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3.6 39 Reviews

EOS CCA Complaints Summary

25 Resolved
14 Unresolved
Our verdict: With a good resolution rate, EOS CCA generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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EOS CCA reviews & complaints 39

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12:28 am EDT
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EOS CCA Past Due Balance

They're trying to collect a charge of $51.76 for XM Radio 4 months after I cancelled my XM subscription. The person that talked to my wife was very rude. I think his name was Jaeyon. His supervisor was even worse (name as Eric). I am contacting my lawyer to go after these guys.

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Old grandmothetr
Duluth, US
Feb 07, 2013 12:04 pm EST
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I am a Grandmother 78yrs old and my husband 83, just got a phone call from EOSCCA.
At call from KORA, she wanted my granddaughter who doesnot live here -and called us to locate her.
She would not tell what it was about --but needs to contact our granddaughter.immedfiately about a account.
Poor old granddad is worried to death. He had to take a aspirn as it upset him so.
I am looking on line and see all these complaints. Here is another from us
I guess we will have to pay out of small funds.

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9:48 pm EDT
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EOS CCA Collections Fraud

I received a letter at my Great-grandmother's address where I lived in high school, twenty six years ago. It states I owe AT&T $745.32. This is physically impossible, as I now reside in the UK. My AT&T account was closed almost a year ago and there is no outstanding balance. What's more, I've never had a phone bill that high in my crabbed 43 years,

Be very wary of this company and these letters, which look extremely official. Something is not right here.

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ChrisM85
, US
Jun 17, 2012 12:51 pm EDT
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Hi bach1369,

EOS CCA is a well known collection agency in the US. (In fact, I believe their parent company is in the UK.) They do have sort of a nasty habit of attempting to collect debts that people don't owe, but these accounts are sent to them from AT&T and sometimes they just have the wrong person who happens to have the same name as you. (When they are looking for someone and don't have much information to go by, they get desperate and start mailing stuff to everyone they can find with that name.)

It's not necessarily fraud, it's just bad information on their part. Your best bet here is to write them a letter and explain that you are not the person they are looking for and to validate the debt proving that they owe it. By law they have to comply and send you bills and/or a signed contract with your signature proving it's your account. If it's not your account, then they obviously can't get these documents. When they realize this, they have to remove your information from their systems and stop contacting you.

Usually in the US this is done with certified mail and a return receipt, but I'm not sure how you would go about doing this if you are in the UK. Rather than venture a possibly erroneous guess, I'm just not going to attempt to advise you any further other than to say most of them time you need to contact them by mail in order to remedy this problem.

I hope this was at least some help to you, best of luck!

Chris

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1:25 am EDT
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EOS CCA Scam- Student loans

Well First off this company calls you to ask you to verify your last 4 digits of your social security #. They call you from a blocked number. They tell you they can't discuss anything with you til you confirm your soc. security. They called me about my student loans I have out. Said they are over 200 days past due and that they are needing the full amount from me of 4, oo0$. They tell me that my loan companies have gone out of business and have been out of business for months now. Which is not true I have been receving mail from my loan companies just got one 3 days before they called me. My loans are not past due and I am in forbance. Due to the ecnomy there is no work in my field of training. They said my loan is a private loan which I do not have any private loans out first of all, plus the loan that they were talking about the amount was less than what they said and is a federal loan. I called and talked to my loan company to let them know and to beaware of this company that is falsely telling people with student loans out that the companies have gone out of business. The loan companies are going to be fileing complaints to the federal government on this company. Not to mention they said they can't send me proof of my debt. They say I have to fax in my info to them for them to send me my promisary note that I singed when I was in school which I have already. Everything doesn't match up! SCAM, SCAM, SCAM! Going to talk with a laywer about this one! Oh yeah I am helping my loan company files charges to on my behalf!

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eggharb11
Boston, US
Dec 28, 2011 6:03 pm EST
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They are a real company. They verify your social so they don't disclose you personal info to others, by law, they have to do this. FDCPA Law. I wouldn't waste time contacting a lawyer, he will tell you the same thing. Accounts are contantly bought and sold by agencies. The only way to really find who is handling your account is to pull your credit report and see who is reporting on it.

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EOS CCA Fraudulent Charges & Credit Impact

I purchased a Lexus in March of 2011 and was questioned about an outstanding balance that was in collection with EOS-CCA. Supposedly, EOS claimed on my Experian credit report that the original charge of $473 was with Sprint PCS in July of 2006; with interest, the amount has now skyrocketed to $778 by March of 2011. Confused by situation because I never had an account with Sprint, I called up Sprint only to find out that their records show no history or account with someone with my social security number; they don't know who EOS-CCA is.

