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Esso Customer Service Phone, Email, Contacts

Esso
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1.3 449 Reviews

Esso Complaints Summary

32 Resolved
416 Unresolved
Our verdict: If considering services from Esso with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Esso reviews & complaints 449

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1:26 pm EST
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Esso Customer service

[protected] 10am. I'm old man and I'm Esso customer more than 10 years. Today I have some problem to input washing code in a new washing station on Esso gas station. I've pressed Help. The Esso guy come and start yelling at me that I do not read instruction. Instruction was printed in blue tape and scotched on the top of washing station - very difficult to read. I'm very upset with this kind of service. Will never use Esso gas stations again.

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8:01 pm EST

Esso Points inquiries

Reference #: [protected] i had some points but now there's zero now.why?Email address: [protected]@hotmail.com

Member Id: [protected] Sent: Monday, February 24, 2020 2:34 PM
To: ESSO Customer Service /SM
Subject: Category: Points inquiries

Thank you for taking the time to contact Imperial.

For further assistance with this or any other issues, please call us at 1-800-567-3776; a Consumer Care Specialist will be happy to assist you between the hours of 9am to 7pm EST, Monday to Friday.

Thank you for allowing me the opportunity to assist you.

Sincerely,

Fany why can't they help me by email ?

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11:40 pm EST
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Esso Customer service

I visited Esso gas station tonight around 10pm located at 2611 Lawerence Ave, Scarborough, ON M1P 2S2. I filled gas for 25.35CAD with PC Financial MC. when I paid at debit machine inside the store at debit machine, the payment was approved and my bank statement showed the transaction. But the employees said system frozen and got reset but bill not closed. I requested them to check at their payment processor web portal by logging into their account. Since I am working in POS industry, I know how the System works. The employee called the owner and to my surprise they replied rudely that i have to make payment again and have to come back after 3days with proof of paying twice so they can arrange for refunding the 1st payment. I told then weather going to be bad and i can not come again. instead of I go thru this suffering for 3 days, you can take out 1 min to log into your portal which will tell you in minute if payment has gone thru. he took my car picture and said they will police if i don't pay right away. I told them I am ready to explain police and further after proving my payment, I will have to take action on this gas station for all suffering I went through all suffering. Then they calmed down and took my phone # as i suggested and agreed to check their account and call me. I decided not to visit esso again and will share to as.many people as possible not to visit esso due to bad system and more than that their rude behavior. What a waste of time. If esso would have trained them properly on system as well as on Customer service, myself and other customers would have not suffered.

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7:13 am EST
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Esso gas theft

My wife was accused of 3 gas thefts by your franchisee owner from the tillsonburg station last night (February 12, 2020). My understanding is that the speadpass technology on his pumps is not going through although all the lights, beeps and prompts are working indicating that all is well. Further to that the pump allows you to actually pump gas. Apparently they are authorizing on the inside but not informing people there are payment related issues. Rather than come outside or even come on the intercom and indicate there was a payment issue the man instructed the store clerk to authorize the pump again and then called the police. The police came with 3 cruisers and surrounded my wife making for an extremely embarrassing and horrifying situation for my wife and 9 yr old daughter to go through.

This is the worst possible way that this situation could of been handled. We have been speedpass holders for probably about a decade and never has anything like this ever happened. Further to that my business is located exactly a 60 sec drive up the road from this station and so this could of been solved in a much more civil approach.

I am the owner of 4 businesses in town and my wife is the principal of a school. For us to have been treated in this manner is despicable.

What do you plan to do about it? I await your immediate response into this matter. I can be reached at [protected]

Thanks
Cedric Tomico

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4:40 pm EST
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Esso bad system

Privileges card, point card, optimum card, Esso extra card, none of these cards work at the pumps, I have tried at multiple stations, I have had attendants try and get them to work and never do. Why can't you simplify these cards and just make them work or use points to pay for fuel or any of them, I get emails stating I have deal to earn more points and never does. I have over $50 available to redeem and I can't access it, nor the stations. What a waste of space in my wallet.

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7:33 pm EST

Esso charged too much for fuel on my mastercard

When I got gas, the fuel pump said I put in $50.60. The pre authorization I gave was $70.00. But the service station put the full amount of $70.00 on my mastercard instead of the pump total of $50.60.
The following is the information from the receipt:
Date: 2019/12/26
Term #: [protected]
Record #: 004047
Host Invoice #: 0004382
Host Seq #: 1004662
Auth #: 026812
HTS#: [protected]
Merchant copy

I did not get a copy that said "customer copy" showing actual purchase price of gas.

