable substitute. The item I ordered was supposed to be a gift.

I bought a dress that I need for a wedding and it is too long based off the measurements. I contacted the seller and let them know and I sent them images too of the dress how long it is on. I asked them to please reach out to me several times so I can send back and exchange. I have a wedding September 2nd 2022 and I need this issue to be resolved. I paid so much money for this dress that I need.

08/11/2022.

I follow all policies at Etsy. Even so, my organic mattress pad was flagged as being disallowed. It was an error, as I see that mattress pads are regularly sold on Etsy and their representative told me mattress pads were allowed. It happened a few times and I had tried to reach Etsy to clarify that a mattress pad is not a mattress. Finding a contact at Etsy is very hard, and I was never told in what way any item was in violation. I eventually was told that the mattress pads are allowed and mattresses are not. So I had no mattresses. This is an Etsy error, as they seem to have mistook a mattress pad for a mattress. Notice pic, this is a thin pad to put on a mattress when it is not over 3".

I have been permanently suspended so my only source of income is gone and I am stuck with a bunch of raw materials I cannot sell. Additionally I had just begun a campaign, which cost my over $800 to advertise my Etsy shop to the 30,000 previous customers I had from my organic business, prior to joining Etsy. Is this how Etsy treats its legitimate US sellers? Forcing me to bankruptcy?

I am a 5 star seller with a large customer base on Etsy.

This is the nasty message I received from one of your using Etsy's own shipping software.

I will gladly give you a refund when I receive my item back. I don't wish to do business with you anymore either. I am not a Walmart service rep and I don't have to pretend that something is my fault when it certainly is not.

Very nasty message from your vendor

I'm a seller on Etsy, and they removed all my handmade led products because they use batteries, but they did not remove the other seller's led products that used the same batteries as mine. I just woke up one morning, and they said I violated Etsy policy, and it took them months to tell me it was because my product used batteries. I was heated. I asked why the other sellers are selling their led battery-operated product, and they claim they don't target sellers, and their system will say who to remove. Now I'm stuck with all these parts, tools, and products and lost a lot of income. Etsy is biased from small sellers to the larger sellers and will not punish any of the larger sellers for violating their new June 5, 2022 rules. I don't even sell or include the batteries with my product. I even received an email from Etsy reinstating my listing, then they removed them all a month later, which was very frustrating and confusing. What am I supposed to do with all these parts and supplies now? All the shipping material I had stored up?- I have submitted all documents that I had to make for all my product.

Etsy have removed 4 of my best selling organic shampoos and conditioners for the following reason - not once TWICE this week.

"Etsy prohibits the sale of hazardous substances, including (but not limited to) lip and eye cosmetic products containing Henna and/or Mehndi, and all products containing Kohl. "

I do not sell cosmetics, nether lip or eye products either. If a human being actulally LOOKED at the items, they would see I sell hair care only.

Also they were quick to shut down my biggest selling items. however other sellers who moving ober 10k units of the SAME item are still selling. Also there are vendors selling GALLON buckets of carcinogenic skin bleach and they have not removed them either. And theyve been selling for YEARS. Etsy has not removed them, nor the mass produced made in China "Handmade" items that sell 100,000 units plus through Etsy. Can you please reinstate my items, this is my only source of income. By the time Etsy take their cut of the profits I am left with less that 200 USD per month, So please live up to the ethos of the platform. Handmade in small batches by small sellers, like me.

Ordered an English Bulldog kitchen monogrammed towel from Designs by Daffy on 7/7/22. They deducted the $22.47 from my acct, but still haven't received it! Would like notification as to an approximate date of shipment. It was to go to Carrie Parker 15091 Restwood Street in Linden, Mi 48451 My email is [protected]@aol.com and address is 106 Aquarius Terrace, Cocoa, Fl. 32926 Please let me know what is happening with this order. If it can't be filled, then I need them to give me a refund asap. Thanks, Linda Blackmer

I have been wrongfully accused of selling items not handmade by me. Which is not true. All the items I've sold were all handmade by me. I don't know who keeps banning my accounts, especially if it is a bot or a machine doing the banning for Etsy you need to fix them. Etsy is my way to make passive income to make money to help pay my rent, and you guys are taking that away from me. I should sue you people for doing this to me. Please reinstate my account, and I get banned right after I got 4 sales in the same month. And there is no way to contact a real Etsy representative for a solution. You abandoned customer support. Which is not fair

o orderd a samurai sword them iget an email saying no one at home delivery time 5 past 5 i ws here then nobody knocked on my door it cost 118 £ im noy happy my address is 189 ringmer road worthing west sussex bn13 1dzmy phone number is07878808616 either my sword or money back

Esty is profiting from people selling used underwear to used sexual toys. These items are used and it's against their policy. There's thousands upon thousands. Some girls are selling underwear from having been worn a week to having there periods. This is absolutely disgusting. I reported many and they are still up.