Etihad Airways
reviews and complaints

Please spare some time to read this... I would like to share some of my worst experience of etihad airline services. On 18th july 2017 we arrived at kozhikode airport (Flight number ey254) after finishing the formality of arriving we went to take off our luggage but we couldn't get all our luggage as 1 bag was missing. We waited there for a long time in a hope that the bag will arrive, as there were no move we complained this to shibil (Reference number ccjey14383) as he was the one who take care of such missing complaints. He noted our details and assured us that they would give it back and asked us to wait for just 2 days... We waited for 2 days but there were no address so we called them but they didn't pickup the call or some time it was line busy... We managed to enquire in our on ways but it was of no use... Around 2 weeks ago they called and asked about the details of bag... So far there is no move regarding the missing... Half dozen mails were sent but no replay came back... We trust their services that is the reason we give our belonging but this was a horrible happening... We had many properties which were priceless, we not only lost our money but also the efforts... They said they will give compensation but they are not ready to give it on the basis of international rule and they are not ready for any compromise... We had belongings priced around 85000 indian money... As etihad is a well reputed airline we never expected this from their side... They are not conscious of our belonging and are careless... One thing I would like to say every one is that never trust this airline and if u find any of your belongings are lost then no use of going behind this as it of no use... We were a frequent traveller of etihad... Now we decided that we will never travel through etihad airline...
Please share maximum...!

My partner and I had received a staff ticket to travel from Abu Dhabi to Perth on Thursday the 13th July at 2215 on flight EY486. We arrived at the airport on a connecting flight from Seychelles only to be told that the flight was overbooked and that we were not able to get on the flight. When I had asked your service desk when the next flight home would be available the man told us that Perth flights were overbooked for a week! Now I had explained to your staff that I needed to be home as both my partner and I had work the Monday after and to my surprise, the staff could not care less about the flight being overbooked. We are not from Abu Dhabi so we have no idea where to go and what to do, and your staff was very unhelpful and very disrespectful! He pretty much implied that it was not his problem that we were stuck in Abu Dhabi and that the company will not pay for anything because you are not liable!?!? We stayed in Abu Dhabi for 4 days, had to pay for our own hotels the whole time, only to find out that we had to come home through Melbourne. Your company did not even pay for the connection from Melbourne to Perth! So much for the 5-star service!? I will be writing about the airline and the crappy service, to Australian News broadcasters and News agencies, and I expect a full refund of all the money we had to spend because of your airline and its incompetencies! If you need for me to attach all the receipts of everything we have paid for, I most gladly will.

One of the worst Airline. They charge $300 for small carry on bag because it didn't fit the requirement but I used same bag every year when I travel. I have been travelling etihad since 2010 they didn't show any courtesy as i'm guest card holder with them. Very rude Staff, the manager at chicago ohare airport (E509549) was disgusting and very unprofessional they dont even smile with their faces. Totally zero customer service. My carry bag was not crazy big. It didnt fit because of the wheels and the manager with his rude facial expression told me to take out the wheels or either you pay $ 300 only for damn small bag. So I had to broke my bag wheels and I hurt my finger but I dont know how to drag bag without wheels. I already booked 5 more tickets with etihads and now I am going to cancel all of emm because of bad customer service and I have all same size carry on and I dont want to pay $300 for each bag or not going to break bag wheels. This is how you treat your guest members SO SAD! I saw three more customers with same situation and they were so mad. You guys losing your customers. Now I m going to post review and upload a video about my bad experience with etihad on youtube..

Dear Sir/Madam,

As this was my first time to go for Etihad Airlines, I am extremely disappointed at my most recent experience with the customer service at the check-in desk at Heathrow airport.

My scheduled flight(EY0018) departure time was at 20:45 to Abu Dhabi from London heathrow. I arrived at 19:52 and immediately rushed to the check-in desks to drop of my baggage and one of the staff(man) was trying to get me inside but instead a lady by a name of Raqzeem, Airport Service officer, came and stopped him. Despite my polite demeanor, kindly asked her to get me through, she responded rudely, stating, "You can read the time, you are late for Seven minutes, get your baggage and go Home." I told her that I arrived early but unfortunately forgot my passport so I had to go back Home and get it. She responded by saying that it was not her problem.

Bear in mind I am a student and had no place to go back to and I am going back Home to my grandad who is really sick. I then told her not to worry as I am aware I am late and that I am young enough to go through the security in time. Raqzeem then went on and said she cant help me and that I should leave as their shift was finished.

