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4.5 4162 Reviews

Etsy Complaints Summary

14 Resolved
511 Unresolved
Our verdict: If considering services from Etsy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Etsy reviews & complaints 561

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M
2:46 pm EDT

Etsy Financial institution

This is the problem I am have if for over two years now. I m getting no answers or help. I am not able to update my financial institution. Now it has been suspended. I have explained my situation several times. I am beyond irritated with this situation! It would be very nice if I could talk to someone about this situation. The trouble shooting advice I am being given is not working. Nothing is getting resolved. This has been going on for way to long.

Desired outcome: To use my Etsy account that I have had for over 5 years

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S
11:43 am EDT

Etsy Seller extremely unhelpful awful customer service

I purchased a item from a seller, yellowpearl crafts - the item is not true to size, etc, i emailed the seller, who refuses to do anything about this purchase i have invoice reference etc. can you help their reference is [protected]. I was happy to accept any exchange but now want full refund. please can you helphttps://www.etsy.com/?receipt_id=2632505348&account_claim_success=1&campaign_label=epp_buyer_order_confirmation_treatment&from_email=order_confirmation&show_drawer=1#:~:text=1%20item%20from,View%20full%20receipt

Halloween jumper

Desired outcome: full refund or item cost and refund

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Update by Shirey
Oct 26, 2022 11:45 am EDT

recommendation never use etsy, i wont ever again

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C
4:28 pm EDT

Etsy Locked out of my etsy account for weeks!!

Four weeks ago, I was locked out of my Etsy account for no known reason and can not get a customer service representative to complete the process of reopening my account, despite me providing security information to them twice now!

They are taking weeks at a time to respond to my support requests but they just suggest the same things and it's always a new customer representative getting in touch, who clearly has no idea of what I have already provided! I have also been asked to change my password which I have done as well as approve a small fund in my account, which I can no longer do as I can not get into my account.

Please help as soon as possible!?

I am really frustrated as I have missed my opportunity to sell my Christmas cards and there is no phone number or web chat to actually speak to a human customer representative. I have worked really hard around my full time job, to get account up and running properly.

I am very disappointed in Etsy as a service and will not be recommending them if they do not help as they should.

It really has been an appalling service from them!

Desired outcome: To reopen my account as soon as possible as I have done everything asked of me!?

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B
4:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etsy Order No. [protected]

8/30/22 Ordered Lion Sitting on The Pedestal made of marble powder, bronze, handpainted for $80.00 plus 19.97 shipping. Credit card was charged 99.97.

What I didn't see on the confirmation was that the order was changed to a rubber latex lion...invoice stated unit was with shipping was $77.40. Didn't get anywhere with Amy who I replied to on the shipped email. Now on their web, it

states the lion I actually ordered is out of stock. I'm due a refund of $22.57. What are my chances of getting that? Totally dissatisfied with this whole situation. I ordered one thing, then it was switched on the confirmation which I didn't notice. This is a worthless piece of latex.

Desired outcome: I would like an apology and a check for $22.57.

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D
7:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etsy Order No's. #[protected] & #[protected]

Order ending 054 - I wish to return the medium and large sizes, keeping the XL.

Order ending 894 - I wish to return the large size, keeping the XL.

Both orders were supplied by MonarchicStore. I have contacted them several times requesting details of where to return the unwanted items. So far, they have told me that I need to return them to China but have provided no further details, such as address etc.

Desired outcome: I would like a response and an apology plus the details of where to return the unwanted items and ultimately a refund.

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R
2:00 am EDT

Etsy Temporary Suspended Account

My account/store is temporarily suspended for listing fees. I've paid the listing fees but it was through the "Close Account/Shop" section. This was the only way to pay the .40 balance.

Customer service is non-existing. I have all the names of the ones who were of no help on the basic level. They kept transferring to different departments. And this was through the chat line. And now the chat line seems not to exist anymore and I have to use email to get in touch with someone from the company.

To make matters worse, when using email it tells you it will take 1-2 days to get a response. However, I got an email from Raven saying it'll take about 7 days to get a response from anyone at the company. SEVEN DAYS?! That is seven days too long.

Etsy needs to do better concerning customer service.

Could someone please help me with this issue?!

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Update by rdlee
Oct 22, 2022 1:19 pm EDT

I just saw that my issue has been marked as "resolved". It has not been resolved. My account is STILL suspended and now, the chat line has been DISABLED.

