Enterprise Rent-A-Car

I'm thinking his name may be jay I may be wrong. But I rented a car from his location and drove to Panama City. I had to stop so many times it took us hrs more then it should have. I went to every enterprise in Panama City even airport no one would switch out the car. I took all my vacation to try and get the tire fixed. No luck no enterprise would switch me out. I drove from miles miles miles. There was a slit in the tire 3 day to get through Walmart. No one would help me. The last day I stopped back at the last place and talked to this man again in Panama City about getting another car. When I walked in he said I have a truck just got. He switched us out and home we went. We lost our vacation and we lost family time with my family. We rented a $4500.00 condo. But as soon as I got back to Knoxville I drove the truck to drop off. The manager was so awesome incredible. He told me the customer driving car comes first always before renting out to new customer. Well not in Panama City. He was so helpful that today I think of why I choose Enterprise on Clinton hwy north. The best service you will ever get. He's on heck of a manager and told me he make it right with me my next trip. But don't hesitate renting from Clinton Hwy north. Amazing group of people (Family). I can't say enough about him but losing vacation with family money and time you can't get back. Thanks for your service. Tammy

It was my daughters birthday weekend and I had plans to bring children to Six Flags New England, but unfortunately due to the weather changed, plans last minute and decided to rent a vehicle. I went online the night before and made a reservation for enterprise in Dorchester and they called me at 8:05 the next morning to let me know they did not have the vehicle that I needed. Then proceeded to make a reservation for the enterprise location in Randolph Massachusetts. Went to that location and patiently waited in the lobby for 45 minutes when finally, the agent informed me that no one checked my reservation and she apologizes but unfortunately, they didn't have a car for me at that location either. After calling dozens of rental company; I called the Raynham enterprise location where I spoke with Sebastian, who honestly was heaven sent! He was super kind and understanding and empathetic after listening to what I went through that day. He told me to head on over and he'll have a vehicle ready for me when I arrived. Upon my arrival, not only did he have the vehicle ready, but he was extremely attentive, kind and so easy to work with. I have rented many cars in the past, and I can say that this was the most easiest transaction and his customer service skills were above and beyond my satisfaction. This is my new location and I will refer all my friends and family, because the entire office was great overall.! I was greeted with a smile and spoken to, and a professional manner, and I really appreciate them for that.

Hi my name is Ray Waldrop me and my wife needed to rent rental cars that was a thing in the past when we was growing up in our younger years every now and then we had to rent a car well this is our third time that we rented a car this month from Enterprise Rent-A-Car and Marysville Washington Yen that work there has been a very good reliable person to talk to the guys that work here are a very good guys they're straight up and forth they're polite they're courteous they have manners manners is a big thing when you're renting cars or having a business manners will make a good deal or a bad deal with these gentlemen at this Marysville Enterprise Rent-A-Car are very good at that they understand what manners and respect is for the customers I've rented there three times already and I'm very very satisfied As Long as You Follow the contract of the deal that you make with these gentlemen you will have no houses no trouble no unexpected money coming out of your bank account none of that but you will get one thing you will get good business and I'm talking about down to earth decent good business that's why I go on here and leave these reviews because they deserve a good review for the excellent work and customer attention and customer care that they do for me I appreciate it and they just need a pat on the back every now and then to let him know that people does understand manners and respect and there's people at this company Marysville Enterprise Rent-A-Car understands that so young thank you very much for all the great work that you do thank you

They are very good. One customer had some breakfast sandwiches packed for journey to NYC from Florida so he shared them with the staff and customer.
My reservation was being held at the WRONG location, I couldn't find them online so I had Brandon from the Boca Raton office call Martha, in Delray!
I have been using Enterprise as our car rental for 21 years, but they didn't save the info in their computer so that was frustrating. All 50 vehicles were rented I was on a wait list it's a holiday weekend, so my car was in the shop, and I was going to rent the car to drive myself because my friends were sleeping late or out of town. Also I gave 5 stars because in a great coincidence, the other customers in line were from INDIA! I love curry and Indian culture. Also Juan, Brandon and the young lady there did social distancing to perfection! I saw hand sanitizer being used and six feet, from the customer, they even offered me a free coffee but did not have decaffeinated. I took for later. The young man who waited on me was very nice courteous and friendly you don't see that in Boca Raton every day. I was coming from the Hyatt Place maybe they thought I was rich or they were pretending not to know my famous music? I felt the same customer service that I got, in Tampa FL from Enterprise in 2000 when we drove to my concert for Disney. I was nervous as it was 6000 trance fans. I don't remember the show, I had stage fright and the Backstreet Boys were in the audience. But I do remember the drive singing rehearsal with my dancers dj and crew in a Enterprise Van, very economical for gas! Thank you enjoy my music. Robin Fox #vampoftrance

