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Etihad Airways review: Refund for additional baggage for the flight, which was cancelled

Aisha Altayeva of US

Apr 13, 2026 12:12 pm UTC

Verified customer

Featured review

Dear Etihad Airways Customer Support,

I am writing to formally request a refund for additional baggage that I purchased for my flight, which was subsequently cancelled.

Despite the cancellation of the flight, the amount paid for the extra baggage has not been refunded to me. As this service was not provided, I believe I am entitled to a full reimbursement of the baggage fee.

Please find my details below:

Ticket number: 7RKGBY
Flight number: EY-842
Date of flight: 05/03/2026
Amount paid for baggage: 190.76EUR
I kindly ask you to review this matter and process the refund as soon as possible. If any additional information is required from my side, please let me know.

I would appreciate your prompt attention to this issue and look forward to your response.

Sincerely,
Aisha

Desired outcome: To get the refund as soon as possible.

Confidential Information Hidden: This section contains confidential information visible to verified Etihad Airways representatives only. If you are affiliated with Etihad Airways, please claim your business to access these details.

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socialmedia@etihad.ae

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New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates

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