The unfortunate thing is that this fraudulent item showed up on my Experian credit report and reduced my credit, albeit immaterially. Now I am in the process of filing complaints with the Consumer Bureau against both EOS and probably also Experian, the first for making fraudulent claims and the second for not doing their job as a major credit bureau and looking into these fraudulent claims.

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2:37 am EST
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EOS CCA Collection

On 6/13/2009 I received in mail a collection for an AT T Mobility account under another debt collection company. I of course had no knowledge of this account that was opened and I submitted a letter to that collection agency advising to produce signed documents, confirmation of billing and any other identifying information showing I, myself opened the account. Well, they couldn't and sent notice to all 3 credit bureaus to delete the account and it was. Then I go to my mail box in January of this year and find a collection notice from EOS CCA for once again AT T Mobility, get this for an account opened Decemeber of 2009 with a balance of 705.96. I never received a call from this company nothing but one notice in January of this year. I filed a complaint with the FTC, I sent EOS-CCA a certified letter on 2/18/11 that I got confirmation they have received and still no phone calls or letters. I wasn't shocked one bit when I saw several other complaints for the same thing for the same type of fraudulent account (cellular service). Hopefully, they will respond to this matter soon.

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11:28 pm EST
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EOS CCA fake calls

I rec'd a call a call demanding I call back to [protected], seeking EVA LONDON. i CALLED TO EXPLAIN THAT NOBODY BY THAT NAME LIVED HERE AND i NEVER KNEW ANYONE BY THAT NAME. i TRIED TO LEARN WHERE THEY GOT MY NUMBER - I AM ON THE NATIONAL DO NOT CALL LIST = AND TWO DIFFERENT PEOPLE HUNG UP. ON THE THIRD TRY A WOMAN IDENTTIFYING HERSELF AS THE MANAGER TOLD ME THEY WOULD REMOVE MY NAME, BUT REFUSED TO TELL ME WHERE THEY OBTAINED MY NUMBER. fRAARIMG IT WAS A SCAM, I ASKED WHO THEY WERE AND SHE FINALLY TOLD ME THEY WERE A COLLECTION AGENCY. I TOLD HE I WOULD REPORT THEM AND SHE HUMG UP. I GOOGLED THEM AND SAW THIS PAGE. I AM AN 84 YEAR OLD SEMI-RETIRED UNIVERSITY PROFESSOR, WIDOWED AND LIVING ALONE, SO I AM CONCERNED. PLEASE HELP ME IF YOU CAN. THANK YOU.

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5:19 pm EST
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EOS CCA Debt for deceased person from 2008

My sister committed suicide 2 years ago. At that time, AT&T sent a number of overpayment checks to her; but since there was no probate of her estate, they were never cashed. She left a virtually bankrupt estate and her husband at the time committed suicide 10 weeks after her death. I contacted AT&T about her death and they said that all of her accounts were settled. Over the last few weeks (now 2011) I have received a number of calls and a reference number claiming that she owes money, refusing to provide me with details and demanding a copy of her death certificate. While I have little problem sending copies of her death certificate out, I am bothered by the fact that these accounts were settled. I believe that EOS is trying to collect on something already put to rest.

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8:44 pm EST
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EOS CCA Collection for Earthlink

EOS CCA sent me a bill demanding payment of $69.07 for Earthlink. I called Earthlink and they could not locate my account (probably because I have never had one with them). I tried to call EOS CCA numerous times but no one will answer the phone. I have sent them written information stating that I have never had an account with Earthlink along with my phone number since they will not answer their phone but I have not heard back from them. They want you to make a payment by touch tone phone which means they would have all of your bank account or credit card information.

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10:49 pm EST
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EOS CCA - FRAUD AND COLLECTING PAYMENTS

I RECEIVED A LETTER FROM THIS EOS CCA company, stating that i have a due amount of $596.42. i call the company and they always forward my call to another person and they can't answer my questions. from that moments i have a doubt already that it was a freud. i call the at&t but they cannot find any charges or over due in my name AND THEY WONDER WHY I HAVE...

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1:37 am EST
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EOS CCA Collection fraud

We received a "NOTICE OF COLLECTION PLACEMENT" for their client, EARTHLINK. We have never used EARTHLINK. How can EOS CCA claim that we owe their client money?

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kahyt
, US
Dec 15, 2018 7:51 pm EST

can eos take my

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H. Zayre
, US
Sep 18, 2015 11:37 am EDT

People need to stop fronting and pay they bills. I owe money I pay it. Dead beats just make it harder for respectful citizens to live life. And what does the AG or the police have to do with your bills? You know you owe it. Pay it. They gone get it one way or the other.

