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Epoch
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Epoch
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87 complaints
47 resolved 40 unresolved
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F
5:24 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am being charged for something l have no idea what it is and what it is for, I am a pensioner and can't afford this my number is [protected] is there any chance of a refund please I cannot pay this my e.mail is [protected]@googlemail.com please help thank you.

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E
10:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had an unauthorized charge on my bank account of $34.95 and The charge was from Epoch, I was unaware of this charge so I called the number that was associated on my bank account statement. A customer service representative answered the phone, his name was Tori Ell, at least that's what he said his name was. He was very rude and say that the police would...

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R
3:58 am EDT

Epoch - website fraud

I bought a member ship for a site that used false advertising to get people to join. When I realized this, I contacted Epoch through their live chat function. I told them I wanted a refund and they told me they WERE NOT ABLE. Once I told them I know they can and then that if I had to I would involve the authorities in the matter they refunded me immediately. Then rudely (and butthurt) said take care and that was that. BEWARE THIS COMPANY

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5:12 am EDT
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Hi. I have emailed epoch.com asking for an immediate cancellation of my membership. However, i have noticed that my credit card is still being charged with different amounts from the same guys, namely, epoch.com. Please assist me in this regard Kind regards Abdool Essa Durban South Africa Email: [protected]@telkomsa.net

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R
7:40 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

After using the service and corresponding by on-site messaging with a number of "women", it became apparent by their nearly uniform responses and highly similar language that these response could not have been written by different women but were in almost all certainty written by one or more people who most like represent this company. I really doubt if...

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E
4:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 25-5-14 I emailed your company concerning Fradulent payments taken from my Lloyd's bank account. You replied that refunds would be made for these payments please confirm this will include payment taken on1-5-14 for£19-03 please further confirm no more payments will be taken from my account. Otherwise I will instruct bank Fraud Department to seek legal...

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G
11:08 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Two charges for 19.95 each started appearing four months ago and I never signed up for anything, much less twice. When I tried to dispute the charge with Epoch the website asks for 2 of your username, member id, email address and credit card number. Obviously if I never signed up for anything, I don't have a username or member id, so basically they require your credit card number to dispute the charge!

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M
12:39 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Today I checked my credit card billing and saw a EPOCH.COM *GRANITYEN 14, 95 charge. But I didn't buy nothing in this period. I know that EPOCH is a "company that work with thousands of partners and do credit card charge for them" But I didn't bought nothing online or offline with this credit card. I already sent a message directly to epoch.com and hope get this stuff fixed soon.

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T
1:53 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I made, paid and cancelled my subscription with ihookups.com all within about 24hours because I decided that this site wasn't good for Australians. I was sent an email of confirmation by Epoch Yet I was charged $42.14AUD on the 23rd March by Epoch which is the billing company for ihookups.com I contacted ihookup.com about this who said I had to contact...

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I signed up for a website through epoch, received an email from epoch stating i would be charged £12.30 monthly, no payments for 2 months, then had on my credit card £19.00 TWICE MONTHLY, the absolute fraudulent scoundrels, Disgusted by the service. I asked for a refund and to cancel my account and detailed ALL credit card payments and the subscription...

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J
4:40 am EDT

Epoch - fraud

This name has showed up on my monthly bank statement with a charge for $40. I'm quite sure that I've never purchased anything on this website so it suggests that this company is processing stolen credit cards. Just to be sure that this never happens again I've closed my credit card and got another one issued. My bank told me that they can't help me in getting a refund as well...

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A
2:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epoch - unauthorized charges

Not once have I ever signed up or used this payment processor.

Received a SMS from the bank informing me of two debits while I was offline immediately voided the transactions. There were two:
EPOCH.COM - *RUSEFUL RM 256.17
EPOCH.COM - *FCIINCDBA RM 3.29

Immediately voided the card. Now I have to wait 10-60 days for the bank to investigate.

I suspect my card got skimmed and thanks to Epoch's very loose approval and guidelines, the fraudsters managed to get whatever they ordered or cash.

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1 comment
M
Aug 30, 2014 4:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

14/08/2014 EPOCH.COM * RUSEFUL 0, 00 24, 95 Combranç a nao Autorizada

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S
12:11 pm EDT
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Epoch - banking fraud

My debit card bank-Lloyds TSB phoned me by saying I was taken money from my card continuely by a company called Epoch.com which I haven't heard in my life. Because that debit card I use as a saving account to buy large goods like furnitures or flight tickets so normally I don't check the balance that frequently.also I don't use online banking so I was totally unaware I ve been charged by this company. Came back home, I took out my previous bankstatments to count, to my surprise, I ve been taken out 186 times of £6.8 in in less than two months from March till today! I was astonished! What sort of online payment company it is? It's totally illegal! Fortunately my bank will refund my loss and issue a new card, but still how they managed doing this is preculiar for me.

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2 comments
L
Aug 13, 2018 12:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I've been charge 2 times on 8-6-18 and 8-7-18 each time of 31 dollars which i didn't authorize, I need a refund or else im going to get legal advice, this can't be happening! Its illegal, thieves!

C
Aug 19, 2011 2:37 am EDT

I have get billed several times thru Epoch for 39, 45 USD for something I dont have the faintest idea abouth. The only info i have is following numbers. +1-[protected]. Pls explain. Best regards

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L
4:35 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Epoch.com*fciin have removed money from my account on a couple of occasions with a combined total of £40.54p on the 4th of february and 5th of february and the 5th of march, i want this sorted, i have only had my account 4-6 weeks and will only use it at bank ATM's, so please explain to me why i have had charges placed against me.