This forced me to call customer service, complained but I had to pay an extra of £150 for the next flight and paid for a hotel to accomodate me for the night which was around £75.

Here is why my frustration reached its peak. She asked the man who she interrupted while he was trying to help me and I quote "what time did the sir arrive?", "19:52" the man replied and she went on saying that I cant go in and I have to leave. This showed that, if that person were to Lie to her and say, lets say, 19:45, she could have accepted my baggage and I would not be writing this letter right now. It was in her power to avoid the extra amounts I have paid but instead she treated me rudely.

In all honesty, it has been my worst first time experience with Etihad and for this reason it might affect my future flight preference.

I believe Etihad Airlines needs to take full responsibility for the inconvenience and expense I suffered due to your staff's poor service, as well as the communication breakdown that occurred.
I expect to be compensated. I await your response within two weeks.

Hoping for a positive reply.

Flight details:
REF: WGMTOH
Flight number: EY0018
Ticket number: [protected]
Departure: 08/08/2017 London heathrow
Arrival: 09/08/2017 Abu Dhabi Airport

Sincerely,

Nabil Rashid

Hello, my name mohammed shahadathullah chowdhury. my ticket number is6072132541259. I travel from london to dhaka in 03 aug 17 flight number - ey18 (london - abu dhabi)& (abu dhabi - dhaka) 04 aug 17 flight number - ey - 258. no complain about airlines but I am not happy about your food because when I travel from abu dhabi to dhaka in that time they provide me dinner, it was good when I started eating, after 2-3 spoon I realise something stuck in my teeth, I took out those thing & I found one "steel" wire in my teeth thats why I took picture about those things & I call your air hostess. she took my name, phone numbers & email address address & told me they will send me email with in one week but still I didn't get any response from you. I hope now I will get some response from you. if not then I will take action about this because its very harmful now I will wait for your email. if you let know what kind of action are you taking that will be great. thanks

A trip to never forget –for all the wrong reasons,

Folks I am not the person who usually complains, but this incident has moved me to let people be aware of what I am about to tell you.Usually, when you plan an expensive trip one ensures that nothing must go wrong and so was the plans to my honeymoon.
We were expecting a memorable and once in a lifetime experience kind of trip, given that we are not so privileged to travel to such places often as a couple. The cost and the time away from the schedule is very real indeed.
This trip turned out to be a disaster of sorts for us through no fault of our own – believe me, we tried to set things right and are still trying.
What was to be a special trip, that used up most of our savings turned out to be a survival test in a foreign land.

Let me go straight to the facts.

When we arrived at Paris CDG, we landed to discover we had lost all our luggage, i.e medicine, food and clothing in transit. This happens to any unlucky chap and sure we could have lost more than our survival kit.

We raised a complaint about baggage loss with Etihad Airways. The complaint no is “CDGEY30224” and I have attached the copy of it.

We also spent around two hours tracking the luggage while panicking if we were going to make it through this trip after all the expenses for bookings and reservations.
This delay disrupted all our plans causing a domino effect, and we lost our money that we used for reservation for Effiel Tower Summit ticket $110.
We had to spend a bomb on food, clothing, and medicines, and little did we know that the bills would be such a nightmare.
We forgot the whole reason we went there, lost amidst this confusion.
Our trip was pretty long, and coming back to India would cause a bigger loss, so we continued to try and enjoy however little we could.
Europe is not like India, everything is very expensive for a person traveling from India.
Food had become the biggest concern. And we had ended up spending more than 1, 00, 000 INR on just food.
Our additional spendings :
1. Cloths
2. Medicines
3. Additional bags

If you add it up, it is around 2, 00, 000 INR.
The first thing I did was after we came back from that pocket drilling nightmare was to find my bags, who wants to be separated from their worldly possessions even if it was not used at the right time.
I could not find my bag, in-spite of numerous calls and intimations.
Finally, when I reached Bangalore, I personally went to the airport to look for it as I highly suspected my bag was lying somewhere unattended.
To my dismay, it was right there where they usually collect lost baggage, prominently visible.The person whom I spoke to did not even bother to look and dismissed my request to locate it.

Then started the horrors of trying to claim for all this loss –for no fault of my own, please note.
In these moments of trauma and agonizing tolerance, I was asked to submit bills for the claim.
I could not afford to shop so extensively in Europe for all my needs but was forced to purchase things off the street mostly (which were also not cheap ), and I could not get any bills for the same.
For over two months of back and forth complaint filing and prolonged investigations coupled with much harassment, their final deal of settlement is 15, 000 INR, which was not even close to what we had to spend so absurdly.