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lavenderlady1
, US
May 16, 2011 8:09 pm EDT

I also received a letter from EOS-CCA telling me I owed $102.60 for a Verizon account I closed, when I said I had talked to Verizon about all my accounts and they all had a zero balance I was told "Yes they have a zero balance because they have been turned over to the collection agency"? When I mentioned that Verizon had not sent me a final bill because of those zero balances, the answer was "if the final bill got lost in the mail that is not Verizon's fault". Why doesn't someone do something about this? Do we have an Attorney General? Do we have police forces? Why must honest bill paying people be put through this form of harassment?

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10:03 pm EST
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EOS CCA collections

I recieved a collections letter from this agency today...claims At&T unpaid account...funny I paid the last bill that AT&T sent me and, I have the cancelled check as proof..AT&T tried to collect twice on the final bill and I did'nt pay them but ONE time for the final..I wrote to AT&T and asked them for written documentation for date of service and they refused to provide it..instead they contacted EOS CCA of Norwell Ma., I have documentation from the new service provider with the dates and AT&T is attempting to collect what they are NOT entitled to. So, now I am willing to provide this collection agency with that info as soon as they provide me with the specific dates that AT&T is claiming UNPAID to them...People you've got to watch these ###s..some of the biggest and most well know companies are the biggest thiefs.. I am also contacting the Federal dept collection agencies to file my complaints..all that are being harassed by these two put a cease and desist phone communications notice in the registered mail to these ###s...when they show up on your phone line document this and report them to the federals.

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$teve$
, US
Dec 29, 2010 2:07 pm EST

This is part two of my XM Satellite Radio complaint: I received a letter from EOS CCA on December 27th. The letter was dated December 17th. It stated I owed $26.14 for charges from XM Radio. (see previous complaint). The issue I had with EOS is that they stated they cannot provide any evidence to me, yet on the back of their letter it states the Federal Requirement to send me such data provided I complain within 30 days of the Date of the billing. EOS decided to take 10 days of that right from me (see dates above) and secondly stated they do not provide info it is up to me to get it from XM. I do not believe that is the regualtion and I think the practices of EOS CCA and XM Satellite radio should get investigated by those responsible for protecting consumers. As stated in my complaint on XM the situation was fixed however it is MY credit report and info that will suffer for the errant information and practices of these companies.

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Kierlanar
Seattle, US
Dec 22, 2010 8:03 pm EST
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Cgs, I have been a professional collector for over 12 years, now retired, and I would like to give you some advice here...read the FDCPA (type that into your address bar) and that will give you all the federal laws ALL collection agencies must follow. There is no
Federal dept collection agencies, as you say, that will resolve this. However, file a complaint with the FTC so it is logged, and then file a complaint with the stats AG office...THEY are the ones that can do something. You are requesting what is called validation of the debt, and that is something that you have the right to request (if done in writing) within 30 days of the initial contact.

One last piece of advice...NEVER pay by credit card, debit card or check. Pay instead by postal money orders or Western Union (if they accept Western Union Quic Collects).

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EOS CCA COLLECTIONS

This company contacted me about an allegid old sprint acnt I had. They told me they would removed this off of my credit report. I work in collections and agencies cannot do this...it remains on your credit if you pay an old acnt or not. The rep advised me that Sprint would not have access to this acnt b/c they sold it in 2005 and they are just now able to find my information by skip trace. I contacted Sprint and they said they would have access to all or any acnts I have with them. I am still a Sprint customer and there is no way I would be able to have service with an outstanding balance like that. I have filed a complaint with the BBB of TX and will try to get more information from the company EOSCCA. What more can I do here? They have access to at least the last 4 of my ss# and they say they are reporting this on my credit.

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EOS CCA Illegal!

People please do not give your info or money to this company! They were on the news a month or so ago. They hire felons to work for them who are looking at your personal info. One man sued them because a man from the company was harrasing him on the answering machine. He called the victim the n word and something about banging his wife. This place is crazy! If they harass you, call the bbb! They legally can not call you at your place of work, or past 8pm, nor on Sundays where I live. Most of the time they have the wrong person anyways.

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EOS CCA collecting a bill from AT&T Mobility which I never belonged to

I am receiving a collection letter from this company in reference to an AT&T Mobility account and I never belonged to AT&T Mobility.

It is on my credit report!

I know nothing of this bill.