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D
3:17 pm EST
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Epoch - unauthorized transaction

I had an unauthorized charge of 14.95 to my account from this "business" after asking for a refund from another website which I guess uses them for internet payment transactions. Several others seem to have numerous encounters with this business charging monthly to their bank accounts without permissions.

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2 comments
A
Apr 30, 2012 12:28 am EDT

I was registered with Epoch, after 1 week I canceled my membership and I received confirmation email from them that my membership is canceled, but after 3 weeks they took money from my account even though my membership is canceled which made me mad, in addition, they don't refund money back to your account that taken without permission, I don't recommend anyone to deal with Epoch don't trust them at all be careful of your money, it was very bad experience with them they makes money by using different cheating techniques

May 29, 2013 1:56 pm EDT

Epoch is a billing company for thousands of websites. If you have a question regarding a charge to your credit/debit card or would simply like more information about a purchase, please feel free to contact us at any time.

If we can be of any assistance with your order, please contact us at: https://www.epoch.com/en/index.html

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G
3:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Epoch.com has taken the following unauthorized payments off myBMO MasterCard Oct 10, 2012 $30.75 Oct 11, 2012 $37.15 Oct 13, 2012 $34.99 I would like these unauthorized payments refunded!

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A
1:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Epoch - billing after cancellation

I registered with Nextdoor Models via Epoch and canceled my monthly recurring subscription (at Epoch's web page) after about 2 weeks. When checking my credit card report today, I found to my surprise that I had been charged already for 2 months and 3rd payment was booked.

I contacted Epoch's billing support and they agreed to cancel the booked amount but refused to refund the 2nd charge, which was made after I canceled. They said that I should have gotten confirmation e-mail about cancellation. I didn't get it but their web-page had confirmed that my subscription was canceled. I remember it well, because I was surprised that it said I can still use my subscription until end of first month, although I canceled early. Yes, now I see that their web-page also says that on cancellation I should expect a letter of confirmation, but I didn't notice it back then, I trusted the confirmation on my browser screen.

My conclusion is that Epoch's service is either broken or deliberately tries to take advantage of those who don't read the fine print.

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2 comments
S
Apr 18, 2013 11:55 pm EDT

Ainna, You're not alone. I had the same experience and had to cancel my debit card and be re-issued a new one. I was extremely lucky my bank didn't pay them as they recognized it for the fraud that it is. They issued what they call a "Falcon Alert" which is a system they use that automatically stops payment on any suspicious payment demands.

D
Dec 18, 2012 9:44 am EST

Well, I'm glad it hasn't been just me. I would feel so alone! Debra Mathews

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Epoch - trial membership scam

Epoch.com is an internet payment service provider that provides credit card billing services to its subscribers. The way the trial membership scam works is that when you sign up for a trial, you are sent two separate receipts, with two distinct account numbers and two different site names. The first one is for a random site that is unrelated to the site you signed up for, the second is the site you signed up for. The first account number is not cancellable through their web site, clicking on the cancel link and entering the account number from the receipt returns "Unknown account" every time. The second account number (from the second receipt) associated with the site you signed up for, IS cancellable through their web site. If you fail to telephone them, or use their Live Chat to have Epoch customer support cancel the account, then it remains in their system - hidden from your view - and will trigger a payment later. Later, if you complain and call them out on these facts, they cancel the hidden account making it look like you cancelled it on the date you complained. The only way to prove they are doing this is to keep an HTTP transaction log showing that you attempted to cancel through their website and their system FRAUDULENTLY denied that such an account existed. Pay careful attention to the receipts you receive by email, use only their phone or live chat to cancel, and make sure you get a cancellation confirmation number from the support representative. These guys are definitely ### and need to be shut down. Any site you come across that offers the choice of either Epoch or ccBill, don't ever choose Epoch!

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1 comment
C
Jan 01, 2014 3:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I signed up for a site so that my husband could use it, and now there are receipts being emailed to me: charges on one receipt for the correct amount of money (not the correct website) and another receipt with charges that are, not only in addition to what I agreed to, but more that what i agreed to (also, not the correct website)! So that is more than double what i agreed to when i signed up. I tried to go and cancel at the Epoch.com site but it said i needed a username and password... i tried the one that i use to get into the ACTUAL site that i was ATTEMPTING to join and it said it was wrong. Usually I get a confirmation email or something when i create a username and password and ESPECIALLY when i am using a card to purchse something on the internet. NOTHING! Nothing but receipts from the two sites that I DID NOT sign up for! Another method of logging in to cancel at the Epoch site was to give them my card#... I just don't feel like that is a very smart thing to do at this point! Unless, maybe I'm wrong. Maybe it's too late to worry about that, as they are already charging me so it doesnt make a difference if i give it to them again or not! PLEASE HELP SOME ONE!
thanks.

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M
10:30 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Epoch - unauthorised transaction from debit card

I have an unauthorised transaction from my debit card 21/08/2012, from EARTCOMLL.epoch.com ffor 37 dollars..how can i stop this from happening...Thankyou martin cain

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C
1:55 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I came across a series of transactions from Epoch.com *Granityent that was processed all on the same day - they total to $723.32 all on my Visa Debit Card. I have alerted the fraud team of my bank - as I have not authorised these amounts - when I investigate them further it appears that they are based in Europe as I have been charged conversion rates. How...

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