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Epoch
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Epoch
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87 complaints
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A
8:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Epoch - Fraudulent billing

Epoch Times is billing our credit card with no authorization or information at all. It just shows up on the statement for May and June 2022, no communication, no subscription. Nothing from Epoch Times.

I am not going to post details of my credit card account just to make this complaint “long enough”. This is sufficient to have this company investigated. I have written them directly as well.

Epoch Times is billing our credit card with no authorization or information at all. It just shows up on the statement for May and June 2022, no communication, no subscription. Nothing from Epoch Times.

Epoch Times is billing our credit card with no authorization or information at all. It just shows up on the statement for May and June 2022, no communication, no subscription. Nothing from Epoch Times.

Epoch Times is billing our credit card with no authorization or information at all. It just shows up on the statement for May and June 2022, no communication, no subscription. Nothing from Epoch Times.

Desired outcome: They must reared it our money and remove any and all illicitly acquired information about us, i.e. our credit card information since we never gave it to them.

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Resolved

Evidently this is my own mistake, I completely forgot I had done a trial with Epoch Times and forgot about it by the time it was due to be renewed. My apologies to Epoch Times!

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P
9:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epoch - Immediate denial of debit card

Your system immediately denies my debit card now. The only reason I can surmise is some years ago you illegally charged my debit card AFTER I had cancelled my subscription. So I went to my credit union and quickly got a refund I guess you’re still mad that I had a backbone and got my money back that you stole from me? That’s petty. Tell me why my debit card, which has money on it, is automatically denied?

Desired outcome: Accept my damn card

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J
7:53 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a trial membership purchase on my account by a minor, I didn't notice it until checked my paypal a few days later I saw a charge from through on my paypal. I contacted them and them for a refund and they wouldn't allow me to get one when I cancelled the service and the last day of the trial. This is not fair and bad service

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ADVERTISIMENT
A
1:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Epoch - Unauthorized charges on my card!!!

I came across three charges on my debit card that I definitely did not initiate nor authorize; $39.97(on 01/16/22), $59.95(on 01/14/22), and $1.10(also on 01/14/22). Most the reviews I found online about "Epoch" are from people complaining of fraudulent charges from this company for pornography.I've never heard of this company or website and I expect these charges refunded to my account and my info and card info removed from this company's books in a timely fashion or, I promise I will be contacting the Better Business Bureau right after talking with my attorney.

Desired outcome: Refund and my data deleted from this sites system

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D
3:08 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a membership via paypal to Epoch on 11/14. The service claims it has not been paid. Epoch claims it has paid them. The Epoch billing site does not work. When click on contact customer service, one gets a blank page. There is no other way to reach epoch.

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N
9:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epoch - Billing Subscription cannot be cancelled without undue effort

The theepochtimes.com makes it very difficult to cancel a subscription by not providing any button by which to initiate cancellation on their "Subscriptions" page. After searching the web for the cancellation button, I found it but it then takes me to a webpage where they try to sell me on other offers and make me watch a video before showing me the information to cancel. After going through this, they don't allow online cancellations and I'm required to call a phone number. This is an awful practice designed to discourage cancellations.

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Q
3:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Epoch - "unauthorized charges to my paypal account which is a direct link to my bank account"

Epoch.Com has been pulling money from my paypal account now from 11/12/19 through 11/14/19 without my authorization. I have been tring for 2 days now to stop this and pull my account information from pay pal however since Epoch keep putting draws on the account they will not allow mw to pull my account from the payment account. Due to this my account is into overtdraft and my bills are now starting to be returned. Sad part is I do not even know what type of company this is.

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P
7:17 am EDT

Epoch - overcharging and cheating

I engaged in a membership with Epoch.com and the said membership was cancelled immediately thereafter the date of the Membership was commenced.

I was billed the date that I engaged and then the Membership was terminated. I have however been continuously billed for this service when I did not agree on it.

The amounts that were

09 April 2019 P 53.93
16 APRIL 2019 P 97.83
23 APRIL 2019 P 99.31
30 APRIL 2019 P 99.09
07 MAY 2019 P 98.67
14 MAY 2019 P 98.25
21 MAY 2019 P 99.31
28 MAY 2019 P 100.17
04 JUNE 2019 P 100.17
11 JUNE 2019 P 100.28
18 JUNE 2019 P 98.25
25 JUNE 2019 P 97.83
02 JULY 2019 P 97.52
09 JULY 2019 P 97.21
16 JULY 2019 P 97.62
23 JULY 2019 P 97.52

TOTAL: P1 532.96

This amount has been illegally procured and has been debited from my account when I never agreed to it being debited from my account.