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Macbrayer
Midvale, US
Apr 30, 2011 1:27 am EDT
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I have just settled a lawsuit out of court with this company. They will pay my attornies fees, I get a $300.00 personal settlement check and they will remove all negative collections data from the three credit reports. It does pay sometimes to argue. It was an old AT& T bill for a Cingular Cellphone early termination fee - remember ATT bought Cingular. What I did was keep a record of when they called, and even was able to record one of the treatening calls. When they called my ex-husband (who I divorced over 15 years ago) I knew I had them. Here is the attorney who helped me.
Krohn & Moss, Ltd.
120 W. Madison St., 10th Fl.
Chicago, IL 60602
[protected] ext 242 (office)
[protected] ext 238 (alt - office)
[protected] (fax)
E-Mail: ahill@consumerlawcenter.com
Web: www.krohnandmoss.com

They can not help with every collection company and they can not always settle but they were very upfront with me before we started whether they thought I had a case.
Thank you Adam for all your help

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Ms. McFarland
Carmel, US
Mar 05, 2011 2:40 am EST

I submitted a complaint with the FTC that is still under investigation. You should request for them to provide any signed documents confirming you opened the account, you have the right to ask as an consumer. There are a lot of complaints against this company. Take action and report to the FTC at ftc.gov It's easy and it will be investigated.

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owlspotter01
arcadia, US
Jan 07, 2011 6:52 pm EST

My husband is a victim of Identy Theft. When we recently pulled a credit report we found an ATT account that he did NOT OPEN. I called them and asked for the ID theft department. The lady I spoke to told me that she had to speak directly to my husband. I informed her that he worked long hours and was unavailable and that I had been handling this situation for for the last 5 years. She told me she didn't care who I was or what I did or didn't do, that she wanted to speak to him because he needed to pay his bill. I tried to be polite but in the end was so mad that I said SCREW YOU and hung up. This company needs to change their attitude and practices ..not everyone is a deadbeat. There are honest people that get taken advantage of and their opinion is everyone is QUILTY NO EXCEPTIONS!

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Adamxa
, US
Dec 07, 2010 4:11 pm EST

dispute it on your credit and fight it. AT&T "should" have a so called contract and they need to provide it to you, if they don't have it. start a calm against AT&T on your credit as well.

but a account with AT&T will also be on your credit, so what you need to do is fight and dispute both off them have all the documents you have regarding this issue. be ready though it may take at least 60 days but if you can prove it is not your account it will be removed from your credit .

also check out Fair Debt Collection Practices Act. you may be entitled a 1000 cash reward paid by the company for harassment

SOURCE. i use to be a collector.but i had morals and respect.

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Pdickerson
Greensboro, US
Dec 06, 2010 6:56 pm EST
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I never received a bill from EOS CCA, yet it is on my credit report for an AT&T bill that I know I paid before I changed carriers. The bill is only for 99. I paid $15 just to see what would happen and now they tell me that I owe $102 after the $15 was received. I asked them for a bill and their response was that I should have already received an itemized bill. I was transferred to a manager and she told me that it was not profitable for her to send me out a bill. So I asked her how would I even know if the payments were received. She told me only one report would be sent out and she had a terrible attitude. This is the only negative thing on my report. At this point I think I am going to dispute the validity of this charge. This company is TERRIBLE

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Atreyu57
, US
Dec 01, 2010 5:33 pm EST

The exact thing happened to me! It's on my credit and everything...I never received a bill from AT&T! Only a collections notice from the horrible EOS CCA company! Dont try to call them, because they will blame you and make you feel like ### about yourself! This is a horrible company and needs to be shut down!

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EOS CCA Payment

We received XM Satellite Radio when we purchased our new vehicle for a free trial. Then, we renewed a couple times. We decided this last time NOT to renew and next thing we know, we are getting a bill from them for $39.78. We don't owe this as we did NOT renew. Within a few weeks of us not renewing, they turned our name into this collection agency and we've been getting calls ever since. and, believe it or not, they (XM Satellite Radio) are still sending us letters, asking for us to renew. This is ridiculous and needs to stop. I have already turned XM Satellite Radio into the Better Business Bureau and am getting very tired of these collection calls when my credit is otherwise impeccable.

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EOS CCA AT&T debt on closed account

Switch Cell Phone service from AT&T to Sprint. Sprint closed the AT&T account. Later we get a call from AT&T saying the account wasn't closed and there was a balance. We resolved the issue. Now EOS CCA says they're attempting to collect a debt. We called AT&T and they said the account it closed and there isn't any balance and they'll take care of it. That's been over a week ago and we're still gettting harassing phone calls from EOS CCA 2-3 times a day at home and at work. It's my wife's phone so I don't know how they got my work number.

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CT0720
Chicago, US
Apr 29, 2014 8:35 pm EDT

I just got a letter from eos cca and it for AAT bill. They state in the letter if I don't pay 50% of what's own they where going to get a judgement against me. If I don't call them I 30 days. I don't know what to do? Has and I been through this with this company please tell me thank you.