What a difference it was to rent a car through Enterprise( Budget is a nightmare from start to Finnish.) Twice I have reserved a car that was not available when I showed up at the Budget dealer shop. They had no car at all to offer me and never even apologized for the situation that put me in. I needed a car for a very important reason. My daughter had several college tours lined up) I reserved, creceived a confirmation even pre paid for my car at Budget. Only to be left stranded and panicked On two separate occasions (Budget have a glitch in their system that doesn't update when they run out of cars) That was Budget in NewRochelle.
Now back to Enterprise in New Rochelle: Such a positive experience from start to finish. First and foremost I want to say that every single staff member was kind, friendly and helpful. I personally had the pleasure to deal with two lovely young ladies: Shannon & Jaena Rene. They were both so sweet, helpful and patient with me throughout. They were both very knowledgeable about each car. Enterprise is lucky to have such wonderful women as their employees!
I needed to extend my rental for a few days. Each day when I had to extend my rental car agreement: I had no problem getting an actual human on the phone to talk to. Serenity now lol I truly appreciated being able to get a human being on the phone that reassured me about the rate & who confirmed the extension.
Budget on the other hand is a stressful disaster to deal with. Budget doesn't even have a direct number to
Any of their locations. Try to get a human being on the phone: if you do you can make sure it's someone at some call center somewhere and no one you dealt with while renting your car.
Aftef the Pandemic and experiencing a shortage of actual human beings while trying to reach my bank or phone company or whatever it may be: I want to give praise Snd 5 stars to Enterprise for understanding the irreplaceable value and comfort that dealing with actual kind human beings provide. I will definitely always choose Enterprise if or when I need to rent a car again. Oh and I forgot: Enterprise was also a lot more affordable!

After my accident I walked into Enterprise in Toms River New Jersey and was greeted by Tim Berberich. Welcoming and knowledgeable he took care of my Rental professionally and easily. Upon the return of the vehicle, a month later, Grey Wolff took care of the rest, assuredly, providing me with all the final paperwork. Great service and assets to the Enterprise Corporation. Thanks for everything!

Any one else have trouble trying to rent from enterprise here in Farmville. Within the last few months ive made reservations twice for work meetings. Went to pick up the car the first time ans was told "oh. I meant to call you but it slipped my mind " we dont have anything The next time i thought maybe it was just a mistake it happens. So called and made another reservation called to verify on the day of pickup several times but could never get an answer after work went to pick the car up and yep. You guessed it. Nothing available. With no call to let me know. Keep in mind both times i had reservations.

I have a friend who used to work there and he said its because the employees are taking the cars home or "hooking up" their friends. Just wondring if anyone else has had this problem or if its the norm here. Ive rented from enterprise for years and never seen a branch lile this one

rental# [protected].

reserved SUV a month ahead of time. in november 2024

december 26, 2024 i was given a truck (full size) instead. with promise i could get my SUV ASAP.

to resolve issue i had to place 3 calls in 4 days, and nothing!

calling to complain resulted in insulted my customer service staff at enterprise with patronizing and argumentative tone/attitude.

had to use UBER!

returned on december 29, 2024 and i was charge an extra day! and at a higher charge.

I was driven into the back of my rental from USAA earlier last month. The claim is still under review by USAA. Since there is an outstanding claim, I was told I cannot rent a car (prepaid by USAA Insurance).

I have not way to get to the VA Hospital for Chemo appts. I called the local Enterprise and asked for the manager who never came online. I called back and asked for the name & number for the District Mgr and was told they do not have it, only an email. 15-20min on hold they hung up as it was now after 6pm.

