The complaint has been investigated and
resolved to the customer's satisfactionResolved Etihad Airways — baggage damage.
resolved to the customer's satisfaction
I have travelled in etihad flight ey2/ ey216 on 8th november from frankfurt to bangalore. I would like to complain about the baggage damage happend during the journey. When I took my baggage, I was shocked to see that my suitcase was broken in 2 to 3 places and one of the wheel was broken. Its in very bad shape and dont think will be able to use it again. I have attached the photos, please check and respond. I have never expected such a negligance and bad experience from a reputed company like etihad. Please get back to me on this asap.
The complaint has been investigated and resolved to the customer's satisfaction.