I would like to receive a refund on my mastercard of $19.40. Plus I would like the service station investigated as to why such a thing is being done. Am I the only customer they have done this too or are there others.

Thank you
Jeanne Cooper
[protected]

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3:03 pm EST
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Esso car wash

I used your car wash service at this location at 9:20am on December 28, 2019 as I was attending a funeral and wanted my car to look nice. I did not get out immediately after the wash because, who does that? The Church was a 10 minute drive away and the weather was plus 3 and sunny. I only noticed that there were brush marks and clearly spots missed when I parked my car and got out. (photos if needed). I was upset but there was nothing I could do until after the funeral service. Once home I called the Esso location and asked about there car wash policy to which the gentleman on the phone asked if I could call back in 5 minutes so he could talk to his manager. No problem. I called back in 5 and another lady answered and said that the gentleman I spoke with was outside talking to the manager as we speak if I could call back in 10 minutes. No problem. I only live 2 minutes from the station so I decided it might be easier to just drive back and then they could see what was missed as well. So once I got back to the station I went inside and talked to the gentleman that I had first talked to on the phone. (Around 1:00pm same day) He instructed me to go and talk to the manager who was out side at the entrance of the car wash because something was broken inside the wash. (possibly why areas were missed on my vehicle). I approached the manager with my issue to which she said there was nothing that she could do because it wasn't immediately after my wash even though she acknowledged that there was a part not functioning properly in the wash. I tried reaching head office while I was there but apparently they are only available Monday through Friday from 8 to 4:30 or something like that hence the email. If you look at my account and specifically this location I probably spend $200. + dollars a week in fuel. The "Luxury wash" (not so luxurious) was 10.99. + Hst, 1.43 = $12.42. Really, your going to lose a customer over 12 bucks? This definitely makes me feel undervalued as a customer and could easily have been resolved with a simple re-wash. I will be looking at other options in the area and will definitely boycott this Esso location and possibly all Esso stations in general if nothing is done. This brush style of car wash is extremely flawed and should never have been approved. This is not my first experience with a sub standard wash from this location but it was the last straw and I feel the need to be heard. I challenge you to get a wash here or any brush wash, your manager your CEO whoever and you will see that the design was doomed from day 1. You should have put in a touch less car wash, which is a far superior wash and you would have far More customers and way happier customers. I have trusted Esso for many years but it is way too competitive of a market out there to accept sub standards as a customer. I hope this complaint makes it up the ladder and I really hope that our relationship hasn't come to an end over 12 dollars. Thank you.

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6:46 pm EST

Esso gift card

I received gift card # 70423000002939320937091 in the amount of $50 for xmas from my Son in law.
On Dec 26 I used it on Lynden Road Brantford for $10.01 which went through fine. I went to use it this evening on Colborne St Brantford for $15.00, we tried and tried and it would not go through. We called the support line only to find out my card was put on hold ! How can a PAID FOR gift card be put on hold ! The girl finally transferred $20 onto an Esso Extra card number [protected] and I paid for my gas but I did not want to use $20.00 this evening. I said to the support girl I need that card working for the morning as I have clients out of town and will need gas and cannot be stranded only to be told "well there is no guarantee it will work by tomorrow" ! THIS CARD HAS BEEN PAID FOR, IT SHOULD NOT HAVE FUNDS ON HOLD PERIOD ! All of this nonsense caused me to be late for work, I am so disgusted with Esso at this point. I need this rectified this evening, not tomorrow morning... I need more gas and do not get paid until Dec 31 and as I stated this Gift Card has been PAID FOR ! Please tell me how you will fix this situation ! At this point I am very soured about your Gift Cards and certainly if this does not get fixed ASAP will tell everyone to not purchase a Gift Card EVER from Esso and feel I should take this to Marketplace or some form of Media to make others aware that you put holds on PAID FOR GIFT CARDS !