This is a billion-dollar company and yet, they cannot get decent customer service? Anything that anyone is saying on here about this company is NOT defamation but the truth.

I really want to get this company the benefit of the many doubts that are being said about it but Etsy is NOT doing its job.

My issue has NOT BEEN RESOLVED! My account is STILL SUSPENDED.

Etsy, reinstate my account/shop, please.

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J
10:08 am EDT

Etsy Historic defamatory customer review

Due to personal issues my Etsy shop has been on Holiday mode since late last, year and I have not looked at either the shop manager or the public page, as my intention at the time was not to reopen the shop in the foreseeable future until all issues were resolved, when I went to remove this mode and reopen my shop yesterday I was horrified to read the following review left on 15-12-2021.

"Janet Gammage on 15 Dec, 2021

1 out of 5 stars

Avoid this seller waited approximately 8 weeks nothing turned up, had to open a case with etsy, wouldn't answer messages calls nothing. Disgusting seller should be thrown off all selling platforms. Nasty dishonest person."

Not once in my 69 years as a person, or my 20 years as a seller, has my honesty ever been questioned, I have never been, or been accused of being 'rude' to a customer, this is not how I do business.

On reading this review I reached out to the customer, perhaps on this occasion I could have worded my response better, but it was honest and heartfelt at the time and I stand by what was said. I had intended to paste below all messages between the customer and myself but as the supposedly improved messaging system, designed to combine all messages on the one thread appears to delete originals and only show the last five and, said messages do not appear to be being sent through the email system, there is no record of the initial message and several of the responses, I think the customer will likely be breathing a sigh of relief as they contain several statements that can be proven to be untrue.

My request is that the review in question be removed and notification sent to the customer that this sort of review/ language is not acceptable, it is public deformation of character and punishable by law, should Etsy decline to follow up on this, I will consider them complicit.

Regards

Judith Mackay

Desired outcome: My request is that the review in question be removed and notification sent to the customer that this sort of review/ language is not acceptable, it is public deformation of character and punishable by law.

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M
7:22 pm EDT
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Etsy Ordering gift cards / customer service

Tried to order gift cards for my daughter. Order went through, 5 days later, I get an email about it being canceled. I contact customer support, they ask me five questions. I answered them thinking everything will be taken care of...Nope. Email from a different customer support responds with me being banned permanently. Really! This is how you treat customers. No response from them for days now. Order # [protected]

Desired outcome: Reinstate my account that was banned for apparently no reason and fix your gift cards.

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Joseph Polivka
, US
Oct 18, 2022 11:28 am EDT
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My name is Joseph Polivka. I wrote you a message last night. email: joseph.p1919@gmail.com My gun belt was to big. You sent me a 36 inch gun belt and Holster was to long for my gun. Please contact me so we can fix problem. Thank you very much Joseph Polivka

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C
2:49 pm EDT

Etsy Payment not received; permanently suspended account without explanation; no response to emails

I have had an account with etsy since 2014. Recently, Etsy had tried to deposit $156 in my account balance. The transaction failed because I had changed the bank account linked to etsy (same bank, different account #). I went through the steps with etsy to link a new bank account and received an email confirming the new link. Subsequently, however, etsy froze my account because of unspecified "security" issues and has not deposited the balance of $156. I have repeatedly asked through email and chat for more information. I received two emails that asked for answers to five simple questions. I sent the emails, but nothing. No response from Etsy support. Days and days, still nothing. And even more recently, I received--out of the blue--and email informing me that my account has been "permanently suspended" because of violation of selling policies. Now, I have only two items on etsy: a small antique mirror and miniature ceramic salt shakers from the 1930s. There are over 5,000 mirrors for sale on etsy. I have no idea how I could have violated selling policies especially because I pattern each listing after existing ones--and I have had no problems for the past eight years.

Desired outcome: Etsy deposits to my bank account the stranded balance of $156.

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K
11:18 pm EDT
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Etsy My Shop

I set up a shop on Etsy selling jade bracelets, rings and seashell buttons late August and made my first sale in September. Almost immediately after that, Etsy suspended my account then deleted it about two days later. I opened a case and asked why it was suspended and then deleted and they gave me no answer. Etsy has the worst customer service by far next to Lyft. Every time I submitted the information they requested they gave me a different customer service agent, who needed to be filled in or who asked me for proof that I was the account holder. And even now no one will get back to me about the matter. My shop on Etsy was deleted without explanation and I want to know why specifically it was deleted. Then I would like it reinstated.

