The complaint has been investigated and
resolved to the customer's satisfaction
Enterprise Car Rentallack of commitment

On Thursday August 6th I went on line to rent a car from Enterprise Car Rental Company. They were running a three day special for 21.84 per day. I needed the car for four days so reserved it one day at 43.69 and the other three days for 21.84 per day. The total price for all four days was 123.23.

I asked for a premier car. I was supposed to pick the car up at noon August 13th. However, on the morning of August 13th I received a call from Enterprise advising me they did not have a premier car but I could have one of the lower class. I had a confirmation number (RSHJWC) for a premier car but they could not provide me with one. They did however, offer me a volkswagen beetle.

Thanks but no thanks. I cancelled the reservation and had to change my weekend plans.

This is not a good way to do business. I have rented from Enterprise several times in the past and have been very pleased. Not this time.

Signed, disappointed in Enterprise

George Trent


  • Ge
    George Trent, Sr. Aug 20, 2009

    This is a follow up to my complaint about Enterprise Rental. As stated previously I was supposed to have picked up my rental car on Thursday at noon. Enterprise could not provide me with a premier automobile as requested. Therefore, I cancelled our contract.

    When I went home I filed the aforementioned complaint. The next day Mr. Tim Romero, Vice-president for Enterprise, phoned me about my complaint. I explained again what my problem was. He apologized to me and asked if there was anything he could do. I stated, "not at this time." I appreciate his prompt attention to my complaint. I will no doubt rent from Enterprise again as their office is close to my home. I hope things work out better next time.

    George Trent

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.