I am writing to formally express my grievances concerning a series of unfortunate incidents related to a car rental under agreement number 4L7KHY, facilitated through Arbella Insurance and your agency. My family and I have faced significant inconvenience and time loss due to several oversight and service failures that I believe warrant immediate attention and compensation.

1. Lack of Familiarity with Process: When we got the car, the staff is not familiar with the process; we have to call Arbella a couple of times to make sure the rental process is correct. This not only delayed our initial rental but also caused undue stress from the outset.

2. Expired Registration: The registration sticker on the car plate was not renewed, we got a ticket from the city when parking at the meter. ($40 loss). This not only represents a financial loss but also demanded additional time and effort to resolve.

3. Vehicle Maintenance Issues, battery dead: After ~3 weeks of rental, the battery dead; even the car door cannot be opened. All our personal belongings, including two kids' car seats and transponders, were locked in the car.

4. Vehicle Maintenance Issues, lack of a physical key: The car key has no physical key with it; we cannot open the car. The personal belonging has to be left in the car with the tow.

5. Towing and Retrieval Hassles: Following the battery failure, the vehicle was towed, requiring us to travel to a separate location to retrieve our possessions. This was not only inconvenient but also time-consuming, especially considering the responsibilities of caring for two young children during this process.

The cumulative effect of these issues has been a significant drain on our time and resources, and it falls well below the standard of service one would expect from a reputable car rental service. We believe these are basic requirements that were not met, directly impacting our experience and satisfaction.

There are so many fallen parts in this rental experience, which cause

1) a ticket

2) trips to enterprise to change of the rental car

3) towing

4) get the personal belongings

5) huge amount of time and efforts to solve the problems, with two kids to handle

As such, I am seeking a compensation for the inconveniences endured, and assurances that steps will be taken to prevent such experiences for future customers.

On 7/8/24 at 7:21 I received and email from Enterprise concerning the toll charges that I incurred while renting a vehicle. Geico RSVP a rental through our claim # [protected].

- The rental had a transponder in stalled.

- We were informed we needed to switch out the transponder with our own.

- We incurred toll charges that were based on having no transponder.

- We only rented the vehicle because we were in an accident.

- The local Enterprise branch rep admitted to NOT informing us of the need to change our transponders.

- These charges should be dealt with between Geico insurance and your company just as all other charges were dealt with through our claim.

-Enterprise invoice #: EHI62449400

Hi,

I had reserved a car (reservation number [protected]) to be picked up and dropped off at Bonn Sud (Germany) at ADENAUER ALLEE 4 BIS 6. I had selected Bonn Sud so that I could walk to rental place. After receiving the confirmation, I got a call that I need to pick up the car at BONN-BEUEL, which is not in walking distance. So, I lost 1 hour and had to organize someone to drive me to the new address.

As listed in the reservation (reservation number [protected]) I returned the car that your Bonn Sud location. After receiving the invoice (/Invoice #: [protected]), I see that you charged me for dropping off at the original location and not where you had asked me to pick it up.

In summary, despite your reservation confirmation, you asked me to pick up the car at another location and on top charged me additional Euro for returning at the location of the reservation.

Just to start off by saying I typically never leave reviews about businesses because I believe that most issues can be fixed over the phone or majority of the time or they are not worth reporting. This situation is 100% different. I've rented from enterprise about 3 times including this scenario. Let me begin with my Situation.

I was in a car accident on the 25th of September that left my car totaled. The insurance company payed for my rental through enterprise from the 28th to the 15th. On the 15th of October I received a call stating that I needed to come into the Avondale enterprise location to fill out paperwork if I wanted to keep using the ENTERPRISE rental car through enterprise using the insurances rate. I agreed to coming in to an enterprise location but asked if it could be at the sky harbor location since they have a better car selection. Hince the car they gave me at first ran sluggish and had 2 cracks on the windshield when I drove off which I had to call back 5 minutes after renting the vehicle to report. The lady I spoke with said it was ok if I went to the phx sky harbor location and do that just make sure I tell them it's for a insurance claim so I can get the same rate. I went to the sky harbor location after work to swap cars and fill out the paperwork. I had intentions on paying the additional amount to rent the car through the 28th which was the limit.