Thankyou

Dianne Bell
[protected]

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7:25 am EST

Esso car wash issue

Hi,

I am working with gardaworld as Mobile officer,
We always get company gas from esso. Fleet card from esso. I went to 1 and half month to get gas and car wash. I went to car wash my company vehicle not cleaned. I went inside store talked to the employee without name tag not complete uniform so I spoke to home about rewash he said our store manager block in the system to re wash everyone at the night time you should bring vehicle tomorrow morning. I told him the person and explained him this is my company vehicle and I can't bring it morning time due to my work schedule. I told him you can take pictures how its dirty and show to your manager and I will see you next time. Next week I went there same employee wasn't there. I skipped that week went to other week fanilly I found that person again without name tag and again uniform not complete. I asked him really nicely did you get chance to talked to your manager he said I did but he didn't response me. I said ok so he said gave me one more week if he don't reply next time I will give you free re wash. I said once again ok thank you so much.
Next week went there again same guy looked me inside parking lot and he went at the back office this time i found other employee with name tag and complete uniform. I asked the person can you please call other person he promised me he own one car wash to me. Other employee replied oya yah he replied manager refused to give re wash at night time he said you should call or come morning time. All happened during my work time and close to 4 am earliest morning. After I thought I will leave going inside because I am not getting right and truth answer. I started to pay at the pump.
December 23rd 2019
3 am
I went inside again which is today because I want to get washer fluid. I prepaid for pump # 1 $46.29 purchased included washer fluid.
I came at the pump same person was standing inside without name tag again and not wearing completely uniform.this time he was wearing red trouser.
When I came at the pump was pumping gas station # 1 than I looked the sign which says.
( FREE WASH IF WE DON'T ASK )
Every time when I go at gas station for prepaid gas no one asked for carwash never.
So this time I stepped in ask the person where is the car wash you don't ask me what's he replied. If you need it you should ask by your self. Then I ask for it agian and he refused to give me service again and start using higher volume of his voice and keep refusing the customer service and this not how its work. He tried to walk away from me. I was standing there and he walked away. I will talk to my manager to all the employees of gardaworld to not feel up the gas from any 7/11 or Esso. I told him give me written letter which tells to not give any service.
Also I have a witness Taxi driver he was there try to fill up the gas when he looked his behavior he walked away without get any service from gas station.
This is my email address:
ak.[protected]@yahoo.com
[protected].

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8:26 am EST

Esso refund of my payment

Hello
I have purchased gas on 23rd November 2019 at 581 Parliament street around 8:58 PM .
The guy who took my payment was careless and instead after stating that I'm going for supreme gas, he charged me for regular. But when I noticed that I'm unable to use the supreme I went back to check with him . The guy instead being sorry in a rude way he said you will get your refund in 48 hrs. But till date I haven't received my refund . So, when I asked them yesterday, they say I takes more then 5 business days but even I crossed 5 business days . So, I want you to look in yo this. You can reach me on sandy.[protected]@gmail.com.

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10:29 pm EST
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Esso gasoline

I purchased gas October 24th from the Esso gas station at 760 Hwy 15. The amount gave me just over 3/4 of a tank. On November 1st I was driving to work at 5:20 a.m and after making it a few blocks my acceleration started to decline and I lost power. After trying to restart my car a few times I was forced to have it towed to Roberts Automotive on Duff St in Kingston On. My car was left with them over the weekend as it continuously misfired and had a hard time starting. On November 4th I went to retrieve my car around 12:30 p.m
The mechanics brought me in the back and showed me the bucket of gas that was drained from my car. It was full of water! They stated they haven't seen this amount in a long time! They used high grade gas and had to drain all my lines and open up the panels in the back end and drain the whole tank. I was provided with a bottle of the gas that came from my car to bring forth and they have also told me they would speak on my behalf as well. I have the receipt for the work done also. After missing a day of work plus the tow fee and the gas drained as well as fees from the mechanic I'm out almost 1000$ due to the gas I received from such gas station. I don't want to go public with this and cause problems for ESSO but I can't afford this due to an issue on your end. I would be more than happy to meet and provide the proof I have in my possession. I'm hoping you can understand my position and that we are able to resolve this.
My number is [protected] and my name is Stephanie Oare

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1:10 pm EST
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Esso prepaid visa

I bought a prepaid Visa from Esso I brought it home and I tried to register it it said its not been activated I went back to the dealer and he probably said sorry that's not the card I gave you because the numbers on the front of the card didn't match the four numbers on my receipt
I couldn't believe this gentleman thought that I was trying to play a game for $150
I'm sending pictures of the card pictures of the front and back of the card the receipt and my driver's license and I want something done about this.
If you look at the Back of Card
The 4 numbers are underlined 4312
Same as Receipt
I have never been more humiliated in my entire life
John Barns
2247 Hixon St
Oakville, On
L6L1T6

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Terry Reid
, US
May 26, 2020 1:51 pm EDT

John Barns is a scam artist. He rents rooms in his house, and kicks the renters out 2 weeks later with bogus complaints, and keeps their money.

He is a woman-beater and philanderer.