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Miss Miranda
Taylor, US
Oct 11, 2012 9:40 am EDT
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I had an AT&T internet account and refuse to do business with them again. They originally opened up my account for the wrong lot number, and, instead of fixing that problem, just opened a SECOND account in the RIGHT lot number, and charged off the wrong one since I refused to pay for service that I wasn't getting. The collections account came to light when I bought my house and discovered the threatening calls and letters I was getting was for the WRONG account, not the one I'd been paying. The credit bureaus (namely Experian) corrected this error for me, quite quickly, but apparently, the collections agency does not care. They suddenly started calling me again. I'm pretty much livid right now and hope this company gets busted. Filing a complaint with the FTC.

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EOS CCA Scam

They called me with a claim of a bill they were trying to collect on from Verizon. The Bill was for over $900. I had an account with Verizon years ago and closed it - years ago.

They claim that the bill was for a phone number I know nothing about. They have not sent me any bill, or evidence that they hold any debt or what it might be for, but they did say that the "uncollected funds" has gone on my credit report. I doubt that .

I'll check, but their story keeps changing. They gave me a "reference number" that I tried to use but they do not recognize. So there is no accountability. No evidence of anything other than a scam.

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Agnes Maria
, US
Jun 12, 2017 1:34 pm EDT

Don't know how they got my number, which I've had since 2014. Suspect online service using SMS confirmation. I have never had any credit cards. I have no major bank accounts and have never taken out any loans. I have no outstanding bills and I do my taxes. This is a scam and I have blocked all of their numbers so far. They will get a cease and desist letter if they continue to call me.

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cullen hankerson
, US
May 29, 2017 4:14 am EDT

I have been incarcerated for 7 years and I should have no credit balance. I need u to correct this problem

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Agnes Maria
, US
May 26, 2017 9:52 am EDT

They woke me up this morning. I simply hung up. I have never had a credit card, I have not had a bank account in over 16 years, and I have only worked for myself (using a small local Credit Union for all transactions). I have never borrowed money, I have no debts with any company and I do not owe the government. And I do my taxes, etc, etc, etc. There is no way for EOS to have gotten my contact information except through one of the companies that uses a phone number for confirmation for the use of their services, such as AdobeID, IPSOS iSay, PayPal, etc. In all likelihood, someone with access to the information obtained by legitimate companies is using this information, and it is most likely a low-level employee. I can see that EOS is scaring a lot of people with actual debts or who are unsure. EOS uses illegal tactics and should be reported to the appropriate authorities. They are illegitimate and have awakened the wrong person from their slumber this morning. I am not even on the financial map and yet they are trying to claim all sorts of outrageous nonsense regarding debts that I cannot possibly have. Let this be a warning to all who might be worried. EOS represents no one but their fraudulent selves, and should be taken down like the [censor] that they are :)

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Kiely
Plano, US
Jan 24, 2012 10:09 pm EST

I thought everyone was very nice there. I got transferred a few times but got to the right Rep. She offered several solutions to help me with this before it went on my credit bureau. Wouls recommend them again.

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NotYourAverageIdiot
Brooklyn, US
May 30, 2014 10:47 am EDT

I for one disagree with Caitybaby93 as well as most people in this posting. This company does harass people. They called me looking for a very ex boyfriend about a month ago. On the first call I told them he doesn't live here anymore, hasn't in a year and a half . I don't know where he is or how to get in touch with him & do not care. I asked them to remove my number from their file and was assured that it would be... but...since then I have received 5 more calls. Each time I have told them to stop! They insist on cross examining me each and every time. Each and Every time I also tell them to cease and desist. Today I called back and asked for a supervisor and was transferred to someone who told me the the file had been marked that my phone was not to be called back on the 17th. Well today is the 30th. And I was awakened to yet another of their highly trained harassment specialists. I informed this 'Supervisor' that I have a full record of dates and calls and names. If I receive another call now they will be facing a major lawsuit because the next call they receive will be from my attorney and the states Attorney General!

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marrisa407
, US
Apr 27, 2014 9:57 pm EDT

I just received a notice from EOS CCA regarding a debt that I know I have with At&t. My intuition has led me to investigate further. I am positive I owe a different amount. What should i do. I know a software the Galaxy's s 3 had a Lookout Security app to protect our phone from hackers. However, a few weeks ago Lookout Security emailed me telling of a system bleed which consumers personal info may or may not have been leaked. Any suggestions?

thanks marrisa

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mr. wounderful
Aurora, US
Jan 19, 2014 1:32 pm EST

I worked there for 3 months. It was the worst place ever. I have 20 years collection background and they treat the debtors and employees like crap. They are proud to have a 80% employee turn over each year. Do not pay them anything since the accounts are out of statute. If you pay even $5.00 you restart the statute.