The representative there tried to run my credit card which declined. I then pulled out my debit card to make the payment and the representative stopped me. He said it was ok as long as on the 28th when I dropped off the car I swapped the form of payment as well so they could collect the payment. I asked if the representative was sure. He said yes. He completes the paperwork and has me sign the documents. I leave with the rental car. I leave to California to visit my family.

The weekend expires and Monday comes and I didn't receive any calls it was peaceful. On Tuesday I receive a call from enterprise Avondale location stating I was past due. Keep in mind that I am at another site location representing my job since I'm in IT so I am at work. Shocked that I'm receiving a call like this I start to plead my case to the lady representative on the phone with me. All the lady representative said was that the phx sky harbor representative was wrong with the information they provided me and I need to pay. The lady then went on to say they've been trying to debit my credit card for the amount. Wow. What?... Now they need another form of payment because it was declining the transaction. Noticing that both of our tones started to change and I was at work I then told the lady representative I would have to call back because I was at work. She continued to state she needs to collect a payment. After about 2 times of her saying this I became frustrated and disconnected the call. I then receive a threatening voicemail from the representative saying she was going to escalate this to risk management. Which she before stated in the phone call that risk management can report the car stolen.

I instantly call back and receive a gentleman on the phone. I explained to the gentleman what happened at the airport and that I was given wrong expectations. Obviously it was true because I was able to drive off a top security airport with a Enterprise Rental. He said yeah something is very strange about that and validated my point.

He then went on to read the notes the previous lady representative left about me. She said that I refused to pay and has no intention on paying for the rental. Not once did I say any of that on the phone call with her.

I got off of work around 7pm and got home at 8 pm. Next day I contact their Risk management department. They stated that they don't see anything on the account and I don't look to be pulling up any red flags with them. They recommended that I contact the area manager. I said ok.

Next day I receive a voicemail from Clark cilintano stating that I need to return the car because not paying for something an using it isn't right. They said that's not a good way to run a business. I thought the voicemail was pretty rude since I didn't do anything wrong and it wasn't like I was running from them. We obviously had multiple conversations about the situation.

When I contacted Clark the area manager for the Avondale location he stated I was given wrong information. I then told Clark I do not have a problem with paying the amount. My problem was that the company tried to debit my credit card multiple times without my knowledge. Then they stated that I couldn't use that credit card any longer and I had to change my form of payment. Which wasn't true because they tried to debit my card 3 times since Tuesday. I could have easily out the money onto my credit card if they would have gave me the option or informed me that it try's every 24 hours. Instead they were so focused on collecting a payment now that they didn't hear the solution I was giving them.

I then asked Clark Castillo to allow me to speak with someone else higher than him in regard to the matter. His response was that it wasn't going to go no higher than him and I could not speak with anyone else.

Clark Castillo then sent me a text message stating
"Geaunte Fisher

This text is to advise you that your rental of our 2019 Gray Dodge Charger is now escalated due to an overdue return, outstanding balance, and failure to comply with branch deposit requirements.

At this time we are demanding immediate return of our rental property. If you are unable to return, please provide the location of the vehicle, and we will send a team to repossess it.

If you have any questions, please contact me directly at xxx-xxx-xxxx

Clark Castillo
Area Manager
Enterprise Holdings
"

I then called in to the call center and they reported it to management. I then received this text message from Clark Castillo.

"Mr. Fisher, I just got your corporate complaint. It goes straight to me. As I said, I am the last word on this. "

He then stated that I could speak with their risk management team. I then asked when will they be contacting me. He then said "I have asked her to reach out to you as soon as possible".

I waited by my phone for 4 hours for someone to call me answering anything that rung on my phone. I received no calls.

I then receive a call from my mother stating that a tow truck had the rental on their flatbed and was driving off. I received no call that they were going to tow the car with my personal belongings inside the car. I had my gun in the car.

To make things worse I call the tow company to get my belongings and they said it never reached the tow yard. It went straight to phx sky harbor.

I am totally upset and ready to break down because none of this was my fault and if the representatives would have took the time to investigate the situation and do the right thing this would have never happened.