J
Author of the review
J
John Barns
, CA
Mar 17, 2021 9:14 pm EDT
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Replying to comment of Terry Reid

This guy's correct, I am a POS.

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4:55 pm EDT

Esso I am complaining about the agent in esso

I went today Wednesday October 30, at 16:27 to put gas in my car. When I went to pay, I gave him my Optimum card to have points. He asked me to put fir scan. I did not understand. He then was very rude and told me you don't folliw instructions. I told him you don't have to be rude with me. He then said "[censored] your self Hiw about that" . I was very surprised. I told him that I am going to complain. He then said that he does not like people like us. I tried to call my friend who was outside telling him i will bring a witness. He then said after a person(client) artived thst you are not libing without payin, like if I want to live without paying. I paid and went to my car to bring my phone to take the number from inside the store to call esdo managers to complain. He just bloqued the door. I still under shock.

Thank you

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11:01 pm EDT
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Esso car wash

A girl named foram was very rude when i asked for regular car wash and started talking in her own language while she was serving other people too. Apparently i do speak the same language and i understoond what she was saying she that what you get when u buy cheap car wash and she wasnt going to give me re wash even after checking my car which wasnt washed at all properly her employee partner was ready to help but she just refused and made faces . I am really pissed with this location and wouldnt be going to it again any time ever. Worst location ever .

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3:21 pm EDT
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Esso staff being belligerent

I stopped in to buy lottery tickets. While paying was to I was not to use the parking lot because it was taped off. I said there was no tape where I parked. She that was because people were driving through it all day. I said I did not drive through it. This made her very angry. I then asked if she if she was refusing to sell me the tickets as I had already ordered them and the money was on the counter. She thought a second then took the money. I asked I she had a business card for the manager. She said she was the manager. I said that explains her behaviour. I also told her this customer service I ever had. There high winds today and flashing over the pumps had blown off creating a hazard to customers. As I was leaving I said she should properly barricade / close the lot. Deanna was having a bad day and took it out on me.

I am 58 years old and never before felt the need to make a complaint about customer service until now.

Thank you for your time and consideration,

Richard Mickelson

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11:38 am EDT

Esso worst customer service manner

The station just switched from husky to esso within a month it was my goto station for the last 3 yrs. on October 22, 19 I did like any other times fueling gas started pay at pump with my visa, and the pump told me to see cashier so I walked in asking what's going on. The cashier guy told me all pumps are prepay only and I asked him why changed. He said this station has always been prepay only even before the changeover and he's always working here. I told him that's not true because this was my station for gas every week and I've never done prepay. I was going to give my credit card for gas and he asked how much I told him I'm not sure since I usually just fuel it up and he got mad and refused to take my card so suddenly I can't pay for my gas at this station! Like many prepay stations he could simply ask me to leave my credit card with him and charge the total at the end. But he didn't want to talk to me so I asked his name and if I could take a photo of him, he became a fighter showed his face to me said "take it". See photo. I'm shocked by his reaction. In Canada very often I feel if the customer service and company reputation are a thing anymore. They feel like all customers just want cheaper deals and they're loosing money because that. Many companies or divisions don't really care about customer relations. Well after 3 years fueling at this station I'm moving on. If the station owner really care about customer relations that cashier has to be fired! It maybe impossible that'd happen as often the cashiers are the relatives of the owner and these people have no concept of customer relations.

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7:32 pm EDT

Esso gas purchase

I pulled into a stall around 5pm
When I got out of the car a man was at the pump and proceeded to fill a jerrycan with gas. He put 7$ worth of gas in his can and walked away.
I did not observe him pay and when he left the pump did not reset.
I walked into the store for assistance and there was no one in the store.
I drove away without getting any gas.

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7:32 pm EDT
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Esso rude assistant manager at store

Hello I visited the esso today at 278 Lake Street in St Catharines ON at 18:11 I went in to pay for my gasoline when I entered the store I dropped some change on the floor which I bent down to pickup. When I stood back up I was greeted with a very rude toned gas station attendant. He asked me how I was doing today? And when I didn't reply back right away he said "I am doing fine thanks for asking" he proceeded to ask me how I was paying I said cash and scanned my pc optimum points card. He threw my change down on the counter along with my receipt. I turned and walked out of the store and on my way outside I made eye contact with the attendant who was eyeing me up giving me dirty looks. In shock I looked at him questioning what I had done wrong? He then came onto the outside intercom and said "what you've got something to say to me?" His tone of voice was so unprofessional and appalling I won't ever come back to this gas station again. Trying to start a fight with a customer because he was having a bad day? This person should not be in the position of being a manager and I hope you consider this complaint seriously. I have attached a photo of my bill for verification of the location. If I have something to say to your company its that if I ever return here and see this employee serving me again I will be very displeased after I was so rudely insulted.

