Enterprise Rent-A-Car review: charging for invisible damages

I had a very bad experience with Enterprise Rent-A-Car recently also.

Absolutely taking my business elsewhere! Beware to be scammed!

I am writing regarding the 2013 Honda Civic, which I rented from a local office (4600 S Wadsworth Blvd, Littleton, CO 80123)
of Enterprise Rent-A-Car from July 9 through July 23, 2014.

When I returned the rental car to the local office, two clerks noticed very few and very tiny dents on the hood of the car. They said that the car had hail damages during my possession. I told the clerk that the tiny dents must have already been there when I picked up the car. When picking up a rental car, we only pay attention to scratches and not to tiny spots. In addition, there were no hail storms at all in the area during the two-week period when I rented the car.

The clerk promised me that he would do research for any hail storms during the two weeks before putting me as responsible for the damages. Obviously, he did not do any research and just put me responsible for those tiny dents. I searched the internet for the weather history in the Denver area on each day during the two week when I rented the car. There is not a single indication that there was a hail storm in the area during the rental period. I drove only 144 miles for the two weeks and certainly did not drive to other places.

In a few days after returning the car, I received a letter from Enterprise. It demanded me to claim hail damage compensation to my credit card company. (Claim Number: [protected]) I responded saying that this is a scam and it should be stopped. But to no
vail, they called me and said that I was still responsible for the damages. I honestly couldn’t believe this was happening. How could I be blamed for damage that was not even visible to me nor that I caused?

From different blogs, we can find that Enterprise has done this damage car trick a few times before. Avoid Enterprise if you can. If you cannot, be sure to check and all dents, dings, and scratches and put them on the contract prior to driving off the lot with Enterprise.