Desired outcome: I'd appreciate a response and an apology for this whole problem

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11:56 am EDT
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Etsy Etsy Seller Protection Policy- A Bluff!

Leiva Team

16:24 (29 minutes ago)

to me

Recently as a Seller I was unfortunate to have a couple of orders lost by a Currier last month, and one refund request due to a claim that the order was not as described (which was barely true).

I was happy to learn that I will be covered by a Etsy Seller Protection since my orders and my account were fully Eligible according to that policy.

I had followed the instructions minutely and got the receivers to open up a case, which shortly got "refunded" by Etsy Team.

I was over the moon.

Imagine my surprise that a few days later my account got suspended due to unpaid fees!

It turns out that only one of the orders got refunded by Etsy team and the other 2 orders (1 of which was identical to the first one- as they got ordered together at the same time and got lost by same Currier) were "refunded" by Etsy team but out of my account, without me even knowing that my money was used by Etsy to pay the refund! And further they suspended my account because I had $150 outstanding balance on my account.

I have emailed the team to find out why I've not been covered for these orders' refund whilst I was fully eligible to qualify for the protection and did everything correctly, and the answer I got:

"As for order number [protected], for case [protected], the reason as to why this refund was covered by Etsy was because your account was still in good standing.

And as for the other 2 orders, the reason as to why it wasn't covered by Etsy because your shop wasn't considered to be in good standing, the order didn’t qualify for Etsy Purchase Protection and a refund was issued."

I have further asked to explain why my account wasn't considered in "good standing" for the other two orders, and only got a petty generic answer and a link to the policy (which I have read over and over again about 10 times now).

In conclusion, I have not gotten any valid explanation as to why they only refunded one order and not the other. My assumption is only that the Etsy Seller Protection policy is a Big Bluffer!

I am lead to believe that the guidelines of the Etsy Seller Protection are somewhat misleading, and therefore dangerous to the community, because if followed the accounts can conclude in unexpected outstanding fees, leaving sellers in debt without an ability to pay the fees. And hence losing their shops after years of working them up.

I believe this should be brought to attention and solved, avoiding misfortunes to many affected small Sellers like myself being mistreated and taken advantage of.

Many Thanks

Anna

Desired outcome: payment of redunds promised by Etsy Seller Protection and Unsepension of my account

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D
12:03 pm EDT

Etsy money stolen

I sold two tables on Etsy.

Etsy put the money into an account closed by Chase bank long before thus rejected the deposit.

I have a copy of the rejection letter from Chase testifying to the fact that they DID send payment back to Etsy as I did not have an account there.

Etsy then billed me for their service despite not having sent payment to the correct account. Instead, incredibly I was told future payments would go to the correct account. Of course, I will not pay any fees as I never received payment for the tables I sold.

I have communicated this to customer service online many times and Etsy ignored all requests.

I have thankfully found legal assistance to help me as I am low income and clearly been stolen from.

Desired outcome: I am demanding that Etsy send the money it collected for MY tables and has yet to pay me. This is absolute theft. I intend to file suit with damages if I do not finally hear back with something conclusive from Etsy.

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10:29 pm EDT
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Etsy store suspended unable to close my store andaccount

greenboxdetox store name

closed on friday 9/16/2022 no reason given for suspension

two months before accused of selling prohibited eye and lip care. I HAVE NEVER TRADED,FORMULATED OR SOLD EYE AND LIP CARE.

after 6 years of not making a profit, soaring "fees" and unauthorized refunds to customers who did not revived shipments which were in USPS possession at time of loss, they have compensated customers without my permission from my account.

I now want to close the account and also the store, I am unable to . HOW CAN WE STOP THEM?

Desired outcome: closure of account and access to my bank account

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Margaret Henry
, US
Sep 20, 2022 12:19 am EDT

Seems very bizarre. I have had my hand-crafted amber bracelets not shown because they were a copyright infringement and my own creation and have been sold across three marketplaces prior to coming to Etsy. They offered no evidence to substantiate their claim only that their decision was final. Very bizaar.

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J
4:13 pm EDT
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Etsy Charged card, no merchandise received.