I had long cancelled the Membership and noticed that they continue to debit my account!

Please arrange a FULL REFUND of my fees

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C
8:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epoch - brazzers subscription

I was charged after I cancelled my subscription and this was not authorised. Please contact me regarding a refund or I will be forced to take legal action. I cancelled on 27th July 2019 and was then charged on the 29th July 2019 and was not agreed to or authorised. Epoch are taking no responsibility and directed me to this site to rectify the charge that had been made.

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ADVERTISIMENT
K
2:54 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 11/30/2018 I received a message on my phone stating that someone had taken $100 off of my child support card while I was at work so I knew that it wasn't me. I called the 1-800 # which was provided on the back of my card and googled to see what epoch.com was. I found that it was a place that accepts payments (like paypal) but for porno and webcam...

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J
1:30 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, I have purchased tokens on 13th April of £14.99, £14.99, £14.99, £14.99 & £7.99. As I did not receive my goods or services I wish to have them refunded back to me. I am awhere that it is over your policy refund date but still I wish to have them refunded back to me ASAP and I am not happy with this service at all. I hve also contacted my bank and they said they cannot refund me and have to contact the retailer.

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S
4:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi this is Sukhwinder Singh. Address: 271 Birmingham Road, Wolverhampton WV2 3NJ. Last digits of visa debit card:9034. On 26 July i have seen a unknown transaction of £1 then on 30 July there's been £34.99 taken out. I have not purchased anything because I'm at work most of the time. This has gave me a depression as i work at a factory. How will i pay my bills?

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J
6:22 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

What a terrible company! Got nothing but a headache. I was charged every month for services I have never ordered and never used. Not to mention that they also have additional fees you will not be able to cover. Their customer service is awful, they are absolutely helpless when it comes to issues. It's terrible. I would highly recommend avoiding these...

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K
3:22 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi there! I canceled my Cam4subscription in July, but epoch has charged my account already twice after the cancelation date. Although, in their website it was written no extra charging after cancelation. I've already tried to call you and contact with via chat and skype call, but no response from your side! Please contact me ASAP. [protected]@yahoo.com

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ADVERTISIMENT
B
8:39 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've got a 20.64$ charge to my card from you guys, one I have no idea what it's for. 2 i have 2 other random charges for some porn sites. So I'm assuming this is one as well. I would like a full refund and any information about who may have used the card. And if there's any information on me for it too be removed. Thank you for your time. I hope to find a...

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M
4:01 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

+[protected] [protected]@yahoo.com more than $1 was charge which is the initial transaction please am begging i just went for registration of two days just to check out the site and now am been put into this situation please i request for the refund of more $50 that have wrongly been deducted from my account. i will be very grateful if i can be refunded this money.thank you

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I
5:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yes that guy is correct Epoch should be banned and put out of business with their business practices. They are costing people untold loss of revenue because of the decisions being made there by virtue of the fact that they do cross a lot of people in they way they have transacted their business over the years. I think they should be forced out of busine...

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T
8:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After getting purchasing my trail for 2 days I decided to see how to cancel before those two days are up. As I see people are having trouble and getting scammed for money amounts of over $50 or more. I'd appreciate if someone could cancel my trail and let me know ASAP, or contact me on how to do so. Don't lie to me just tell me straight up how I can fix...

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D
2:21 pm EST

Epoch - I do not know

Hi there

My name is Dan Martin and I live in New Zealand. Yesterday (NZ Saturday 18/02/17) at 7:22pm local time you charged me $21.97. What is this charge for, I did not sign up for anything. How did you get a hold of my debit card details?

Could you please refund this money back into my bank account.

my email is [protected]@gmail.com should you need to contact me.

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C
3:04 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I put in my information on my prepaid card, and no matter how many times I put it in it keeps being declined even if it was the right information! I have stuck with a prepaid card for a long time and this happened every time I try to buy something off of their service. And every time I see: "Credit card has been declined. Please make sure information i...

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