I have written this post not just for my loss, but to inform everyone who saves up like me and cautiously to spend it on travel with family, for whom time and money is of crucial value and for those who are not aware of such fraud that these kinds of horrible Etihad airline companies do.

Their lack of providing basic support to young and middle class like people like me is quite shameful and in the event of proven blunders on their part, they do not even take responsibility for their own actions.
Kindly spread the word by sharing this message with whomever you think is required to know.

-Prashanth Naidu

From my flight to Bangalore to Jeddah, after reaching to jeddah I found that my one of my baggage was damaged.
When I tried to complain about it in airport they told me to complain it online.
I have posted some pictures also.
Nobody in jeddah airport support me to lodge my complaint.
It's really horrible.
My mobile no. Is [protected]
[protected]@gmail.com

Hi Etihad Airways Team,
i hope that you guys are doing well.
i have a complaint and expect a compensation so that i could be the continuous traveler through your airline as i am a globetrotter.
let me begin,
we reached Prague, Czech Republic on 14th July 2017 and kept on waiting for our luggage. They never arrived on the belt. after inquiring we got to know that they don't know exactly where our bags were.
We suffered 4 hours at the airport due to the bags and our hotel driver who was waiting outside, also left us and charged us 25 Euros.
the whole day we suffered due to no bags.
i am deeply expecting a compensation for this pain which was caused to us. waiting for your favorable reply.

PNR : STAKOP
PNR : PTDNKC

Etihad
After more than 12 hours trip I spent a long with my family with 3 kids one of them is infant from Doha to Cairo on your airlines because that was better than to refund my booking and by arriving Cairo I found that all my baggages did not arrive that's really un acceptable
I have arrived to Kuwait and reached your desk there to assure that my baggages will be transfer from Kuwait airplane to your airplane and I received the baggages tickets from your desk in Kuwait
Even I have asked many times your crew there if they are sure the baggages transferred they screamed at me by saying sir why your keep on asking its sure you will receive it in Cairo and after all of this I didn't receive
I'v been traveling the last 14 years around the world using many airlines and this the first time I have this bad experience
Please find the attached tickets number

Best Regards
Hany Elsayed
[protected]

Dear sir

i bought a three ticket from online for my family - Ticket no Mrs Shameemunnisa Hussain 14F / Confirmed [protected] » Mstr Raashid Rafiqahamed 14E / Confirmed [protected] » Roshni Rafiqahamed [protected] . due to unexpected circumstances i had to cancel the ticket.
I called to Etihad customer care regarding the refund of the ticket. They said they can not give any refund as it is non refundable ticket. as the passenger is never going to travel again. I request them to pay at lease taxes which we paid. But there is no any answer after a while the call was being disconnected.

I cancelled the ticket a week ago from the travel date

Kindly arrange to get my paid taxes as refund. since we are not using this ticket . etihad airline may refund the taxes that we paid

Regards

It is not logic to reserve seats more than the passengers on the plane . And easy way to tell passenger sorry it is already over booked. You reserve for gaining more money and keep your rights . Fine but you as big company forget the rights of passenger to catch his flight. You not respect him not respect his issues at this time . I think if you book ticket on bus you should find seat inside not big airlines company . Unfortunately I shocked today by this situation happened to me . I lost my flight and just give compensation 200 USD. I will not use this voucher because really it will be last time traveling on Etihad . I chose this company before because full care and more safety . But now if I choose any airlines even not safe on my life . I will preferre it on Etihad . I not respect this company anymore because it not respect her passengers .

flight EY 7987, EY 42, EY 221 Fri July 21, 2017.

I am still waiting for my luggage. Firstly at check in i was told that i can not get a seat next to my sick wife as the plane is full ! After informing the attendant my wife is sick so we need to be together, MASHAL at heathrow airport (Aer Lingus) smirked and replied that that's how it's done these days so i can't help you. ( a complete a'hole)
Secondly it's been 4 days after landing and they still can not locate where mines and my wife's luggage is (4 bags altogether) They are not even replying to the emails and when you call them they tell us that it will land in from the next available flight.
Pathetic Experience and even worst customer service. Never flying Eithad ever again. BTW this all i experienced while traveling in business class !
Not a word of apology yet !