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Browniepoints
Richmond, US
Sep 11, 2013 2:58 pm EDT

I received a bill from EOS CCA for $92 for AT&T Mobility. We contacted AT&T and found this charge to be an accounting error on their end. We were in the process of buying a house, and didn't have time to wait for them to get the information to EOS CCA. We contacted EOS CCA, sucked it up and paid the bill with the understanding that it would be removed from my credit report. WRONG! Not only was it not removed, it was never updated as full paid. Best part- I paid the account in November of 2012. I still have a copy of the credit card statement with the charge on it. I just received another letter from them dated September 5th of 2013 for the exact same debt.
So, not only did they not follow the terms the of the payment agreement, they never credited my account.
Needless to say, I've already bought my home. I'm sending them a certified letter today. If they don't fix it, I will spend the money to sue for violations of the FDCPA, FCRA and defamation of character.

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ethos
Somewhere TEXAS, US
Aug 04, 2012 11:15 pm EDT

If you don't owe a debt don't be had by these clowns. Google cease and desist letters and you will banish these clowns so quickly out of your life.

Tiffany Washington
Tiffany Washington
, US
Aug 03, 2012 9:24 am EDT

If you think they are wrong, call Verizon and ask why/if they put you in collections..

That would explain everything.

Check your facts first, it's your best defense.

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5:49 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

EOS CCA Dun for XM Radio Service

Received a call from EOS CCA on 3 Feb 2010. Called back at 1740 hrs and spoke to Sandra Dayton. Ms Dayton informed me that I owed XM Radio $48 and change. Rationale for debt was that I failed to renew my service when my one-year subscription had expired and did not cancel the service by contacting XM Radio’s cancellation service by phone and canceling the subscription.

Contacted XM Radio at approximately 1820 hrs and spoke to a Mr Perez about this situation. Mr Perez transferred me to XM’s “Listening Care” department. Once transferred to that department I spoke to Mandy. I explained the situation and she offered to waive the charge. I explained that I didn’t think I owed XM anything, but that if she wanted to waive the charge that was fine by me. I confirmed with her that she had removed the charge from my account.

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N. Horto
St Marys, US
Mar 10, 2011 1:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

I to have been called just about everyday for about 2 months about XM Radio from this EOS CCA company trying to collect $96.66 when we had called them in Januaray 2011 and told them that we'd like to cancel out XM radio's which I paid like $9.95 for 2 of them ea. and I was current in December. I got a bill in January stating that I now owe $96.66 for something that I had called and cancelled and now as of today 03-09-2011 they say that I owe because I this because they (XM) didnt' give me a cancellation number. This guy had called me [protected] and the same guy called again today 3-9-2011 he says mama you owe this on 3 radios and I told him like I have been telling them for almost 3 months now that NO I DO NOT I called and cancelled in January. What do I do? They keep calling and calling. The radio's have been cut off since January.

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6:11 pm EST

EOS CCA Fraud

They have sent me a collection notice in the mail stating that I owe $27.47 on an XM Satellite Radio account. I called them to verify and all they would say on the phone was " would you like to use your credit card now please". So I called XM and they told me I had a $0 balance. This collection notice was odd since I have been paying in advance 3 months at a time. Now i have to find out how they are going to ruin my credit score... this is CRAP.

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unhappyconsumer55
Boston, US
Aug 13, 2010 8:24 am EDT

Company continuously has called to harasses me. I've have called to simply ask for a record of the debt to be sent in writing and they have refused.

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Ace786
, US
Jul 13, 2011 6:27 pm EDT

Absolutely, Fraud and a Cheat...The moment i Told Miss.Clark I am in the police station and she needs to give me her information so i can dispute this $1000.00 amount that i never owe to anyone...She said oh, don't file the claim yet because she does not have all the information...I said ok whatever you got just fax it to me to this police station Fax number I gave her the Fax #...She said oh it will take few hours to get the information...and please don't file the claim because if you dispute the amount and just in case if it is your debt and you forgot about it it will back fire at you and you will be arrested because CCA had Requested A Warrant Against me Already...( i was In Tears...lol...They care about me...). well, till now never heard back from them yet!

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Unhappy314
, US
Jun 26, 2011 4:25 pm EDT

Company is a FRAUD! Beware! They sent me a collection notice via USPS Mail stating that I owe them $474.80 from a past due ebay balance. I don't owe EBay a nickel! Do they honestly think people are going to pay debts by being strong-armed into giving a credit card number. This company needs to be investigated by Law Enforcement and other State Agencies.
FRAUD, FRAUD, FRAUD!