I ordered a figurine from Etsy. I thought it was from their seller Salty Dawg Creation. I ordered it on 7/13/2022. I was scheduled to arrive 8/13/2022. When it didn't arrive in September I emailed them for a credit on my account. They then sent me a copy of my confirmation Which they hadn't sent before. I ordered as a guest so they could not look up my order because I didn't have an account. I gave them all the information they asked for to locate the order. So

went to my bank and asked them to file a dispute for the money taken from my debit card. Their dispute was declined by Etsy. So again i sent an email to Salty Dawg Creation. They told me again to go back to the bank. The bank sent the information back and said since the dispute was already declined there was nothing they could do. I have all the paperwork. I was charged $118.40 for something I never received. Etsy refused to credit my card. All I want is my money back. Please help.

Desired outcome: My account credited

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D
12:55 pm EDT

Etsy The blanket was faded,wrinkled and uncomfortable

I bought a blanket here on Etsy and it came very faded and peeling. The blanket was very thin and flimsy in texture. It was wrinkled and uncomfortable to sit under. Not warm and cozy. I usually don't buy items made in China. Bought a different one not long ago it to was sub standard. I returned it and got a refund . I was able to find some items else where that I liked . All I wanted was to purchase some AKA merchandise for my birthday. I was very disappointed in the blanket . I try to support Black Owned businesses and encourage my sorors and friends to do the same. I feel that everyone needs to be aware of the different companies and refund policies.

Desired outcome: I would like to return it for a refund please

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10:51 am EDT
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Etsy The item in the picture and and listing title are not what the seller is selling.

My daughter and I were searching for the Queen Elizabeth Barbie Doll on 9/8. We spotted what we thought was the item and the title described it as such. In our excitement we purchased two of what we thought were the doll with a pay pal account. After we purchased we read the small print which stated the item was something else and was not represented in the photo. We immediately within a half hour messaged the seller to cancel the order and explained we thought we were purchasing a doll and not a magnet. The seller did not message back until much later saying that her account does not allow cancellations of items. The seller said they would check to see if Etsy would cancel the order. I said thank you. We did not hear back from the seller any more and the 2 items have been shipped today. I believe that the seller fraudulently represented what they are selling.

Desired outcome: I would like to have a refund for the two items purchased.

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10:06 am EDT
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Etsy Payment withheld

Etsy are withholding money from my sales as they say that my bank account – which they have been paying into for years – needs to be verified since a payment to my account has recently been returned (my bank advises that this is not the case).

I have verified 3 times now, following the procedures presented on-screen (even though it’s the same account details as the ones they already have) but they are still sending me emails asking for verification.

[I have even received an email confirmation from them to the effect that my account has been ‘changed’ from -XXXX to (exactly the same) -XXXX – so it seems that it did not really need ‘verifying’ in the first place.]

Each time I verify, I’m advised by [protected]@etsy.zendesk.com that they have sent a ‘small deposit’ as a test to my bank account (which seems to be tacit confirmation that I have verified correctly). They have stated twice that they have done this ‘successfully’, but nothing has appeared in my account despite my waiting the various 3-5 business days that [protected]@etsy.zendesk.com advises it takes.

They have also advised that I can verify my account ‘manually’ by uploading a bank statement – but there is no mechanism for doing this: the route that they recommend – Shop Manager > Finances > Payment Settings ¬ does not lead to the option that they suggest using – ‘My bank account is in another currency’. Each time I point this out, a customer-services correspondent simply writes back that I can verify my account ‘manually’ by uploading a statement via Shop Manager > Finances > Payment Settings and choosing ‘My bank account is in another currency’.

So, I am just going round in circles. I have asked for the issue to be escalated to manager level – or, alternatively, for them to forward me details of their complaints procedure: no response, just a repetition of the previous (in my opinion) incorrect instructions.

Is there any way out of this seemingly specious verification ‘loop’?

Ian McDonald

Correspondence chain below:

Gibbs (Etsy)

30 Aug 2022, 9:02 am GMT-4

Hi Ian,

Thanks for getting back to us. I appreciate your patience throughout. My colleague is currently unavailable but I'll be happy to continue where you left off.

I am sorry to hear that you haven't received the test deposit to verify your account. I realize this may be a frustrating situation.

I understand that you are still using the same bank account you used previously. As your recent deposit of GBP 44.85 has been returned to us by the bank, we have asked you to update and verify your bank account information. Please know that verifying your bank is a necessary step to make sure that you receive your future deposits successfully.

Here, we'd recommend waiting a few days before updating your details again - because it can take up to 5 business days for a bank to process our small deposit. Make sure that the details match the information with your bank account. You are also free to try a different bank account if you have one.