I Mrs, [name removed] had booked a flight from Los- Angles to Mumbai for my niece, Mrs, [name removed] at AA office in Kingston, Jamaica for the 5 th of July, 2017. When she reached the airport to board the flight, she was not allowed to check in, and the reason stated was that she was holding, a "itinerary booking" for the 15th of September, 2017.
The partner airline that she was using was Etihad Airways.
My AA. Advantage no. is :[removed], I had used my mileage to purchase the ticket.
My niece had hurt her leg and was in terrible pain, but yet she was not allowed to board the flight.
I am requesting compensation for what has taken place at the Los- Angeles airprt.
Her tel. No. in Mumbai is: +91 [removed]

I have flown with Ethiad for many years and used a samsonite luggage. I have used this case with ethiad and other airlines.

Thursday 20th July come from Melbourne arriving in Dublin I was greeted with my bag completely busted, out of shape and thrown around. It was checked in business class in Melbourne but wasn't treated that way. I am highly disgusted with the ethiad service and the way my belongings were treated. I have never experienced this with any other airline.

I am shocked that this has happened and I want to know what ethiad are going to do about it. Gold tier member ( [protected] ).

Hello Team,

I recently traveled through Etihad airways, I am extremely disappointed with my very first experience with your company.
I have heard a lot about Etihad and was very excited but my start was too bad.

I arrived at airport very early almost 1.5 hours before check-in as I was carrying one extra baggage. It was a code share flight so I couldn't do it online. But I had checked online rates for extra baggage mentioned in the attached screenshot(extra baggage cost online)

As per the online information, I belonged to category Second 23kg bag At the airport, but I was charged for the category Extra 32kg bag At the airport.

I discussed with the agent at the counter regarding online rates but he said he cannot do anything, that's the rate I have to pay.There was a huge queue couldn't discuss much with him. Infact I paid 280 USD.

Details of my travel:
Name: Deepika Naresh Bhatia
Membership number:[protected]
Flight number: 9W 6356
Airport: Charles de gaulle, Paris
Baggage allowance: 2PC of 23kgs each and 7 kgs of cabin bag
Attached document: Receipt of amount paid for extra baggage

Could you provide an explanation for this extra amount charged ?

Flight EI3225 / EY 48 / EY 408 Glasgow-Abu Dhabi-Bangkok 16.07.17 / 17.07.17
Legal proceedings are being initiated against this company in pursuit of damages to the amount of $5000 five thousand us dollars. The loss of my valuable luggage, their lack of knowledge as to its location and their appalling customer treatment is the most disgraceful I have ever experienced.

Dear customer relations department:

My flight from bengaluru (india) to abu dhabi scheduled on the july 18, 2017 was of a great disappointment. our family is frequent flier of etihad/jet airlines; I am extremely disappointed at my most recent experience with your company terminal staff.
I and my wife arrived early around 07:10 am for our scheduled flight (9w-6353) to abu dhabi. at the terminal counter, the staff reported some error in my wife visa and suggested us to fly at our own risk as to which we agreed and the boarding pass were issued and the luggage was checked in.
After receiving the boarding pass, we moved ahead for the immigration and the immigration was completed and we were waiting to board the flight.
Around 09:00 am, etihad/jet manager (ms. rita) approached and told us not to board the flight. she briefed that if we board the flight then my wife will deported from abu dhabi and will also be fined a sum of 100, 000 inr for the visa error. so my wife decided not to board the flight and I alone shall board the flight.
The staff collected our both boarding pass and later informed that even I cannot travel due to group visa issue which is a blunder. the fact is our visas were independent. our luggage was not boarded and so they did not allow me to travel which was complete fault of the airline staff.
Ultimately the flight took off and I was not allowed to travel in spite of having
A) valid visa
B) boarding pass
C) immigration stamp on my passport.

Even worse, the staff told us to issue in written letter that we did not board flight on my wish. immigration officer also hold the staff responsible for all this issue so the officer informed the etihad/jet manager to issue a letter of their negligence. the manager agreed and left and did not show off for about 1 hour. we are aged over 50 years and were made to wait without any food, drinks and communication, moreover many airline staff and airport staff was interviewing us with the same questions and we were tired of explaining the same matter again and again.
Here is where my frustration reaches its peak: around 12:15 pm when I lost my patience and was strict with the staff they immediately issued the letter to the immigration officer and we were informed that the formalities have been completed and shall leave.
If the terminal staff was competent and would have not issued the invalid boarding pass to my wife then this issue and inconvenience would not have occurred.
I believe etihad/jet airlines needs to take full responsibility for the inconvenience and expense I suffered due to your company's staff inability to manage the issues, as well as the communication breakdown that occurred among your staff.
The issue made me misses my scheduled plan and I must now go back to the uae all over again at a later date with additional costs.