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S and B
, US
Apr 09, 2011 6:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To Rob D and Ryan H--read before responding to these people's comments and telling them to pay their bills, how about paying attention to their comments first? They are paying their bills! They are being erroneously sent to collection over bills that they already paid in full according to their contracts!

My hubby and I have our own horror story with CCA--we have been fighting with them now for 3 years over a cell phone bill that we don't owe. It was with AT T. We started service on Nov. 2, 2007. We ended the service on Nov. 16, 2007. That was only 14 days and we did not make any phone calls with it! We had a contract that said that if we ended that contract within 15 days, we would owe nothing. We didn't hear anything bill wise from AT And T at all. No bill, nothing. And then all of a sudden, January of 2009, we get this collection bill from CCA. We have now reached the point where we are reporting them to our own state's attorney general's office and the Massachussetts Attorney General's office because they have been breaking Fair Credit law--our attorney demanded that they send us proof that they(CCA) are licensed to operate in the state of Washington(that is where we live), and they haven't sent that, the attorney requested that they send us an itemized statement and a copy of the contract that we signed, they haven't sent that, they were told that if they did not send these things that they were to immediately remove this item from my hubby's credit report, they didn't do that, and they were told to cease and desist calling us. They didn't do that. So, I don't care how reputable you say they are, the fact that they are treating me and my husband this way tells us that they are not reputable. They have broken the law in our case. OH, incidentally, we have receipts proving that we returned the phones and ended our service when we said we did. And that proof was sent to them. They have it. But they have chosen to ignore it.

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Dan in N.Y.
New York, US
Mar 22, 2011 3:59 pm EDT

First, this goes out to Claudia M. She is obviously one of those Vile Collections People--who in my view, are nothing more than minimum wage losers who do not possess the skills or education to find a better job, and who perhaps found a way to get back at the world for being mean to them in school when they had red hair, freckles and braces. That said, I am a Vice President in Credit Card Banking and Collections. I do not believe in sending aging accounts to outside agencies, due to the fact that they are often unprofessional vermin with no interpersonal skills. As a banking professional, it is necessary to realize that each and every agency represents the bank, be it collections, legal, chexsystems or other consumer agencies. Since they are representing the bank--albeit for a sizeable commission on whatever they collect--they often will stop at nothing to collect, including, but not limited to fraudulent representations. I myself have hired and fired over 50 outside collection agencies throughout my 26 year tenure with this banking corporation. I have fired over 100 bank employees throughout my rein as department supervisor, manager, team leader, and division leader, most of which was due to an ethical concern. Whether you are a retail store, banking or mortgage company, or collection agency, we are ALL bound by the rules of the Consumer Fair Debt Collection Practices Act--as amended. I think that the heirarchy of C.C.A. and Claudia M. should realize that by now, and perhaps look for guidance from the American Collectors' Association. If you do, you may just realize that there are better, more productive and HONEST ways to collect legitimate debt--without violating the laws which protect the consumer. My division does it on a daily basis, and our numbers are so good, that we only have 112 charge off accounts left, out of over 10, 000. I dont care whether the debtor sends us $10.00 a month, as long as they are consistent. In these economic times, I would rather collect $10.00 a month from 10, 000 debtors = $100, 000.00, than to collect $2, 500.00 - $5, 000.00, and have to give HALF of it to the courts, and lawyers for legal fees. Get with the times people, George W. Bush and his self-serving War has cost us--the free world--our economic stability. Hopefully one of our presidents, be it Obama or another, Republican or Democrat, will be able to restore it one day soon. Although, I am not hopeful for a speedy recovery. Until it happens, people are worried about being homeless, jobless, and without food, clothing and medical care for their children, the elderly, and themselves. What makes you think they are going to worry about an old credit card or bounced check, or cell phone? Especially since the banking rules are requiring damn near perfect credit instead of GOOD credit in lending of any kind these days, what's one small smudge on their Experian Report--especially considering that $500.00 or $1, 000.00 could feed a family for months?

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tomasg
pueblo, US
Oct 16, 2010 9:10 pm EDT

I received a bill from EOS CCA stating i owe 7650.00 for a school i attened..I never went to school..and when i tried to call the 800 number listed on their form the number doesnt even go through..Now i have take the time to write and check my credit report..as if i dont have enough to do all ready..what is this world coming to.. if someone is using my personal info i will go after them and do what needs to be done...

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michelledillon
Magnolia, US
Aug 13, 2010 2:08 pm EDT

This is a copy of the letter that I filed (on-line) with the OCCC, BBB, Texas Attorney Generals Office and the FTC. If more of us file complaints online then maybe we can make a difference. It only takes a few minutes to do. By the way I do have the recording of the conversation with CCA and for $50 you can buy a recorder that attaches to your phone (cant be a cordless phone, you will need the old fashioned phone with cords) from any Radio Shack.