If you need to change the name, go to Shop Manager > Finances > Legal and tax information. Here, you can update your name and/or shop type, either individual or business. Once the checks are done on the name change, it'll be reflected on the bank account settings page.

About manually verifying your bank account by uploading your bank statement, The “My bank account is in another currency” option would show on the process of updating your bank details under Shop Manager > Finances > Payment settings.

Please know that we appreciate any feedback. feel free to reply to me with your feedback and I will be sharing it with my team. Your feedback is very important as we collect insights for future adjustments.

If you have any other concerns, please don't hesitate to contact us back.

Best Regards,

Gibbs

#standwithsmall

Ian McDonald

30 Aug 2022, 3:48 am GMT-4

Dear Krantik

Thank you for your reply. However, as I mentioned in my last email:

• I have verified my bank account with Etsy 2 or 3 times now, following the procedures presented on-screen.

I have even received an email confirmation from Etsy that my account had been ‘changed’ from -XXXX to (exactly the same) -XXXX – so it seems that it did not really need verifying in the first place; it is the same account I have used since enrolling with Etsy several years ago.

• Despite this, and despite Etsy’s assurances that 2 small-deposit payments have been successfully sent to my account, neither has appeared in the account (my bank has also advised that it has not refused any payments into my account).

With regard to manually updating my bank-account details by uploading a statement, as I advised in my last email:

• The route Shop Manager > Finances > Payment Settings does not lead to any option to select ‘My bank account is in another currency’.

• If I choose the tab ‘Currency’ on the Payment Settings page, your site takes me down the route of changing the currency but then only confirms that the currency is GBP.

Since emails from Etsy do not appear to be paying attention to the content of my emails to Etsy, could you please escalate this issue to manager level – or, alternatively, forward me details of your complaints procedure?

If a way cannot be found out of this verification ‘loop’, then I will reluctantly be forced to close my shop with Etsy.

Best wishes

Ian

Krantik (Etsy)

30 Aug 2022, 12:29 am GMT-4

Hi Ian,

Krantik here- Finance Support Specialists with Etsy. Thank you for writing to us. I understand you are worried about bank verification using small deposit. Do not worry, I would be happy to take a look into it.

Upon checking, I can see that your bank account is not verified and without a verified bank account, Etsy is unable to disburse funds due to account security reasons.

I've taken a look on our end and it looks like we have successfully sent a small deposit to your bank account on Aug 25, 2022 - you should have received this deposit within 3-5 business days. The deposit might be labeled as “ENVOY.” I can see the statement you shared doesn't have such deposit.

If you are able to the deposit on your bank statement - you should be all set to verify your bank details. In case the small deposit doesn’t reflect in your bank account you can again update the bank account by visiting shop manager> Finances>Payment settings. Once the bank details are updated we’ll send a new small deposit to verify your bank account.

Although, it is not required at this stage, however, if you need us to manually verify your bank account you can upload a bank statement at Shop Manager > Finances > Payment settings? Here, you should see an option "My bank account is in another currency". I realize your bank account might not be in a different currency and shows as GBP - that's okay, this option will allow you to upload a statement for us to review.

Generally, we place a 5-day hold on the funds when our seller updates the bank details. I understand you want this to be shortened as you have pending orders, but this is done for you own account security.

Once the hold lifts any available funds are sent to your bank account according to the next scheduled deposit date as per your disbursement frequency (weekly). Hopefully, your funds will get disbursed once the 5-day hold is lifted.

After a deposit is sent out, the funds will likely reach your account within the next 1–5 business days. You can also check your deposit in your payment account.

You can check the next deposit date by visiting your Shop Manager > Finances > Payment Settings > Deposit Schedule > Date.

For more information, you may visit the help article "How to Update and Verify Your Bank Account for Etsy Payments Deposits"

Hope this clarify things out! Should you need further assistance, please do not hesitate to reach back out.

Regards,

Krantik

#standwithsmall

Ian McDonald

29 Aug 2022, 2:07 pm GMT-4

Dakota

Thank you for this alternative route.

Since I have not received a single “small deposit” in my account no matter how many times I verify my bank details (which were already correct and up to date anyway) with you – and my bank swears that it has not returned to you any actual payments to me (which is the issue that seems to be at the route of this impasse), I decided to try this alternative way of uploading a bank statement as you describe below.

However, the route Shop Manager > Finances > Payment Settings does not lead to any option to select “My bank account is in another currency”: please see the screenshot attached.