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8:18 pm EDT

Esso a failed debit reversal transaction.

I was in Esso Tuesday to buy my regular 2packs of smokes and a 50 dollar pre paid m/c for my niece. After charging my debit card for the purchase I was told the machine to activate the m/c was broken and they were going to refund my transaction. When I attempted to do so the p.o.s machine read not completed, I told the cashier working what it said and she said no it had worked and been applied. After returning home a couple hrs passed and I checked my on line banking there was no credit/debit to my account so I returned to the store to talk to a manager. Who again argued with me that it had gone through even though I have the debit reciet. Which says transaction cancelled for the credit. She then proceeded to tell me it can take up to 36hrs for a debit/credit to appear on my account? Which I kinda found strange as I work away a lot and get credited for lodging when I leave before anticipated, and as long as I put the credit on my debit it is posted almost immediately? So I went to my bank and spoke to them! They told me I can go to Esso and get a trace on the p.o.s transaction. So I returned to the Esso Friday morning to have a trace done and was informed that they are new owners that took over the day after my purchase was made. So now apparently nobody can help me, and I'm out $83.32 as they recharged me for the smokes after on a seperate transaction. This is my local gas station. I have owned my place here for almost 15years and get all my gas and smokes from this location. However I can't stomach going there any longer until this situation is rectified. I have original recites for both purchase transactions. And a debit recite from the failed credit/debit. This store is located at 5128 Caxton ST, Whitecourt AB T7S 1S1 I can be reached through email at [protected]@telus.net or [protected] or [protected]
Thanks for your time. Amber C Yeo

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12:38 pm EDT
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Esso reimbursement

Dear Sir
On September 28th 2019, passing by Vibo Marina, Italy. I deposited a 50 euro note in your automatic cashier of your ESSO gas station and only we received 20 euro worth of gasoline from your number 5 gasoline pump, so I will have a reimbursement of 30 euro as it is stated in your own receipt ( see the insert ).
Please how are you going to do it since I do not live in Italy.
Sincerely
Charles Foubert

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Esso In-depth Review

Overview: Esso is a well-established company that offers a range of services to meet customers' fuel needs. With a rich history and background, Esso has become a trusted name in the industry.

Products and Services: Esso provides a wide range of fuel products to cater to different vehicles and preferences. In addition to fuel, they also offer additional services such as car wash facilities, convenience stores, and loyalty programs.

Pricing and Discounts: Esso offers competitive pricing for their fuel products, with different pricing structures for various fuel types. They also provide discounts and promotions to help customers save money. When compared to competitors, Esso's pricing remains competitive.

Fuel Quality and Efficiency: Esso's fuel is known for its high quality and efficiency. Customers can expect good fuel efficiency and mileage when using Esso's products. Moreover, Esso ensures compliance with environmental standards, making their fuel a responsible choice.

Customer Service: At Esso stations, customers can expect excellent customer service. The staff is friendly, helpful, and responsive to inquiries or complaints. Esso values their customers and strives to provide a positive experience.

Station Facilities: Esso stations are well-maintained and clean, providing a pleasant environment for customers. Amenities such as restrooms, air pumps, and vacuum cleaners are readily available. Additionally, Esso stations offer convenient parking facilities.

Loyalty Programs: Esso offers loyalty programs like Esso Extra and Speedpass, allowing customers to earn rewards and benefits. These programs are easy to use, and points can be earned and redeemed with ease.

Convenience Store: Esso's convenience stores offer a wide range of high-quality products. The pricing of items is competitive compared to other retailers. Customers can find a variety of options for snacks, beverages, and other essentials.

Online Experience: The Esso website is user-friendly and functional, providing a seamless online experience. Customers can easily order fuel online or make reservations. The website also integrates well with mobile apps and offers convenient payment methods.

Community Involvement and Sustainability: Esso actively engages with the community through various initiatives and supports local organizations or charities. They also prioritize environmental sustainability by investing in renewable energy and reducing their carbon footprint.

Overall Rating: Esso receives a positive overall evaluation. Their range of services, fuel quality, customer service, and commitment to sustainability make them a reliable choice. When compared to competitors, Esso stands out as a top contender in the industry. Potential customers are highly recommended to consider Esso for their fuel needs.

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Phone numbers

+1 (800) 243-9966 +1 (800) 344-4355 More phone numbers

Website

www.esso.ca

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