Esso

Hi,

I am working with gardaworld as Mobile officer,
We always get company gas from esso. Fleet card from esso. I went to 1 and half month to get gas and car wash. I went to car wash my company vehicle not cleaned. I went inside store talked to the employee without name tag not complete uniform so I spoke to home about rewash he said our store manager block in the system to re wash everyone at the night time you should bring vehicle tomorrow morning. I told him the person and explained him this is my company vehicle and I can't bring it morning time due to my work schedule. I told him you can take pictures how its dirty and show to your manager and I will see you next time. Next week I went there same employee wasn't there. I skipped that week went to other week fanilly I found that person again without name tag and again uniform not complete. I asked him really nicely did you get chance to talked to your manager he said I did but he didn't response me. I said ok so he said gave me one more week if he don't reply next time I will give you free re wash. I said once again ok thank you so much.
Next week went there again same guy looked me inside parking lot and he went at the back office this time i found other employee with name tag and complete uniform. I asked the person can you please call other person he promised me he own one car wash to me. Other employee replied oya yah he replied manager refused to give re wash at night time he said you should call or come morning time. All happened during my work time and close to 4 am earliest morning. After I thought I will leave going inside because I am not getting right and truth answer. I started to pay at the pump.
December 23rd 2019
3 am
I went inside again which is today because I want to get washer fluid. I prepaid for pump # 1 $46.29 purchased included washer fluid.
I came at the pump same person was standing inside without name tag again and not wearing completely uniform.this time he was wearing red trouser.
When I came at the pump was pumping gas station # 1 than I looked the sign which says.
( FREE WASH IF WE DON'T ASK )
Every time when I go at gas station for prepaid gas no one asked for carwash never.
So this time I stepped in ask the person where is the car wash you don't ask me what's he replied. If you need it you should ask by your self. Then I ask for it agian and he refused to give me service again and start using higher volume of his voice and keep refusing the customer service and this not how its work. He tried to walk away from me. I was standing there and he walked away. I will talk to my manager to all the employees of gardaworld to not feel up the gas from any 7/11 or Esso. I told him give me written letter which tells to not give any service.
Also I have a witness Taxi driver he was there try to fill up the gas when he looked his behavior he walked away without get any service from gas station.
This is my email address:
ak.[protected]@yahoo.com
[protected].