If I choose the second tab from the left: “Currency”, your site takes me down the route of changing the currency, but then only confirms that the currency is GBP.

Can you please advise a way forward? I attached a bank statement here (with account details, address and SWIFT number) in case that helps.

Thank you

Ian

Attachment(s)

Etsy - Accepted Payments.mhtml

Ian McDonald smile bank statement.pdf

Dakota (Etsy)

25 Aug 2022, 9:42 am GMT-4

Hi there,

Thanks for getting back to us. I truly appreciate your patience throughout. I understand the urgency of verifying your bank details and reinstate your account. I hear you. I'm one of the Etsy Finance Support Specialists and I'm glad to further look into your concern.

Upon checking, I see that the deposit sent on Aug 1, 2022 was returned because your bank account is not yet verified. Once you have verified your bank account, we'll be able to send you your deposits.

Moreover, I see that we successfully sent a test deposit to your bank account on Aug 18, 2022 you should have received this deposit within 3-5 business days.

Please check your bank statement around that timeframe. The deposit might be labeled as "Etsy,” “Envoy,” “WorldPay,” “Stichting Custodian,” or “Adyen.”

Once you've located the deposit on your bank statement - you should be all set to verify your bank details.

If you’re unable to locate the deposit - please go to Shop Manager > Finances > Payment settings and click Update. Updating your bank details will trigger a new test deposit.

If you need further help updating your bank information, you have an option to update your bank details manually by following these steps:

• You can go ahead to Shop Manager > Finances > Payment Settings.

• Select “My bank account is in another currency” and you’ll be prompted to upload a bank statement for review.

• Please know that your bank statement must be on official bank letterhead and must provide your first name, last name, and bank account details, including full account number.

• I also wanted to mention that the statement you upload will need to include your address and SWIFT.

Once submitted, we’ll review the information within 5 business days.

I hope this helps clarifying your concern. In case there is anything else we can do in the meantime, please send us a new message in order for us to help you quick.

Thank you and have a nice day!

Best regards,

Dakota

#standwithsmall

Ian McDonald

25 Aug 2022, 4:52 am GMT-4

Dear Andrea

Thank you for your message.

As the ‘small deposit’ has still not appeared in my account, my answers to your questions are as follows in red text; please advise if you need more information:

• Last 4 of active bank account no. in your payment account – last 4 digits (if that’s what you mean) are: 9791

• Last 4 of an active billing card on file – what does this mean: what is a ‘billing card’?

• Shop Payment account balance - £44.85

• Last Disbursement amount - £55.64 (this was my last sale, on 29 July 2022)

Best wishes

Ian

Andrea (Etsy)

24 Aug 2022, 10:12 am GMT-4

Hi Ian!

Thanks for replying back, we appreciate your time here in touch with us, my name is Andrea from Etsy finances support, I understand how important is for you to have further information regards your bank account verification in order for you to receive your funds, I'll be doing my best in order to assist you!

I was checking and as you mention that you also have speak with your bank account provider, in this case after reviewing your shop payment account, what I can advice you is to try the Manual verification, but for you to be able to continue with that process, I'll be asking you a few questions just for verification and security purposes, I appreciate your understanding!

Please answer the next questions:

• Last 4 of active bank account no. in your payment account

• Last 4 of an active billing card on file

• Shop Payment account balance

• Last Disbursement amount

I'm looking forward your reply so I can continue assisting you, it's always a pleasure to assist you!

It's been a pleasure assisting you Ian, I'd like to let you know that you'll be receiving a survey so you can share your feedback about your experience with the support provided by me!

Have a nice day!

Best regards,

Andrea

#standwithsmall

Ian McDonald

24 Aug 2022, 8:49 am GMT-4

Dear Karen

Further to your message, below, we have now reached the 5th business day from Etsy's original communication with no sign of the 'small deposit' in my account.

Additionally, the account provider - my bank, smile - has advised the following regarding the original return of the funds:

"We would not return a credit that was transferred in to your account".

Could you please advise?

Thank you

Ian

On 23:15, 20th Aug 2022, Etsy Support wrote:

Ian McDonald

21 Aug 2022, 6:11 am GMT-4

Thank you for the reassurance, Karen

I will continue to look out for the small deposit.

Best wishes

Ian

Karen (Etsy)

20 Aug 2022, 6:15 pm GMT-4

Hi there!

This is Karen from the Finance Support Team. I'll be glad to assist you today!

I understand that you have updated the bank information but you available for deposit amount disappear. I know that this may be confusing but let me shed some light on this.