Regarding Complaint Against: Check Collectors of America, 2650 Foutainview Dr., Ste 225, Houston TX 77057

August 13, 2010

Today, I called CCA (Check Collections of America) and spoke with (and recorded the conversation that I had with a lady only naming herself as) Ms. T, today. The phone number that I called was [protected]. I verbally requested a cease and desist and that all future correspondence be mailed.
The reason for this letter is that I have filed complaints with the FTC, Attorney General’s Office, The OCCC and the BBB. I have read the Attorney Generals web-site regarding fraudulent debt collection tactics. I believe Check Collections of America (CCA) to be in violation of fraudulent or deceptive practices; which are prohibited.
I was told (by Ms T.) that she represents an attorney (Eileen) and that she was going or has already filed an affidavit with the District Attorneys Office for a hot check. I know that debt collectors are not allowed to deceive consumers with the following:
• False representations implying that they are attorneys or that there is the involvement of an attorney in collecting a debt; Use of a false name; Falsely indicating the legal status of papers or forms sent to you; False representations that you have committed a crime or that you will be arrested or imprisoned;
I believe that CCA is in violation of the Fair Debt Collection Act. There are also penalties and violations in regards to the Texas Debt Collection Act. Check Collections of America (CCA) are subject to criminal and civil penalties. These violations could also result in an injunction and damages against CCA. These actions are also violations of the Texas Deceptive Trade Practices/Consumer Protection Act which gives the Attorney General the authority to take action in the public interest.
As I stated to Ms. T that I have contacted St. Lukes Hospital (Where the alleged hot check was written) and was told that this check was not returned for

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JussSayin
Victorville, US
Aug 05, 2010 12:29 am EDT

I want to know how CCA got my telephone number, calling for someone I haven't seen in 8 years. This person is only connected to me via facebook and doesn't have my telephone numbers! I'm freaked out by this company. If they call again I will file harassment reports because I do not have this person near/around/living with me and they are calling for her constantly! I do not owe these people, they need to quit calling already!

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family member
Pell City, US
Jul 20, 2010 8:00 pm EDT

The problem I have had with EOS-CCA is they keep calling my house asking for my brother in-law or trying to get message to him. My husband and I have relayed the message to him and told EOS-CCA this and to take us off the calling list. Yes, my brother in-law has had trouble in the past paying his bills, so I am not saying the collections isn't correct. I just don't like getting all the phone calls from collectors (not just EOS-CCA) trying to collect debt that isn't ours. However, most of the other collectors will stop calling once asked. One EOS-CCA employee, got really rude with me once I asked to take our name off the calling list (about the 3rd attempt to remove it). She didn't hang up on me, but put me on hold and never came back to the phone after more than 40 minutes. I hung up and called back to attempt to remove it again. I told them if we get another phone call from them (when it isn't our debt), I was filling out a warrant for harrassing communications. We also get calls from collectors on our neighbors. For all you collectors out there, put yourselves in my shoes, you wouldn't like getting DAILY calls from collectors for debt that isn't even yours. Crazy that you work hard to pay your own bills, but still get calls for other people's debt. We can't help it that family, neighbors, etc. don't pay their bills, PLEASE DON'T HARRASE OTHERS when you know you are calling a family member or neighbors house, not the debtor.

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Claudia M
, US
Jun 18, 2010 10:53 pm EDT

I personally don't think everyone here is innocent on this board! If call Cca and act like an adult and have no attitude with these collectors and try to handle the account in a proper manner then they won't hang up on you. #2 If bills are paid on time like everyone promised they would when they signed that that piece of paper which was a legally binding contract they wouldn't have to deal with these collectors. #3 They can't disclose any information cause it's obviously personal information. It's like when you have sumthing that's under your name for example a cellphone, not anyone can call in behalf of your account unless the user adds you as a authorized user. If u had a bill and I called your home and asked for and say your auntie answers the Phone and she's askin who what and where would you like for me to say ya she has a cell phone bill here for 500$ she needs to call me back and take care of it. Now your aunties gonna be like wow she can't even pay her cellphne bill I wonder how she's doing ok her mortgage which is another luxury item. It's none of your concern. So let the grown woman who signed that contract take care of her responsibility.#3 The people who you should be mad at is the client cause Cca doesn't come up with these debts out of nowhere. They don't magically appear on their computers. The client sends all the info to their office and they just call to collect the money. #4 Get over the fraud BS cause if the were trying to scam you they would they would take it full social security number and take out creditcards and etc under your name so pay your bills on time and you'll be ok

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