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Home Unauthorized Charges Epoch no refund and then ignored

Epoch review: no refund and then ignored

T
Author of the complaint
1:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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I made, paid and cancelled my subscription with ihookups.com all within about 24hours
because I decided that this site wasn't good for Australians. I was sent an email of confirmation by Epoch Yet I was charged $42.14AUD on the 23rd March by Epoch which is the billing company for ihookups.com

I contacted ihookup.com about this who said I had to contact Epoch. I did and after asking about it they said I was charged for datesutra which I have absolutely no information about and new nothing of it. Apparently I didn't 'tick' it off when signing up for ihookups.com. I asked for a refund and to cancel the account that it was a mistake and I was told they can not refund me and could only cancel the account. I pretty much said that was good enough and that I'd take it further and they stopped talking to me.

I then tried to contact them again as I figured well if I paid for it I may as well use it but needed the details for the site. I can not contact them at all now. I would like a refund I don't think it is fair! I didn't read ANYTHING about this other site, I never even saw the word datsutra when signing up for ihookups.com!

I normally would just cop stuff like this on the chin however I can't afford to this time. $42 is a large chuck of our groceries money and we have 4 children.

I can be contacted on t.[protected]@gmail.com please update me about this situation.

Thank you
Tara

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The complaint has been investigated and resolved to the customer’s satisfaction.

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9 comments
Add a comment
J
Apr 07, 2011 5:23 pm EDT

The company EPOCH keeps taking monthly withdrawls from my bank account. I dont know what its for nor do i care I want them to stop how do i stop them Please tell me I'm a deployed soldier being blindly robbed I can email blackhawklifeguard69@yahoo.com

W
Mar 17, 2011 1:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

epoch.com has been deducting SGD$49.32 from both my cards with the following as description: epoch.com *BELVED +[protected] GB and [protected] EPOCH +[protected] GB. I've cancelled all my transaction and have checked through all my email accounts but they have still been deducting.

N
Mar 01, 2011 3:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

please help me there's money being taken from my account and I canceled. Still money comes out of my bank about $29.88 and $9.95. Not sure why and it won't tell me what service I used to allow this. Please Help

E
Feb 05, 2011 1:57 am EST
Verified customer This comment was posted by a verified customer. Learn more

i had a withdraw from my credit cared on the 6th of january. i have no clue why it was for the sum of $35.95. why was that. i would like to be refunded the amount

E
Mar 01, 2010 4:44 pm EST

Greetings

Due to my concern about flagrantly using without authority credit I bitterly rebuke
your service outright as stable one

R
Dec 30, 2008 6:19 am EST

Every month for about 3 months $48.87 has systematically been debited form my account. I in no way gave out my credit card details or bought any-thing online. How can they do this? It has really spooked me out!

T
May 09, 2014 5:14 pm EDT

Yep. Same thing here, I cancelled my subscription and since have been charged 20 dollars like 2 days in a row. WTF is that?

K
Mar 31, 2014 10:00 pm EDT

I had $46.40 taken out of my MasterCard debit account for no reason on the first of April 2014, This is theft I want it back
3003 AUD000000004640;
RETAIL PURCHASE;
EPOCH.COM *EART1, www.epoch.com

G
Apr 08, 2013 3:35 pm EDT

my bank account has had twenty five pounds eight pence taken out by you my membership was cancelled with plenty of time left i am no longer a member of any adult club and i would appreciate if you could return the money ; i look forward to hearing from you .george47revell@yahoo.com

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87 complaints
47 resolved 40 unresolved

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