When you are in the process of bank verification your "available for deposit" changes to $0.00, this is just for security purposes. But don't worry, your money is still in your payment account.

That said, the small deposit should appear in your bank account within 3 to 5 business days. The micro deposit might be labeled as "Etsy,” “Envoy,” “WorldPay,” “Stichting Custodian,” or “Adyen.”

I want to point out there's a 1–3 day waiting period between when you receive the small deposit and when you enter the amount of the deposit to verify your bank account. After this waiting period, to confirm your bank details, go to Shop Manager > Finances > Payment settings and enter the deposit amount you received.

Once you update your bank account, your net earnings will be available for deposit 5 days after you update your bank account.

I hope you find this information helpful. Please feel free to reply back if you have any additional questions. Have a lovely day!

Best regards,

Karen

Etsy support.

#standwithsmall

Ian McDonald

19 Aug 2022, 3:51 am GMT-4

Following an email warning from Etsy, I have updated my bank account details with you but have not yet received the 'small deposit' that you promise to send.

It's only been one day, but I notice that the amount owed ('available for deposit': £44.85) has now disappeared from my Payment Account page.

Can you please advise where these funds have gone?

Thank you, Ian

PS I have no taxpayer ID registered with Etsy, but since the field below is compulsory I had given the last 4 digits of my Unique Taxpayer Reference (UTR)

Desired outcome: A way out of the vicious circle (see above)

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Etsy 14K "Gold Egyptian Necklace"

A few months ago ,I purchased a necklace, that was suppose to be 14K gold, It was suppose to be

in Egyptian letters. I wore it about 5 times, after a while the so called Gold rubbed off, & the so call Egyptian letter were incorrect, whenever I call to speak to a Representative, I get hung up on,or put on hold,& no one comes back on the line. This Company ,literally sells marked down , knock off goods to people, & just makes Million ,& Millions of Dollars ,not giving a damn about the people that they have taken advantage of,or the little bit of hard earn money that they have worked for. It's Totally Disgusting, & very unfair. I'm so Angry I can't ,begin to say. I hope someone sees, & reads this ,& does something abt this, if the Public was to STOP SHOPPING FRIM THEM, then they would feel what we feel.

Desired outcome: Refund.!!!!!

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Verified customer This complaint was posted by a verified customer. Learn more

Etsy Colourful boho stair mats

Good afternoon,

With reference to the order I placed on the 30th July 2022 for your

'Colorful Boho Stair Rug, Diamond Stair Treads Carpet, Non-Slip Stair Mat, Ultra Thin

Stair Runner, Decorative Step Rug, Washable Runner Rug'.

Unfortunately, one of our dogs had been unwell and managed to vomit on 6 stair mats.

As per instructions upon your web site I duly washed them at 30 degrees and laid them flat outside to dry.

"🧼EASY TO CLEAN AND MAINTENANCE🧼

These stair tread rugs can be washed in the washing machine at 30 degrees. Be careful not to use ultra detergent during washing. Since it is a machine washable carpet, it does not tire you in cleaning. Drying is not done in the dryer. Dry using the natural drying method. It has a non-slip sole. Therefore, you can go up and down the stairs with peace of mind. In the case of vacuum sweeping, it does not cause difficulties."

Upon putting them back onto the stairs, we have discovered that they have shrunk.

We are not happy as it is very noticeable when looking at the stairs.

regards,

Fiona Cleall

Desired outcome: We would like either replacement mats or our money returned to us in full.

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Etsy ostomy hernia support belt

I ordered an ostomy support belt and it arrived from Romania ater several weeks from Romania. I received a stoma support plate and a ring but no belt. I have not idea what to do with them. I am not able to provide you with a picture. I do not want to return it but I do want to get what I ordered. The picture indicates a belt. If you sent my the rest of the product, I will not need to return what I got.

Desired outcome: Rest of the order

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Etsy Customer Reviews Overview

Etsy is a popular online marketplace that connects buyers and sellers of unique and handmade goods. The platform has received overwhelmingly positive reviews from users, who praise its user-friendly interface, wide selection of products, and excellent customer service.

One of the biggest draws of Etsy is its focus on handmade and one-of-a-kind items. Customers appreciate the ability to find unique and personalized gifts, as well as the opportunity to support independent artists and makers. Many reviewers also note that the quality of the products sold on Etsy is generally high, with sellers taking pride in their craftsmanship and attention to detail.