Finally, I request the etihad/jet airlines to issue us the bangalore to abu dhabi air ticket as compensation. hoping for positive response at the earliest.

Herewith attached are
1. boarding pass copy.
2. passport immigration stamp proof.

Date of incident: 15 July 2017
Passenger name: Mehvish Khan and Inaya Singh
Flight number: EY200
Seat number: 2D & 2F
Departing to: Karachi, Pakistan
Class: Business Class

We had a chauffeur driven service from Dubai to Abu Dhabi. Our car met with an accident even though no fault of the driver, h is car met with an accident but we had to wait for another car for half an hour due to this we were late for our flight. I was unable to shop at the Duty Free. Furthermore, According to the crew, the plane's electronic system was not working. We were unable to adjust our seats and the TV was not functional at all.
It was a business class but didn't experience anything worth it. I am upset because this was a planned trip as my daughter was excited to go to the business class lounge and the whole business class experience.
I would like to request for a refund for my business class trip or any other alternative.

Regards
Mehvish Khan
[protected]@yahoo.com
[protected]
[protected]

I would like to highlight the lack of support and assistance by Etihad Airways who have on re-scheduled my confirmed booking reservation for reasons best know to them:

1. As per the above fully paid booking reference UXSXZP made on 29.06.17 my reservation details are as under: (attached)

Date of Journey: 12.07.17
From: Dep: 2100 Dusseldorf Arr: 1955 Bangalore on 13.07.17
Flight No. EY30 and EY236

2. I received mail dated 06.07.17 (attached) informing that the flight I have been booked on 13.0717 has been “updated” as per details below. No reasons for for doing so have been mentioned.

Date of Journey: 13.07.17
From: Dep: 1130 Dusseldorf Arr: 0315 Bangalore
Flight No.: EY24 and EY216

3. I was shocked as I had planned to be in Bangalore on 13.07.17 for meetings scheduled on 14.07.17 onwards. When I called the toll free number – [protected], they confirmed that my return was re-scheduled to technical problems. I am not sure what they meant by that. When I insisted that I should take the flight on 12.07.17 they came up with the suggestion to put me on flight departing at 1130 Hrs from Dusseldorf on 12.07.17.

4. This was not possible for me as I had scheduled my business trip to arrive at Dusseldorf from Madrid on 12.07.17 at 11.20 and the take flight departing from Dusseldorf on the same day (12.07.17) at 2100 hours to reach Bangalore on 13.07.17

5. Because of the above change made by the airline, I had to stay an additional day / night at Dusseldorf on 12.07.17 and I requested that the airline provide me the Hotel accommodation for one night at Dusseldorf. This was declined by the call centre agent who said there was no such policy by Etihad. When I insisted that the call be escalated to the next level, the reply was to make out an email to [protected]@etihad.ae. Having no other option I did that too, but a reply never came. This is downright callous and high handed attitude.

6. What I fail to understand is that when we request for change in the flight Etihad charges heavily for the change and when they make the change due to reasons suiting them they do not offer any compensation. This a clear case of unfair and unethical business practices followed by Etihad.

7. Further, that flight changeover time provided in Abu Dhabi on arrival from Dusseldorf and flight to Bangalore is one hour and forty five minutes. When I informed them that the changeover time at Abu Dhabi is insufficient they kept repeating that since that is a connecting flight there will be no problem. I requested them to confirm as much but they refused saying no such mail can be sent from their end.

8. The flight from Abu Dhabi that Etihad re-scheduled reaches Bangalore at 0315 Hrs. As this flight reached Bangalore at a very odd hour, I requested them to give me an alternate flight from Abu Dhabi. That too was declined and the reason they said was that cannot be considered.

My experience with Etihad has been, the least to say horrible and they the way they have behaved is totally unfair and unethical. And they way deal with customers, least said the better. The contact centre personnel are ill equipped to handle queries save for the departure and arrival schedules and their comprehension is extremely poor. The airline with this attitude is certainly doomed and is decaying.

I would never recommend the airline even to my worst enemy.

Dear all,

Kindly note that I logged in a complaint in Cairo International Airport as I did not receive one of my two baggages. The bag contains medical treatment (medicine) that cannot be put in a closed area for more than 24 hours and its value worth more than 10, 000 EGP in addition, to watches and perfumes that worth around 9, 000 EGP.

In case of any financial losses, I will be putting all the responsibility on Etihad Airways.

Please find the below flight and complaint details:

Flight number: EY 657
From - to: AUH - CAI
Date of arrival: 09-JUL
Bag tag number: 8607 EY 172796
Complaint ref number: EY 35366