Since my car is totaled I have no car. All over setting wrong expectations and not listening to the customer. Horrible service. Then they say a manger is going to contact you. When I ask how long will this take they say 1 to 5 business days. Horrible service.

Insurance company rented a vehicle on 10/24/23 from enterprise for me because my car totaled due to car crash. I returned the vehicle on 11/15/2023 and I let the store workers know that there is a small dent on front bumper (3 inches) that made by my roommate while the rented vehicle was parked. Store workers told me “just pay $500 and you can leave”. So I paid 500 bucks and I left the store.

Almost two months later from return date, I received email from DRU and they force me to pay $1900 for 3 inch dent. So I filed a claim to my insurance company and let them handle the situation.

But, on 2/26/2024 I received another email that force me to pay additional $1000 within 10 days.

This whole situation is [censored]ing stressed and my mental health is getting worse for this claim.

Also I tried several times to contact the customer service (assigned assist) but they never respond to my email or phone call. This is just frustrating so much.

Never use enterprise guys

I had a very unpleasant experience with Enterprise Rent-A-Car. I rented a SUV from the West Palm Beach 1889 North Congress Ave on Jan 20th 12:51pm and returned to the Huntington WV Airport location on Jan 22nd 11:30am. I gave the keys to an employee who assured me that everything was fine, and I left. However, I later received my receipt which showed the vehicle being checked in on Jan 23rd @ 7:57am. This is unacceptable and inaccurate. I have tried to contact customer service multiple times in the past 8 business days, but I have not received any satisfactory resolution. I have been told that my case has been escalated to different levels, but none of them seem to exist. I have been promised that a manager from the branch would call me back, but I have not received any calls. Meanwhile, my card has been charged with random amounts of $5, $10, and $50. I have had to cancel my card and file a fraud dispute because of this. This is very frustrating and inconvenient for me. I am not satisfied with just getting a refund for the extra charges, I want a full refund for the entire reservation. This is the least you can do to compensate me for the trouble you have caused me. If I do not hear from you soon, I will write a letter of complaint to Chrissy Taylor, the CEO of Enterprise Holdings. I wonder if she knows how poorly her company treats its customers.

My son, John rented a car for work as he had to go to NC for the first time. His agreement number is [protected]. He rented the car at the Raleigh airport on February 4th. This is his first time travelling for work so he was unsure as to whether he needed a transponder when going through toll booths. As he was at work I offered to call the Customer Service number to ask. The lady said he would get billed separately for tolls but that she recommended going back to the airport to get a transponder. I called back again to verify that there would be one at the Raleigh office. So, after work today, new to the area and hungry and tired he drove back to the airport to be told they did not have any transponders. He was so confused and upset as he wasted a lot of time to do this. I called the Customer Service number to ask why this would have happened and they said they were not responsible for the service at the rental offices and basically that it was too bad. I was furious and still am. This is a disgraceful way to treat a customer.

The end. I will suggest he use a different rental company when he goes back there as he will be doing so for about 6 months.

Margaret McNally

Mark Read who is somehow the Director of Sales - UK and Ireland for Enterprise Rent-A-Car now known as Enterprise Mobility is a know advanced fee car hire scammer / degenerate gambler who is wanted by the Police. Please do not engage in any business activities with this sophisticated conman as he moves under the cloak of many identities / companies and his eyes are on your money. If Mark Read contacts you, please be very cautious and notify the Police straight away.

If you feel that you have had a similar experience, please join us in reporting Mr Mark Read to Action Fraud on the following link: https://www.actionfraud.police.uk

Note: The content provided in this review is based on personal experience and available information. It is important to conduct independent research and verify facts before making any judgments or decisions.

Yes the day of last November 18, 2023 a store representative by the name of Chantellus Adams who goes by the Chance walked in and reported the rental car that I had stolen and I have had this car for about 6 months before then. I have spent tons of money paying for the 2023 Ford Edge. They sent paperwork to an address I didn’t live at, forged my signature, made it look like o stole the car when they knew where I was at the whole time. I was also threatened by mr Calvory French. I got for no reason even after customer service told me I was in good standing.