In addition to its selection of handmade goods, Etsy also offers a wide range of vintage items, craft supplies, and digital downloads. Customers appreciate the variety of products available, as well as the ability to search for specific items using detailed filters and categories.

Etsy's customer service is another area where the platform excels. Many reviewers note that Etsy's support team is responsive and helpful, and that disputes with sellers are often resolved quickly and fairly. The platform also offers buyer protection policies, which give customers peace of mind when making purchases.

Overall, Etsy is a highly regarded online marketplace that offers a unique and enjoyable shopping experience. Its focus on handmade and personalized items, wide selection of products, and excellent customer service make it a top choice for shoppers looking for something special.

Etsy In-depth Review

Website Design and User Experience: The design of Etsy's website is visually appealing and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to filter and sort results to quickly find the desired products. Overall, the website design and user experience are top-notch.

Product Variety and Quality: Etsy offers an extensive range of products, catering to diverse interests and preferences. Whether you're looking for handmade crafts, vintage items, or unique gifts, Etsy has it all. The quality of the products is generally high, with many sellers showcasing their craftsmanship and attention to detail. It's a treasure trove for those seeking one-of-a-kind items.

Seller Reputation and Trustworthiness: Etsy has a robust system in place to ensure seller reputation and trustworthiness. Each seller has a profile that displays customer reviews and ratings, providing valuable insights into their reliability and product quality. Additionally, Etsy has a buyer protection program that safeguards against fraudulent sellers, giving users peace of mind when making purchases.

Pricing and Value for Money: The pricing on Etsy varies depending on the seller and product. While some items may be priced higher due to their uniqueness or craftsmanship, there are also plenty of affordable options available. Overall, the value for money on Etsy is excellent, considering the quality and uniqueness of the products offered.

Customer Service and Support: Etsy's customer service and support are commendable. They have a responsive and helpful customer support team that promptly addresses any queries or issues. Additionally, the seller community on Etsy is known for its friendly and helpful nature, often going above and beyond to ensure customer satisfaction.

Shipping and Delivery: Shipping and delivery on Etsy can vary depending on the seller and location. However, most sellers provide accurate shipping estimates and offer various shipping options to choose from. It's advisable to check the individual seller's shipping policies before making a purchase to ensure a smooth and timely delivery experience.

Return and Refund Policy: Etsy has a fair and transparent return and refund policy. If a buyer is unsatisfied with their purchase, they can contact the seller directly to discuss a resolution. If an agreement cannot be reached, Etsy's customer support can step in to mediate. In cases of non-delivery or misrepresented items, Etsy provides buyer protection and facilitates refunds or returns.

Community and Social Engagement: Etsy has a vibrant and engaged community of sellers and buyers. The platform encourages social engagement through features like forums, teams, and the ability to follow favorite sellers. This sense of community fosters connections, allows for collaboration, and provides a supportive environment for both sellers and buyers.

Security and Privacy Measures: Etsy takes security and privacy seriously. The website uses secure encryption protocols to protect user data and transactions. Personal information is handled with care and is not shared with third parties without consent. Additionally, Etsy provides options for users to manage their privacy settings and control the visibility of their personal information.

Overall User Satisfaction and Recommendation: Overall, Etsy is highly regarded by its users. The platform offers a unique and enjoyable shopping experience, with a vast selection of quality products. The community aspect adds to the overall satisfaction, as users can connect with like-minded individuals. Whether you're a buyer or a seller, Etsy is a fantastic platform that comes highly recommended.

How to file a complaint about Etsy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Etsy company. Make it specific and clear, such as "Delayed Shipment from Etsy Seller" or "Product Not as Described on Etsy Shop".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The nature of the product or service purchased from the Etsy seller.
  • Any discrepancies between the item received and the listing description.
  • Communication with the seller, including any attempts to resolve the issue.
  • Shipping or delivery problems, if applicable.
  • Refund or return issues.
  • The timeline of events, to give context to your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or disappointment.

Be as specific as possible, mentioning dates, amounts, and any other relevant transaction details. If you have attempted to resolve the issue with the seller, include this information as well as the seller's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents such as receipts, correspondence, screenshots, or photos that support your complaint. Ensure that these documents do not contain sensitive personal information like your address, credit card details, or social security number.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the Etsy seller or company, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Check for spelling and grammar errors, and ensure that all the information provided is correct and to the point.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from the Etsy seller or company. Stay active in the conversation to ensure your issue is addressed.

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